The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Today — do not do business with empire today!
resolved to the customer's satisfaction
On 8/1/07 I called Empire Today to have a salesperson come out and give me an estimate for carpeting and hardwood flooring. The customer service rep told me she could send someone out that afternoon - how convenient I thought! When Gary arrived, he came in to the area that I needed wood floor. He measured, and gave me a ridiculous number - $3000.00 for hardwood for a hallway! I haven't checked out other places but I had a whole condo done for a lot less! I told him that I was not expecting that price and he said that my expectations of the cost of wood were not realistic and obviously we weren't going to do business for the hardwood. He proceeded to measure the bedroom for carpet - he then gave me a price of $1000.00. That was $300.00 more than the other estimate I received from a local carpet company. I told him so and he said, "what price were you expecting?" I replied, around $700.00. I asked him the best price and he told me $912.00 including all taxes and an upgraded pad. I wanted to call my finance at work to see if the price was acceptable but Gary told me that he didn't have time to wait for me to talk with my finance and that I could sign the paperwork and cancel within 3 days if my finance didn't like the price/carpet/color. I thought that was fair (what was I thinking?!) and signed the paperwork. Gary left and I called my finance and explained everything - he was furious with how Gary treated me and told me to call him and cancel the order and return my check for $25.00. I called Gary and he told me that I should call the 1-800 number if I wanted to cancel. I told him that he just left 5 minutes ago and I wanted my check back - he hung up on me. My finance called him when he got home from work and told Gary that he wanted the check back and told him that he didn't like his sleazy sales tactics. Gary said - I don't know who this is - stop calling me... later that night, we heard a knock on the door - it was the police - the officer said that my finance threatened Gary and Gary was afraid... trust me - your thinking there must be more to this story - there isn't! My finance never threatened - just told him that he had sleazy sales tactics! I did manage to cancel my order and the rep said that my check would be returned within 10-14 days... I will be calling the BBB. This is a very sleazy company and I feel that I was taken advantage of. I wasn't using my best judgment when I signed those papers. DO NOT USE EMPIRE TODAY!!!
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