The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Carpet — very poor quality of carpet
resolved to the customer's satisfaction
Empire installers was at my home on06/22/07 to install carpet. I noticed the carpet was not of the quality I had chosen. I immediately phoned Empire. In speaking with the first employee I was hung up on. I phoned back and spoke with a Timothy he asked that I have the carpet installed. I said NO WAY. Again the carpet was a second grade carpet that one would have installed in a family room or den. The customer service that I recieved was VERY POOR. As of now I am still awaiting a phone call from Empire.