SimpleFloors’s earns a 3.6-star rating from 0 reviews and 11 complaints, showing that the majority of customers are satisfied with flooring purchases.
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Customer service/ poor product knowledge
This company has the worst customer service I have ever encountered. After the company made the wrong recommendation for underlayment for our radiant heat flooring, we lost significant heat in our home and contacted simplefloors.com by both telephone and email for two months numerous times before we were finally able to speak with someone. Not even 1call back or email from customer service within a two month time frame- we even asked the sales rep who sold us the floors if the was a bogus number/email address. Then of course we got the run around. We had emails proving that when we purchased the flooring the sales rep told us to buy foil backed underlayment for our radiant heat flooring which we went with to ensure the warranty was valid. The sales rep told us both by phone and email to purchase this underlayment as that was the company recommendation for this flooring type. We were forced to purchase on our own as they were sold out. After having significantly higher heating bills since install and speaking with several reputable builders in the area (including multimillion dollar luxery home builders), the consensus is the same... The high r-value of the foil recommended is blocking our heat. However, the company will not take ownership of this mistake. If you want horrible customer service, no return phone calls, and a sales staff that has no knowledge of the flooring industry then this is the way to go!
The complaint has been investigated and resolved to the customer’s satisfaction.
Product Failure
This floor is absolute junk. I ordered 3k worth 2 yrs ago and it is coming unlocked in every room. Watch out for the 25% restocking fee they put on you. Customer service is awful. They take your money then don't answer you phone calls. Beware, Beware!
You will be sorry if you buy this floor. Buy local, so you can take it back if you don't like it! AWFUL locking system...
Dear Tim35120,
We are horribly sorry that we could not meet your standards and we would love to hear from you so we can discuss your questions and concerns either over the phone. Please contact Scott Lewanowicz at [protected] to further discuss any issues or complaints so we can help resolve them.
Melissa Liu - simpleFLOORS Suwanee
Sample did not reflect Pattern
Purchased Warm Nutmeg wooden laminate flooring from SimpleFloors based upon a sample they provided us with. The actual product when laid had a recurring pattern with four white stripes in it that was not noticeable on the sample we had been provided. The majority of the recurring pattern is a beautiful brown with black markings. The actual product has the four white stripes ( best described as if someone had placed their four fingers on a stained floor and then lifted up your hand revealing four whitish marks). Based upon the cuts and selection of laminate boards from the box, it is possible for the four white stripes to be laid in a pattern where they can become grouped in a noticeable concentration that is very unappealing. Manufacturer and Simple Floors were of no assistance in rectifying this problem. We are stuck with a floor that we do not like and would not have picked if the sample had properly represented the actual pattern from the box. Word of Warning: Do not pick a laminate flooring from a sample. See what the actual flooring looks like in a room setting. Based on their lack of resolution to this problem, I would not recommend that anyone do business with SimpleFloors. Buyer Beware. I tried to post my complaint on their website and of course it has never appeared. I guess they only allow the positive ones to get posted.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Be-a-Chum,
We are always open to hearing any customer responses, whether they are positive or not and are very sorry to hear that you were not satisfied with our products and services. Please feel free to call Scott Lewanowicz at [protected] to discuss and issues or problems.
Thank you,
Melissa Liu - simpleFLOORS Suwanee
Is SimpleFloors Legit?
SimpleFloors earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for SimpleFloors. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
SimpleFloors has claimed the domain name for simplefloors.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Simplefloors.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for SimpleFloors have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Simplefloors.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Simplefloors.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from SimpleFloors.
However ComplaintsBoard has detected that:
- SimpleFloors protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to SimpleFloors has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
poor quality, bad customer service, deceptive business practice
purchased over $2k handscraped. a lot of bowing warping they will blame all the problems to you. the more you open your box the less chance of you recovering a big chunk of your money. was told of 20% restocking fee which is a news to me. owner told me i am the only one who have problems with their product, what a a big joke. run run run highway robbery.
The complaint has been investigated and resolved to the customer’s satisfaction.
Buyer Beware
I purcashed an engineered floor in May 2010 and by October 2010 the finish was coming off anf the supposed knots in the wood were nothing more that some putty/plastic material that came up off the floor. Now I have a toom full of holes and pits. I contacted Simplefloors and they have given me the tun around everytime. They keep changing their policy although they supposedly are backed by a 25 year warranty byt CFS corporation who by the way happens to have an ownership stake in Simplefloors. They offered to send me replacement pieces but when I asked who was going to pay for the cost of ripping up the floor, they told me it wasn't covered. One of the reason I bough this flooring as they were supposedly shoen as a provider of Extreme makeover. I think that is a lie too. Buyer beware. Not worth your time or money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello there sandee09, fourwings, and maxscotty.
We are sorry for the inconveniences that you guys experienced with our company, simpleFLOORS. Brando Mataya is no longer with us and the actual owner is Bin Liu. Please, if you wish to contact us, call Scott Lewanowicz at [protected].
Thank you (NOT sincerely),
MElissa Liu - simpleFLOORS
she doesnt pick up her phone. you will be told to go the store where you bought your floors. runaway from this company. take note of the email, no name! it ends with "sincerely."
is the owner brando mataya? he lives in miami beach, florida and a realtor?
Contact : Stephanie Walden - Customer Service Manager - Simple Floors [protected] ext 1320 ref# 133069.
Dear Ms. Sandee, Thank you for taking the time to review our product. We do appreciate hearing from our customers, as their comments are vital for Simple Floors to continue improving the (expectation) of exceptional customer service provided. The concerns you mentioned have been brought to the attention of our Senior Management Team and while the lack of service you experienced is unusual and not the standard of Simple Floors. Simple Floors Warranty covers 100% replacement of your purchase. We value each and every customer, and Simple Floors' goal is that ALL customer is happy. We apologize for the inconvenience this may cause you and your family. Please contact Customer Service in order to move forward with your options to resolve your concerns.. Thank you, Stephanie Walden - Customer Service Manager - Simple Floors [protected] ext 1320 ref#133069
terrilbe service
I bought hardwood floor from Simple Floors and used their installer because they promised me they have qualified installation crew. However, they sent someone without license only delayed the completion of installation but also messed up my home. Their installation crew installed the wrong wood material for the stair noses, and then they painted over the stair noses to try and disguise the mismatched materials. They improperly re-installed our bathroom sink pedestal after completing the bathroom floor. They also damaged the bathroom wall while trying to fix the sink leaks they caused. They did not caulk around the toilet base when they reinstalled it after the bathroom floor was completed. The toilet has also had some flushing problems since they re-installed it. They did not properly re-install the wood floor baseboard. It was broken in places, it stuck out in another place, and there was a missing piece in one area. Your installation crew charged us an additional $ 650 to correct these mistakes.
They ignored my complain and billed my credit before the completing the wood floor installation at my house.
This is the worst service I have ever had. Don't ever work with company.
Thank you for taking the time to review our product. We do appreciate hearing from our customers, as their comments are vital for us to continue improving the (expectation) of exceptional customer service provided. The issues that you mentioned have been brought to the attention of our management team. While the lack of service you experienced is unusual and not the standard of Simple Floors and Installation Team. I would like to discuss your concerns in detail at your convenience. We will do everything in our power to ensure that this type of error does not occur again. Feel free to contact me at Stephanie Walden - Customer Service Manager, Simple Floors Corp. [protected] ext 1320
Issues Resolved/July, 2010 Bamboo Floor Installation
Our issues regarding our bamboo floor have been resolved by Simple Floors customer management team. We are happy with the outcome and believe that any company does mistakes. If you have any issues with Simple Floors products, do not contact your sales person and go directly to customer management department in order for your issues to be resolved. Good Luck! Serra
To echo the other complaints, I had the same experience. The defective flooring was only "surpassed" by horrific customer service. Bottom line: If you have any problem whatsoever, you will be screwed over by this terrible company.
Dear Serra,
I'm happy to hear that we could help you with your products! It's always great to hear when a previously unhappy customer has resolved the problem.
Thank you for your purchase(S),
Melissa Liu - simpleFLOORS Suwanee
Not for me, you must be the 1 lucky person. Congrats
Replied
Horrible company, money theft
horrible company. I bought 1000sqt of the Brazilian Teak and it turned out to be a horrible mistake.Every box has multiple different sizes and it's impossible to install. They told me to open it out so it can "absorb moisture" but it's just their trick. When I try to return it, they said the open boxes are not returnable. There are 25% restocking fee and only 15 days for return of unopened boxes.This company has only one sale person/boss. They have a small warehouse. Do not buy anything from them. If you plan to sue them, I'll be very interested to help you. forest48 at yahoo dot com
The complaint has been investigated and resolved to the customer's satisfaction.
In order for me to research your experience, I would need some information i.e. your order#, name, names of persons you spoke to at Simple Floors etc.
We are always interested in suggestions that would allow us to improve upon our already high customer service standards and if you don't mind I would like to contact you to discuss your experience and your thoughts.
Again, thank you. Stephanie Walden, Customer Service Manager - Simple Floors Inc. 800-401-6763 ext 1320
Feel free to email me at: customerservice@simplefloors.com
Dear David Raetz,
Are you seriously going to every single complaint board just to say that we are a bad company?
That's completely wrong, since our number one priority is our customers and it always will be. simpleFLOORS strives to create the best possible products for your customer satisfaction and we are always open for you to call anytime. If you feel the need to discuss the situation, please call Scott Lewanowicz at [protected].
Cordially,
Melissa Liu - simpleFLOORS Suwanee
@david raetz - i concur
Since this website is named "Complaints Board" it stands to reason that it won't contain any complimentary posts
Take a look at all of Stephanies responses, they are all the same, she always wants to discuss your issue but never does. This company is a joke, they make a good product, but the customer service is the worst i have ever experienced. You are treated with more respect and customer service at mcdonalds when buying a .99 cheeseburger. BUYER BEWARE, read all of the posts. Dare you to find a good one.
Replied
BAD customer service
This is quite possible the worst company I have ever dealt with. BEWARE!!! I highly suggest NOT dealing with this joke of a company. I purchased $7000 worth of strand bamboo flooring. I atarted installing it per the directions in the package. After haveing about 100 feet or so down I notice little bumps on the top of the floor. Come to find out (as per...
Read full review of SimpleFloors and 6 comments
Replied
Buyers beware
This store's product is AWFUL! We went with the Steinway Cherry laminate Artisan Flooring because it appeared to be beautiful and durable. How wrong we were! We have used laminate flooring in the past and it was a well-known, slightly more expensive brand. We should have stuck with what we knew and trusted but we wanted to save some money. Nearly all of...
Read full review of SimpleFloors and 16 commentsPoor quality, no refund!
Simplefloor.com - buyer BEWARE!
I purchased bamboo floor from this company. They advertise it 25yr finish warranty but when real floor arrived, I checked it to find it's veeeeery easy to get scratched. I returned ALL BY MY COST. But get no any refund by now. Total is more than $5000 and it has been more than 2 months.
No return emails or phones. Dishonest online place.
Keep Away!
We are sorry to hear about the unsatisfactory aura in this thread. simpleFLOORS is a family that works together to satisfy our number one priority: the customer's happiness. Never would we ever treat our employees or customers with any level of disrespect or rudeness. Also, Ultrablueplanet, since our company is nationwide, it is very hard for us to be able to easily communicate with each other, hence the reason we use Skype. In no means did our employee intend to disrespect you in any way, and we are terribly apologetic to hear you felt that way about the situation.
Please feel free to call Scott Lewanowicz at [protected] to further discuss and questions or concerns you may have.
Thanks,
Melissa Liu - simpleFLOORS Suwanee
Simple Floors appreciates hearing from our internal/ external customers, as their service level is vital for us to continue improving the expectation of customer service provided. While the lack of service you experienced is unusual and not the standard of simpleFLOORS Inc. As a valued customer, customer satisfaction is one of our primary concerns. I would like the opportunity to talk with you to address your concerns...
Please, feel free to contact me to address your concerns.
Sincerely,
Stephanie Walden, Customer Service Manager, Simple Floors, Inc. Suwanee, GA.
Wow! I had a superb experience with Simplefloors.
I ordered 1400 sf of the engineered Brazilian Teak handscrapped flooring to put over my new build radiant heat subfloor last year 2009 and had it sent to Fairbanks, Alaska.
It arrived a week ahead of time and the subcontractor said it was the nicest flooring he has seen in a long time and was very easy to install. I ordered the sample to see what it looked like and checked the quality and it exceeded my expectations. It's has a commercial rated sealer and we're very hard on floors here and the finish remains beautiful and so easy to clean.
I've recommend to all my friends. Even w/shipping, it added a dollar/sf for a total cost of $4.50 sf. comparable flooring here is $20.00 sf. I'm including a close up photo of the floor in the kitchen.
Jenny P.
They treat their employees that same way...you work, work, work and then when you don't sell enough, they fire you and do not pay you for what you did sell. They are very dishonest and do not want to give money back to their customers even when they are in the wrong...How sorry is that.
It is disgusting that the only way you can make money is by screwing not only your customers but your employees. Not only would I not buy flooring from them, I would not sale for them. You have to lie in order to sell the product.
We went with the Steinway Cherry Artisan Laminate Flooring because it appeared to be beautiful and durable. How wrong we were! We have used laminate flooring in the past and it was a well-known, slightly more expensive brand. We should have stuck with what we knew and trusted but we wanted to save some money.
Nearly all of our flooring is defective. We purchased 1, 200 square feet of this product. When you install, the sides of the planks chip off showing the green underlayment. The topcoat chips off easily and forget the durability if you drop ANYTHING on it. In addition, it is not glueless. If you do not glue each strip together at the top, they pull apart within 24 hours, leaving wide gaps between planks. We discovered this after we installed a room full of it!
After these issues, I contacted Simple Floors because the product is supposed to have an AC3 wear rating and should not damage like this. I offered to drive back the defective planks and the unused product. According to their sales department, I have to PAY for one of THEIR inspectors to come verify that it is defective and the cost was $400! You tell me how neutral that inspector would have been.
We are now in the process of pulling up ALL of the flooring we have installed as it is useless. We have approximately 30 boxes of unopened product that we will be trashing because simpleFloors doesn't trust their own product enough to return it.
Bottom line---DO NOT WASTE YOUR MONEY! These people are scam artists with a horrible product.
DON'T BUY FROM SIMPLE FLOOR OR SIMPLEFLOOR.COM. $3000 ORDER, NO DELIVERY, NO REFUND. VERY BAD SERVICE!
These folks ship fast, decent quality for your money, no surprises when the flooring arrives. The shippers are excellent no broken boxes etc.When I realized I fell short, they shot out the rest of what I needed within a day. If youve paid by credit card dispute the charge if you have a problem. When I call them they are very kind and I bought some beautiful flooring for half price of Home Depot and Lowes, I dont know what planet you folks live on but Im well satisfied. The only correction I would make is that most engineered products are made in China, always buy extra because you know a year down the road it will be discontinued.
I totally agree. Try avoiding Simplefloor.com by all means. I ordered bamboo from them and they said it'll arrive in 2 months. After a month or so, I happened to drop by their office to check on the order. They told me they no longer carry that particular product and suggested me to go with a cheaper kind. They didn't even bother to notify me at all and they don't really take care of their customer. What if I didn't stop by to check? I wouldn't find out until after 2 months! I was there the whole time while the sales rep was instant messaging with some friends over skype. How rude! On top of that, I also been doing some research for bamboo flooring and found that their bamboo is very soft and easily dented and scratched. I am comparing this with the ones carried by Homedepot and Lowes. Hence, try avoiding SimpleFloors.com.
Same problem as mine...
I bought laminate floor back in September of 2006. The quality is poor and could not be clicked together at all. I returned them but no any refund returned. I've been trying to make numerous phone calls without result...
Overview of SimpleFloors complaint handling
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SimpleFloors Contacts
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SimpleFloors phone numbers+1 (800) 401-6763+1 (800) 401-6763Click up if you have successfully reached SimpleFloors by calling +1 (800) 401-6763 phone number 0 0 users reported that they have successfully reached SimpleFloors by calling +1 (800) 401-6763 phone number Click down if you have unsuccessfully reached SimpleFloors by calling +1 (800) 401-6763 phone number 0 0 users reported that they have UNsuccessfully reached SimpleFloors by calling +1 (800) 401-6763 phone numberCustomer Service+1 (800) 220-7112+1 (800) 220-7112Click up if you have successfully reached SimpleFloors by calling +1 (800) 220-7112 phone number 0 0 users reported that they have successfully reached SimpleFloors by calling +1 (800) 220-7112 phone number Click down if you have unsuccessfully reached SimpleFloors by calling +1 (800) 220-7112 phone number 0 0 users reported that they have UNsuccessfully reached SimpleFloors by calling +1 (800) 220-7112 phone numberHead Office
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SimpleFloors emailscustomerservice@simplefloors.com100%Confidence score: 100%Supportseattle@simplefloors.com95%Confidence score: 95%
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SimpleFloors address3371 Martin Farm Road, Suwanee, Georgia, 30024, United States
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SimpleFloors social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all SimpleFloors contacts
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