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Empire Today Complaints & Reviews

[Resolved] Empire Today / carpet

Lori Jo on Dec 5, 2017

September 9th, 2017, FG20844-4850127, Service Number 1-2799954851 Poor Quality - We were told by Sales Person this carpet was an upgrade to what was here However, not even 5 months and loops are coming DE-attached from backing (old glue) and if not caught in time snagging. The day of install the...

[Resolved] Empire Today / damaged mirror

Jeannette Robinson on Dec 2, 2017

I request to have laminate flooring My mirror has been damaged we noticed when looking over with the 2nd installer due to the 1st had left nor did he advise was damaged The 2nd installer said would be back to repair mirror& bring his friend he several text saying they would be out but...

[Resolved] Empire Today / floor installation.

Matthew Kelley on Nov 29, 2017

I recently contacted Empire Today to get some engineered wood flooring installed in my home. The salesman "Frank Fallen" arrived and was full of smiles. He measured and inspected the area to have the floors installed. I choose the flooring I was interested in and was quoted $3, 750.62 for...

[Resolved] Empire Today / carpet delivery

Annnette on Nov 4, 2017

I ordered a carpet at home on Oct 31, 2017. I paid the whole total by personal check and was told it would be delivered on Friday Nov 3, 2017. I received a phone call saying it would come in the afternoon but didn't give a time frame. 5pm came and my husband called and was told they can't...

[Resolved] Empire Today / wood flooring

Nicole Wendell on Nov 1, 2017

2 year old floors turning black. Moisture readings and slab leak done per San Diego office request. Floors did not have proper moisture barrier placed by installers. We have placed complaints and paid for reports as requested by Bret Dolch in San Diego office. Tried numerous times to call...

[Resolved] Empire Today / hardwood floors installation - sub standard & inferior quality wood

brij kamboj on Oct 28, 2017

Per the contract signed on 07/27/2017 with Empire Today, activity ID 1- 2738624507, the company was supposed to install Newport 3.25 hardwood for 2 rooms: living room and dining room in my house at Woodridge, IL 60517. However, the installation was done with a sub-standard and inferior...

[Resolved] Empire Today / carpet installation

catmack on Oct 18, 2017

Empire Today Time Line 03/27/17 Carpet installed at 27519 Silver Cloud Ct, Corona, CA 92883 04/13/17 Empire sent installers back to repair open seams and other issues. 05/01/17 Empire Field Representatives came out to assess issues still not addressed. Took pictures and sample of padding...

[Resolved] Empire Today / floor

Mizzamy on Oct 16, 2017

This is the 3rd time we have used empire for flooring and this is gonna be the last time. The guys got here at 10am this morning and didnt leave until 6 30pm tonight. They job they had was only a 45 minite job. An hour after they got here they said they had to leave to go get a saw. They...

[Resolved] Empire Today / theft of my wife's engagement ring and diamond insert

dodie529 on Oct 16, 2017

the theft took place 3/30/17. there were 2 crews of 3 installers each. I have spoken to your customer service reps from 3 different states. everyone passes the buck and hopes I "go away". one rep, a woman named JEANNI, said it is now between loss prevention and the detective handling my...

[Resolved] Empire Today / floor replacement

Joan55 on Oct 16, 2017

Your company is a joke. Your salesman came out to my home. I told him that I wanted to replace my bathroom floor but there were soft spots by the toilet. I was pretty sure the subfloor needed replacement as well. Your representative said no problem. He showed me samples and I picked out a...

[Resolved] Empire Today / will not honor warranty

Leslie Boskey on Oct 13, 2017

Do not purchase pet proof carpet from empire today!! Let me share my experience. On 6/26 this very nice sales lady named angela pittman from empire today came to my house. She said that the empire today pet friendly pup pet urine protection carpet I was purchasing I would be able to clean...

Empire Today / community support

TRCWabash on Oct 9, 2017

Print all In new window It's Columbus Day ⛵️ All Aboard! Inbox x Empire Today Unsubscribe 10:06 AM (44 minutes ago) to me Schedule Now | View In Browser | Unsubscribe Visit Schedule Online Today All Aboard! Last Call on this Offer... SAVE $300* for Columbus Day! Discover...

Empire Today / poor schedule, bad ordering

Doug1000 on Oct 7, 2017

We have used Empire in years past, very happy. Called for Carpet/Lino install in a rental. Next day install as advertised, no way. It was two weeks!! Carpet sent out only enough for part of the job. We called The Scheduler to find out what was to be done, he said what can I do? Do you want...

[Resolved] Empire Today / engineered hardwood floor

Chris in Westerville on Oct 2, 2017

After wanting to install a hardwood floor for about 10 years we finally decided to do it after researching customer service/pricing/company reputation and decided to go with Empire Today. They were also running a special half off at the time. We called and got a quick appointment. The very...

[Resolved] Empire Today / the whole situation

Lacij888 on Sep 29, 2017

We purchased ceramic tile flooring from Empire about 2 years ago and we have had so many issues. Several inspectors came out and decided we needed a new floor because the grout was cracking and we had tiles coming up all over the place. We had 842sq foot of tile put in, the cost was over...

[Resolved] Empire Today / customer service

Angela Pendarvis on Sep 29, 2017

First I would like to introduce myself . My name is Angela Pandora's from Houston TX. I purchased over 7, 000 dollars of flooring last year from you, and had problems then. I went thou Hurricane Harvey and Had called Empire September 8, 2017 to send someone to give me a quote and install my...

[Resolved] Empire Today / damage found on new carpet installation

Ann Shirley on Sep 23, 2017

I had new carpet installed on August 21. 15 minutes after the installers left I found a pull under the furniture. I called immediately and a complaint was opened. I heard from empire and was assured that an inspector would call to make appt. I have never heard from anyone. I have called...

[Resolved] Empire Today / flooring/tile

Hilary in Westerville on Sep 21, 2017

For 12 years I would dream about the day that I could get new flooring for my house. Finally in January of 2017, I bit the bullet and called for a consultation. A overly friendly man, that was also a minister, showed up at my house and sold me on new flooring for my entire house, it wa...

[Resolved] Empire Today / carpet install

C linguist on Sep 12, 2017

On aug2 2017 we had our entire downstairs re carpeted. The installer left every seam showing including a 30 ft seam down the length of my living room. I called and spoke to customer service. They said they would send out and inspector. 3 calls leaving messages for customer service mgr...

[Resolved] Empire Today / empire today poor carpet installation and dismal customer service

Novo50 on Sep 12, 2017

Empire Sales rep, David Thayer visited 7/29/17. He provided a carpeting quote for approximately $2, 000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. This was during Empire's 1/2 off sale. He did not...