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Empire Today Complaints & Reviews

Empire Today / community support

TRCWabash on Oct 9, 2017

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Empire Today / poor schedule, bad ordering

Doug1000 on Oct 7, 2017

We have used Empire in years past, very happy. Called for Carpet/Lino install in a rental. Next day install as advertised, no way. It was two weeks!! Carpet sent out only enough for part of the job. We called The Scheduler to find out what was to be done, he said what can I do? Do you want...

[Resolved] Empire Today / engineered hardwood floor

Chris in Westerville on Oct 2, 2017

After wanting to install a hardwood floor for about 10 years we finally decided to do it after researching customer service/pricing/company reputation and decided to go with Empire Today. They were also running a special half off at the time. We called and got a quick appointment. The very...

[Resolved] Empire Today / the whole situation

Lacij888 on Sep 29, 2017

We purchased ceramic tile flooring from Empire about 2 years ago and we have had so many issues. Several inspectors came out and decided we needed a new floor because the grout was cracking and we had tiles coming up all over the place. We had 842sq foot of tile put in, the cost was over...

[Resolved] Empire Today / customer service

Angela Pendarvis on Sep 29, 2017

First I would like to introduce myself . My name is Angela Pandora's from Houston TX. I purchased over 7, 000 dollars of flooring last year from you, and had problems then. I went thou Hurricane Harvey and Had called Empire September 8, 2017 to send someone to give me a quote and install my...

[Resolved] Empire Today / damage found on new carpet installation

Ann Shirley on Sep 23, 2017

I had new carpet installed on August 21. 15 minutes after the installers left I found a pull under the furniture. I called immediately and a complaint was opened. I heard from empire and was assured that an inspector would call to make appt. I have never heard from anyone. I have called...

[Resolved] Empire Today / flooring/tile

Hilary in Westerville on Sep 21, 2017

For 12 years I would dream about the day that I could get new flooring for my house. Finally in January of 2017, I bit the bullet and called for a consultation. A overly friendly man, that was also a minister, showed up at my house and sold me on new flooring for my entire house, it wa...

[Resolved] Empire Today / carpet install

C linguist on Sep 12, 2017

On aug2 2017 we had our entire downstairs re carpeted. The installer left every seam showing including a 30 ft seam down the length of my living room. I called and spoke to customer service. They said they would send out and inspector. 3 calls leaving messages for customer service mgr...

[Resolved] Empire Today / empire today poor carpet installation and dismal customer service

Novo50 on Sep 12, 2017

Empire Sales rep, David Thayer visited 7/29/17. He provided a carpeting quote for approximately $2, 000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. This was during Empire's 1/2 off sale. He did not...

[Resolved] Empire Today / repairs needed no response

John Marthaler on Sep 11, 2017

I had a laminated floor installed July 3. After the installers left I noticed two stains on two boards at different areas It took several calls and several no shows before they came back to replace the boards in question. Before they left I notice several boards were a bulging up the...

Empire Today / laminate flooring on stairs

Pamela Hodges on Sep 10, 2017

EmpireToday installed laminate flooring on our steps and throughout most of our home. This was a sizeable job costing us around $11, 000. We love the flooring we chose it's absolutely beautiful. However, we have had two issues since the install one being resolve and the other not so much...

[Resolved] Empire Today / repair work to damaged home.

JMsR on Aug 22, 2017

Had LVP installed in June 2017. Flooring is gorgeous and should be for the price I paid. I asked about workmanship and whether the work was insured. I was told that the work was under warranty for 2 years, I specifically asked about damage to walls etc. As it turns out, I have made...

[Resolved] Empire Today / carpet installation

T. Parker on Aug 19, 2017

Had laminate installed week before last. Went great. Now suppose to have carpet installed in all 4 bedrooms. Was told to have all rooms empty, beds apart by 0800. No call by 915 so we called. Even though they confirmed installation, they now say they can't come out today!! Very Poor Customer...

[Resolved] Empire Today / hardwood floors

The Lampmart on Aug 18, 2017

I purchased Hardwood Floors from Empire Today and was given a lifetime warranty. The Molding is lifting up in the Living Room and it came completely off in the Hallway. I Contacted Empire Today 3 different times. Someone came out, one year ago. Measured Molding and never returned. Now...

[Resolved] Empire Today / complaint on services - sales guy ed

ABragg on Aug 16, 2017

sold us carpet and laminate on 8/12/2017 for over 4500, installation to start 8/15 Carpet and 8/16 for laminated. rec call on 8/15 not coming to do carpet a liability to do one a time. Now day 2, received call at 7:30AM be at house 1-2 hours, NOW ITS its 1:15PM, after 10 calls to CS and to...

Empire Today / carpet sales/installation

redrobin04 on Aug 15, 2017

Short version: Empire rep Steven Zust (571-244-1864) sold me premium carpet. On installation day, cheap carpet with the same color name came in it's place and Steven became a ghost. After a week and roughly 12 calls to Empire, I was given a refund of my deposit. Long version: I reached out...

Empire Today / unethical behavior!

Al Rivera on Aug 12, 2017

Since August 8th, I haven't received a response since two days ago. The Supvr, informed twice she'll contact me the following day. Until this day, I haven't received any contact from this Company! I've e-mailed her to no avail. Received a call at 5 PM Friday, after submitting an inquiry with...

[Resolved] Empire Today / water damage from floor installation!

Al Rivera on Aug 2, 2017

RE:7247 Dear Sir/Madam, On July 21st, 2017 I had the hard wood floor installed, and when the contractors left, I went to the kitchen, a lower level from where the installers were working and had a lot of water on my kitchen floor and living room floor, that has a rug. To this day, no one ha...

[Resolved] Empire Today / installation issues and unethical behavior

Su Q Sez on Jul 17, 2017

June 26 product ordered, down payment made. install date assigned for 14 days later. One day job. Living room, hallway, kitchen and dining area 587 sq ft LVP installation along with new baseboards that I paid for. Never received a copy of my contract. Installer called on July 10 he had one...

[Resolved] Empire Today / blinds

MML73 on Jul 11, 2017

Empire Today has the worst service center and installers. The service center never answers the phone and it goes directly to voicemail. You can't leave a voice mail because the mailbox is full. You have to keep calling until you get someone. 847-583-2290 xt 2. The installer came out to...