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Empire Today Complaints & Reviews

[Resolved] Empire Today / carpet color

Karend4551 on Mar 15, 2017

On 3/8/2017, we ordered carpet to be installed in our home that was for sale. We selected the color Flaxseed. An email to confirm the installation scheduled for 3/13/2017, was received and responded to. On Monday morning Empire was contacted at approximately 10:30, and we were informed the...

[Resolved] Empire Today / flooring

CReneeWade on Mar 6, 2017

I put in a detailed complaint about our flooring experience. I wanted to include pictures of everthing. I have uploaded photos of the floors so that people will think twice about empire flooring and make sure they don't listen to those sales people. They are out to make a buck and they...

[Resolved] Empire Today / certificate of insurance

EileenKay on Jan 14, 2017

I will never do business with them again. My building management requires a certificate of insurance at least one week before installation. It is now over a month & i'm still waiting. I've had to change my install date two times and it looks like i'll be going for a third! The first coi...

[Resolved] Empire Flooring - Dallas, Texas / "luxury vinyl"

Heartbroken puppy on Jan 2, 2017

Had "luxury vinyl" installed. We were guaranteed it would not have air pockets... Not only are there noisy air pockets everywhere, the trim/transitions are a different color and don't match. We were told nothing could be done till the weekend passes because of the holiday, all manager...

[Resolved] Empire Today / do not use them - their customer service is terrible, their installers suck

Fianna Lee on Oct 29, 2016

Very upset with Empire Today. I contacted ET for in home estimate to replacement my carpet, last minutes they contacted me to cancelled the appt due to no salesmen in the area, re-scheduled the following week. Finally the salesmen came and signed the contract and scheduled the following...

[Resolved] Empire Today / return of deposit

Lola Porter-Odeyemi on Sep 30, 2016

I ordered carpet on 9/8 but changed my before the install on 9/10/16. I cancelled the install, emailed them regarding the cancellation as I had to do by 9/11 and also sent the legal team a letter which they received by 9/13/16 which they needed by 9/14/16. In said contract they would...

[Resolved] Empire Today / no follow through and really poor customer service agents.

TCarlson on Sep 16, 2016

We recently had floor damage due to hurricane Hermine. After going through our options we decided to give E.T. a chance to replaced the damaged floor. Because of work / travel schedules there is a limited window to get the quotes / work done, so we scheduled an appointment for 6-8PM on...

[Resolved] Empire Today / extension gap

Cheryl Condict on Aug 30, 2016

I paid top dollar to have flooring professionally installed by Empire Today, but one week later I was looking towards one of my walls and the quarter round started falling off and also found the same thing happening all over the room. I would now need to take off the quarter round and...

[Resolved] Empire Carpet & Tile / Failure to service when promised and not returning deposit

I. Suria on Aug 15, 2016

August 15, 2016 Empire committed to install wood in my entire house. Collected a deposit; gave me an installation date for 4 weeks after the contract was signed. Two days before the installation date, they confirmed, and the day before the installation date they also confirmed. On the day of...

Empire Today / unethical behaviour

shbarton on Aug 8, 2016

To Empire Today buyers of future employees: My name is Sheila and I am a former employee of Empire Today. I want to warn anyone who is thinking of doing any kind of business with Empire Today. As a customer I warn want to explain their process. First, when a Sales Rep comes and visits your...

[Resolved] Empire Today / items missing when installing carpet

Kathleen Heiser on Jul 30, 2016

Do not hire empire todoy. On may 2, 2016 empire today were installed carpet in my bedrooms and my wedding ring and opal earrings were behind my dresser. I could not move the dresser myself so I had asked them to let me know before they moved it so I could retrieve my jewelry that I knew...

[Resolved] Empire Today / carpet

Stevie Culver on Jul 12, 2016

The finally fixed the issue. If the company had the carpet guys come out in the first place they could have saved themselves a headache! It took ten minutes and they didn't even have to move all the furniture. Customer service talk to your floor professionals before your argue with...

[Resolved] Empire Today / carpet and padding

Kathryn Weresow on Jul 7, 2016

I had this carpet installed 3 years ago, at the tune of 3400 dollars! The carpet is rinkeled the padding is not standing up the traffic thou I purchased the best she offered. And I live alone not much traffic here!!! When I called CS they told me they would come out and stretch it for...

Empire Today / flooring

Stevie Culver on Jun 29, 2016

I had my entire house done with Empire today. The sales rep was very nice. The wood guys downstairs were awesome.The carpet people on the other hand didn't call before the came, showed up late, and when the did show up, they did with a half crew, so it took twice as long as predicted...

[Resolved] Empire Today / do not use them - their customer service is terrible, their installers suck

TheresaC on Jun 27, 2016

I have left several messages with "managers" to call me back about mistakes on my carpet that was installed, along with the hole the installer put in the wall. I have also called due to 3 missed appointments and requested management to call me back. I have made a total of 6 phone call...

[Resolved] Empire Today / damaged furniture when installing carpet

Angeline Berry on Jun 20, 2016

I purchased carpet & from Empire Today and scheduled the installation for 6/2/2016 . The installers were unprofessional, complained about moving furniture [which I had paid extra for], refused to clean up the carpet scraps that were left & tried to leave without giving me the left over...

[Resolved] Empire Today / hardwood floor installation

DB76 on May 18, 2016

Words can barely describe my unhappiness with my Empire Floor installation experience. The contracted installers (not Empire employees)called me the day (Saturday May 14, 2016) of the installation to say they'd be at my house in 90 minutes. They arrived 2 hours later to install new...

[Resolved] Empire Today / bad tile work

aaalarry on May 5, 2016

Sales rep came on time with a great selection. After making selection and putting my 10% down, we had an install date one week later. On the day the installer was to arrive no one showed, so I called to see what was happing, the excuse was they were on a big job and had to re schedule, so...

Empire Today / floor installation and customer service

MDJ67 on May 3, 2016

I had a kitchen floor and bathroom floor (luxury vinyl tile) installed by Empire Today. I was told that it would be an all day job and the installers would call by 8 am to let me know their arrival time. At 11 am I had heard nothing. So, I called at 11:15 and was told they would be there...

[Resolved] Empire Today / bad carpet - hey said they would replace-avoiding my calls again

Peggy Bobeldyk on Apr 27, 2016

I had the carpet replaced. The carpet is bad . Right away it was snagging and running. I had them come out the inspector said the pattern was bad and the seam was bad. I told him I did not want this carpet. he said it would be replaced. nothing happened I called many times and could not...