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Empire Today Complaints & Reviews

[Resolved] Empire Today / flooring/carpet

stacif on Jun 1, 2017

I ordered new flooring April 21st, 2017. Install for floor was set for March 15th with carpet March 17th. Flooring was entire living room, kitchen, hall and two entry ways with high volume carpet for stairs. They sent one person to do the flooring and after 5 days from morning till dark...

[Resolved] Empire Today / cancellation

Marie McCash on May 31, 2017

Yesterday I told your representative that I don't want to make a decision because I have to present the offer to my husband. She pressured me into a signing by her argument that that's why she is here to sign a contract and when she leaves the offer is off but don't worry, I have 3 days to...

[Resolved] Empire Today / laminate floor

Corbett3861 on May 15, 2017

Empire installed wood floors in my family room and the service was so great, I decided to have laminate flooring in my kitchen, bathroom, pantry, foyer and laundry room. The flooring is not durable and has streaks throughout the laminate. The installers told me that once I cleaned the...

[Resolved] Empire Today / empire today carpet installation

Jessica Hunt on May 7, 2017

So if I could give zero stars to this horrific company I would. It all started on Tuesday May 2nd with out consultation. We were very specific that if they could not install on either Thursday or Friday of this week we could not use their company. As our movers were delivering our...

[Resolved] Empire Today / wood floor installation

Eunah001 on May 5, 2017

I had wood floors installed in my home by Empire today on 4/7/17. A couple weeks later my wood floor buckled & bubbled. I contacted Empire and they sent the contractors back out to inspect the floor. The moisture reading in the area of the bubbling was measuring at 78% they claimed that...

[Resolved] Empire Today / unethical behaviour-damages occurred at the home as a result of empire floor contractors

C. Patterson on May 2, 2017

From april 24-april 26th, empire floor contractors arrived at my home to install lvp floors. this is referencing activity #: 1-2567424638, contract #: 037faar282. the issues are: (1) empire floor contractors removed the bottom guides from the pantry door in the living room area to install...

Empire Today / carpet runner

St on Apr 12, 2017

We bought and paid for new carpet in our dining room which was installed with no problem HOWEVER... A runner was also ordered and pd for. We were told that the runner would have to be bound all the way around and would take approx 10 days to get done. At that point, the runner would be...

Empire Today Memphis / Installer warning

7101 on Apr 5, 2017

My $98, 000 frustration Previous installer 7101 My name is Ramon and my company began installing for Empire Today Memphis almost 3 years ago. For the first 2 years it was a GREAT PLACE to subcontract so I decided to dedicate two of my crews to their office. My problems didn't start...

[Resolved] Empire Today / vinyl plank flooring

Marcusfbarkley on Apr 3, 2017

A repost since I still am in no better spot after 2 days and promises the situation would be alleviated: I don't normally do this, especially in the middle of a job, but after my terrible experience thus far, it seems warranted and may actually get the attention from Empire that I have not...

Empire Today / vinyl installation

Nancy Niles on Mar 31, 2017

Last Wednesday, we waited for the installers who arrived during the two hour window. Hooray. However, upon their arrival, they told us we needed a plumber to disconnect the refrigerator and we needed quarter board for the molding once the flooing was nstalled. The sales rep never told u...

[Resolved] Empire Today / manor carpet

Bonnie Evans on Mar 26, 2017

We purchased this carpet in November 2014. After it was installed we were having problems with pieces of the carpet coming up every time we vacuumed. We were told by Empire this was normal. It continued to come up plus the matting on the carpet or down and they sent a representative out...

[Resolved] Empire Today / carpet color

Karend4551 on Mar 15, 2017

On 3/8/2017, we ordered carpet to be installed in our home that was for sale. We selected the color Flaxseed. An email to confirm the installation scheduled for 3/13/2017, was received and responded to. On Monday morning Empire was contacted at approximately 10:30, and we were informed the...

[Resolved] Empire Today / flooring

CReneeWade on Mar 6, 2017

I put in a detailed complaint about our flooring experience. I wanted to include pictures of everthing. I have uploaded photos of the floors so that people will think twice about empire flooring and make sure they don't listen to those sales people. They are out to make a buck and they...

[Resolved] Empire Today / certificate of insurance

EileenKay on Jan 14, 2017

I will never do business with them again. My building management requires a certificate of insurance at least one week before installation. It is now over a month & i'm still waiting. I've had to change my install date two times and it looks like i'll be going for a third! The first coi...

[Resolved] Empire Flooring - Dallas, Texas / "luxury vinyl"

Heartbroken puppy on Jan 2, 2017

Had "luxury vinyl" installed. We were guaranteed it would not have air pockets... Not only are there noisy air pockets everywhere, the trim/transitions are a different color and don't match. We were told nothing could be done till the weekend passes because of the holiday, all manager...

[Resolved] Empire Today / do not use them - their customer service is terrible, their installers suck

Fianna Lee on Oct 29, 2016

Very upset with Empire Today. I contacted ET for in home estimate to replacement my carpet, last minutes they contacted me to cancelled the appt due to no salesmen in the area, re-scheduled the following week. Finally the salesmen came and signed the contract and scheduled the following...

[Resolved] Empire Today / return of deposit

Lola Porter-Odeyemi on Sep 30, 2016

I ordered carpet on 9/8 but changed my before the install on 9/10/16. I cancelled the install, emailed them regarding the cancellation as I had to do by 9/11 and also sent the legal team a letter which they received by 9/13/16 which they needed by 9/14/16. In said contract they would...

[Resolved] Empire Today / no follow through and really poor customer service agents.

TCarlson on Sep 16, 2016

We recently had floor damage due to hurricane Hermine. After going through our options we decided to give E.T. a chance to replaced the damaged floor. Because of work / travel schedules there is a limited window to get the quotes / work done, so we scheduled an appointment for 6-8PM on...

[Resolved] Empire Today / extension gap

Cheryl Condict on Aug 30, 2016

I paid top dollar to have flooring professionally installed by Empire Today, but one week later I was looking towards one of my walls and the quarter round started falling off and also found the same thing happening all over the room. I would now need to take off the quarter round and...

[Resolved] Empire Carpet & Tile / Failure to service when promised and not returning deposit

I. Suria on Aug 15, 2016

August 15, 2016 Empire committed to install wood in my entire house. Collected a deposit; gave me an installation date for 4 weeks after the contract was signed. Two days before the installation date, they confirmed, and the day before the installation date they also confirmed. On the day of...