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Empire Today Complaints & Reviews

[Resolved] Empire Today / on the morning of installation, we receive a phone call stating they're not coming.

Offinger on Apr 19, 2018

On April 14th, an Empire Today rep, came to our home. My husband wanted new flooring in our bathroom. The rep showed him the products & my husband picked out what he wanted. A contract was filled out & work was supposed to be done today, April 19th, at 10am. Around 10am, we receive a phone...

Empire Today / sales/customer service

SamanthaDegen on Apr 17, 2018

I have had one of the worst experiences dealing with this company. I have spoken to 9 different people who have NO CLUE WHAT THEY ARE DOING! My name is Samantha Degen - My telephone number is 703-346-1763. My address is 2235 Notely lane Crofton, MD 21114. I have recited that information 9 time...

[Resolved] Empire Today / flooring install

Doug E Jones on Apr 17, 2018

after you had a flooring salesman came to the house and look over the job we set up a install appointment the installers showed up at the house and they were very hard to understand didn't speak real good English they said they couldn't install the floor because of the 9 X 9 floor tile and...

Empire Today / customer service

Susan Myers62 on Apr 17, 2018

I had carpet installed on April 5, 2018. We replaced the carpet in the hallways and an office. The carpet looks great, however, the padding is a lower quality than what's in the rooms off of the hallway where it was replaced. As a result, when you step into one of those rooms, you can feel...

[Resolved] Empire Today / tile installation

Ema Ava Cado on Apr 15, 2018

We hired Empire to install flooring and it was a nightmare!! They took konger than expected, broke some of our items, laid crooked floor tile, left the place messy, and didn't pull up the grout from the prior floor tile until they were caught. We were told that we did not have to move...

[Resolved] Empire Today / every aspect of interaction with the company.

Unsatisfied1114 on Apr 6, 2018

My experience with Empire's employees, the installers, the merchandise, the workmanship, conversations necessary to persons supposedly in management has been nothing short of the worst in my whole life! I had persons involved that not only initially did the installation like they had no...

[Resolved] Empire Today / missing blind

Lisa Salatino on Apr 5, 2018

On January 19th my large living room blind was taken out by the installer to restring. String on blind tore apart due to extremely poor quality. Very thin string for a very heavy blind. It is now April 5th and blind has not been returned nor can woman from customer service that I've been...

Empire Today / laminate flooring install

PastorPhil on Apr 4, 2018

Because they use local contractors, installation results may vary. But the corporate office is the same and if you should happen to get a terrible contractor like we did — you're out of luck. Last year we has laminate floor installed in our home. The installers came and the job was not done...

[Resolved] Empire Today / flooring

Quinn R Woodson on Apr 3, 2018

3.30.18 I was scheduled for a Hardwood Floor install, when the team arrived I was immediately given the impression that they didn't want to be there, to service a black man. Mr. Oakly was doing all the talking and his team mate didn't say a word. They were on site for about 15 minutes and...

Empire Today / hardwood engineered floors

Jim John Brown on Mar 30, 2018

The second salesmen were terrible. Only showed two styles and did not give sales that was advertised. The wrong flooring was sent and then they could not match the stairs. They lied and said the cherry wood would change colors in a couple of months. All mangers and human resource people we talked to were very unprofessional. Will never use them again.

[Resolved] Empire Flooring / the whole company

Cindy Swanbeck on Mar 30, 2018

I was supposed to have my carpet installed this morning and yesterday late afternoon was told that all their installers were calling in sick. Apparently their workers all quit and now I'm left with a house with no carpet, no padding . If you call corporate they either hang up on you or...

[Resolved] Empire Today / laminate/carpet

Dawn M. Radloff-Andrew on Mar 28, 2018

My husband and I paid for a total first floor carpet and laminate. We are now being told after the 3rd time that someone has come out that our laminate was completely installed wrong. The workers were supposed to show up today to replace the carpet on the stairs that is falling out. No one...

[Resolved] Empire Today / poor installation. terrible customer service and resolution

Joy Pierson on Mar 20, 2018

I had new vinyl installed in our bathroom Feb. 15, 2018. The installer, called "Lucy", did do a good job on the vinyl itself, but the baseboards are terrible. There are gaping holes along the edges and the areas behind the toilet and next to the tub are both sticking out and look like she...

Empire Today JOB FL86084/Empire Today / unprofessional installation of vinyl

Toni Burke on Mar 6, 2018

I wish I had seen this website before I contracted with Empire Today. My installation was several months ago and I have included the Empire Today Job # FL86084. While my vinyl floor was being installed I did not like the white quarter round and white caulking that was all over the vinyl...

Empire Today / carpet warranty not being honored

Teresa Tanoos-Carlock on Mar 6, 2018

I contacted Empire about replacing our wrongfully installed carpet that was supposed to be "top of the line", only for the fibers to clearly be damaged with large dark spots showing up less than 5 years after it was installed in August of 2014. Per the request of Empire's Becka Rodriguez...

[Resolved] Empire Today / repair/installation of laminate flooring for the 2nd time.

Lori Jo on Feb 21, 2018

Service request number 1-2799954851 and dealings with local area market eagan office - We had laminate floors installed on 3/11/17 in our kitchen, hall and bathroom and we noticed a few days ago. The laminate floor planks in the kitchen and hallway has moved again (fixed one already 10/14...

[Resolved] Empire Today / vinyl wood floor

Chfd128 on Feb 14, 2018

I had a saleswoman come sell me $3000 worth of vinyl wood floor for my kitchen area. The men showed up and didn't tarp off but 2 areas. My wife was sending me photos and video while I was at work. They were tearing up my tile and making a huge mess. Due to the lack of tarping they left a...

[Resolved] Empire Today / flooring

Henry Broussard on Feb 8, 2018

I had empire come out and do my carpet and flooring, they sent two means that did not speak english.the salesman said they would level the floor.the floor is pulling apart at the seams and the color of the tiles have change colors. very ugly and i ask to put down the moldings where my...

[Resolved] Empire Flooring / flooring

Paulette Cohen on Feb 4, 2018

I paid $4000.00 for kitchen to be tiled. The grout grout as the wrong color. Soon the grout began to crack away from the tile. They came and cleaned but did not repaire grout. They were rude and said they would fix it for another $650. I'm still complaining but they say it's not their...

[Resolved] Empire Today / installation problem

william pugh on Feb 3, 2018

This is my second complaint since hiring Empire to install my hardwood flooring. The first installation date was a no show no call, when they did come the next day they didn't have the quarter round to complete the job. We were told we would received a call the next day to give us a time...