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Empire Today Complaints & Reviews

[Resolved] Empire Today / empire flooring installation failure

Be
Berrios Donna on Jan 26, 2018

since 11/30/2017 I have been trying to get my living room and dining room floors corrected bad product and poor service by the first installer. they sent out another team on December 4 2017 who stated the floor need to be ripped out and repaired again, I was approved for this on December...

[Resolved] Empire Today / luxury vinyl flooring

Er
Erika R on Jan 22, 2018

7 months ago we paid for $10, 000 of luxury vinyl flooring. We are still trying to get it completed today. Run from this company. They are both incompetent AND unethical. We are in NC and dealt with a salesperson from Rocky Mount. The installation crew arrived to put it in, but the glteam...

Empire Today / carpet quality

Ci
Cinn Marr on Jan 20, 2018

I was told the carpet quality was excellent for dogs that they won't mess it up...well, it did not work. It easily has came off with my little dachsund. This happened within 3 weeks of installing the carpet. Few spots are messed up. Dont think this is a good quality carpet like it wa...

[Resolved] Empire Today / laminate floor

De
Debra Hergert on Jan 20, 2018

I had laminate floor put in a couple months after installation it started to bubble. I called someone came out fixed issue. One month later it started bubbling in same area plus others. I called someone came out said they would be back Jan 13, 2018. The man never showed up. Customer...

[Resolved] Empire Today / laminate floor installation

Pa
PastorPhil on Jan 9, 2018

Last year we has laminate floor installed in our home. The installers came and the job was not done well. There was bubbling and the seams did not connect well and it was generally shoddy. They came out to try to repair it, but it needed to be replaced. Many calls to Empire Today finally...

[Resolved] Empire Today / flooring installation scheduling

Pk
Pkillen on Jan 4, 2018

I had my flooring consultation where I was told it would only take two days for installation and removal, one for upstairs, one for downstairs. I came to my new property early the first scheduled day, no one showed until noon. They could not finish in one day, so stated they would be back...

[Resolved] Empire Today / carpet

Ro
RobinSt on Dec 27, 2017

I had carpet installed a year ago. I got second from top of the line and the carpet looks 20 years old already!!! The nit is coming apart, and I ordered the 8lb top of the line under carpet support which I did not get because the carpet is not thick or soft and hardwood floors are creaking...

[Resolved] Empire Today / laminated floor

He
helena dejesus on Dec 8, 2017

I was just hung up on by Robert Produtto! (last name could be spelled wrong) This guy was so rude that I would never want to do business with a company that has employees like this!! I hired Empire to do my floor and they did it wrong, It had pot holes in it when you walked on it. They did...

[Resolved] Empire Today / carpet

Lo
Lori Jo on Dec 5, 2017

September 9th, 2017, FG20844-4850127, Service Number 1-2799954851 Poor Quality - We were told by Sales Person this carpet was an upgrade to what was here However, not even 5 months and loops are coming DE-attached from backing (old glue) and if not caught in time snagging. The day of install the...

[Resolved] Empire Today / damaged mirror

Je
Jeannette Robinson on Dec 2, 2017

I request to have laminate flooring My mirror has been damaged we noticed when looking over with the 2nd installer due to the 1st had left nor did he advise was damaged The 2nd installer said would be back to repair mirror& bring his friend he several text saying they would be out but...

[Resolved] Empire Today / floor installation.

Ma
Matthew Kelley on Nov 29, 2017

I recently contacted Empire Today to get some engineered wood flooring installed in my home. The salesman "Frank Fallen" arrived and was full of smiles. He measured and inspected the area to have the floors installed. I choose the flooring I was interested in and was quoted $3, 750.62 for...

[Resolved] Empire Today / carpet delivery

An
Annnette on Nov 4, 2017

I ordered a carpet at home on Oct 31, 2017. I paid the whole total by personal check and was told it would be delivered on Friday Nov 3, 2017. I received a phone call saying it would come in the afternoon but didn't give a time frame. 5pm came and my husband called and was told they can't...

[Resolved] Empire Today / wood flooring

Ni
Nicole Wendell on Nov 1, 2017

2 year old floors turning black. Moisture readings and slab leak done per San Diego office request. Floors did not have proper moisture barrier placed by installers. We have placed complaints and paid for reports as requested by Bret Dolch in San Diego office. Tried numerous times to call...

[Resolved] Empire Today / hardwood floors installation - sub standard & inferior quality wood

Br
brij kamboj on Oct 28, 2017

Per the contract signed on 07/27/2017 with Empire Today, activity ID 1- 2738624507, the company was supposed to install Newport 3.25 hardwood for 2 rooms: living room and dining room in my house at Woodridge, IL 60517. However, the installation was done with a sub-standard and inferior...

[Resolved] Empire Today / carpet installation

Ca
catmack on Oct 18, 2017

Empire Today Time Line 03/27/17 Carpet installed at 27519 Silver Cloud Ct, Corona, CA 92883 04/13/17 Empire sent installers back to repair open seams and other issues. 05/01/17 Empire Field Representatives came out to assess issues still not addressed. Took pictures and sample of padding...

[Resolved] Empire Today / floor

Mi
Mizzamy on Oct 16, 2017

This is the 3rd time we have used empire for flooring and this is gonna be the last time. The guys got here at 10am this morning and didnt leave until 6 30pm tonight. They job they had was only a 45 minite job. An hour after they got here they said they had to leave to go get a saw. They...

[Resolved] Empire Today / theft of my wife's engagement ring and diamond insert

Do
dodie529 on Oct 16, 2017

the theft took place 3/30/17. there were 2 crews of 3 installers each. I have spoken to your customer service reps from 3 different states. everyone passes the buck and hopes I "go away". one rep, a woman named JEANNI, said it is now between loss prevention and the detective handling my...

[Resolved] Empire Today / floor replacement

Jo
Joan55 on Oct 16, 2017

Your company is a joke. Your salesman came out to my home. I told him that I wanted to replace my bathroom floor but there were soft spots by the toilet. I was pretty sure the subfloor needed replacement as well. Your representative said no problem. He showed me samples and I picked out a...

[Resolved] Empire Today / will not honor warranty

Le
Leslie Boskey on Oct 13, 2017

Do not purchase pet proof carpet from empire today!! Let me share my experience. On 6/26 this very nice sales lady named angela pittman from empire today came to my house. She said that the empire today pet friendly pup pet urine protection carpet I was purchasing I would be able to clean...

Empire Today / community support

Tr
TRCWabash on Oct 9, 2017

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