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Empire Today Complaints & Reviews

[Resolved] Empire Today / flooring/tile

Hi
Hilary in Westerville on Sep 21, 2017

For 12 years I would dream about the day that I could get new flooring for my house. Finally in January of 2017, I bit the bullet and called for a consultation. A overly friendly man, that was also a minister, showed up at my house and sold me on new flooring for my entire house, it wa...

[Resolved] Empire Today / carpet install

Cl
C linguist on Sep 12, 2017

On aug2 2017 we had our entire downstairs re carpeted. The installer left every seam showing including a 30 ft seam down the length of my living room. I called and spoke to customer service. They said they would send out and inspector. 3 calls leaving messages for customer service mgr...

[Resolved] Empire Today / empire today poor carpet installation and dismal customer service

No
Novo50 on Sep 12, 2017

Empire Sales rep, David Thayer visited 7/29/17. He provided a carpeting quote for approximately $2, 000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. This was during Empire's 1/2 off sale. He did not...

[Resolved] Empire Today / repairs needed no response

Jo
John Marthaler on Sep 11, 2017

I had a laminated floor installed July 3. After the installers left I noticed two stains on two boards at different areas It took several calls and several no shows before they came back to replace the boards in question. Before they left I notice several boards were a bulging up the...

Empire Today / laminate flooring on stairs

Pa
Pamela Hodges on Sep 10, 2017

EmpireToday installed laminate flooring on our steps and throughout most of our home. This was a sizeable job costing us around $11, 000. We love the flooring we chose it's absolutely beautiful. However, we have had two issues since the install one being resolve and the other not so much...

[Resolved] Empire Today / repair work to damaged home.

Jm
JMsR on Aug 22, 2017

Had LVP installed in June 2017. Flooring is gorgeous and should be for the price I paid. I asked about workmanship and whether the work was insured. I was told that the work was under warranty for 2 years, I specifically asked about damage to walls etc. As it turns out, I have made...

[Resolved] Empire Today / carpet installation

Tp
T. Parker on Aug 19, 2017

Had laminate installed week before last. Went great. Now suppose to have carpet installed in all 4 bedrooms. Was told to have all rooms empty, beds apart by 0800. No call by 915 so we called. Even though they confirmed installation, they now say they can't come out today!! Very Poor Customer...

[Resolved] Empire Today / hardwood floors

Th
The Lampmart on Aug 18, 2017

I purchased Hardwood Floors from Empire Today and was given a lifetime warranty. The Molding is lifting up in the Living Room and it came completely off in the Hallway. I Contacted Empire Today 3 different times. Someone came out, one year ago. Measured Molding and never returned. Now...

[Resolved] Empire Today / complaint on services - sales guy ed

Ab
ABragg on Aug 16, 2017

sold us carpet and laminate on 8/12/2017 for over 4500, installation to start 8/15 Carpet and 8/16 for laminated. rec call on 8/15 not coming to do carpet a liability to do one a time. Now day 2, received call at 7:30AM be at house 1-2 hours, NOW ITS its 1:15PM, after 10 calls to CS and to...

Empire Today / carpet sales/installation

Re
redrobin04 on Aug 15, 2017

Short version: Empire rep Steven Zust (571-244-1864) sold me premium carpet. On installation day, cheap carpet with the same color name came in it's place and Steven became a ghost. After a week and roughly 12 calls to Empire, I was given a refund of my deposit. Long version: I reached out...

Empire Today / unethical behavior!

Al
Al Rivera on Aug 12, 2017

Since August 8th, I haven't received a response since two days ago. The Supvr, informed twice she'll contact me the following day. Until this day, I haven't received any contact from this Company! I've e-mailed her to no avail. Received a call at 5 PM Friday, after submitting an inquiry with...

[Resolved] Empire Today / water damage from floor installation!

Al
Al Rivera on Aug 2, 2017

RE:7247 Dear Sir/Madam, On July 21st, 2017 I had the hard wood floor installed, and when the contractors left, I went to the kitchen, a lower level from where the installers were working and had a lot of water on my kitchen floor and living room floor, that has a rug. To this day, no one ha...

[Resolved] Empire Today / installation issues and unethical behavior

Su
Su Q Sez on Jul 17, 2017

June 26 product ordered, down payment made. install date assigned for 14 days later. One day job. Living room, hallway, kitchen and dining area 587 sq ft LVP installation along with new baseboards that I paid for. Never received a copy of my contract. Installer called on July 10 he had one...

[Resolved] Empire Today / blinds

Mm
MML73 on Jul 11, 2017

Empire Today has the worst service center and installers. The service center never answers the phone and it goes directly to voicemail. You can't leave a voice mail because the mailbox is full. You have to keep calling until you get someone. 847-583-2290 xt 2. The installer came out to...

[Resolved] Empire Today / lvp

Bh
Bhastings on Jul 6, 2017

My name is Barbara. I was scheduled for LVP installation on 7/3. My fiancé and I spent the weekend preparing by moving things out of three bedroom closets, off shelves, etc. When the installer arrived, he said he wouldn't be able to take up and dispose of the carpet because it smelled of cat...

[Resolved] Empire Today / inability to contact anyone

Ka
Kathy Kelly on Jun 29, 2017

I had a sales rep come to my house and after much deliberation decided to go with over $7, 000 worth of new flooring. He confirmed the date they would be there. We removed all the furniture and had my husband stay home to be on site. I called to confirm the day before. The day OF...

[Resolved] Empire Today / carpet installation

Sh
SharonCR on Jun 26, 2017

My name is Sharon, Job # X088619-4887528. After getting quotes from several companies, I decided to go with Empire to install carpet in three bedrooms, as well as hardwood the the closet of the master bedroom. The installation was scheduled for Friday, April 29th. The installer arrived at...

Empire Carpets & Blinds / blinds

De
Debbi Callahan-Campbell on Jun 23, 2017

We called empire after we purchased our condo and we heard that Empire was good with price and customer service. Boy, what a mistake that was. we purchased vertical blinds for the bedroom, living room and kitchen, and almost everyone of these blinds have broken or I should say that where the...

[Resolved] Empire Today / vinyl planking flooring

Bo
Bobbi Kaeppler on Jun 19, 2017

Hello America, my name is Bobbi. I had used Empire Today in the past for carpet and was satisfied. Not even a year ago, I wanted to replace carpet with laminate flooring so I called them. The sales person was familiar as I had him in the past so naturally I trusted him. He suggested vinyl...

[Resolved] Empire Today / inconvenience, safety issues and lack of follow through

Al
Alfredo 3 on Jun 17, 2017

My name is Alfredo and we went with Empire Today due to it being a large company with reported good products services. We were promised that Empire today would be out 5/3 and 5/4 to put in LVT for our kitchen, two living rooms and mud room. The first issue was that they called the day...