The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Carpet — fraud and scam
resolved to the customer's satisfaction
Bought high priced carpet, not even four months later our carpet is JUNK! Supposed to warranty it, but two months after my initial call, we still have no new carpet. This is a *** company, managers are a joke, and I was actually told by the manager that I purchased UGLY carpet! Please do not buy their carpet. I've been placed on hold to eventually be hung up on, or have been hung up on while hearing laughter in the background. I just got off of another call from the guy who was supposed to show up tonight, and BIG surprise!!! NO ONE IS SHOWING UP!!! We have friends who have spent WAY less from local carpet retailers, and have SUPERIOR carpet compared to Empire's CRAP!!!
The complaint has been investigated and resolved to the customer's satisfaction.
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