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2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Emirates reviews & complaints 724

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Newest Emirates reviews & complaints

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7:44 am EST
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Emirates - poor service

I would like to bring to attention, I flied with emirates on the 1st dec to dubai which was a good flight onthe whole then on the 8th we flew to mumbai, and on the 30th we flew from mumbai via dubai back to south africa, I had my 20 month ol grandchild with me, and I had booked meals for her knowing that she eats well. Besides the flight to dubai my grand...

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Emirates ground staff

Flight ek 761 dated 03-jan-2012 time 0440 morning from dubai to johannesburg. Name of the ground staff helping check in process "ji-nigora matyakubova". I arrived with my family for the process about 20 mins earlier at (01:15 morning). She had difficulties in allowing 4kgs of extra luggage. She even started fighting with her supervisor who agreed to allow the excess challenging her authority and position in front of all the customers.In addition to this she started provoking us by misbehaving, waiting for us to burst out so she can create unwanted situation helping her position. She ended generating the boarding passes for us without any seat numbers before disappearing without informing anyone including the supervisor. It took us one and half hours to check in due to her inefficiency and ignorant attitude. The supervisor had to redo the whole check in process again to get us seats together. During this journey I had to cross several check ins in different airports but we never experienced a sorry situation like this caused by a disturbed ground staff like her. She needs to be reviewed by emirates authority before letting her continue her duties. Additionally, emirates must feel responsible to what was experienced and act positively.

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11:21 pm EST
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Emirates excess baggage

I travelled on the 23rd of november 2011 from bangalore to dubai. I tried to pay for my excess baggage on line to receive 20% discount. I tried several times and failed. When I arrived at bangalore airport to check in, and showed them my attempts to pay on line, they ignored this and charged me the full price per kg. The same senario took place when I travelled from dubai to birmingham on the 4th of december 2011. I tried to pay on line. I took copies of my attempts to pay on line and ended up paying the full price per kg. I am very disappointed with emirates airlines and will not be an ailine of choice in my future travel!

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5:23 am EST
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Emirates one lost luggage

Dear sir/madam,
Due to my respect to all, I am having complain against your air service "emirates".1st of nov. When I was cheeked in at schiphol airport amsterdam, I was in wheel chair supported by schiphol personal who brought me to airplian but when I gave my baggage’s I got two number for two languages.
After arrival at dhaka airport (Hazrat shahjalal airport) I found only one luggage and its number is ek 036103 but 2nd one number ek036102 did not find any where in airport even emirates office personal (Mr. Kamal) helped me to find it but they could not even find it in computer system.
In my luggage was my life savings medicine, my cloths (Costume, pants, shirts, 2 bottle of "chenel5", my after shave lotion (Spray) van gils and one cannon camera (24x zoom system) with video recorded system. Some other materials’ what I cant remember all. With this e-mail I sent you scanned picture of my laggage token (Both) as a advice from your emirates senior personal.
I hope you will take serious action as soon as possible or giving my luggage materials life savings medicine (Sorbitol, diabetic medicine) , my cloths (Costume, pants, shirts, 2 bottle of "chenel5", my after shave lotion (Spray) van gils and one cannon camera (24x zoom system) with video recorded system, some children’s toys rest cant remember.
I will wait for your kind answer soon as possible.
Thank you sir
Kamrul ahsan
Hajipara
Dhaka1219
Bangladesh (temporary address)
Kamrul ahsan
Hoofdweg
1057 dj
The netherlands (Permanents address)
Tel [protected]
P. S. I am sending scanned copy of both luggage tag number with this e-mail.

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Emirates refund/customer affairs

Hi there,

We flew emirates recently and had one of the worse experiences there was, all 4 sectors had flight delays. My husband who is in aviation as well only wanted the a380 experience so we flew the airline. I recommed jet airways going forward. Being avid travellers I will never fly this airline again and male sure it gets enough blogged publicity.
Our flight back from muscat to toronto was delayed by 4 hours which meant our connecting flight was 15 mins within departure. Thinking that we would save the flight cost to put us up in a hotel in dubai for 3 days since thei only have limited flights to toronto and being promised our bags would make it we ran the gates wit 5 mins to spare. No dubai duty-free aat all... Thanks! We make the flight only to land and realise no bags for 3 days. Thanks to them we miss work and were placed in a not so-happy place. We wirite to customer affairs and get a letter from a vm simpson in their ny office who claims she is sorry and since they paid for our accomodation in dubai? They were offering us skywards miles... When we plan never to fly them again.
I need some advise on how to go about my legal oursuit with them since I am sick and tired of these darn airlines giving us the run around. I have called and left a couple of messages for simpson and till date we have not received a call back.
In a recession economy when there are better airlines these guys not only delay flight, change our seats when we took trouble to book them online, delay our luggage, every meal we ordered on board was not available...
I dont think we should put up with this, thank to the letter our lawyers are having a field day since now we have it in writing how bad their service is, customer affairs has a full mail box when you call them.
I expect some kind of call back by end of november... If not I think it is going to be a great christmas.
D

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CD1144
, US
Dec 08, 2015 12:37 am EST
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I am in a similar situation with the same individual in question, who has proved to be unresponsive (over a period of 3-months) and is dismissive my claim of a compensation; as was assured by staff at the terminal at JFK. I am attempting to file a complaint with the the DOT for this issue.

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Emirateskaland
, US
Oct 01, 2015 9:52 pm EDT

VM is a unprofessional at NY office and she does outright dismissal of complaints. File a class action law suit and have emirate pay

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7:29 am EDT
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Emirates flight delays

I had faced difficulties due to flight delay > the flight was at 2pm from manchester airport ek 532, wherein I reached the airport three hrs before. There was a long que for check in, was handling two baggage. The staffs of emirates explained the situation only by 1.00pm that there were technical problems and also that they could check in the luggage by 2.45pm. They just gave 7.50 pound refreshment voucher for this bad situation. I had to wait there until 5 pm to check in my luggage. Firstly they said the flight will be at 9pm but the flight departed to dubai only at 11.15pm. Also transit in dubai was for 12 hrs, the connecting flight from dubai to cochin was at 9pm the next day>this was my worst experience. Due to this instead of travelling on 7th nov, went to cochin emirates branch to postpone to 8th nov. They couldn't help me in anyway, had to give extra 75 pounds. I hope the emirates will give any compensation for my lost time and difficulties what I faced.
Aswin mankuzhi
[protected]

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Emirates no options in food. no tea or coffee on board!!

after arriving first inline to check in on board of EK303, the lady has booked me a bad seat, near the toilets, as if i were it was the last seat on board! when the food arrived to our section, they were out of options for the hot meal, and we got stuck with a very bad fish dish.
the food was not that good, and THERE WAS NO TEA OR COFFEE!
a 10 hour-flight from shanghai to dubai without tea or coffe!
(on the way from dubai to shanghai, there was no set for the ear plugs, eye cover, etc...)

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hmd777
, AE
Nov 14, 2011 10:54 am EST

I really find that hard to beleive! i have flown emirates on long and short sectors! even on their 40 min doha flight they offer tea and coffee! for the meal option you have a valid complaint as emirates is notorious for not having enough options for every one, seen it my self.

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12:28 pm EDT
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Emirates illegal withholding of passport and illegal residency

My name is nadia naeem passport number ag 9950911 and residency file number 201/2010/3094863 and my sponsor's passport number is aj 3845182 and his name is abdullah bashir who is now my ex husband. Abdullah bashir is a pilot with emirates airlines who's staff number is 400554. Abdullah and I are no longer married but he is still retaining my residency. I have my final divorce certificate which proves that we are now no longer husband and wife. Abdullah has confiscated my passport and has no intentions of returning it. His contact details are [protected], d64, cedre villas, silicon oasis. Please help me to get my passport back and get my residency cancelled. I'm attaching my divorce certificate, copy of my passport, copy of my residency and abdullah's national identity card copy.

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David Joanes
, AE
Jun 16, 2012 7:12 am EDT

You do realise this is just a web forum for you to vent your experience? Emirates Airlines has nothing do with this board and are very unlikely to read it. Your problem sounds like a police matter so I suggest you contact them directly. Also posting personal information on the internet is a very bad idea and I recommend you delete the above documents immediately.

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8:41 am EDT
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Emirates data disclosure to others

Pls see my coplaint when the airline gave my phone details to another passenger and the lack of respect from the airline to brush it under the table

Attn. Mr. Bruce forbes
Mr. Jonathan bender

Dear sirs,

It is clear that for you to brush this under the table is the easy way out for the airline. This was made abundantly clear by your staff in my attempts to speak to either of you gentlemen regarding this case. Is this what emirates has come to? I appreciate you may receive numerous complaints each day, but when some get to a higher level, especially from a gold card member you basically, to coin a famous phrase & lsquo;don’t give a damn’’!

For your information, I have just had a long chat with the other passenger, who says that he got my number from a print out by the airline, this is obviously the print out regarding my limo service as both my contact details and hotel info were available.

It saddens me when a senior manager of and airline has to lie to cover up a very serious breach of trust and data protection. Not that I am totally surprised by your actions, if information like this became public your beloved reputation would be in tatters. Therefore I doubt you sincerity with regard passenger data protection.

I suggest you have done little to truly investigate this matter. If you think a little it is not rocket science to work out how the passenger got my number.

The fact still remains that

Regards

Ian wilson

From: customer affairs [mailto:customer. [protected]@emirates.com]
Sent: 13 october 2011 10:51

Subject: our ref no: dxb/x/nm/041011/6764005
Importance: high

Our ref no: dxb/x/nm/041011/6764005
13 october 2011
Mr ian wilson

Dear mr wilson,
I understand that you have been attempting to contact my office to discuss the below case.
We have spoken to the other passenger whose bag you took by mistake, and he has categorically assured us that at no time did any emirates agents give him your personal details. Seemingly you do not believe what we have been advised by the other passenger, or what we have advised you; that is unfortunate, however we stand by what we have previously conveyed.
We wish to reiterate that we take passenger data protection very seriously and our investigation into your allegations is now closed.
Sincerely yours,
Jonathan bender
Manager customer relations (Worldwide)

Dear mr. Bender

Thank you for your prompt response to this matter.

Let me clarify a few points for you.

1. I was transported from the airport by emirates limo service to my hotel, approx 40 mins. Drive at that time of night
2. The first contact I received was on my mobile by mr s. Damodar, on his indian mobile (number I could give on request) , not emirates, enquiring about the possibility that I might have his bag. I asked him how he got my number and he told me emirates staff had given it to them it is assumed that as mine is black as well that there would be a misunderstanding.
3. How would the police assist the passenger, force emirates staff to give my telephone number? Do I sound that stupid sir, for you to suggest that?
4. At the time I was checking in to my hotel and my bags were elsewhere so I said I would check. He was becoming irate with me although I did not know if I had his bags.
5. I did then look and find out that I had my bag, this issue was now how to return it.
6. He was calling me back and at the same time emirates staff were calling my hotel, obviously from the info I gave regarding limo drop off.
7. I was trying to speak on two phones and both parties were actually starting to become rude, threatening and demanding I return to the airport immediately. I tried to explain that I had a wedding that I was late for and could the airline send a driver with my bag and pick up the bag. Emirates refused, threatened to call the police, to which I put the phone down. I then told the passenger that I would return it in the morning.
8. The hotel staff then politely agreed to assist and arranged for the gentleman to pick his bag up, as mine could not be taken.
9. After the wedding I was taken to the airport as I had an early train to catch. My bag was sitting there with others from the flight. No security or anything, I asked air india who called emirates. They told me that the girl refused to come down and I had to wait over an hour as she was & lsquo;too busy’!
10. I then picked up my bag and walked out of the terminal without being questioned by anyone.
11. When I returned to my hotel they informed me that the bag had been picked up. I have a letter from the passenger with all the facts

Sir, as an educated man, I conclude as follows:

1. In the middle of mumbai at night, in an airport, please enlighten me on who else could possibly have my emirates etisalat private number except the airline staff? Indian passenger with indian staff, buddy, buddy system one would assume.
2. Why did the mumbai staff not call my mobile? Laziness one would assume, as it is an international call. They called my hotel after all
3. I can only assume that you accept the lies they are spinning you. My 7 year old daughter could work out what has happened here. Is this a case of in house protection, look after your own etc.
4. If you like I could give you the passengers mobile number as I have a letter signed by him, would you like them. As he is a gold member I assume you already have it, or shall I post it on the internet for you?
5. I agree that the customer needs his bags, pray tell if this was here and I was in abu dhabi what would the airline do to assist. It was a genuine mistake and I do not need to be insulted by people over this. I that was dubai I could have had the persons arrested for that, correct?
6. A senior manage should not need to speculate, but come to a sound conclusion once the facts are available.
7. I am amazed that you only consider this a baggage incident. Sir, your company breached your policy in data protection. Maybe you consider this a one off and as I stated before are not that concerned on the way I feel and the do not care about the reputation of the airline.
8. My other avenues were actually considering my legal stance in this case, one which I would hope to avoid
9. I would conclude by suggesting that your office has done a poor job of getting the facts of this case and I still remain a very unhappy emirates customer

Best regards

Ian wilson

Subject: our ref. Dxb/x/nm/041011/6764005

Our ref no: dxb/x/nm/041011/6764005
10 october 2011

Mr ian wilson

Dear mr wilson,

I refer to your e-mail message of october 9, 2011, addressed to my colleague ms. Rafik. The entire file has been given to my office for a complete review.

I note that you left the airport in mumbai on 2 october, with a suitcase that did not belong to you. I have contacted our staff members at the airport in mumbai again, for their comments about your allegations of data protection violations. Additionally, I can assure you that this matter has been discussed at the highest levels here.

I am advised that at no stage did any emirates staff member provide your details to the other customer who had been inconvenienced through your actions. The other customer had every right to have his property returned, and I believe you were requested to do so on a number of occasions. It has been claimed that you declined that request. Possibly the other customer approached the police for assistance? That is pure speculation on my part.

I note your remark, "i will seek other avenues with this matter", and acknowledge that that is your prerogative and respect that fact. Emirates, equally, will ensure that its reputation and character is not besmirched. Having said that, mr. Wilson, we do understand that this type of baggage incident does cause frustration and worry, for all parties involved. We are glad that the baggage issue was resolved and we do appreciate your loyalty as a gold member.

Thank you for writing to us.

Sincerely yours,

Jonathan bender
Manager customer relations (Worldwide)

Dear madam

Thank you for your mail,

I have never witnessed such a lame reply in my life, considering the seriousness of this matter. You should be ashamed at even considering to reply in such an unprofessional manner. It is clear from your reply you are not senior management. Frankly I think you need a career change as you obviously haven’t done your homework and have no idea how to respond to customer complaints.

I demand to be contacted by senior management over this matter.

How can you write such lies regarding the disclosure of my personal data. How did the passenger get my number, from a fortune cookie?

The fact that the passenger called my mobile from his indian mobile at 20.03;20.04;20.16;20.19;20.20;20.31 and 20.34. Yes madam, I have a good phone that records the number and times. Non from emirates though as they are too cheap to call international. Instead they are trying to call my hotel.

They were guessing I had the bag, fortunately I did. , but I do not have to accept threatening calls from your staff or passengers for a genuine mistake.

As I have the passengers statement regarding your incompetent mumbai staff giving this information it seems that as you fail to regard these breach as serious, I will seek other avenues with this matter

Best regards

Ian wilson

From: customer. [protected]@emirates.com [mailto:customer. [protected]@emirates.com]
Sent: 09 october 2011 15:30

Subject: our ref. Dxb/x/nm/041011/6764005

Our ref no: dxb/x/nm/041011/6764005
09 october 2011

Mr ian wilson

Dear mr wilson,

Thank you for taking the time and trouble to detail your concerns in your telephone conversation of 4 october and your subsequent e-mail message of 6 october.

I note that when you travelled with us from dubai to mumbai on 2 october, on your arrival at mumbai airport you inadvertently picked up another passengers bag.

I understand that swapped luggage always creates frustration and anxiety for all parties.

May I advise you that in such cases the airline always requires the passenger to come and return the wrongly taken bag due to security reasons. I further note that our mumbai staff requested you on two occasions to return the bag, however, as you had a prior engagement you were unable to do so.

May I assure you that emirates takes data protection laws very seriously and in order to comply with this law we do not disclose personal details of our customers. We have no evidence that an emirates staff member divulged your telephone number.

Mr wilson, we appreciate your support as a valued gold skywards member. Thank you for allowing me explain our position.

Yours sincerely,

Neesha rafik,
Customer affairs

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7:17 pm EDT

Emirates scam

Remmy recruitment agency
London, united kingdom
Tel/fax: +44-[protected]

Attn: amal kamin

It is of utmost importance to inform you that after the screening and
Scrutiny of your curriculum vitae with other verification procedures
Carried out, emirate airline group (e. a. g) were able to resolve the
Status of your application. on this note, we hereby congratulate you on the success of your
Application and as such we have attached to you the offer letter/terms
Of agreement that transcends any written document. you are therefore
Required to follow these procedures immediately so as to complete your
Employment formalities:
(1) you are to contact the traveling agent for a valid
Work-permit/employment authorization document immediately so as to
Enable your work in london legally.
Note that the procurement of your work-permit must not exceed the
Deadline as stipulated in the offer letter as it would take four (3)
Working days for the traveling agent to procure your work-permit
Before the united kingdom high commission.
Below are the contact details of the emirate traveling agent:
Emirate travel agent uk
45 hilton close, off allen,
Gb0097 london & ndash; united kingdom
Email: [protected]@yahoo.co. uk
Phone: +[protected]
Contact person: mr. tony benson
Head of visa/permits operations.
(2) do get back to us with developments and updates regarding the
Procurement of your valid work-permit. you are required to contact the
Human resourses manger incase of any clarifications. below with his
Contact information.
Emirate airline group (e. a. g)
Human resources department
Contact person: mr. john williams
Contact email: [protected]@live.com or [protected]@emirates-airlinegroup.com
Contact phone: +[protected]
(3) once we confirm your works and residence permit from the emirate
Traveling agent, which stipulates that you are ready to join the team,
We will take care of your traveling documents together with your
Flight ticket and any money which you spend in the procurement of your
Uk valid papers will be reimbursed to you during your first month
Upfront salary.
We hereby once more congratulate you on the success of you application
Amongst many that have applied and thereby instruct you to expedite
All requirements as aforementioned so as to be able to meet the team
Before the deadline.
Congratulations!

Regards
Mr james brown
Remmy recruitment inc
P# +44-[protected]

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Vlad902002
, LV
Jul 17, 2011 2:48 pm EDT

KODAK RECRUITMENT AGENCY
LONDON, UNITED KINGDOM
Tel/Fax: +44-[protected]

ATTN:

It is of utmost importance to inform you that after the screening andscrutiny of your Curriculum Vitae with other verification procedurescarried out, EMIRATE AIRLINE GROUP (E.A.G) were able to resolve thestatus of your application.On this note, we hereby congratulate you on the success of yourapplication and as such we have attached to you the Offer Letter/Termsof Agreement that transcends any written document. You arethereforerequired to follow these procedures IMMEDIATELY so as to complete youremployment formalities:

(1)You are to contact the traveling agent for a validWork-Permit/Employment Authorization Document IMMEDIATELY so as toenable your work in London legally. Note that the procurement of your work-permit MUST not exceed the
deadline as stipulated in the offer letter as it would take four (3)working days for the traveling agent to procure your work-permitbefore the United kingdom high commission. Below are the contact details of the emirate traveling agent:

EMIRATE TRAVEL AGENT UK
45 HILTON CLOSE, OFF ALLEN,
GB0097 LONDON – UNITED KINGDOM
EMAIL: emiratetravelagent1@yahoo.co.uk
PHONE: +[protected]
CONTACT PERSON: MR. TONY BENSON
HEAD OF VISA/PERMITS OPERATIONS.

(2)Do get back to us with developments and updates regarding theprocurement of your valid work-permit.You are required to contact theHuman Resourses Manager incase of any clarifications .Below with hiscontact information.

EMIRATE AIRLINE GROUP (E.A.G)
HUMAN RESOURCES DEPARTMENT
CONTACT PERSON: MR. JOHN WILLIAMS
CONTACT EMAIL: emirateairlinegroup@live.com OR hr@emirates-airlinegroup.com
CONTACT PHONE: +[protected]

(3) Once we confirm your works and residence permit from the Emiratetraveling agent, which stipulates that you are ready to join the team, we will take care of your traveling documents together with yourflight ticket and any money which you spend in the procurement of yourUk Valid papers will be reimbursed to you during your first monthupfront salary.
We hereby once more congratulate you on the success of you application
amongst many that have applied and thereby instruct you to expediteall requirements as aforementioned so as to be able to meet the teambefore the deadline.
Congratulations!

Regards
Mr James Brown
KODAK Recruitment Inc
P# +44-[protected]

EMIRATES AIRLINE GROUP KODAK RECRUITMENT INC.
Terminal 8 Departures Hall Hilton close, Off Allen Avenue
Manchester Airport United Kingdom
Post code M90 4QX, UK. Phone: +44-[protected]
Phone: +[protected] Mail;Kodak.recruitment@yahoo.com
Email; emirateairlinegroup@live.com
WEBSITE; http://www.emirates-airlinegroup.com redirects to http://www.renault-uk.we.bs/

Job Ref: E.A.G/GAP/UK225-09
DATE: 16/01/10
ATTENTION :

1.0 EXECUTIVE SUMMARY:

EMIRATES AIRLINE SEEKS TO EMPLOY YOUR SERVICE AS PROJECT HEAD for this document embodies the approved Terms for the purpose of this contract.
2.0 POSITION:

YOU WILL SERVE AS PROJECT HEAD FOR THE REQUIREMENTS OF EMIRATES AIRLINE IN UNITED KINGDOM.

RESUMPTION DATE
You would be expected to resume on site on the 16th of FEBUARY 2010.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary Residence/Work permits papers (With the Emirate Travel Agent United Kingdom) on it’s earliest acquisition, you will receive all your due entitlements/ emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.

3.0 CONSULTING PERSONNEL:
You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.

4.0 ENTITLEMENTS:
All salary and expense figures shall be in Pounds (GBP), Sterling or Euros equivalent depending on employee home country and salary preference, (except where employee prefers currency on his/her local/home currency).

4.1 SALARY:
Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the Twenty Four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service. Monthly salary is £18, 500 GBP (Eighteen Thousand Five hundred Pounds).

5.0 EXPENSES:
Expenses incurred by the employee related to job before commencement of duties will be substantiatedwith receipts and the employer will reimburse the employee not later than Five (5) working days aftersubmission of employee’s expense report and receipts.

5.1 ACCOMODATION:
First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates Emirates Airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.

5.2 TRAVEL:
£3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class. However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

5.3 MEALS:
This will be taken care of by us (employer) Emirates Airline Group.

5.4 MOVING EXPENSES:
You shall be required to furnish us with your valid residence, work permits and visa on or before the 26TH of JANUARY 2010 as a proof of readiness to join the EMIRATE AIRLINE COMPANY project team in the due time as stipulated above for your job resumption with the EMIRATE AIRLINE COMPANY in London and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATE AIRLINE COMPANY in London.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) Working days from submission of report/and receipts as proof of payments.

5.5 MEDICAL EXPENSES:
Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

5.6 OTHER ALLOWANCES AND/OR BENEFITS:
This shall be provided for as deemed appropriate, and will be paid by employer. Quality single or family housing in company community. Personal effects shipment and excess baggage allowances. Free medical care in uk for you and your family for contract duration.

5.7 VACATION:
Employees' shall be authorized paid four times vacation during the term of the contract, to be used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer
will pay for travel expenses (i.e. flight tickets) and flat Rate travel allowance of £3, 600.00.

6.0 MOBILIZATIONS:
The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of Salary after assumption of duty in UK shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in United Kingdom. This is in line with the United Kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay % of salary as withholding tax to the relevant authority in United Kingdom

7.0 JOB PROCESSING/ PROCEEDINGS:
All employees successfully screened and recruited for Emirates Airline shall be required to furnish us with a valid UK residence and work permits papers on or before the 26TH of JANUARY 2010 as a proof of readiness to join the Emirate Airline team in the due time as stipulated above for your job resumption with the Emirate Airline in UK and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in United Kingdom.

However, for expatriate services employees who do not presently posses their valid UK residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Emirate Traveling Agency here in United Kingdom.

EMIRATE TRAVEL AGENT UK
45 HILTON CLOSE, OFF ALLEN,
GB0097 LONDON – UNITED KINGDOM
EMAIL: emiratetravelagent1@yahoo.co.uk
PHONE: +[protected]
CONTACT PERSON: MR. TONY BENSON
HEAD OF VISA/PERMITS OPERATIONS.

8.0 CONTRACT:
This is with effect from 16th of FEBUARY 2010 when the contractor/consultant assumes duty in uk.6

JOHN WILLIAMS
HR MANAGER
+[protected]

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7:27 pm EDT

Emirates do not use emirates airlines for your own good

So, a year and a half ago I flew to London from Perth and I purchased an open ended return ticket just in case I ran out of money, I had a way to get home. The initial flight was booked for February the following year, about 8 months after my arrival in London which I changed to August due to traveling enjoyment, which I then further changed to January as the final amendment. The flight was confirmed, seats chosen, and three days later, a two and a half month trip around the European continent. What could be better right?

Oh so very wrong.

Less than a week after my flight was confirmed and I had booked further travelling plans including flights and accomodation between the months of August and January, I received an email from Emirates informing me I had to urgently contact customer services in regards to my ticket. So I did, wasted a great deal of money on roaming charges and was told that my ticket expired in May of 2011, and therefore I could not fly in January but instead had to fly August, as they were going to be generous enough to let me fly out of expiry. If I can fly out of expiry anyway, why not in January? Apparently this does not make any sense.

Customer service have told me that the employee who changed the flight date to January did not realise I flew in 2010 and thought I had flown in 2011. Not my fault. She did not realise the ticket was out of expiry. Again, not my fault. Yet I have spent the last month and half while travelling emailing and calling all around the world trying to get some sort of refund and being told by every single customer service agent they are going to do this that and the other, which I have realised is an Emirates method of getting customers off the phone and off their backs, and hoping the problem will magically resolve itself. What a positive bunch.

I flew with Emirates to not have to deal with these problems as it is the most expensive airline to travel from Australia to Europe with. So, if you are flying with Emirates and need to change your flight date, confirm everything on the call, all calls are recorded, so at least you will have a reference. I am going through absolute hell trying to sort out a flight home when I should be relaxing on my budget Europe tour. Budget Europe tour, which proves that paying for a whole new flight home just is not an option, but apparently everyone who works for Emirates is really wealthy and they do not seem to understand the whole “can not afford it” concept.

19 years old and I have never EVER made such a complaint. I am strictly a good review kind of person, but this has to be known by anyone who could see themselves in a similar position.

Criticize me, tell me it is my fault, because if it is, I am more than happy to hear it. Emirates surely believe this is the case, no doubt.

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4:35 pm EDT
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Emirates pathetic customer service and consequential financial / psychological loss

I supposed to travel with my family on last monday early morning (29/08/2011) with emirates airline from cochin to dublin. We even completed our boarding. Half an hour before our scheduled flight the airport was closed because another flight is skidded out from the run way. All the flights were cancelled. Emirates management asked us to go home and they reassured that they will inform us when the airport reopens. We didn't get any information. By the time of evening we were contacting their call centre and they told us to reach in to the airport before 5.30 pm and the flight is departing at 6.30 p. M. Now I couldn't even imagine how we get in to the airport with in an hour. When we reached there the airline authorities told us there is no flight today. We weren't able to get any flights untill next morning. All our connection flights were re routed and there was prolonged waiting between each flight. We started our long journey on monday morning and reached dublin only at wednesday night 10 p. M. On these days we faced lots of problems. Myself and my husband lost two days jobs. Chlidren lost two days school. Beyond that the mental tension and physical stress we experienced is more and I don't know how to explain all those in words. We are expecting a compensation for this.
Pls contact me through,
Smitha wilson
39, court house apts,
Rathcoole,
Co dublin,
Ireland.
Phone no : [protected]
Email : [protected]@yahoo.Co.In

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2:58 am EDT
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Emirates black lady whom lied on me

Attention to mr. President of emirates airline, tim clark
 
Dear sir/madam
With giant name as emirates airlines, & nbsp; I was excited to fly with you in first time in my life, & nbsp; it happened last month july 2010, spending my summer holiday with my family & hellip;. Traveling from riyadh to vienna via dubai and round trip to riyadh at 29/07/2010 with booking ref. Ek/i4vqc
Skywards ek/[protected]

In this complains letter, I would like to put you with full awareness & nbsp;of what happen with me from three & nbsp;of your ground employees before we departure to riyadh from dubai on flight ek 0817 gate 213 & nbsp;at 29jul & hellip;. The official time was 1825  put the flight was delayed 3 hours & hellip;.. !

One of my daughters / nouf  suffered from fever and her temperature  was over 40..

She was shaking and tried to help her, where we locked in departure lounge, heading to one of your employees / pilipino & nbsp;guy with black lady in his left on the front desk…. I asked from them  a blanket to cover my daughter…there answer were un-justified, they said that they don’t have any blanket with unfriendly behaviors… & hellip;. I tried  to convince them, & nbsp; that this is humanitarian issue  and doesn’t take a hero from emirates airlines to help one passenger with blanket…. This pilipino face told me that he will call for that & hellip;.

One hour left no help!, & nbsp; then I complained to mr. Laith husain from your employees & hellip;it seem that he is one of the senior but unfortunately he is bad as them, his  answer was the same…with harshly face…

Before departure, I put my comments to good guy may be his name was mhamad amjad, he was with a company of white lady from your ground employees & hellip; they lessoned to me carefully and apologized to my family about what happened and they offered there help to bring what I asked for a blanket! & hellip;more over they companied us through first class root to minimize our seating time in economy class seats 9 e/f/g/h/j…..

The big surprise to me was coming from  unjustified black lady whom lied on me again when mr. Amjad asked her, why she did not response to my request & hellip;and asked for a blanket…. Her answer  to him was that I complained from air-conditioning  inside the departure lounge..

Every where we have the bad and good…put still those bad  from your side will preventing me to use your goodwill  airlines in future & nbsp;unless you show me good respect and respect my dignity…really I was disappointed and still believed  that it doesn’t take a hero from you to help your sick passenger with such  blanket.

More over I wouldn't expect much & hellip;…as  simple as like a smile and a friendly greeting & hellip;.

Thank you for your understanding & hellip;                      

Badr s alsedairey       [protected]@yahoo.com

General director of design & research / ministry of municipal & rural affairs / ksa

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David Joanes
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Jun 16, 2012 7:19 am EDT

Badr: To be fair, it is not Emirates Airlines job to provide blankets to your daughter. This is something you ought to have brought yourself. Bringing race into it does not help your argument.

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7:35 am EDT
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Emirates flight from dubai-london

On 16 july 2011 I travelled from o r tambo international airport to dubai international airport on flight
Number ek 766. The flight was scheduled to leave at 22:20. On arrival of check in, we were told there was a 20 minute delay. We had a connecting flight on the 17 july 2011 from dubai international airport at 09:40 to heathrow (London). We were assured at or tambo by emirates staff that this would not be a problem as the time is normally made up during the flight and also that were already issued with boarding passes for our next flight.

This is my experience from the start of the flight in order.

1. Flight ek766 was delayed by 20minutes (Understandable)
2. I was travelling with my husband and my 2yr old daughter (Had her own seat). When allocated to our seats (39d, e, f) , I found out that our armrests on the seat were fixed and could not lift up. I approached the air hostess immediately (Before the flight could leave) , that I was travelling with a 2yr old and it was impossible for her sleep, if the armrests could not move. She very rudely replied that she would see for another seat once the plane was in the air. I even asked her if she ask other passengers who were still boarding to swop places, but to no avail. She did not come back to me. I had to sit the entire 8 hours of the flight holding my daughter in the most uncomfortable position (Thanks to your airline).
3. We arrived at dubai international airport, in time to board our next connecting flight. We arrived at our gates to board (Which was still open) , just to tell us we need to board the next flight at 14:45. We argued with emirates staff (Peter and chris) that the gates were still open, so why should we wait for next flight and they could only answer but saying that we were suppose to get new boarding passes. After lots of discussion we were told that our seats were already given to someone else (Totally unacceptable). During this time the gates were still open for boarding.
The emirates staff could not even give us a valid reason as to why our seats were allocated to other passengers. (After further discussion with other staff we were told that our tickets were sold to other passengers - not acceptible) the same happened to a couple who had first class tickets (What benefit is there even if you fly first class)
We were then told to accompany chris and peter to a emirates counter where they were going to speak to the manger in charge and arrange for our boarding passes for the next flight and also offer compensation for the above, as my daughter was very restless.
He took us to a emirates counter to get our 14h45 boarding pass, and then he told us he had spoken to the manager in charge, he asked us to queue in the line (Which to me was not the best way of handling a client after the above and expecting them to now stand in a que again but anyway we did so. When we asked the manager about the compensation, she acted like she knew nothing of what had happened, so we explained all the above and she told us there was nothing she could do (So much for customer service) we than asked her to call the emirates staff (Peter and chris) who brought us to her, she rudely told us that they are off duty and gone home (Pathetic). They were more interested in finishing their shift than helping us. I guess this was their way of getting rid of us.
4. To make matters worse we incurred additional costs because of your airline. Spending an extra 6hours at the dubai airport. We had to go a restaurant that had a couch so my daughter could sleep. We had airport transfers arranged from heathrow (London) to our destination (Coventry) , which we did not get because of your airline giving away our seats. We had to arrange for private transportation to our destination which we had to pay an extra cost.
5. On reaching our destination, we found that one of my bags were broken.

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8:24 am EDT
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Emirates bad services

السادة شركة طيران الإمارت السلام عليكم ورحمة الله وبركاته ..
امل ان يكون في صدوركم قليل من (السعة) لاستقبال عتبي و معاناتي و شكواي على شركتم الموقره وهي بالتفصيل كالتالي :
بدأت معاناتي مع شركتكم عندما قررت أنا وعائلتي وعددنا سبعة افراد 4 كبار و ثلاثة اطفال بقضاء اجازه الصيف خارج المملكه العربية السعودية وبالتحديد في مدينه كيب تاون بجنوب افريقيا حيث كانت الرغبة لدى عائلتي بالسفر على الخطوط القطريه إلا أني اصريت وقررت ( رغما عن انوفهم ) وللاسف الشديد اقولها بكل حسرة ليتني نزلت تحت رغبتهم رغم انه لم يسبق لي نهائيا استقلال طيران الإمارت إلا ان ماسمعته عن طيرانكم والدعاية لها كان اقوى بكثير من ان ارضخ لطلبهم رغم انهم كانو يقولون لي (ترا طيران قطر احسن من الامارات) إلا اني قررت واصريت بكل ما املك من قوة على استقلال طيران شركتكم لثقتي المطلقة والغير محدوده لما ذكرته سابقا من السمعة والدعاية.
اتجهت لمكتب طيران الإمارات بالرياض للحجز وقطع التذاكر وكذلك حجز السكن حيث انه لم يسبق لي نهائيا السفر لجنوب افريقيا, قابلت الموظف وطلبت منه الحجز وسألته عن قيمة التذاكر وكانت اول الصدمات بالنسبة لي ان سعر التذاكر عن طريق النت اقل من السعر الذي قاله لي الموظف بمبلغ يتجاوز 2500 ريال في مجموع التذاكر, فما كان مني إلا ان ذهبت الى مكتبي وقمت بالحجز عن طريق النت وعدت مرة اخرى للموظف في طيران الإمارات وقمت بالتسديد وقطع التذاكر كذلك قمت بتحديد أماكن الجلوس وكذلك قمت بتحديد وجبة معينه ترغب ابنتي ذات ال 7 سنوات بتناولها واكدت على الموظف بخصوص تلك الوجبه فأكد لي بأنها ستكون على الطائره وهي عتبارة عن ( بطاطس + كاتشاب ) علما اني حجزت اماكني مع هذه الوجبه بالذات في جميع المحطات وعلى جميع الرحلات (رياض - دبي - كيب تاون - دبي - رياض) واكد لي الموظف مرة اخرى ان هذه الوجبة والمقاعد في جميع الرحلات وجميع المحطات 100%.
اتجهت لموظف اخر لحجز السكن وكذلك سيارة لتأخذني من المطار الى الفندق وهنا كانت الصدمة الثانية حيث قال لي الموظف ان مدينة كيب تاون لا تحتاج لأكثر من 3 ايام سياحة والأفضل لي ان اتنقل بين مدن جنوب افريقيا فسألته :هل سبق لك ان سافرت لكيب تاون فأجاب : لا ! فاستغربت كيف حكم على واحده من أفضل دول العالم سياحيا وهو لم يراها !؟؟
فطلبت منه حجز الفندق وهنا جاءت الصدمة الثالثة حيث افادني جزاه الله خيرا بأنني (ملزم) ان استأجر (شقة + غرفة بسرير مزدوج) حيث ان عددنا 7 اشخاص فسألته عن الملبغ فقال لي 408 دولار للشقة والغرفة المزدوجه فقلت له انا سأكتفي بالشقة ولن اخذ الغرفة فقال : سعر الشقة لوحدها 404 دولار ! فقلت له : كيف ذلك ؟ هل يعقل ان تكون قيمة الغرفة المرادفه للشقة قيمة اجارها بـ 4 دولارات فقط ! قال : هذا اللي عندي, سألته مرارا وتكرارا متأكد من كلامك ؟ قال : نعم ! سألته عن السيارة من المطار للفندق فقال لي الفندق ليس لديه هذه الخدمه ( رغم ان الفندق 5 نجوم) لم اوافق على كلامه ورفضت حجز السكن . عدت من الغد لطيران الامارت للسؤال عن المدة التي سأمكثها في دبي لإستقلال الطائره الى كيب تاون فقال لي الموظف : عند نزولك في مطار دبي ستمكث تقريبا ساعة ونصف الساعة ثم تستقل الطائرة المغادره لكيب تاون, فقمت بسؤاله عن اماكننا في الطائرة ووجبة ابنتي فكانت الصدمة الرابعة ان قال لي : لا يوجد تحديد لك اي مقاعد معينة ولا يوجد طلب لأي وجبة فعرفت ان الموظف السابق لم يقم بواجبه فطلبت منه مرة اخرى تحديد الاماكن والوجبه, سألته مرة اخرى عن المدة التي سأمكثها عند عودتي من كيب تاون لدبي فقال 8 ساعات ثم تغادر للرياض وليس من حقك ضيافة ولا سكن لهذه المده .
جاء موعد رحلتي المغادرة من الرياض لدبي وقبل الدخول للطائرة اخذوا مني عربة طفلتي ذات السنة الواحد وقالوا لي ستستلمها عند مغادرة الطائرة عند وصولك لكيب تاون, ركبنا الطائره وكانت هنا الصدمة الخامسة فالأماكن التي قمت بتحديدها(مرتين) ليست هي الأماكن التي الزمنا بالقعود بها بالطائرة وبعدها مباشرة جائت الصدمة السادسة (الوجبه) التي طلبتها لابنتي لا وجود لها ! نزلنا لمطار دبي ثم اقلونا في باص لمدة ربع ساعة للوصول للصالة ! بعد النزول من الباص قمت بالسؤال مباشرة عن بوابة المغادره لكيب تاون فكانت الصدمة السابعة ان قالوا لي انه تم الإعلان الثاني للرحله ( دبي - كيب تاون ) وانه يجب ان اسرع للحاق بالرحله لبعد المسافة من المكان الذي نزلنا فيه ذلك الباص التعيس ! ولكم ان تتصوروا وتتخيلوا كيف كان منظرنا ونحن نركض للوصول للبوابة انا احمل ابنتي عمرها 7 سنوات وزوجتي تحمل ابنتي الثانيه وعمرها سنه واحدة واختي وابنتي الكبيرتان تمسكان بابني وعمره 11 سنه والجميع يركض ؟! ( الله اكبر عليكم ياطيران الإمارات)
وصلنا اخيرا للبوابة فكانت الصدمة الثامنة فالمقاعد التي قمت بتحديدها مع موظف طيران الإمارت (وللمرة الثانية ) ليست هي المقاعد التي الزمنا بالقعود بها وكذلك لا وجود لشيء اسمه وجبة ( بطاطس + كاتشاب).
جلسنا بالمقاعد ( الصغيره جدا) وكانت زوجتي واختي وابنتي لا يملون ولا يكلون من قذفي بعبارات كان اقلها (هذا طيران الإمارات اللي ورطتنا فيه, قلنا لك لا تصدق الدعاية وكلام الناس) فكان كلامهم ينزل علي كالصاعقة ...وصلنا كيب تاون بعد رحلة بالفعل كانت متعبة لسوء المقاعد فجاءتنا الصدمة التاسعه عربة ابنتي التي سلمتها لطيران الامارات وهي جديده استلمتها مكسورة ولا تنفع للاستخدام.
وصلت للفندق واسمه مارينا وهو عبارة عن شقق وغرف في عمائر متجاوره في منطقة اسمها الـ واتر فرونت فقمت بسؤالهم والاستفسار عن سعر الشقة وهنا جائت الصدمه العاشرة ان سعر الشقة اقل من 300 دولار في اليوم الواحد وانه لا يلزمني ان اخذ غرفة اضافية ( كما افاد موظف طيران الإمارات).
جلست في كيب تاون قرابة 17 يوما واتضح لي اني احتاج لأكثر من شهر لكي اشاهد واذهب للأماكن السياحية لهذا البلد وليس 3 او 4 ايام كما قال لي موظف طيران الإمارات.
عند اقتراب موعد رحلتي رحلة العودة من كيب تاون لدبي ذهبت لمكتب طيران الإمارات في كيب تاون وقمت للمرة الثالثة بطلب تحديد الاماكن التي ارغب بالجلوس فيها من كيب تاون لدبي و من دبي للرياض وفعلا قامت الموظفة بتحديد نفس الاماكن التي طلبتها واكدت لي ان هذه الاماكن من حقي الجلوس بها.
ذهبنا للمطار وعند ركوب الطائره كانت الصدمة الحادية عشر ونفس المشكلة السابقة فالاماكن التي تم تحديدها وتأكيدها في طيران الإمارات بـ كيب تاون تغيرت عند ركوبنا للطائرة ؟؟ فأصريت وللمرة الأولى ان ابقى في الاماكن التي حددتها ورفضت انا وعائلتي الرضوخ لطلب المضيف المخجل والمخزي بأن طلب مني ان يجلس احد الرجال بين ابنتي واختي إلا اني قمت برفع صوتي وطلبت قائد الطائرة فما كان منه إلا ان رضخ وابقانا في مقاعدنا.
وبعد اقلاع الطائرة بـ 10 دقائق قامت احدى مضيفاتكم الموقرات بإسقاط حقيبة ابنتي والتي كانت موجودة في الاماكن المخصصة لوضع الحقائب اليدوية وكانت نتيجة سقوط هذه الحقيبة ان انكسر بداخلها زجاجة طلاء الأظافر مما تسبب في اتلاف تلك الحقيبة والتي يتجاوز سعرها سعر تذاكرنا كلنا من الرياض الى كيب تاون ذهابا وايابا حيث ان ابنتي اشترت تلك الحقيبة من محلات لويس فيتون (وانتم تعرفون كم سعر هذه الماركه).
وصلنا لمطار دبي واستقلينا ذلك الباص التعيس لمدة ربع ساعة حتى وصلنا لصالات الدخول وكانت الصدمة الثانية عشر بانتظارنا حيث اننا سوف ننتظر لمدة 13 ساعة بدلا من 8 ساعات ( كما افاد موظف مكتب الإمارت بالرياض وايضا دون ضيافة وسكن).
اضطررت للدخول الى مدينة دبي واستأجرت شقة لحين موعد مغادرتي للرياض ( بعد 13 ساعة) عدنا لمطار دبي ( بعد 13 ساعة) وركبنا الطائرة لتأتينا الصدمة الثالثة عشر بأن مقاعدنا متفرقة لدرجة انني لم ارى ابني إلا عند النزول من الطائرة في مدينة الرياض حيث كانت مقاعدنا 2 بجانب بعض ثم بعدها بمقعدين 3 بجانب بعض ثم ابني في اخر الطائرة ( جالس لحاله) وعند توزيع الوجبات في تلك الطائرة التي اقلتنا للرياض كانت الصدمة الرابعة عشر 3 من افراد عائلتي وهم زوجتي وابنتي واختي لم يتم تقديم وجبة لهم ...(معقولة هذا يحدث في طيران الإمارات !؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟) كذالك لم يتم تلبية طلباتهم وهم ابنتي و اختي و زوجتي عندنا طلبوا الماء و القهوه وهذا شيء اغرب من الخيال ...هل هذا طيران الإمارات أم طيران الحبشة !؟.
أٌقول ماذكرته سابقا و كلي ندم و أسى و حزن و أسف بأنني ارغمت عائلتي بالدخول الى ( مغامرة طيران الإمارات).
لم اكتب ماذكرته لطلب شيء او لتعويض كما يفعل غيري فأنا ولله الحمد بخير و نعمة ولكن شيء في نفسي واحببت ان ابوح به لكم انتم (فقط) حيث لا اجروء ولا اتجرأ و لا استطيع ان اتكلم عند احد من اصدقائي او اقربائي بما حدث لي فيقولون لي كما قالت زوجتي وابنتي واختي : انت مصدق ان طيران الإمارات زين...

ولكم تحياتي اخوكم ضحية طيران الامارات- ماضي بن عبدالله الماضي...
[protected] هذا رقم جوالي اذا رغبتم ان اقص مغامرتي عليكم بلساني مرة اخرى بس لو سمحتم بدون ماتضحكون علي لاني صرت اتحسس من كثر ماضحكوا علي زوجتي وبنتي واختي

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8:07 am EDT
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Emirates items missing from checked lauggage

I travelled with my wife from nyc jfk airport to dhaka via dubai
Flight ek0202/ek0582 on august 23, 2011. We checked in two locked lauggages under tag ek632006 and ek632007. We had a quick checkout at dhaka airport and realised during boarding the
Car that locks were broken. Upon arrival at home we opened the
Lauggage and found all items as it is except two ipad 2 laptops and
One iphone 4 which bought at whitman shopping mall long island
Same day of departure were missing. Also a phone (Droid) missing from the package of the phone which was a gift. I believe this could not happen at dhaka airport as the lauggage came to the belt very fast. This is a complete humilation and seek resolve from emirates
Airlines.

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tahir anwar
, SA
Mar 01, 2012 12:57 pm EST

hi my name is tahir anwar wajid Ali yesterday i come from India to Saudi Arab via Dubai by ek 505 to Dubai, then Dubai to ek 803 jeddah my meal was sea food but when the meal come it was egg and mash potato and mushroom when i ask cabin crew about my meal he said this your meal we don't have any think Else, i told him to change my meal veg or non veg as i was never had egg, 1st he try to convince that this is sea food then he told me we don't have any think you eat this or wait after i check all meal he told me, about an hour i wait no one come to me beside they was very Roth to me no one say sorry to me as it was not my mistake very very bad staff than i ring the bell but no one come again there was one male european and two other girl all there was same behavior so Ruth so bad at last one Indian man come before we land try to ask me as he see i was very angry but i did not got even a glass of water in fight 505 this kind of serves i never expect from emirates air line herbal experience sorry air lines not good, i need the feel back from emirates air line my id is thairanwar@hotmail.com my no is [protected] Saudi Arab jeddah,

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2:27 pm EDT
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Emirates customer service

Due to our tour bus getting stuck in traffic, an hour trip back to our hotel took 2.5 hours. Due to this delay myself and my son were unable to make it to the airport on time and had to pay more money to take the flight back home to Australia the following day.

I was unable to make contact with any Emirates consultants anywhere, not through lack of trying where I even called London! If I had of been able to make contact with a consultant I would have been able to save myself a rushed trip to the airport, only to make the changes to the booking, and I would have been able to save myself some money.

Due to this lack of customer care, I will never book another trip with the airline again, nor will I recommend this airline to any persons that I know or meet and am voicing my anger to everyone I know.

Perhaps Emirates needs to employ more staff so that they are able to have a 24hr customer care service line, like all other airlines that I have travelled with. I have an 8 year old son with me who is in a foreign country and is very scared as I have had to drag him around trying to get help as there was none available.

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Mirwais
, SD
Oct 06, 2009 1:52 pm EDT

On the 9th Sept my friend and I were booked to travel from Khartoum to Dubai by Emirate fligth, because of some technical problem the flight was cancelled on the mentioned day. We had an on word booking which was effected by delay in Emirate flights. We informed the Emirate staff on ground that if we travel the next day we would have already missed our onward booking. Our onward booking was not with Emirates flights. The Emirates staff on ground they told us that it is responsibility of Emirates to rebook your onward tickets and you would not have any problem onward, because you could not catch your onward flight because of delay in Emirates flight, Emirate will rebook you on the other airlines eventhough it is not Emirates.

We leave Khartoum the next day on 10th Sept 09, arriving in Dubai and checking with customer service, they told has that the they has not rebooked us on the airlines that we were supose to travel onward from Dubai, they were saying this is not Emirate's responsiblity. We told them about confirmation from staff on ground in Khartoum but they were rejecting it.

Now we have register our complaint and would like the higher management of Emirates customer services to look into it.

J
J
Jitendra. Gupta
, IN
May 28, 2012 11:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Despite of making n number of compliants to emirates customer service : customer affairs@emirates.com no action is been taken by emirates ailines. The below is my complaint.

My self Jitendra Gupta is a frequent business class traveller and gold card member of Emirates airlines. My skywards gold card no. is EK [protected]. Recently I was booked on 21st April to fly from Entebe to Mumbai. I was scheduled to fly from Entebe to Dubai by EK 730 & Dubai to Mumbai by EK 504. From Mumbai I have to go to Surat to attend one important function on 22nd April morning for which I have done my travel and accomodation arrangements in advance.

I reached Entebe Airport 4 hrs before departure on 21st April. I got my boarding pass for the flight EK730 and connecting flight EK504. I moved to business lounge till the boarding announcement will be made. After 2 hours I have heard the announcemet for cancellation of flight EK 730 which was later confirmed by the ground staff.

Later on I was made to travel from Entebe to Nairobi, Nairobi to Dubai and Dubai to Mumbai. I have to rush from pillar to post at each airport for tickets and availability.

Due to this last minute cancellation my all travel plans changed and I reached home on 23rd Morning. I lost all my money in travel booking, accomodations & moreover a very important function . Later I have to make rearrangement of travel and accomodation. These all changes cost me fortunes. I have incurred a loss of 900-1000 GBP in these changes.

Being a loyal customer I have been travelling Emirates business class past 1+ year. But now I have suffered a severe loss due to the cancellation of the flight by Emirates.

I believe that Emirates will keep their cordial relations with their business class travellers and arrange asap for the compensation of the losses incurred by myself.

My booking reservation number is 64D6EE

I can be contacted at +91-[protected].

Pls. arrange for my compensation as soon as possible to allow me keep flying Emirates.
Regards
Jitendra Gupta
Address: B-501, Maniratan Park Society
Gujarat Gas compnay road, Adajan
Surat-395009, Gujarat
Mobile no. : +91-[protected]
email- guptaj2000in@yahoo.co.in

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1:22 pm EDT
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Emirates failing to provide bassinet for baby on long haul flight

A bassinet was requested for baby on flight EK419 from Sydney to Dubai via Thailand. Flight departed on 24/8/11 at 645pm. However this was not provided and passenger in question was then forced to carry the baby on her lap and in a carrier for the entire flight which is to say the least difficult
with a wriggling 5 month old boy .
Emirates call centre proved to be unable or unwilling to respond to complaint

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11:07 pm EDT
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Emirates pathetic in-flight service

Dear sir,

I travelled from dubai to cairo recently. While coming back on flight ek 924 on 04 aug. 2011, accompanied my son, ali shah, who is gold ff member of the emirates, we experienced most unusual in flight service at the time of iftar. We both were fasting and did not get anything to breakk our fast for over30 minutes after the iftar was announced. I personally requested two separate air hostesses to get us water. They never came back. After waiting for quite some time, I got up and went to the rear service cabin and pouredmyself a glass of water and brought a drink for my son. The service of drinks never reached our row 26 (Seats b & c). With complete disregard to those passengers who were fasting the dinner service was started after about 40 minutes from the fron rows for all passengers that reached our row nearly an hour after the iftar time. Also, the qubantity and quality of food was not the usual emirates standard. But most of all the service was most ill-organised and mismanaged. I have never experienced such choatic service during all my previous travels by the emirates. Although the flight was delyed for about 10 minutes for depature, still there was sufficient time for the flight crew to indntify the fasting passengers and serve them before the iftar time.

I thought it necessary to bring this to your notice, so that a repeat performance like this may be avoided in the future.

Yours truly,

Amir ali shah,
`

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5:15 pm EDT

Emirates we canceled our booking and they charged $400 penalty

A useless airline. Told us we couldn’t book our seats until 48 hours before departure and then when we tried there were no seats left except a few in the middle, even though we had booked almost three months earlier. For our return trip, 5 months from now they claimed that all their aisle seats are for wheel chair passengers: All of them!

We canceled our booking and they charged $400 penalty. Worth it for not having to fly Emirates. Buyer Beware.

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Halter
, US
Apr 07, 2011 4:30 pm EDT

During my travel from Doha-Dubai-Chennai on 29 Jan. 2009 by Emirates, my luggage didn’t arrive at Chennai in time. After 2 days I got it in damaged condition.

When I complaint I received my claim & all documents by Emirates, But till date there is no process or any reply from Emirates, Doha office.

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