The complaint has been investigated and
resolved to the customer's satisfactionResolved Emirates Airlines — refund or change of date of airline ticket
resolved to the customer's satisfaction
To whom it may concern,
My name is joe tabone and a year ago my wife had to return to her native philippines regarding some paperwork on a house thereat she purchased a few years before. Before leaving she consulted a lawyer in the philippines regarding this matter and he informed her that this problem would be resolved in about a year. Therefore I purchased her and my infant daughter both a 1 year ticket so while the issue regarding the residence be resolved she could also enjoy her parents as well besides seeing our baby daughter also. Recently she informed me that the house matter will take a few more weeks and she will have to miss her flight due to this matter. Therefore on receiving this information I proceeded to my emirates office where the tickets were purchased to se if the flight could be extended at an extra cost. When told that I could not extend after a year I asked for a refund since the flight will no be used and since my wife has to stay a bit longer. This appeal was also denied even though emirates has an area in their website where you can request for a refund of your electronic ticket (my wifes and daughters return tickets are electronic tickets and the booking was done online at the travel agency). I paid for ticket expenses in cash and recently I was informed by the agency that my daughter who just turned two years of age was no longer considered a child by emirates but now a infant and I was requested to pay a extra fare due to her age.
My wife has always used emirates in her travels to the philippines and always had words of praise for their service but this matter now has left us with doubts now. My wife enonima tabone electronic ticket no. [protected] and my daughters beyonce anne tabone [protected] are not going to be used so why is it so difficult to extend or give a voucher so with an extra payment the flight can be used so they can return home. My wi and daughter were due home with flight ek 335 e 15 feb 09 7 mnldxb hk1 00:20 05:20 then board flight ek 107 e 15feb 09 7 dxbmla hk1 08:15 13:20. I surely hope some sort of compensation could be worked out. Please feel free to contact me on [protected]@hotmail.com I also want to thank you for taking time and consideration in reading this appeal and hpoe for a positive reply from your end so until I hear from you thank you and take care.
Mr. Joseph tabone
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