I have travelled from kuala lumpur to istanbul via dubai on the 12 of november 2007 via flight ek352. I have a bag that is meant to be check at luugage but was asked to be checked in instead. When I arrive in istanbul, I realized that my car (Mercedez) key along with my other set of keys has been stolen! Emirates should do something to solve this issue!
My family, including my wife, two daughters aged 7 and 2 1/2 year and a son aged 11 months, traveled from toronto, ca to dubai, uae via emirates on october 31, 2007. As soon as my family reached dubai, first my daughter aged 2 1/2 year fell sick and starting vomiting and had diarrhea. Later she developed fever. On the second day, my son fell sick with same symptoms... Now my eldest daughter as well as my wife is showing the same symptoms...
My wife also mentioned that the service on emirates flight was terrible as well and the seats on the flight were too cramped. My wife actually delayed he departure from toronto after hearing the news that emirates is starting its non-stop flight from toronto to dubai but it has been utter disappointment.
Is there anyone else who felt sick on flight ek242 from toronto to dubai on october 31, 2007.
This complaint is against the head of the recruitment team of emirates airlines who often advertise on their website about different positions open, this particular incident happened with me I was called for an interview to dubai after passing the interview session I could still not make what was the reason for me not being selected, all said and done they tell us to do a ppt ppst & during this process they study the trade secrets of other corporates around the world in form the candidates they call for the interview, this is very dirty & cunning way to study the practices other organizations follow this has happened to lot of candidates who fly to dubai to give an interview from india. The fact is they have already selected the concerned people for the post within their circle this advertisement on the website is just an eyewash, the concerned person in the emirates airlines should take notice of this serious malpractices before a serious action is initiated by the concerned authority against this airline the person to question here is one Mr BRUCE T. who is always on the interviewing panel I wonder whether he is qualified to interview people or just there to study the practices of other organizations through these candidates.
I am most disappointed and disgruntled traveler, who has very recently traveled from New York to Delhi via Mumbai. I am giving hereunder, the details of my missing bag, which is truly horrifying.
Please believe, all the details are absolutely factual and honest, and I am writing all this with a trust that you will do something to get back the faith in your airlines.
I checked-in 2 baggages at Richmond in Delta airlines on 19-October as per the below itinerary.
19-October (Delta airlines – DL 6346): From Richmond, VA, USA to New York, JFK
19-October (Emirates airlines – EK 202): From New York JFK to Dubai
20-October (Emirates airlines – EK 512): From Dubai to New Delhi, India
I missed my flight from JFK to Dubai due to a delay in arrival of Delta flight from Richmond. Emirates re-routed me as per the below itinerary.
20-October (Air India – AI 140): From New York JFK to Mumbai, India
22-October (Jet Airways – 9W 331): From Mumbai to New Delhi
At JFK airport, I got transferred the already checked-in two baggages to Air India flight (AI 140) while checking-in. On arriving at Mumbai, I received only one bag with tag number AI102248. Surprisingly the other bag with tag number AI102249 was missing, though both were booked at the same time.
I lodged the complaint at Mumbai International airport at Air India airlines with following details:
File reference: BOMAI71376/21OCT07/1750GMT
Ticket Number: ETKT-176 [protected]
I was assured that the same would be delivered to my residence at Patiala in next 2- 3 days through courier. I landed at New Delhi on 21-October; vide Jet Airlines flight 9W-331.
Since 21-October onwards, I had been frantically chasing with Air India Office at New Delhi on telephone nos: [protected] / [protected] and talking to Harminder about the status of my bag. Nevertheless the bag was traced, and was lying at Air India, New Delhi and earnestly requested Air India personnel for sending the same through courier, but with no result. After helpless chase, I authorized a person, and sent the fax for delivering the same to him on 27-October. With all the agony for delivering the bag, this bag was ultimately was delivered to the person.
At this stage I would like to tell all my clothes and other usable items were in this bag, and consequently I had to buy many garments for the intervening period.
On 28-October I arranged a taxi for collecting the same, which I collected from the person to whom I had authorized. On reaching my place Patiala and opening the bag, I was totally taken aback and hurt, when I found half of my bag empty. I personally cut yellow strips of seal of “Emirates”, from the bag. Three cut Emirates seal bear the number – 0967694, 0957871 and 0957880. The cut plastic seal strips are lying with me. The bag was bearing tag number EK 706707. I also found that the TSA lock had been opened at the airlines, as indicated by the red mark.
I once again emphasize all these details are totally true, if you want to believe your customer.
Total expenses for stolen items + amount I spent to get the bag back amounted to Rs.33,000/-
The cost of these items is approximate and taken on the lower side. Most of the items were used.
I was coming to my home to spend Diwali festival with my family, and had bought these small gifts for my sister and my parents, for which I am emotionally deprived. You will realize all these items carried immense value to me, and some at your end or at the customs end has taken away.
It was totally unbelievable, that your people can go to such a low level, for stealing such petty things. You would agree that this is a theft. My faith in your airlines is totally shattered, I am not going to travel in future in your airlines, which I am going to propagate to all my friends, relatives and colleagues. I feel ashamed to tell that all this happened in your airlines.
You can imagine the mental torture I underwent all these days and more so when I found that these items have been stolen at your end. With all the details given above I hope you will be able retrace the whole situation
With all the above details given I would like to get the complete compensation.
My husband and I have often flown with Emirates. We endured the small seats and we take enough warm clothes because of the low temperatures in the cabin.
However, on flight EK419 from Sydney to Dubai, 6.10.07, the temperature in the cabin (economy) was unbearable. Inspite of 5 layers of clothing plus the blankets I was stiff from freezing and many other people complained too - young and old. As a result, I arrived sick at my destination.
We don't want to fly Emirates again, unless there is evidence of proper cabin temperature.
When I was departing frankfurt to go to melbourne we left frankfurt to go to dubai then from dubai we went to melbourne which takes 13 hours!!! Now my complaint is why dont you do frankfurt dubai then dubai singapore no from frankfurt you dont do frankfurt dubai dubai singapore you do frankfurt dubai dubai melbourne I want you to change this I am a young boy now I hope you listen to this complaint do something about it!!! From a angry young boy
I traveled from Thailand to Dubai on July 26th, on a holiday of a lifetime! As in I mean, I spent well, as a...
On monday 3rd of september 2007 I flew on ek 30 from london heathrow to dubai. I checked in online on the...
My wife traveled from Delhi-Dubai-Birmingham on 5th August 2007 with two children aged 8 years and 3 years. At the time of collecting baggage at Birmingham International Airport found Stroller/Pram and Swiss knife are missing. She inquired at the lost baggage counter and lodged a former complaint regarding missing stroller and swiss knife. She was told by the Baggage Claims Emirates person that things will be send to our home address in Birmingham with in 5 days...
We waited for 4-5 days and found no news from them... After that we tried to contact at Birmingham I.Airport - Emirates baggage claim counter but everytime their phone was engaged. Ultimately we got somebody and told him/her about problem.They said soon they are going to send things. After few days we got a call from some body in the night by 10.30pm by saying that he is going to deliver stroller at our place by 11.30-12.00 pm in the night. I told him that he can leave stroller at the Concierge of our building because it will be too late and next day i had to go to work in the morning by 6 am.
Then in the morning we found it was wrong stroller and no swiss knife... Then we tried to call at Birmingham I Airport office and then at London Emirates - Baggage claim office and told them about wrong stroller delivered. They said they are going to find our stroller and going to send some body to pick wrong stroller from our place. So after few days somebody from Airport picked that stroller from our place and did not deliver our stroller... But since then there is no news of our stroller and swiss knife...
We are disgusted by Emirates Airlines attitude and thinking not to fly with Emirates in future but we want our things...
My name-- Rajiv Singh Nama
My wife's name ---Bhawana Singh Nama
Flight no EK039 , Baggage no -- EK 071840
My add and phone no-- 51 Shenstone Road, Edgbaston, Birmingham B16 OPT, Great Britain
On 4 August 2007, we were booked on flight EK 0725 at 10:00am from Dubai to Dar es Salaam.
We arrived at the airport in good time, around 2 hours before departure. Inside the check-in area, we tried to use the electronic check-in terminals, but the machine aborted the electronic check-in process without producing a boarding pass or giving any further information. After asking Emirates staff we were told to queue at the check-in counters.
Progress in the queue was very slow, not least since Emirates check-in staff were continuously calling other passengers (for flights to Karachi, Manila, etc., many with big families and large amounts of luggage) to come forward and push in in front of us. When we asked various Emirates staff about the flight to Dar es Salaam, we were told to stay in the queue.
Eventually, around 9:25am, we inquired – yet again – about flight EK 0725 to Dar es Salaam. By then Emirates staff Emirates staff told us that our flight had been closed, and there was no chance of us getting on it, despite the fact that (i) we were booked on that flight, (ii) had fully paid tickets, and (iii) had been there on time.
Emirates staff did not offer a single word of apology. Instead, adding insult to injury, one employee first accused us of having arrived late – which we denied, but he insisted – seeking to shift any responsibility away from him and Emirates Airline, and on to us. This claim is manifestly untrue, as there is a record of us having arrived on time.
When requesting to speak to the superior of the Emirates staff , we were told that the two of them were each other bosses – which cannot be true and was patently an intentional misinformation to prevent us from appealing to a superior level.
Emirates staff then alleged, with voice raised, that he had called out the Dar es Salaam flight. The fact is that neither us, nor – independently from us, in a different part of the queue – four other travelers from the United States (who also found themselves grounded) had heard or noted anything. There is no Public Address system in the check-in area of Dubai International Airport. The fact that we did not hear it was supposedly due to our own stupidly.
In one word, Emirates staff addressed our complaints about denied boarding by first aggressively refusing any responsibility, and then accusing us of lying and stupidity, and finally telling us to go away.
They then looked into the IT system, to see whether we could be booked onto the flight to Dar es Salaam on the next day (5 August 2007). On that occasion, they noticed that we were indeed checked-in through the electronic system, which had, however, aborted the check-in procedures. The record showed unambiguously that we had tried to check in at 8:39am, a long time before the closure of the flight.
We were then informed that we were put on stand-by for the flight on the next day (5 August), leaving us, in effect, stranded at Dubai Airport. We were note offered any accommodation and told to leave and come back next morning at 8:00am.
Eventually, we managed to get hold of the acting manager and superior who, after establishing that there was indeed a record of us having been there on time, recognized that ours was a case of denied boarding and he arranged for hotel and food vouchers to be given to us, and reassured us that we would get onto the Dar es Salaam flight on 5 August 2007.
To get to this point, i.e. a proper handling of a case of denied boarding in line with the most basic standards of reputable international airlines, had required three hours of hard arguments, untiring patience and continuous politeness on our part in the face of false accusations and unprofessional and abusive behavior on the part by Emirates staff.
On the next morning, 5 August 2007, when we arrived at Dubai airport at 8:00am, we were told by Emirates staff that the flight to Dar es Salaam was fully booked AGAIN and that instead we would be flown to Nairobi and then on to Dar es Salaam – which was, however, of no use, as we would have missed our (by that time already rescheduled) onward flight from Dar es Salaam.
Eventually, we were booked onto the Emirates flight to Nairobi, and then on an onward flight to our final destination. This rebooking necessitated a 7-hour stopover at Nairobi airport, and further stressful re-bookings with Emirates/Kenya Airways staff, rescheduling with our travel agent in Europe, as well as further queuing and seemingly endless waiting at Nairobi airport. Incidentally, assurance given by Emirates staff in Dubai that we had reservations for the onward flight from Nairobi turned out to be untrue.
Our experience with Emirates Airline, especially with the ground staff at Dubai International Airport, made a complete mockery of the words of Emirates Group Chairman and Chief Executive, Ahmed bin Saeed Al-Maktoum: “We never forget that only by maintaining our service standards can we hope to retain [the] business [of our loyal customers].” (Annual Report 2006/07). The severe shortcomings of Emirates service during this incident caused us not only significant physical and emotional stress, they also cut short our holiday by 1 day, forced us to rearrange programmed activities and compelled us to involuntarily spend time in Dubai and later on at Nairobi airport.
I am awaiting a response from Emirates (UAE) and Emirates (Germany).
Frankfurt am Main, GERMANY
I departed LHR Wednesday night for Dubai where my luggage was supposed to be copy tagged for the onward trip to Jeddah but one bag did not arrive. Jeddah can give me no info, Dubai said they did not load the bag and so it is important to at lease locate it. The bag contains some highly important medication which I need in the near future and can not longer carry as hand luggage due to security measures. The file number is EKJED 24219 the bag is grey, with a purple tie on the handle and a green egg shape logo on the side. It is a pull along bag. The bag is tagged with my wife's name, Arundell Jayne. I look forward to hearing from you as soon as possible as I do need the medication (it keeps me alive). Many thanks Neil Hugo
My husband and I are still waiting to find out where our missing bag is as it is now 12 days. I can't believe that they have simply 'lost' it.
Emirates customer services
95 cromwell road
Flight ek407, melbourne to dubai, 17th june 2007
Skvwards membership number [protected]
I refer to my recent flight with you as detailed above and hereby would like to make a formal complaint. Both I and my 5 year old son ordered a diabetic meal and a short time after take off we received a chicken dish for our first meal. My son fell asleep not long afterwards and a few hours later I began to feel sick which followed by stomach cramps and a severe headache. I had several visits to the toilet where I was physically sick. My son woke up and asked to go to the toilet and while we were waiting my son had to be sick in my hands and then in the toilet wc. My son fell asleep again and I continued to be violently sick for the remainder of the journey.
I advised cabin crew that I suspected there was something wrong with our chicken meal as we had not ate anything else other than cereal for breakfast that morning. She advised that all other passengers were ok but I advised her that we had diabetic meals. The stewardess then asked if I would like any paracetamol which I refused at that time. Shortly before landing my son woke up and breakfast was being served. I refused breakfast but my son said he would like something. On opening his breakfast he only wanted to eat the "fresh" fruit. I noticed something was not quite right with it and asked the passenger sitting in the seat beside us (16f) if he thought it was mould on the fruit to which he agreed and I immediately made my way to the cabin crew area. I saw a different member of the crew at this point who looked at the fruit and said that she would need to report it. I told her of the whole ordeal from melbourne and she took details in writing. Back at my seat I asked another member of crew for some paracetamol as my headache had not gone away. When the captain announced fasten seatbelts for landing, my son once again was violently sick in his seat. Obviously there was nothing I could do to clean it up at that point but as soon as we were taxiing I ran to be cabin crew for assistance who gave me two trays of wipes and towels. I cleaned my son up as best I could and we waited until all passengers were off the plane. The senior member of cabin crew advised that he had arranged for ground staff to escort us to the doctor and then on to our next flight. He had also advised that he would inform our next flight (Ek025) of our ordeal and that they would take special care of us both.
Ground staff did collect us at the plane and we walked to two different areas with no doctors and then eventually on to the medical centre. At the medical centre the doctor advised that it was his opinion that we both had food poisoning and gave us an injection. He also insisted on doing an ecg due to my past medical history but mainly because my blood pressure was high. This all took some time and we did not get out of the medical centre until 07.48 and our next flight was due to depart at 07.50. The doctor advised that the flight would be held for us, pointed in the direction of gate 33 and left us at the bottom of the lift at gate 15. There was no ground staff or car to escort us to the plane and I was particularly worried about the time and distance to get to the next gate. This obviously did not help my already high blood pressure! On arriving on the plane none of the cabin crew was aware of our previous flight ordeal. Although this flight was better than the first, I would like to make you aware that diabetics need preparation time before meals in order to take blood sugar levels and injections. Prior notice is required in order to eat a "hot" meal and frequently this is not the case when flying as staff are not educated enough on diabetes. I am sure you will agree that the main issues here are:-
1. Food poisoning:
As if it was not bad enough to be poisoned the first time, my son received mouldy food a second time!
I am of the opinion that the cabin crew basically told me what I wanted to hear to get us off their plane and out of their hands.
There was no communication between the first set of cabin crew and next - not one member of the second cabin crew were aware of our situation at all.
I am extremely disappointed with emirates regarding this whole situation and look forward to hearing from you before my return flight ong july 2007.
Yours faithfully — *
And the reply letter
Dear mr mcaloon,
Thank you for your letter regarding your recent experience with emirates. I was sorry to learn you were unwell during the flight from melbourne to dubai, and whilst you feel you and your son had food poisoning, we have not received any adverse comments concerning the food served on board our flight that day from other passengers eating chicken and/or diabetic meals. Our medical section has advised that your condition may have been affected by other meals consumed before your flight or by other factors. Our in-flight meals are prepared in a batch production method and our caterers apply very stringent hygiene control checks in their meal preparation processes. Food poisoning, therefore, from such a meal production method would generally affect a large number of people who had consumed the same food on a flight. As indicated earlier, except for yourself, no other passengers have complained about feeling unwell after having consumed our in-flight meal on board this flight.
I have been in contact with our office in dubai, and the report they were able to obtain from the medical
Centre reflects that you were diagnosed with gastroenteritis, and therefore it would appear you and your son had a stomach bug.
Our cabin crew have made a report from this flight, showing that you did not bring you and your son's
Illness to their attention during the flight, until your son regrettably found some mould on a piece of fruit
Provided for his breakfast, and I would like to offer my sincere apologies if this caused him any distress.
I would like to assure you that this is an isolated incident and not indicative of the usual standard of service provided by emirates, and I was pleased that you son accepted the alternative which was offered.
The international airline of the united arab emirates
Gloucester park, 95 cromwell road, london sw7 4dl management tel: [protected], fax: [protected] finance & admin tel: [protected], fax: [protected]
Reservations tel: [protected], fax: [protected] ticket office tel: [protected], fax: [protected] sales tel: [protected], fax: [protected]
Personnel tel: [protected], fax: [protected] customer affairs tel: [protected], fax: [protected] web site: http://www.Emirates.com / emirates
However, I am sorry you felt abandoned after your flight from melbourne, but our staff are unable to wait at thc medical centre with passengers, but I can assure you that if there had been any problems, and you were unable to travel on your next flight, the staff at the medical centre would have notified emirates, so alternative arrangements could be made.
I am truly sorry you have found cause for complaint mr mcaloon, and I do hope that your return flights were enjoyable, that this unfortunate experience will not deter you from traveling with emirates in the future.
Customcr a ffai rs
Sub: - complaint of jewelry theft in checked in baggage.
I was traveling by emirates flight no ek & ndash; 502 dubai & ndash; mumbai on 16 august. I have checked in the big 32 kg baggage initially. But before boarding the plane the emirates officer fixed a tag on my hand carry luggage and took it away from me. The tag no given to me for this bag was ek 265731 with barcode.
On arrivalat mumbai airport I got my baggage with the lock in place. After coming home when I opened the lock and the bag it was found that the following items were missing from it :-
• four gold bangles : - weight 27 grams with the receipt.
• one set of earrings : - small baby earrings.
• one titan edge watch.
This matter is serious as I have a doubt on the baggage handling staff at dubai airport, they have the access to see x-ray of the baggage and they picked up all the valuables from my bag.
I am a student and took a flight from malta-dubai-shanghai on 13 of june. I arrived in the afternoon on 14 of june. However, I got my check-in luggage in the morning on 16 june, which was 2 days later. Moreover, the lock of my luggage was broken. One 75-year commemorative zippo lighter and one springfield sunglasses were both gone. The staff of emirates broke my lock and stole my stuffs. Everyone can images what actually happened when my luggage stayed in dubai one night. There were lots of personal stuffs of a girl in the luggage and it was just like exhibited to some awful strangers.
When I called to the office of emirates in shanghai, what I want, was to find back my stuffs, not acclaiming for the money, but they just paltered to say that it was not easy to find. Today is 2 of july, they have not solved yet and never voluntary to contact me. The staff's potential meaning is that I am cheating and tricking their money. Their ill-manner makes me so angry.
I am a consumer, I am a casualty, I lost the things which originally belonged to me and cosed me at least $ 200. What emirates said, is to compensate $ 50. I waste my time, my energy, my money, but only can get back 1/4.
Where is the justice?
On the date of 26/04/07 on Emirates flight... traveling from Dubai to Birmingham. I regret to inform you...