Complaints & Reviews

stolen keys

I have travelled from kuala lumpur to istanbul via dubai on the 12 of november 2007 via flight ek352. I have a bag that is meant to be check at luugage but was asked to be checked in instead. When I arrive in istanbul, I realized that my car (Mercedez) key along with my other set of keys has been stolen! Emirates should do something to solve this issue!

  • Ge
    George Yu Nov 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Better avoid this airline. I have heard a lot of bad stories about it. Emirates Airline is the worst airline in the mid east. It does not care what the passengers need. Yes, it has a lot of money to throw away but it will never be an major airline with such bad reputation.

    0 Votes
  • Ab
    Abdullah Chaalan Dec 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Many peopel told me very bad stories about emirates airline
    and I didn't belive that, but now I am sure 100% . I am in the honey moon without any clothes or any things, just because the emirates airline missing my baggage and every time you call thirs office they say to you "so sorry sir you have to waite" now I am in 4th days in my honey moon and the baggage still missing. Also last month I came back from HongKong to Damascus but my 2 baggages missing for 35 hours.

    So my opinion is no one trus with this airline!

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  • Ma
    Mark Devilliers Jan 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I lost by baggage while travelling fron London Heathrow to Dubai. In my bag i had my wifes jewelery which had diamond and gold rings which were worth about $150,ooo and i lost $62000 cash! I am awfully angry and disgusted by an airline which is meant to be the best inthe world but is now probably worst and should close down!!! And when you call their office its always on hold!

    0 Votes
  • Mu
    Muhammad Bilal Khalid Jan 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I travelled from Istanbul to Karachi on 17th Jan 08 and foound my bag missing... Besides clothing, it carried my keys, and a no of very important official documents and my computer external hared disk..

    Today after a lapse of 2 weeeks its still missing with no information...

    I fully agree that this is the worst airline of the world with no realization of peoples' problems and the difficulty passangers have to face...

    0 Votes
  • Zi
    Ziad Feb 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Just faced the same experience on a flight from Dubai to Houston and now more then a week and still emirates cannot find my bag. I called many time and all they have is an answering machine wherre you keep your name and number hoping and praying that someone will call back but of course no one cares.
    I am flying with them for the last 9 years and holding a gold membership but for them it doesn't matter.
    A friend of mine faced the same experience with British airways coming from Dubai to New york, and they paid him 1000 $ to buy cloth until they will find his bag.
    Emirates earned their reputation because of their new airplanes, but the service is very very very bad.

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  • Da
    David Aug 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Mark Devilliers

    Clearly you are speaking absolute sh*t, or you are a complete ###... you decide. Was that the value in Zimbabwe dollars or what? If this really happenned as you claim, then my only comment would be "serves you right for being so DUMB"...

    Stop making bogus accusations on this site. The readers are not as dumb as you are...

    0 Votes

bad food on emirates airlines!

My family, including my wife, two daughters aged 7 and 2 1/2 year and a son aged 11 months, traveled from toronto, ca to dubai, uae via emirates on october 31, 2007. As soon as my family reached dubai, first my daughter aged 2 1/2 year fell sick and starting vomiting and had diarrhea. Later she developed fever. On the second day, my son fell sick with same symptoms... Now my eldest daughter as well as my wife is showing the same symptoms...

My wife also mentioned that the service on emirates flight was terrible as well and the seats on the flight were too cramped. My wife actually delayed he departure from toronto after hearing the news that emirates is starting its non-stop flight from toronto to dubai but it has been utter disappointment.

Is there anyone else who felt sick on flight ek242 from toronto to dubai on october 31, 2007.

Thanks...

  • Wf
    W. Fernando Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been travelling with Emirates for quite a numbe of years and as a result of that I am holding a Gold Skywards card EK106925000.

    I was late to the check in desk yesterday (1/12/2008) by 5 minutes and they refused to let me in. i explained to them that I left at 12:10pm from Sharjah to catch the 14:45 plane to London Gatwick. I was stranded in the traffic and eventually got to the Air port at 14:05. I had to pay £75 to take the next flight to Heathrow where my baggage didn't arrive and my belongings including my company pass and the laptop and all the essential items are not available for me. I cannot go to work and I am losing money. So far no calls from the Airline office about my baggage.

    I am obviously very disaapointed and demanding compensation.

    The standards of the Emirates Airlines is diminishing and as a frequesnt traveller I am looking for other options

    0 Votes
  • Po
    positivepeople Jan 30, 2009

    As a frequent traveller you should know better than most that you must report to checkin more than 40 minutes before departure. Checkin for all international flights is open 3hours before departure and traffic situation is not uncommon and you should have planned accordingly.

    Frequent flyer points dont give you the permission to turn up late and is not an excuse. When you joined the programme it doesnt say upggrade, use of lounges oh and checkin in when you want.

    0 Votes

interview fraud

This complaint is against the head of the recruitment team of emirates airlines who often advertise on their website about different positions open, this particular incident happened with me I was called for an interview to dubai after passing the interview session I could still not make what was the reason for me not being selected, all said and done they tell us to do a ppt ppst & during this process they study the trade secrets of other corporates around the world in form the candidates they call for the interview, this is very dirty & cunning way to study the practices other organizations follow this has happened to lot of candidates who fly to dubai to give an interview from india. The fact is they have already selected the concerned people for the post within their circle this advertisement on the website is just an eyewash, the concerned person in the emirates airlines should take notice of this serious malpractices before a serious action is initiated by the concerned authority against this airline the person to question here is one Mr BRUCE T. who is always on the interviewing panel I wonder whether he is qualified to interview people or just there to study the practices of other organizations through these candidates.

  • Mu
    Muhammad Rehan ch. Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i was applied for emirats for the post of Accounts ans admn manager, plz verifiy it, is this your e-mail ?



    As per the result of the screening, we are to announce to you that you have been successfully been accepted as one of the chosen international expatriates at Emirates Airline LTD of UK.

    The hard copies of the contract documents has been dispatched to our nominated immigration attorney Adams-law Chambers Immigration Office in London, because they are in charge of all the issuance of Work & Residence Permit to our chosen expatriates.
    Kindly contact Adams-law Chambers Immigration Office according to their below contact information and contact person, you should have to indicate the below reference number (EXPATRIATE CODE 139), as to enable them to give you an immediate attention.

    Barrister Mr.Ruhel Alom /Partner
    Adams-law Chambers Immigration
    Adams House 129 Mile End Road,
    London E1 4BG
    Email: [email protected]

    Note: 1. Your contract is valid for 24 months, a final confirmation and endorsement of your contract shall be made upon the confirmation of the Prototype copy of your work permit and residence permit.

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  • Pa
    parmod kumar malik Sep 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I AM APPOINTED FOR THE POST OF AIRPORT SERVICE MANAGER AT EMIRATES AIRLINES PLC (UK), REFER EXPATRIATE CODE 139, ON 27 AUGUST 08 AND 13 SEPTEMBER 08 RESPECTIVELY. MY DATE OF JOINING IS 30TH SEPTEMBER.

    PLS VERIFY IS THIS YOUR APPOINTMENT LETTER .




    AGREEMENT FOR CONTRACT FOR SERVICES/OFFER LETTER
    FOR CARRYING OUT EXPATRIATE TECHNICAL SUPPORT SERVICES PROVISION IN THE EMIRATES AIRLINE PLC (UK)
    THIS AGREEMENT is made this 13th September, 2008
    BETWEEN
    EMIRATES AIRLINE PLC
    (The "Employer")
    AND
    The” Employee
    (PARMOD KUMAR MALIK ")
    1. For good consideration, the Company employs the Employee on the following terms and conditions.

    2. TERM OF EMPLOYMENT: Subject to the provisions for termination set forth below this agreement will begin on 13th September, 2008, unless sooner terminated.

    3. SALARY: The Company shall pay Employee a salary of £11, 500 {ELEVEN THOUSAND FIVE HUNDRED POUNDS} every month after tax deduction, for the services of the Employee, payable at regular payroll periods.

    3.1 Employer for each intercontinental trip shall pay £5000.00{FIVE THOUSAND POUNDS} flat rate travel/entertainment allowance to employee. Travel shall be by business class/first class. However for the



    Purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

    3.2 Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

    3.2 Adequate private office space in a conducive and comfortable work environment shall be provided for employee.

    3.3 Employee will obtain United Kingdom Valid papers documents through the service of attorney Adams-law Chambers Counsellors Agency on their expenses to show their readiness, preparedness, and willingness and later be reimbursed before embarking to United Kingdom.

    4. DUTIES AND POSITION: The Company hires the Employee in the capacity of:

    CABIN CREW / GROUND STAFF will be the Employee's duties may be reasonably modified at the Company's discretion from time to time.

    4.1 JOB LOCATION: UNITED KINGDOM

    4.2 RESUME WORK DAY: 30th SEPTEMBER OF THE YEAR 2008

    4.3 CONTRACT DURATION: TWO YEARS


    5. JOB PROCEEDING/REQUIREMENT:

    New employed and recruited for EMIRATES AIRLINE PLC
    (UK) (And not presently possessing a clearance paper) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the attorney Adams-law Chambers and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of employee’s expense report and receipts.

    You shall be required to furnish us with your clearance papers on or before the 30th of September, 2008, as a proof of readiness to join the EMIRATES AIRLINE PLC (UK) project team in the due time as stipulated above for your job resumption with the EMIRATES AIRLINE PLC UK in United Kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATES AIRLINE PLC UK in United Kingdom.

    However, for expatriate services employees who do not presently posses their clearance papers they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their United Kingdom clearance papers.

    Below are the contact details of the immigration attorney
    Name: Adams-law Chambers Immigration
    Contact Person: Barrister Mr.Ruhel Alom /Partner
    Contact Email: [email protected]
    Designation: VISA, WORKS/RESIDENT DEPARTMENT

    6. EMPLOYEE TO DEVOTE FULL TIME TO COMPANY: The Employee will devote full time, attention, and energies to the business of the Company, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. Employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

    7. CONFIDENTIALITY OF PROPRIETARY INFORMATION: Employee agrees, during or after the term of this employment, not to reveal confidential information, or trade secrets to any person, firm, corporation, or entity. Should Employee reveal or threaten to reveal this information, the Company shall be entitled to an injunction restraining the Employee from disclosing same, or from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the Company may pursue any other remedies it has against the Employee for a breach or threatened breach of this condition, including the recovery of damages from the Employee.

    8. REIMBURSEMENT OF EXPENSES: The Employee will incur reasonable expenses to get his/her clearance. The Company shall reimburse Employee for all business expenses after the Employee presents an itemized account of expenditures, pursuant to Company policy.

    9. VACATION: The Employee shall be entitled to a yearly vacation of three month at full pay.

    10. DISABILITY: In the event that the Employee cannot perform the duties because of illness or incapacity for a period of more than one month, the compensation during said illness or incapacity will be paid to the employee. The Employee's full compensation will be reinstated upon return to work. However, if the Employee is absent from work for any reason for a continuous period of over two months with any goods reason of been absent, the Company may terminate the Employee's contract employment, and the Company's obligations under this agreement will cease on that date.

    11. EMPLOYMENT CLASSIFICATION: You shall be a contract Employee and shall be entitled to benefits as specifically outlined herein

    12. BENEFITS: You will also receive standard employee benefits package (including health insurance for you and your family), and will be subject to EMIRATES AIRLINE PLC
    Vacation policy as such package and policy are in effect from time to time.

    12.1 OTHER BENEFITS:
     Quality single or family housing in company community.
     Personal effects shipment and excess baggage allowances.
     Access to some of the finest social and recreational facilities in United Kingdom.
     Free medical care in United Kingdom for you and your family for contract duration.
     Excellent educational assistance benefits with family status contracts.
     Complete meals also for you and your family as deemed Appropriate.
     Life insurance Policy.
     Maximum and efficient security both in work place and housing Community.

    12.2 COMPUTER RESOURCES: Laptop Computer, 1.6 GHz Processor, 496 MB RAM, 24XCD-RW, 30GB Hard Drive, Floppy Drive, Integrated Network Adapter, Internal 56K Modem, Spare Battery and Necessary Software. Full time Internet access is also made available.

    12.3 PHONES: The employer will provide each employee with one (1) landline and one (1) mobile telephone. This shall have a reasonable credit limit application per month.

    12.4 LOCAL TRANSPORTATION: Standby new company car will parked in your apartment for movement.

    12.5 OFFICE SPACE: Adequate private office space in a conducive and comfortable work environment shall be provided for each employee.

    13. TERMINATION OF AGREEMENT: Employee may terminate employment upon 30 days' written notice to the Company. Employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall all his/her severance allowance.

    14. DEATH BENEFIT: Should Employee die during the term of employment, the Company shall pay to Employee's estate any compensation due through the end of the month in which death occurred.


    15. SETTLEMENT BY ARBITRATION: Any claim or controversy that arises out of or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the UK Arbitration Association. Judgment upon the award rendered may be entered in any court with jurisdiction.

    16. LIMITED EFFECT OF WAIVER BY COMPANY: Should Company waive breach of any provision of this agreement by the Employee, that waiver will not operate or be construed as a waiver of further breach by the Employee.

    17. SEVERABILITY: If, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. If this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the Company (or any predecessor thereof) and the Employee shall be deemed reinstated as if this agreement had not been executed.

    18. ASSUMPTION OF AGREEMENT BY COMPANY'S SUCCESSORS AND ASSIGNEES: The Company's rights and obligations under this agreement will inure to the benefit and be binding upon the Company's successors and assignees.

    19. CONFIRMED EMPLOYEE: Confirmed employees are those employee’s that have obtained from the WORK/RESIDENT PERMIT PAPERS AND VISA.

    20. ORAL MODIFICATIONS NOT BINDING. This instrument is the entire agreement of the Company and the Employee. Oral changes have no effect. It may be altered only by a written agreement signed by the


    Party against whom enforcement of any waiver, change, modification, extension, or discharge is sought.

    Signed by the Employee:

    ……………………………
    Date…/……/…
    (PARMOD KUMAR MALIK ")

    Signed for and on behalf of




    MR.PAUL WOOD
    MANAGING DIRECT
    EMIRATES AIRLINE PLC
    Date: 27/08/2008


    In the presence of:





    MR. ROGER THOMAS
    EXECUTIVE DIRECTOR
    GME RECRUITMENT AGENCY

    0 Votes
  • Pa
    parmod kumar malik Sep 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    do reply

    0 Votes
  • Su
    sunil kumar Nov 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    dear sir,
    1. I have also got an offer of appointment letter from Emirate airline group UK, for the post of Maintenance Engineer (Avionics) through AMMY Recruitment Inc, UK .

    2. It is requested to verify the offer of appointment letter and advise.

    3. The offer of appointment letter is here with copied below.

    thanking you,

    with regards

    sunil kimar




    Emirates Airline Group AMMY Recruitment Inc.
    Terminal 2 Departures Hall Hilton close, Off Allen Avenue

    Manchester Airport United Kingdom

    Post code M90 4QX, UK. Phone: ++447031936080
    Phone: +447031936086 Mail; [email protected]

    Email; [email protected]

    www.emirateairline-groups.com


    Job Ref: E.A.G/GFP/UK114-08 Date; 14/11/2008


    ATTENTION: SUNIL KUMAR,


    1.0 EXECUTIVE SUMMARY:


    Emirates Airline seeks to employ your services as an expatriate MAINTENANCE ENGINEER (AVIONICS) For the provision of administrative services as stipulated in the following acts in this document. This document embodies the approved Terms for the purpose of this contract.


    2.0 POSITION: YOU WILL SERVE AS MAINTENANCE ENGINEER (AVIONICS) THE REQUIREMENTS OF EMIRATES AIRLINE IN UNITED KINGDOM.


    RESUMPTION DATE

    You would be expected to resume on site on the 20Th of DECEMMBER 2008.
    Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary Residence/Work permits papers (With the UK Travel Agent United Kingdom) on it’s earliest acquisition, you will receive all your due entitlements/ emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.

    3.0 CONSULTING PERSONNEL:

    You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.

    4.0 ENTITLEMENTS:

    All salary and expense figures shall be in Pounds (GBP), Sterling or Euros equivalent depending on employee home country and salary preference, (except where employee prefers currency on his/her local/home currency).

    4.1 SALARY:

    Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the Twenty Four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service.

    Monthly salary is £18, 500 GBP (Eighteen Thousand Five hundred Pounds).

    5.0 EXPENSES:

    Expenses incurred by the employee related to job before commencement of duties will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of employee’s expense report and receipts.

    5.1 ACCOMODATION:

    First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates Emirates Airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.

    5.2 TRAVEL:

    £3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class.

    However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

    5.3 MEALS:

    This will be taken care of by us (employer) Emirates Airline Group.

    5.4 MOVING EXPENSES:

    You shall be required to furnish us with your valid residence, work permits and visa on or before the 25Th of NOVEMBER 2008as a proof of readiness to join the EMIRATE AIRLINE COMPANY project team in the due time as stipulated above for your job resumption with the EMIRATE AIRLINE COMPANY in London and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATE AIRLINE COMPANY in London.

    The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) Working days from submission of report/and receipts as proof of payments.

    5.5 MEDICAL EXPENSES:

    Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

    5.6 OTHER ALLOWANCES AND/OR BENEFITS:

    This shall be provided for as deemed appropriate, and will be paid by employer.

    . Quality single or family housing in company community.

    . Personal effects shipment and excess baggage allowances.

    . Free medical care in uk for you and your family for contract duration.


    5.7 VACATION:

    Employees' shall be authorized paid four times vacation during the term of the contract, to be used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer will pay for travel expenses (i.e. flight tickets) and flat Rate travel allowance of £3, 600.00.

    6.0 MOBILIZATIONS:

    The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of Salary after assumption of duty in UK shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in United Kingdom. This is in line with the United Kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay 10% of salary as withholding tax to the relevant authority in United Kingdom

    7.0 JOB PROCESSING/ PROCEEDINGS:

    All employees successfully screened and recruited for Emirates Airline shall be required to furnish us with a valid UK residence and work permits papers on or before the 25th of NOVEMBER 2008 as a proof of readiness to join the Emirate Airline team in the due time as stipulated above for your job resumption with the Emirate Airline in UK and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in United Kingdom.

    However, for expatriate services employees who do not presently posses their valid UK residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Global Traveling Agency here in United Kingdom.

    UK TRAVEL AGENT

    56 YORKSHIRE AVENUE-LANCASHIRE

    GB0098 MANCHESTER - UK
    EMAIL: [email protected]

    PHONE: ++447031936108

    CONTACT PERSON: MR. TONY SMITH
    HEAD OF VISA/PERMITS OPERATIONS.

    8.0 CONTRACT:

    This is with effect from 20Th of DECEMEMBER 2008when the contractor/consultant assumes duty in uk.

    0 Votes
  • Ri
    Rimy Feb 03, 2009

    Hi, I was a Cabin crew joined last year in April 08, i enjoyed my training and started to enjoy the job. In September i felt very uneasy, i was full of anxiety and no doubt wanted to come back to the UK to my family and see my doctor at home. I saw my doctor and he signed me off for 2 months, advising me that i was unable to fly for the next to months and had to rest at home. once rested i should be okay to fly back to Dubai. I was harassed by managers to come back to Dubai and threatening me to say they would terminate my contract. This made me more sick than i already was. I was so worried about my contract being terminated that i attempted to fly, booked my flight and was on my way to the airport one morning. As i reached the airport, i broke down completely, i was not fit enough to fly. My parents brought me back home to rest. few weeks later i then received a letter of termination. i was devastated and gutted, i was hoping to go back to Dubai!! All my belongings were there and also i wanted to return back to work! soon after i realized i did not receive my final pay, emirates had deducted 8000 dirhams from my salary, but this is not the end, now they sent out a very threatening letter saying i owe the company another 5200 dirhams for absence without leave, when i had clearly i attached a medical certificate stamped and signed by my doctor stating i was unfit to fly! they have threatened me saying if i don't pay in the next week they will take other action and i will not be able to fly through the GCC. I'm not aware that Emirates are able to take this action when i had a reason of absence. Please help me, also all my belongings are in Dubai, i have no other means of getting it back to me in the UK, what do i do? i cannot believe how harsh this company has been towards me. i have emailed my manager too, but had no support, she is saying i have to pay the money.

    0 Votes
  • Ab
    ABDUL KHALIQUE Jan 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    To:

    Director of Emirates,
    Airline DUBAI,
    UNITED ARAB EMIRATES.


    Subject: A CRIMINAL PERSON NAMELY MANZOOR BANBHAN WANTED UNDER LAW BY THE PAK. POLICE .

    Dear Sir,

    This is to legally inform you in your own good interest as under:

    1. That a person namely Mr. MANZOOR BANBHAN employee in the capacity of Projects Engineer of your company some time back and still in your service.

    2. Mr. MANZOOR BANBHAN is a criminal person his criminal activity is that “on 28-12-2008 his son was married with a girl named Sumairas after marriage they took Sumaira to Dubai after that there behavior was change they start tortured her because of torture her child was died and she was sick and they send her to Pakistan and took her whole the valuable dowery articles and precious cloths and gold ornaments. Mr. SHAHARYAR son of MANZOOR BANBHAN is also living illegally with his father in Emirates flat which is given to MANZOOR BANBHAN.

    3. That the said certificate is self explanatory which shows that you are well aware of the whereabouts of Mr. MANZOOR BANBHAN along with all his activities other than your business concern duly right under your shelter.

    4. That your sheltered person namely Mr. MANZOOR BANBHAN is a Notorious Criminal one, so there have been the cases of civil as well as criminal nature that are duly under proceeding against him before the competent court of law in Pakistan.

    5. That other than these above mentioned cases, a new Criminal case has now registered against his two sons brother and Mr. MANZOOR BANBHAN under section 338-A, 506-B/109 and 337/-A(1)/34 of the Pakistan Penal Code, 1860, vide F.I.R. No. 758/09 at the Shahra-e-Faisal Police Station, Karachi, Zone East, Karachi, Pakistan.

    6. That Mr. MANZOOR BANBHAN is an absconded in the criminal case under reference and his two sons Mr. SHAHARYAR, Mr. SHAHZOR brother Mr. MUNEER & MANZOOR BANBHAN is most wanted to the Pak Police for which the RED WARRANTS under norms of law are likely to be issued for his arrest through the Interpol, at any time, which note please.


    NOW your good self is requested in the light of facts and reasons mentioned herein above and immediately required that:

    (a) You may please, disassociate yourself from a very Criminal person namely Mr. MANZOOR BANBHAN and restrain yourself from him to backup his criminal activities and also lift the undue shelter given by you to the said culprit, without further delay.

    (b) Keep me informed for the current whereabouts of Mr. MANZOOR BANBHAN in, Dubai, United Arab Emirates as the best known to you that shall make help the authorities to arrest him through the Interpol with the strength of RED WARRANTS likely to be issued against him in the above mentioned case or otherwise.

    (c) Your Cooperation is solicited in this behalf failing which it shall be presumed that you are still fully backing the said culprit and the said act at your part shall amount you clearly a party to this criminal case/matter and criminal activities of the said culprit and held you responsible in person for answer in the Court of law and the legal action taken under norms of law at par, which note please.


    Looking for the prompt and positive reply in this behalf from your good self, very soon, Please.

    With regards;
    Yours Truly,

    Karachi. (ABDUL KHALIQUE BARIJO)
    Dated: 10-01-2010 Cell Phone # +923212369261

    Mailing Address: [email protected]

    0 Votes

theft in checked-in baggage

I am most disappointed and disgruntled traveler, who has very recently traveled from New York to Delhi via Mumbai. I am giving hereunder, the details of my missing bag, which is truly horrifying.

Please believe, all the details are absolutely factual and honest, and I am writing all this with a trust that you will do something to get back the faith in your airlines.

I checked-in 2 baggages at Richmond in Delta airlines on 19-October as per the below itinerary.
19-October (Delta airlines – DL 6346): From Richmond, VA, USA to New York, JFK
19-October (Emirates airlines – EK 202): From New York JFK to Dubai
20-October (Emirates airlines – EK 512): From Dubai to New Delhi, India

I missed my flight from JFK to Dubai due to a delay in arrival of Delta flight from Richmond. Emirates re-routed me as per the below itinerary.
20-October (Air India – AI 140): From New York JFK to Mumbai, India
22-October (Jet Airways – 9W 331): From Mumbai to New Delhi

At JFK airport, I got transferred the already checked-in two baggages to Air India flight (AI 140) while checking-in. On arriving at Mumbai, I received only one bag with tag number AI102248. Surprisingly the other bag with tag number AI102249 was missing, though both were booked at the same time.

I lodged the complaint at Mumbai International airport at Air India airlines with following details:
File reference: BOMAI71376/21OCT07/1750GMT
Ticket Number: ETKT-176 [protected]

I was assured that the same would be delivered to my residence at Patiala in next 2- 3 days through courier. I landed at New Delhi on 21-October; vide Jet Airlines flight 9W-331.

Since 21-October onwards, I had been frantically chasing with Air India Office at New Delhi on telephone nos: [protected] / [protected] and talking to Harminder about the status of my bag. Nevertheless the bag was traced, and was lying at Air India, New Delhi and earnestly requested Air India personnel for sending the same through courier, but with no result. After helpless chase, I authorized a person, and sent the fax for delivering the same to him on 27-October. With all the agony for delivering the bag, this bag was ultimately was delivered to the person.

At this stage I would like to tell all my clothes and other usable items were in this bag, and consequently I had to buy many garments for the intervening period.

On 28-October I arranged a taxi for collecting the same, which I collected from the person to whom I had authorized. On reaching my place Patiala and opening the bag, I was totally taken aback and hurt, when I found half of my bag empty. I personally cut yellow strips of seal of “Emirates”, from the bag. Three cut Emirates seal bear the number – 0967694, 0957871 and 0957880. The cut plastic seal strips are lying with me. The bag was bearing tag number EK 706707. I also found that the TSA lock had been opened at the airlines, as indicated by the red mark.

I once again emphasize all these details are totally true, if you want to believe your customer.

Total expenses for stolen items + amount I spent to get the bag back amounted to Rs.33,000/-

The cost of these items is approximate and taken on the lower side. Most of the items were used.

I was coming to my home to spend Diwali festival with my family, and had bought these small gifts for my sister and my parents, for which I am emotionally deprived. You will realize all these items carried immense value to me, and some at your end or at the customs end has taken away.

It was totally unbelievable, that your people can go to such a low level, for stealing such petty things. You would agree that this is a theft. My faith in your airlines is totally shattered, I am not going to travel in future in your airlines, which I am going to propagate to all my friends, relatives and colleagues. I feel ashamed to tell that all this happened in your airlines.

You can imagine the mental torture I underwent all these days and more so when I found that these items have been stolen at your end. With all the details given above I hope you will be able retrace the whole situation

With all the above details given I would like to get the complete compensation.

  • Di
    Diana Liyanage Nov 15, 2014

    Hi
    I have had a similar experience, my whole luggage was lost from emirates at Mumbai airport and I strongly suspect the guys at the check in desk took the bag - I never saw him put a label on the bag or moving it down the conveyor belt. Emirates are apparently 'trying to trace the bag' but have not taken anything I have said seriously. There is not even any human response to it. You are lucky you at least finally got your bag back, mine contained all the christmas presents I had bought for my family, as well as many other personal items.

    I can't believe that this could happen at a large international airport. Really not happy.

    Diana Liyanage

    0 Votes

icy cabin!

My husband and I have often flown with Emirates. We endured the small seats and we take enough warm clothes because of the low temperatures in the cabin.
However, on flight EK419 from Sydney to Dubai, 6.10.07, the temperature in the cabin (economy) was unbearable. Inspite of 5 layers of clothing plus the blankets I was stiff from freezing and many other people complained too - young and old. As a result, I arrived sick at my destination.

We don't want to fly Emirates again, unless there is evidence of proper cabin temperature.

  • Co
    CoolCabin Jul 27, 2011

    Cabin temperature msut be cool as warm cabins are very uncomfortable and can cause panic attacks. I suggest you either don't fly Emirates again or you pack some warmer clothes. And by the way, please avoid BA too as a lot of us use it because the cabin is cool.

    0 Votes

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flight stopovers to dubai

When I was departing frankfurt to go to melbourne we left frankfurt to go to dubai then from dubai we went to melbourne which takes 13 hours!!! Now my complaint is why dont you do frankfurt dubai then dubai singapore no from frankfurt you dont do frankfurt dubai dubai singapore you do frankfurt dubai dubai melbourne I want you to change this I am a young boy now I hope you listen to this complaint do something about it!!! From a angry young boy

lost luggage!

I traveled from Thailand to Dubai on July 26th, on a holiday of a lifetime! As in I mean, I spent well, as a...

poor customer service

On monday 3rd of september 2007 I flew on ek 30 from london heathrow to dubai. I checked in online on the...

missing stroller and swiss knife!

My wife traveled from Delhi-Dubai-Birmingham on 5th August 2007 with two children aged 8 years and 3 years. At the time of collecting baggage at Birmingham International Airport found Stroller/Pram and Swiss knife are missing. She inquired at the lost baggage counter and lodged a former complaint regarding missing stroller and swiss knife. She was told by the Baggage Claims Emirates person that things will be send to our home address in Birmingham with in 5 days...

We waited for 4-5 days and found no news from them... After that we tried to contact at Birmingham I.Airport - Emirates baggage claim counter but everytime their phone was engaged. Ultimately we got somebody and told him/her about problem.They said soon they are going to send things. After few days we got a call from some body in the night by 10.30pm by saying that he is going to deliver stroller at our place by 11.30-12.00 pm in the night. I told him that he can leave stroller at the Concierge of our building because it will be too late and next day i had to go to work in the morning by 6 am.

Then in the morning we found it was wrong stroller and no swiss knife... Then we tried to call at Birmingham I Airport office and then at London Emirates - Baggage claim office and told them about wrong stroller delivered. They said they are going to find our stroller and going to send some body to pick wrong stroller from our place. So after few days somebody from Airport picked that stroller from our place and did not deliver our stroller... But since then there is no news of our stroller and swiss knife...

We are disgusted by Emirates Airlines attitude and thinking not to fly with Emirates in future but we want our things...

My name-- Rajiv Singh Nama
My wife's name ---Bhawana Singh Nama
Flight no EK039 , Baggage no -- EK 071840
My add and phone no-- 51 Shenstone Road, Edgbaston, Birmingham B16 OPT, Great Britain
[protected], [protected]

  • To
    Tony Leonard Oct 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also had a terrible experience with Emirates Airlines regarding changing name on my wife's name on the ticket, which was booked in her married name, but unfortunately we realized shortly after the booking her old passport still had her maiden name, we had all the necessary official documentation to prove shed had changed her name but this was apparently not acceptable, and I was informed that I would be charged the sum of £200.00 for a simple name change. How can this charge be justified. As I had paid the full amount there was nothing I could do, I had to either accept the charge or lose the cost of three international flights.

    The Emirates staff where totally in flexible and rude, with no customer service. I was virtually held to ransom. I am a frequent flier and I have never being treated so badly by an airline and my travel agent Travel mood.

    I would advise anyone to avoid both of these companies at all cost.
    You can not even complain to Emirates as there is no web site available for a complaints procedure.

    Regards
    Tony Leonard

    0 Votes
  • De
    DEVUNURI SATYANARAYANA Dec 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I travelled 19th December Baku to Dubai by Azer air lines and my connecting flight is Emirates EK 504 on 20 th Dec form Dubai to Mumbai. I have not received my baggage and I lodged complaint on same day. The file reference number is BOMEK16627/20 Dec07/0352GMT. Kindly let us know the status.

    0 Votes

denied boarding and behaviour of ground staff

On 4 August 2007, we were booked on flight EK 0725 at 10:00am from Dubai to Dar es Salaam.

We arrived at the airport in good time, around 2 hours before departure. Inside the check-in area, we tried to use the electronic check-in terminals, but the machine aborted the electronic check-in process without producing a boarding pass or giving any further information. After asking Emirates staff we were told to queue at the check-in counters.

Progress in the queue was very slow, not least since Emirates check-in staff were continuously calling other passengers (for flights to Karachi, Manila, etc., many with big families and large amounts of luggage) to come forward and push in in front of us. When we asked various Emirates staff about the flight to Dar es Salaam, we were told to stay in the queue.

Eventually, around 9:25am, we inquired – yet again – about flight EK 0725 to Dar es Salaam. By then Emirates staff Emirates staff told us that our flight had been closed, and there was no chance of us getting on it, despite the fact that (i) we were booked on that flight, (ii) had fully paid tickets, and (iii) had been there on time.

Emirates staff did not offer a single word of apology. Instead, adding insult to injury, one employee first accused us of having arrived late – which we denied, but he insisted – seeking to shift any responsibility away from him and Emirates Airline, and on to us. This claim is manifestly untrue, as there is a record of us having arrived on time.

When requesting to speak to the superior of the Emirates staff , we were told that the two of them were each other bosses – which cannot be true and was patently an intentional misinformation to prevent us from appealing to a superior level.

Emirates staff then alleged, with voice raised, that he had called out the Dar es Salaam flight. The fact is that neither us, nor – independently from us, in a different part of the queue – four other travelers from the United States (who also found themselves grounded) had heard or noted anything. There is no Public Address system in the check-in area of Dubai International Airport. The fact that we did not hear it was supposedly due to our own stupidly.

In one word, Emirates staff addressed our complaints about denied boarding by first aggressively refusing any responsibility, and then accusing us of lying and stupidity, and finally telling us to go away.

They then looked into the IT system, to see whether we could be booked onto the flight to Dar es Salaam on the next day (5 August 2007). On that occasion, they noticed that we were indeed checked-in through the electronic system, which had, however, aborted the check-in procedures. The record showed unambiguously that we had tried to check in at 8:39am, a long time before the closure of the flight.

We were then informed that we were put on stand-by for the flight on the next day (5 August), leaving us, in effect, stranded at Dubai Airport. We were note offered any accommodation and told to leave and come back next morning at 8:00am.

Eventually, we managed to get hold of the acting manager and superior who, after establishing that there was indeed a record of us having been there on time, recognized that ours was a case of denied boarding and he arranged for hotel and food vouchers to be given to us, and reassured us that we would get onto the Dar es Salaam flight on 5 August 2007.

To get to this point, i.e. a proper handling of a case of denied boarding in line with the most basic standards of reputable international airlines, had required three hours of hard arguments, untiring patience and continuous politeness on our part in the face of false accusations and unprofessional and abusive behavior on the part by Emirates staff.

On the next morning, 5 August 2007, when we arrived at Dubai airport at 8:00am, we were told by Emirates staff that the flight to Dar es Salaam was fully booked AGAIN and that instead we would be flown to Nairobi and then on to Dar es Salaam – which was, however, of no use, as we would have missed our (by that time already rescheduled) onward flight from Dar es Salaam.

Eventually, we were booked onto the Emirates flight to Nairobi, and then on an onward flight to our final destination. This rebooking necessitated a 7-hour stopover at Nairobi airport, and further stressful re-bookings with Emirates/Kenya Airways staff, rescheduling with our travel agent in Europe, as well as further queuing and seemingly endless waiting at Nairobi airport. Incidentally, assurance given by Emirates staff in Dubai that we had reservations for the onward flight from Nairobi turned out to be untrue.

Our experience with Emirates Airline, especially with the ground staff at Dubai International Airport, made a complete mockery of the words of Emirates Group Chairman and Chief Executive, Ahmed bin Saeed Al-Maktoum: “We never forget that only by maintaining our service standards can we hope to retain [the] business [of our loyal customers].” (Annual Report 2006/07). The severe shortcomings of Emirates service during this incident caused us not only significant physical and emotional stress, they also cut short our holiday by 1 day, forced us to rearrange programmed activities and compelled us to involuntarily spend time in Dubai and later on at Nairobi airport.

I am awaiting a response from Emirates (UAE) and Emirates (Germany).

Gabriel Glöckler
Frankfurt am Main, GERMANY

  • Sh
    Shaun Parry Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I left a very important book on a flight either from Chennai to Dubai or Dubai to Nairobi on Christmas day. It was a years worth of entries which comprise the bulk of the rough draft of a book I am writing. I spent hours running around the airport trying to get help and got the run around until 4 hours later I had to catch my flight. It is a black and white composition book with my name on the front with 100 pages of hand written material inside. I hope they read this, check their lost and found records and contact me about it. I don't know where else to turn.

    0 Votes

no refund for lost baggage

I departed LHR Wednesday night for Dubai where my luggage was supposed to be copy tagged for the onward trip to Jeddah but one bag did not arrive. Jeddah can give me no info, Dubai said they did not load the bag and so it is important to at lease locate it. The bag contains some highly important medication which I need in the near future and can not longer carry as hand luggage due to security measures. The file number is EKJED 24219 the bag is grey, with a purple tie on the handle and a green egg shape logo on the side. It is a pull along bag. The bag is tagged with my wife's name, Arundell Jayne. I look forward to hearing from you as soon as possible as I do need the medication (it keeps me alive). Many thanks Neil Hugo
My husband and I are still waiting to find out where our missing bag is as it is now 12 days. I can't believe that they have simply 'lost' it.

  • Mu
    Muthu Uday Kumar Raju Sep 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I travelled by Emirates from Khartoum on 12 Sep 2007 by EK 734 and reached Chennai (Madras) on 13 Sep 2007 by EK544 .My two checked in baggages had not arrived at Chennai on 13 Sep 2007 .I was told that the airlines would send it to Bangalore .Today is 15 Sep 2007 and I am yet to recieve my baggage .I travelled in J class (business) through out the journey .
    My baggage tags are EK 679744 and EK679743

    Please let me know as to how can I claim compensation as the Emirates people at Chennia and Bangalore are refusing to pay any compensation .

    0 Votes
  • To
    Tommaso vanzi Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    It has now been a week and 1 day since i left Auckland NZ to go to Rome. I checked in two bags and only one is in my possession now. these ### after a week of searching still haven't found my bag with all my clothes and stuff in it. and during this week these so called ### made my and my dad go all around the place (airports, courier, my nannas place) to look for these bags and having no confirmation that they were there. my poor old dad argues with a different ### every morning, lunch and night. We have been informed by the customer service phone, to call all these different numbers and there I sent ever any answer, (or there on holiday, or in a meting or getting a coffee), I personally thing hat they are too scared to tell me my bag is lost.

    Now me and my dad are on a mission to hammer over the phone Mr Calvarese the head of department Emirates in Rome, Miss Paglia, Miss Laura, ecc. I had 1410 euro worth of clothier in my bag and these cheeped ### will only give my 100 euro and 47 cents to replace my stuff. I really hope for the sake of humanity that this comment will put some scenes in these chicken brains.

    Have a wonderful x-mas and happy new year.

    Tommaso Vanzi.

    0 Votes

poisoned food

Emirates customer services
Gloucester park
95 cromwell road
London
Sw7 4dl
Dear sirs
Flight ek407, melbourne to dubai, 17th june 2007
Skvwards membership number [protected]

I refer to my recent flight with you as detailed above and hereby would like to make a formal complaint. Both I and my 5 year old son ordered a diabetic meal and a short time after take off we received a chicken dish for our first meal. My son fell asleep not long afterwards and a few hours later I began to feel sick which followed by stomach cramps and a severe headache. I had several visits to the toilet where I was physically sick. My son woke up and asked to go to the toilet and while we were waiting my son had to be sick in my hands and then in the toilet wc. My son fell asleep again and I continued to be violently sick for the remainder of the journey.

I advised cabin crew that I suspected there was something wrong with our chicken meal as we had not ate anything else other than cereal for breakfast that morning. She advised that all other passengers were ok but I advised her that we had diabetic meals. The stewardess then asked if I would like any paracetamol which I refused at that time. Shortly before landing my son woke up and breakfast was being served. I refused breakfast but my son said he would like something. On opening his breakfast he only wanted to eat the "fresh" fruit. I noticed something was not quite right with it and asked the passenger sitting in the seat beside us (16f) if he thought it was mould on the fruit to which he agreed and I immediately made my way to the cabin crew area. I saw a different member of the crew at this point who looked at the fruit and said that she would need to report it. I told her of the whole ordeal from melbourne and she took details in writing. Back at my seat I asked another member of crew for some paracetamol as my headache had not gone away. When the captain announced fasten seatbelts for landing, my son once again was violently sick in his seat. Obviously there was nothing I could do to clean it up at that point but as soon as we were taxiing I ran to be cabin crew for assistance who gave me two trays of wipes and towels. I cleaned my son up as best I could and we waited until all passengers were off the plane. The senior member of cabin crew advised that he had arranged for ground staff to escort us to the doctor and then on to our next flight. He had also advised that he would inform our next flight (Ek025) of our ordeal and that they would take special care of us both.

Ground staff did collect us at the plane and we walked to two different areas with no doctors and then eventually on to the medical centre. At the medical centre the doctor advised that it was his opinion that we both had food poisoning and gave us an injection. He also insisted on doing an ecg due to my past medical history but mainly because my blood pressure was high. This all took some time and we did not get out of the medical centre until 07.48 and our next flight was due to depart at 07.50. The doctor advised that the flight would be held for us, pointed in the direction of gate 33 and left us at the bottom of the lift at gate 15. There was no ground staff or car to escort us to the plane and I was particularly worried about the time and distance to get to the next gate. This obviously did not help my already high blood pressure! On arriving on the plane none of the cabin crew was aware of our previous flight ordeal. Although this flight was better than the first, I would like to make you aware that diabetics need preparation time before meals in order to take blood sugar levels and injections. Prior notice is required in order to eat a "hot" meal and frequently this is not the case when flying as staff are not educated enough on diabetes. I am sure you will agree that the main issues here are:-

1. Food poisoning:

As if it was not bad enough to be poisoned the first time, my son received mouldy food a second time!

2. Abandoned:

I am of the opinion that the cabin crew basically told me what I wanted to hear to get us off their plane and out of their hands.

3. Communication

There was no communication between the first set of cabin crew and next - not one member of the second cabin crew were aware of our situation at all.

I am extremely disappointed with emirates regarding this whole situation and look forward to hearing from you before my return flight ong july 2007.

Yours faithfully — *
Samuel mcaloon

And the reply letter

Dear mr mcaloon,

Thank you for your letter regarding your recent experience with emirates. I was sorry to learn you were unwell during the flight from melbourne to dubai, and whilst you feel you and your son had food poisoning, we have not received any adverse comments concerning the food served on board our flight that day from other passengers eating chicken and/or diabetic meals. Our medical section has advised that your condition may have been affected by other meals consumed before your flight or by other factors. Our in-flight meals are prepared in a batch production method and our caterers apply very stringent hygiene control checks in their meal preparation processes. Food poisoning, therefore, from such a meal production method would generally affect a large number of people who had consumed the same food on a flight. As indicated earlier, except for yourself, no other passengers have complained about feeling unwell after having consumed our in-flight meal on board this flight.

I have been in contact with our office in dubai, and the report they were able to obtain from the medical
Centre reflects that you were diagnosed with gastroenteritis, and therefore it would appear you and your son had a stomach bug.

Our cabin crew have made a report from this flight, showing that you did not bring you and your son's
Illness to their attention during the flight, until your son regrettably found some mould on a piece of fruit
Provided for his breakfast, and I would like to offer my sincere apologies if this caused him any distress.

I would like to assure you that this is an isolated incident and not indicative of the usual standard of service provided by emirates, and I was pleased that you son accepted the alternative which was offered.
The international airline of the united arab emirates
Gloucester park, 95 cromwell road, london sw7 4dl management tel: [protected], fax: [protected] finance & admin tel: [protected], fax: [protected]
Reservations tel: [protected], fax: [protected] ticket office tel: [protected], fax: [protected] sales tel: [protected], fax: [protected]
Personnel tel: [protected], fax: [protected] customer affairs tel: [protected], fax: [protected] web site: http://www.Emirates.com / emirates

However, I am sorry you felt abandoned after your flight from melbourne, but our staff are unable to wait at thc medical centre with passengers, but I can assure you that if there had been any problems, and you were unable to travel on your next flight, the staff at the medical centre would have notified emirates, so alternative arrangements could be made.

I am truly sorry you have found cause for complaint mr mcaloon, and I do hope that your return flights were enjoyable, that this unfortunate experience will not deter you from traveling with emirates in the future.

Yours sincerely
Mandy edminson
Customcr a ffai rs
The international

  • Ab
    ABDUL KHALIQUE Jan 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    To:

    Director of Emirates,
    Airline DUBAI,
    UNITED ARAB EMIRATES.


    Subject: A CRIMINAL PERSON NAMELY MANZOOR BANBHAN WANTED UNDER LAW BY THE PAK. POLICE .

    Dear Sir,

    This is to legally inform you in your own good interest as under:

    1. That a person namely Mr. MANZOOR BANBHAN employee in the capacity of Projects Engineer of your company some time back and still in your service.

    2. Mr. MANZOOR BANBHAN is a criminal person his criminal activity is that “on 28-12-2008 his son was married with a girl named Sumairas after marriage they took Sumaira to Dubai after that there behavior was change they start tortured her because of torture her child was died and she was sick and they send her to Pakistan and took her whole the valuable dowery articles and precious cloths and gold ornaments. Mr. SHAHARYAR son of MANZOOR BANBHAN is also living illegally with his father in Emirates flat which is given to MANZOOR BANBHAN.

    3. That the said certificate is self explanatory which shows that you are well aware of the whereabouts of Mr. MANZOOR BANBHAN along with all his activities other than your business concern duly right under your shelter.

    4. That your sheltered person namely Mr. MANZOOR BANBHAN is a Notorious Criminal one, so there have been the cases of civil as well as criminal nature that are duly under proceeding against him before the competent court of law in Pakistan.

    5. That other than these above mentioned cases, a new Criminal case has now registered against his two sons brother and Mr. MANZOOR BANBHAN under section 338-A, 506-B/109 and 337/-A(1)/34 of the Pakistan Penal Code, 1860, vide F.I.R. No. 758/09 at the Shahra-e-Faisal Police Station, Karachi, Zone East, Karachi, Pakistan.

    6. That Mr. MANZOOR BANBHAN is an absconded in the criminal case under reference and his two sons Mr. SHAHARYAR, Mr. SHAHZOR brother Mr. MUNEER & MANZOOR BANBHAN is most wanted to the Pak Police for which the RED WARRANTS under norms of law are likely to be issued for his arrest through the Interpol, at any time, which note please.


    NOW your good self is requested in the light of facts and reasons mentioned herein above and immediately required that:

    (a) You may please, disassociate yourself from a very Criminal person namely Mr. MANZOOR BANBHAN and restrain yourself from him to backup his criminal activities and also lift the undue shelter given by you to the said culprit, without further delay.

    (b) Keep me informed for the current whereabouts of Mr. MANZOOR BANBHAN in, Dubai, United Arab Emirates as the best known to you that shall make help the authorities to arrest him through the Interpol with the strength of RED WARRANTS likely to be issued against him in the above mentioned case or otherwise.

    (c) Your Cooperation is solicited in this behalf failing which it shall be presumed that you are still fully backing the said culprit and the said act at your part shall amount you clearly a party to this criminal case/matter and criminal activities of the said culprit and held you responsible in person for answer in the Court of law and the legal action taken under norms of law at par, which note please.


    Looking for the prompt and positive reply in this behalf from your good self, very soon, Please.

    With regards;
    Yours Truly,

    Karachi. (ABDUL KHALIQUE BARIJO)
    Dated: 10-01-2010 Cell Phone # +923212369261

    Mailing Address: [email protected]

    0 Votes
  • Ab
    abdul_khalique Jan 17, 2010

    To:

    Director of Emirates,
    Airline DUBAI,
    UNITED ARAB EMIRATES.


    Subject: A CRIMINAL PERSON NAMELY MANZOOR BANBHAN WANTED UNDER LAW BY THE PAK. POLICE .

    0 Votes
  • Gr
    Graham Maybury Jun 01, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I would say the meals served to us on our return flights Sydney-Bangkok on Emirates was Bloody disgraceful both ways dept 28 May 2011, Ret 28 may 2011; The service was not much better, i have traveled Bus and Enc many times but on recent flights it was shocking Emirates are as bad as the worst airline in the air now...Back to Singapore Airlines.

    0 Votes
  • To
    Tombo78 Oct 04, 2011

    I flew Dubai - London 2 days ago and both myself and my girlfriend are suffering from horrendous food poisoning, so bad my girlfriend fainted from throwing up. Having read many comments about Emirates' history of serving contaminated food I swear I will never fly with this airline again. The responses I've read from customer service are absolutely disgraceful.

    0 Votes
  • Gi
    Gianna Pattison Nov 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My Husband and I are on our honeymoon. We flew from Australia on Saturday 12th November to Dubai and then a connecting flight to Rome. My husband also suffered severe food poisoning. We only had 1.5 weeks in Italy before flying back to Australia. He spent the first 6 days of our trip in bed violently ill. We also had a 2nd wedding ceremony 7 days after we arrived. He was still quite ill for that. We are extremely upset with Emirates. We have called Emirates and their suggestion is to either Call Dubai or to email their customer affairs office. I have sent 2 emails and not received a reply as yet. We decided to pay extra to fly with Emirates as we wanted to have a comfortable experience. We are not impressed with their lack of response. When we fly into Dubai tomorrow... we will be talking to their office. This should not be tolerated by anyone!!!

    1 Votes

complaint of jewelry theft in checked in baggage.

Sub: - complaint of jewelry theft in checked in baggage.

I was traveling by emirates flight no ek & ndash; 502 dubai & ndash; mumbai on 16 august. I have checked in the big 32 kg baggage initially. But before boarding the plane the emirates officer fixed a tag on my hand carry luggage and took it away from me. The tag no given to me for this bag was ek 265731 with barcode.

On arrivalat mumbai airport I got my baggage with the lock in place. After coming home when I opened the lock and the bag it was found that the following items were missing from it :-
• four gold bangles : - weight 27 grams with the receipt.
• one set of earrings : - small baby earrings.
• one titan edge watch.
This matter is serious as I have a doubt on the baggage handling staff at dubai airport, they have the access to see x-ray of the baggage and they picked up all the valuables from my bag.

Syed muntajeebuddin

  • So
    sonia Sep 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recently returned from a trip to Dubai. One of my suitcases never arrived at my final destination. The airline can't even trace whether it left Dubai airport. It was a suitcase with most of my expensive shopping. I suspect my bag was stolen since I opened it infront of a porter who are known to be lookouts to inform the baggage handlers which bag to steal. I just find it strange that my 4 other pieces arrived and the one piece that had the expensive items didn't. I would accept perhaps it got lost if airline can tell me that yes it did leave Dubai airport but they can't. I have heard from many others with similar experiences. I think this is a real shame for Dubai. I plan to on writing to the tourism minister to complain about the number of thefts occuring at this airport. I wouldn't consider vacationing in Dubai again because of this experience. I encourage everyone who has has similar experience at Dubai airport or with Emirates airline to write to him as well. Maybe if enough people write he would consider taking action.

    0 Votes
  • Ma
    Mahendra Panchal Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I GOT AN APPOINTMENT LETTER FROM UK JOB. REF. NO E.A.G./GFP/UK 114-08. IWOULD LIKE TO RECONFIRM IT IS TRUE OR FACK. FOR PROCEDING ALL DOCUMENT THE UK TRAVEL AGENT ASKING FOR 1200 GBP POUND. I WORKED MANY COUNTRY BUT NO ONE DEMAND FOR ANY TYPE OF CHARGES FOR PROCEDING ANY DOCUMENTS. OLS. LET ME KNOW THE FACT AND GUIDE ME FOR FURTHER STEPS. THANKING YOU, MAHENDRA PANCHAL

    0 Votes

poor service!

I am a student and took a flight from malta-dubai-shanghai on 13 of june. I arrived in the afternoon on 14 of june. However, I got my check-in luggage in the morning on 16 june, which was 2 days later. Moreover, the lock of my luggage was broken. One 75-year commemorative zippo lighter and one springfield sunglasses were both gone. The staff of emirates broke my lock and stole my stuffs. Everyone can images what actually happened when my luggage stayed in dubai one night. There were lots of personal stuffs of a girl in the luggage and it was just like exhibited to some awful strangers.

When I called to the office of emirates in shanghai, what I want, was to find back my stuffs, not acclaiming for the money, but they just paltered to say that it was not easy to find. Today is 2 of july, they have not solved yet and never voluntary to contact me. The staff's potential meaning is that I am cheating and tricking their money. Their ill-manner makes me so angry.

I am a consumer, I am a casualty, I lost the things which originally belonged to me and cosed me at least $ 200. What emirates said, is to compensate $ 50. I waste my time, my energy, my money, but only can get back 1/4.

Where is the justice?

  • Ch
    Charles Van Niekerk Aug 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To Whom It May Concern,

    I don’t know if you are the person I have to complain to of my and my wife’s unfortunate experience whilst travelling with Emirates Airlines and in the all time were putting the word of good service and highly recommendation to friends and fellow workers and acquaintance that we experience as from day one started as a skyward member and worked my way up to Gold status with your air line. Boarding at New Zealand Auckland airport flying only with Emirates Air lines because this were our choice of airline services. If you go back on my record of flying you will see that I am a frequent flyer and that is every 6 weeks between Moscow and Johannesburg South Africa.

    All of this happened on the last time I flew with Emirates between 22 to 23 August 07.

    My first bad experience;

    Flying from New Zealand after I in person take the booked tickets for my wife from South Africa to meet with me in Dubai and myself flying from Moscow to meet with my wife. Then went to your tickets desk above departure gate 14 in your airport to claim my wife’s in between ticket flying to New Zealand Auckland an back to Dubai from my accumulated miles of flying with Emirates and purchase my self a ticket to found that when we arrived in Dubai back from Auckland my wife’s flight EK 761 already left for Johannesburg and to our surprised I have to pay a penalty to get my wife on the next fight out to South Africa that was after I have ask your personnel in the businesses lunch and ticket desk to check that the tickets link with each other so that where will be no miss understanding or wrong bookings be.


    My second bad experience;

    With this past us my wife on her way back to South Africa and me on my way to Russia with the understanding that our baggage been book to our final designations found our second uncalled for experience and that sorry sir but your baggage have been lost only to know this happened to my wife’s baggage as well.

    On landing in Moscow where English is not well spoken find that my baggage is missing and in the claims department of lost baggage a lady try her best to assist me to complete forms to try and get my lost baggage and promised me that I will have it send to me at a airport in Russia where I was for only one night to get the bag due to the next morning I leave to Eastern Siberia by vehicle. Now depending to a person in Irkutsk to get my bag to me with only the clothing on my body.

    When contact my wife in South Africa Richards bay found that she experience the same lost of baggage.

    Now for a Airline like Emirates I do expected the best even better than my own countries airline SAA due to the best service I have experience from all the time I flight with your airways and still to flight in the near future again but with the uncertainty of will my baggage when I book it in be at my final destination to claim it.

    Regards,

    Charles Van Niekerk
    Skywards No EK 112111344

    0 Votes
  • Ta
    tabo Jan 07, 2013

    I travelled from UK to Islamabad, via dubai. The connection was more than 12 hours and what I was given was a lousy voucher for a untasteful piece of bread with cola. The connecting flight was delayed by 12 hours and so in total I had to wait at the airport for more than 24 hours, for which I was only provided with 2 vouchers for a sandwich, and no stay. Any decent airline where the connection is more than 8 hours provides at least a decent meal, but in case of Emirates, leave aside a decent meal, they think that they are giving a HUGE favour by handing out 2 vouchers for 2 sandwiches in more than 24 hours of stranded passengers.
    The in-flight service was also pathetic; the meal trays were collected approximately after more than an hours of dinner service and the flight attendants were absolutely oblivious to service. The food was just average, but most of all the worst bit is that the ground staff is absolutely non-cooperative. They don't even speak properly, leave aside their behaviour. Most of the staff treats customers as beggars, at all stages.

    0 Votes
  • Ro
    Roji Malachi Jan 11, 2013
    This comment was posted by
    a verified customer
    Verified customer

    This attitude is shown to everyone from or travelling to Asian counties like India, Pakistan Bangladesh etc

    -1 Votes
  • An
    Annonymus123 May 30, 2013

    Well i must say you have every right to complain regarding the delay and i must ask did you try and use the Dubai connect service...as for the delay it was the airlines responsibility to provide you with a hotel as it was more than 8 hours so pls write to customer affairs...flood them with complaints...than only you will get compensation
    I must disagree with you on the beggers part...i have been travelling emirates since 2005 and have never been once treated badly...if i am treated average i challenge them immediately and get what i want.

    0 Votes
  • Ch
    Christine Smeaton Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Having travelled from Newcastle England 7th Jan 2012 to Brisbane Aus.by Emirates Airline going economy class
    The journey from Newcastle to Dubai was uneventful however when boarding the flight to Brisbane via Singapore a 'person' was sitting in my pre-booked seat when I informed her this was my seat her mother in the next seat said they were all travelling together but this large child had been booked into a seat further back in the aircraft and assumed I would just move - she had no intention of giving up the seat to me I informed the stewardess who seemed not concerned I was not pleased the stewardess informed me to go to the other seat the large child had been issued as a temp. after a while I was moved to an isle seat only to be informed by three other customers these were their seats and so moved again NOT to an isle seat but between a very large chap and a chap with a heavy cold Some time later I asked to see the purser I explained the situation and asked if my original seat would be mine after Singapore NO was the reply - he did give me a glass of champagne and chocs for the hasslel he had then wrote on my boarding pass seat number 33c was mine after Singapore I felt reassured. However this was not the case when I boarded at Singapore a 'person' was sitting in the seat the purser had given me - by this time I was extremely angry asked what was going to happen everyone of the staff I spoke too seemed at a loss but by Emirates policy could not give me an upgrade - once again I ended up sitting not in an isle seat This is NOT the treatment I expect from a renowned airline

    0 Votes

scar on my face!

On the date of 26/04/07 on Emirates flight... traveling from Dubai to Birmingham. I regret to inform you...