I was travelling from new york-jfk to chennai via dubai, with 2 checked-in's and one carry-on on dec 27, 2008. at dubai (there the date was dec 29, 2008), the crew asked me to hand over the carry-on and collect it when I board off at chennai. the crew said there was no space, but they did not even try to see whether the carry-on could be put into over cabin. moreover, it was a regular sized pullman with allowed dimensions for carry-on.in there, I had a laptop and some clothes. the crew tied a tag to it and handed the half of the tag for identification. I was under impression that the the pullman would be kept in some closet within the cabin, and would be kept at the exit when I borad off. for a disappointment, I did not see any of the baggages outside nor my pullman when I exited. I asked about my pullman, and I was told that it was checked-in and I would collect at baggage claim. I collected my pullman along with my other check-in luggages and went home. when I opened my pullman, I did not see my laptop. but, the power cord for the laptop was still there. I rushed back to the airport. I was back at the emirates airport office within 2 hours. I told them that the laptop was missing, showed them the power cord too, and explained them it was a carry-on, and I was asked to handover to the crew before boarding at dubai. I was asked to write a complaint, which I did. I was told that I would be contacted in 2 weeks. but no, they did not contact me. I had called them after 2 weeks to see the status of the claim. they did not have an answer, but said, a letter will be sent in next 5 days, they seemed polite, and it seemed like someone else, not these folks who talked over the phone, was looking into the claim. the days passed, no letters, no call. I called them up again, they again said they were sorry for the delay, the claim was still being looked at, and I would be notified in 5 days. I told them that it was my laptop and I need some action, some responsibility shown. they said, this time surely I would get the letter in next 5 days. but nothing again. I called them today (jan 29, 2009), they said, it was my mistake to bring valuables in checked-in luggage. come on, I did not check-in the pullman that had laptop in it, but you, emirates, did. how could I be responsible for that action? what you, emirates, did, resulted loss of my laptop which is worth usd 900. but they kept denying they could not do anything about it. it was a very bad experience, and it was the first time I flew emirates. the days to come are going to be very tough for me to digest this.
I had sent a letter to emirates on 15th dec but didnt hear from them, what can I say further,... Very poor service by emirates staff and their customer service department.
Customer affairs department
P. O. Box 686
United arab emitrates 15th dec 2008
Ref - e ticket number : [protected] & ndash; 54
Skywards number : ek [protected]
It was pleasure flying with emirates between glagow and bangalore via dubai on 6th nov 2008. Unfortunately we did not experience the same while returning from kolkata to glasgow via dubai on 6th dec 2008.
The details of all our experiences with emirates are mentioned below for your kind attention and necessary action.
1. On 5th of nov 2008, we had been informed from emirates glasgow office stating that we will be getting hotel accommodation at dubai on retun as we were to wait for 8hours at dubai. It was also mentioned that we could ask the voucher at kolkata airport with emirates staff on the date of travel.
When we enquired at kolkata airport with emirates staff for hotel stay voucher we were told that the same had to be asked at dubai and we will get necessary assistance by emirates staff at dubai airport.
While waiting for the flight at kolkata airport, we were informed that the flight to dubai ek573 was delayed by 50mins and will depart from kolkata at 9.30pm (Ist) but the flight took off by 10pm (Ist) , it means that the flight was delayed by 1 hour and 20 mins. We reached dubai at 1.40am (Dubai time) and by the time we reached the transit counter after security check, it was 2am (Dubai time)
2. On enquiry about the hotel stay voucher at the transit counter of emirates we were denied the same stating the reason that the waiting time was less than 8 hours. There was no apology given for the flight delay and we were not directed properly and not even informed about any snacks voucher.
3. We were running from pillar to post with our 10 year old child and no emirates staff were in a mood to help us out and assisted us properly. My son had to experience physical & mental agony as it was an odd time of the day when he should have been relaxing. At around 4am luckily we asked one of the duty free shop customer assistant and he informed us about snacks voucher.
4. When we reached the restaurant, the waiter was not very friendly and did not guide us to the table. He did not even bother to ask for our choice of juice and braught apple juice. When we insisted he braught us orange juice. A shabby plate of snacks, much below the standard of emirates, was served with oily and cold samosa and spring rolls with four small pieces of sandwiches. Ketchup was served only after we asked. We were denied tea or coffee and were told that it is not included in emirates pacakge.
The above experiences raised many questions in my mind about the emirates. However for few of the questions I would like to get an answer as this was my first experience with emirates (I hope it should not be the last one)
Question 1 why were we denied the hotel stay voucher at dubai airport by emirates transit counter staff for no faults of ours as in any case we waited for more than 8 hours because the flight ek573 was delayed by 1hour 20mins.
Question 2 why were we not guided / assisted by emirates staff at dubai airport as we were travelling with child.
Question 3 why were we not informed or guided for snacks voucher by emirates staff at dubai airport
Question 4 why were we treated in a disrespectful manner at the restaurant for snacks offered by the emirates at restaurant. One would expect to have hot cup of tea or coffee at such an early time of the the day (4am) rather being given cold juice, not of our choice.
Question 5 how would you account for the physical and mental stress that my child had to experience because of your poor service
I do not know how you would convince me to fly with emirates in future as we are frequent flyer from uk to india atleast twice a year and this was one of the reason that we enrolled with your skywards programme (Ek [protected])
But having such an experience, it really creates a shabby picture of emirates
Hoping an early and convincing reply.
Not so much a complaint but I have been trying to find out detials of my flight home from thailand to england as i'm not to sure and do noe want to miss my flight.
It's with emirates I think it's on the 25 feb this year but not too sure if its the right daye and not too sure of the time of my flight.
Could you please forward the details to my e-mail address.
I travel emirates twice every month between new delhi and dubai, for business. This time I got my return journey pre poned for dubai - delhi flight, and was told by the call centre staff the seat is confirmed and I had to pay 70 aed for date change. When I reached the airport that evening for 2210 flight, I was surprised to know that there was no night flight that evening !!! And the night flight is only 3 times a week, and the only next flight is ar 4 in the morning. I had no choice, but requested the manager to allow me to use any of the lounges there, to which he coldly replied in negative... I was surprised that I was at the airport due to their staff's carelessness, and considering the frequency I travel on emirates, I should have been allowed to use the lounge.
Mr manager, I was not "dying to use the lounge", it was just that I should have been made comfortable by you as it was not my fault. Fine, a carelessness was done by the call centre staff, but the manager should have tried further discomfort to its client and should have allowed use of the lounge... The story doesnt end here, the morning 4 o clock flight was also delayed for 5 hours, and left at 8: 40 am...
If any responsible airline staff reads this, contact me at [protected]@hotmail.com
I had my Emirates flight( (EK513) on 5th of Jan 2009 from New delhi to Dubai and finally to London Heathrow. Instead of leaving at 4:15 AM in morning it was rescheduled at 12:05 PM in afternoon without any prior notice hence there was delay of 8 hours. When asked emirates staff about my time of arrival at London they had no idea about it. I reached Dubai airport at 3:00 PM dubai local time. I asked emirate check-in desk to make my transport arrangement from London to Bristol as I’m going to reach late at night at London, but they informed that they can't do anything from Dubai but emirates people at London can help in this regard.
Dubai flight (Flight # EK 005) was supposed to depart at 4:30 PM; again there was one hour delay and flight departed at 5:30 PM. I reached London airport at 8:45 PM. From London I had to go to Bristol which is 2 hours distance by bus. By the time I finished my immigration and collected my baggage it was 9:30 PM. I asked emirates desk at London about the transportation arrangement they informed me that they will not be able to help me, but I can take taxi from London to Bristol and emirate’s will refund my money. By the time I reached home it was half past midnight. I was scared as I was traveling late at night all by myself with lot of luggage. I need my refund of the taxi bill of 150 GBP ASAP. Emirate’s should atleast inform the travelers on time that the flight will be delayed so that they can make their backup plans. I knew nobody in London to stay overnight there; emirates should have atleast taken a responsibility of dropping me to my destination. I would never taken emirate tickets had I known that I will be reaching home so late in night. Emirates should refund my money back.
My E Ticket # is: - [protected], Emirates can verify the flight details and also can verify about the request for transport arrangement in their system against my ticket details.
I would ike to draw to your attention our experience availing the service of emirates during the time that my 7 year old daugther flew back in Manila from Dubai last 3 January 2009.
When we called our daugther during the night time that she was at home in Manila, we just found out that the passport that was handed over to them by the assigned flight or ground steward was not belong to my daughter. Since it was the first time that we avail the service of Emirates in travelling unaccompanied minor, we believe that the airline personnel will take good care of all the things that require from them.
We are so disappointed on the kind of service that the Emirates had.
I had to travel with my wife and 2yr old daughter on 29dec08 0415am by ek513 flight from delhi to dubai. our booking
Reference nos. are as follows:-
1> ravjot singh -ezufgj freqent flyer no. is ek247289862
2> rajinder banvet-ezufgj
3> zaina kaur - curzjb /ek - age 26 months.
I had booked seats 10 a, b, c thru internet.
Attached is the scanned copy of miss zaina kaur's emirates ticket for which i have paid aed980 and 20kgs baggage
Was allowed as per the ticket.
But when i reached delhi airport on the night of 28-29dec08 at 0130hrs the emirates ground check in staff did not
Allocate a seat to my daughter and said that she is an infant . and also they did not allow me 20kgs of baggage for
Her . i showed them the attached ticket for miss zaina kaur but they did not agree to it .
The emirates check in staff at at delhi airport terminal 2 on 28-29dec08 night, checkin counter no. b2 was arrogant
And useless. they gave unresonable and irratinal reasons for not allocating the seat to my 2yr old baby despite me
Having the ticket.
I want stict action to be taken againt the following personnel who were there at checkin conuter no. b2 at delhi
International airport. strict action should be taken against jasvir singh( jasveer singh) who was trying act over
smart.other personnel who were involved were surjit and ibad.
Afer much waste of time and deliberations and panic we were given the seats which i had already booked but the above mentioned
Emirates check in staff showed as if they have done some extra service to me. it has caused much distress to me, my wife and my
Please trace jasvir singh ( jasveer singh)and take action against him and please do acknowledge me with
What action u have taken.
( if you see from dubai, it looks emirates is a wonderful airlines, but please visit delhi and see what is the state
Of affairs there. me and my family wont fly by emirates again from delhi after having such a experince with emirates
Staff at delhi airport. people like jasveer singh should not be allowed to attend to emirates flight. jasveer might be
A emirates staff or an external staff at delhi airport attending to emirates flight ek513 at delhi airport on 29dec08
I want to bring to your notice that I have received a mail from [protected]@yahoo.com regarding recruitment. So I want to know whether the firm really exists or it's fake. Right now I am very much confused, so it would be better if you can give some light into the matter.
Abhik kumar chatterjee
Note:i am enclosing the mail
Dear candidate, hope this mail reaches you in high spirits and good health. After seeing your profile on timesjobs.com we would like to discuss a job opportunity for you in our company. If interested, you may call on +[protected] or email us at [protected]@yahoo.com for further discussions. Looking forward to your early response. Best wishes, john brown emirate airline group uk
I am a Skywards frequent flyer member residing in Bahrain. A week ago I decided to take a short vacation in Muscat, with my wife & 3 year old son.
We booked our return tickets via Skywards online booking, redeeming my reward points.
Our outbound flight from Bahrain to Muscat was uneventful.
However, when we tried to check-in for our return journey we were informed that no reservation existed in our names in the system. We tried to show them the print-out of the booking confirmation that we had received by e-mail, but all to no avail.
Finally we were forced to purchase fresh tickets at cut-throat last minute rates, and wait endlessly in the airport till our next flight which was 8 hours away. All this drama happenned in the wee hours of the morning, from 2.00am - 10.00am. We were two sleep deprived, exhausted adults, accompanied by an exhausted 3 year old toddler.
We are currently trying to get an explanation for this weird incident and get a refund for the money we spent buying extra tickets.
Could someone please tell me who exactly I could address my complaint to, to get fast and responsible action.
I cancelled a flight with emirates on the 16 may 08 with a medical certificate. Even though their terms and conditions state that you will be refunded within 15 working days, I waited 3 months for the ticket refund. This refund was then received without the necessary medical waiver. This waiver I am currently - 7 months later - still waiting for.
Emirates position on this is simply that this sort of thing happens. I was not even offered any type of compensation.
I don't see why I should be held up to the terms and conditions, set out in the contrace by emirates, but they do not have to
Its with deep sense of hurt and outright shock that I make this complaint.I have searched on the website of Emirate for a designated page for Passengers to lodge complaints to the Airline, but didn't see any.I won't like to conclude that the Airline has no regards for Passenger's interest.
I have no option but to use this site.
I decided for the first time in my life to use Emirates Airline to travel to the Philippines with my 4 Kids for the Christmas and New year Holidays. It was expectedly a trip with great expectations, since I intend to explore investing in properties in Dubai and also join my Wife for the holidays.
All our tickets were paid and confirmed, except that of my son Anthony Akah, even up to the time of boarding-his Dubai to Manila remained on waiting list. Upon advice by my travel Agent, I paid extra amount to upgrade my economu ticket to Business class at the prevailing high rate, so that Son can avail of my earlier booked and confirmed seat.
We therefore requested the Emirate office at the Airport to upgrade my ticket and confirm my son's iternary.This they did and I was given a Business class ticket on my name Anthony Akah on flight No.EK 334 December 6, 2008 to Manila.Please note, my Son and I share same name.
It was a sad experience travelling with 4 minors (Less than 12 years old), with them seating far away in the Economy, while I seat at the Business class, with no One to attend to them, especially in emergency situations.
I received the worst experience in my life, when I was approached by the Supervisor of the Business class, one Mr.Ali that I am seating at the seat paid for my son Anthony Akah. All attempts by me to explain that my name is Dr.Anthony Akah and I paid extra to be upgraded to a Business class, so that my son, also Anthony Akah could have confirmed seats, failed on deaf ears. He rudely did not allow me to offer any explaination, but rather rudely shouted and odered me out of the seat. He branded me a cheat and made disparaging remarks that clearly connotes racial prejudice.
The siad Mr.Ali (Flight Attendant/Supervisor) distanced the Airline from any mistake that the Emirate Office at Lagos International Airport may have made in upgrading my son's ticket, instead of mine, as per my request, telling me'its your business with them in Lagos, you must get out of the Business class area to Economy, before I can listern to you or I will make formal complaints upon arrival!!!'.
My son was traumatized with the assault and in tears had to leave the warm company of his other sibblings, whom he was playing games with, to relocate to the said Business class seat-all alone.The said Ali was non-challant of his being un attended and agony.
I am a very top Federal Government Official that travels alot internationally on other Airlines on Business class. I am well read and placed, not to get involved in such very petty dirty practice of paying for my Child's ticket upgrade, with expectation of using his seat. The ticket stub issued to me and print out for that Business class seat did not indicate anywhere that it is for a minor.It just indicated 'Anthony Akah'.
I hope that the Emirate Airline would investigat and discipline that rude staff of theirs and send me a formal apology for the public embarrassment and trauma caused to my children, who witness such unwarranted assault on their Father.
We had a terrible experience with emirates airlines on 6th od Dec 2008, our flight from dubai was due to depart at 1400hrs to Damascus and we reported at the airport (terminal 3) at 12:40 in the afternoon. inspite of so many check in counters at the new terminal there was lack of staff and thus we were not able to check in. i was travelling with my 6month old child and old parents, at the last moment one of your staff comes and says that "anyone flying to damascus" it was so ridiculous because once we reached the counter after waiting for about 40 mintues we were told that the flight has been closed and cannot reopen.
Then after we spoke to the supervisor and she gave us a very disgusting and dissatisfying answer, there was a flight next day in the morning but she could not give us confirmed seats on the flight and said u can always 'try'. on top of that she said we announced a lot of times but thats not true because we didnt hear anything and we were not the only one there were other passengers with us, so how is it possible that none of us heard?????. now we have no chance but to travel with Ek on 11th of Dec 2008, in this case you should atleast compensate us by atleast upgrading our tickets or provide some speacial services. and to let you know that we are the skywards members as well.
anyhow i feel i was wrong at trusting emirates airlines and will make sure that i or any of my family member have to never travel with emirates again, i m sure that does make a difference to you, coz you have thousands of passengers waiting to travel. but remember one thing today you have dissatisfied one customer tomorrow may be other and may be you will at the end lose trust of all your customers.
hope that you will take strict action and help your clients.
Saba Hasnain Raza
Please let me know whether the offer received from the company is genuine or fake.
Note : pl find copy of mail for your reference and needful.
Daco recruitment agency
London, united kingdom
Attn: s b shekar,
It is of utmost importance to inform you that after the screening and
Scrutiny of your curriculum vitae with other verification procedures
Carried out, emirate airline group company (e. a. g) were able to resolve the status of your application.
On this note, we hereby congratulate you on the success of your
Application and as such we have attached to you the offer letter/terms
Of agreement that transcends any written document. you are therefore
Required to follow these procedures immediately so as to complete your
(1) you are to contact the traveling agent for a valid work-permit/employment authorization document immediately so as to enable your work in london legally.
Note that the procurement of your work-permit must not exceed the deadline as stipulated in the offer letter as it would take four (3) working days for the traveling agent to procure your work-permit before the united kingdom high commission.
Below are the contact details of the uk traveling agent:
Uk traveling agent (uta)
Box 1188, station b london, on n6a 5k2.
Street address:, 56 yorkshire avenue - lancashire
Gb0098 manchester - london
E-mail ;[protected]@yahoo.co. uk
Contact person:controller (tony smith)
Assistant (mr martin parks)
Designation: visa, work/resident department
(2) do get back to us with developments and updates regarding the procurement of your valid work-permit. you are required to contact the
Human resourses manger incase of any clarifications. below with his
Emirate airline group company (e. a. g)
Human resources department
Contact person: mr. mark wilson
Contact email: [protected]@live.com
Contact phone: +[protected]
(3) once we confirm your works and residence permit from the uk
Traveling agent, which stipulates that you are ready to join the team,
We will take care of your traveling documents together with your
Flight ticket and any money which you spend in the procurement of your
Uk valid papers will be reimbursed to you during your first month
We hereby once more congratulate you on the success of you application
Amongst many that have applied and thereby instruct you to expedite
All requirements as aforementioned so as to be able to meet the team
Before the deadline.
Mr. john brown
Daco. recruitment inc
Want to know the validity of the offer as in the present financial crisis scenario this sort of a joke (if it is) is very harmful (emotionally as well as physically).
last week i visted emiretes office in islamabad(blue area) for buying my ticket for newyork via dubai the staff there was very inhospitable and rude nobody was paying attention on his or her work most of the staff was sitting idle they were not guiding people in a proper manner in which they are supposed to their behaviour was very rude as if they were ready to fight specially a lady named AMINA OMER who was not paying attention on her work when i asked her about my reservation she showed very rude and agressive behaviour i strictly condemn this behaviour and such staff should be kicked out. The passangers spend a lot of money and in the end getting a service like this and such a rude behaviour from the staff is a matter of shame specially from the airline like emirates. i think that the airline should take strickt action against such people as it could affect the popularity and the business of the airline.
On 11th of nov. I also received an offer letter vide ref. Job ref: e. A. G/gfp/uk114-08 for sr. Customer service agent.
Somehow, there seems to be complications in the offer letter and I doubt the authenticy of this offer letter. I do see that everbody have recieved the same offer on the same job ref /different positions and also the same salary package has been offered. I don't know how to get to the bottom of this and find out the exact position.
I bought a ticket through the emirates.com, the ticket says non-refundable, the website does not give you the option to select the duration of the ticket (year or 6 month).
The ticket is NY, Dubai, Khartoum, Dubai, NY. the ticket from Khartoum was lost, I did not get any help and the last message I got in my voice mail after I contacted the NY office many times and submittin g the indemnity form that if the ticket is expired they can not do anything ...hello, where is my money, I did not used a whole trip, alteast give me something miles for example but don't rip me more than 850.
The worse part when you call the 1800 some one picking the phone in India and they have no clue to solve any problem, most of the time they ask you to call again and if lucky to get some one in US to speak to you.
Emirates airline group menjena recruitment inc.
Terminal 2 departures hall hilton close, off allen avenue
Manchester airport united kingdom
Post code m90 4qx, uk. Phone: ++[protected]
Phone: +[protected] mail; [protected]@yahoo.com
Job ref: e. A. G/gfp/uk114-08 date; 8/11/2017
Attention: : mohammed al dammagh,
1.0 executive summary:
Emirates airline seeks to employ your services as an expatriate head nurse, for the provision of administrative services as stipulated in the following acts in this document. This document embodies the approved terms for the purpose of this contract.
You will serve as head nurse, for the requirements of emirates airline in united kingdom.
You would be expected to resume on site on the 12th of december 2017.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary residence/work permits papers (With the uk travel agent united kingdom) on it’s earliest acquisition, you will receive all your due entitlements / emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.
3.0 consulting personnel:
You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.
My son travelled from Ahmedabad to Leeds via London Heathrow airport and the biggest check in baggage of his was not retreived. He has complained the lost baggage at the London Heathrow airport and proceeded to Leeds. After several mails the following is the reply I ( his father ) got after 50 days. This is totally un acceptable and I request the highest authority of Emirates to look in to this otherwise I shall be constrained to go to the cunsumor protection courts in India.
Our Ref: DXB/X/SK/160908/6629116
29 October 2008
r M Gangadhara Rao
Dear Mr Rao,
Baggage Claim Reference: AHL LHREK32300 / 12 September 2008
I refer to our previous correspondence in connection with the above baggage claim which was lodged by your son at London Heathrow airport.
Your son’s baggage claim was referred to our Central Baggage Tracing Unit for extensive tracing to be conducted. However, despite the best efforts of our staff, regrettably, we have been unable to find his bag.
A thorough investigation was conducted by us and we wish to advise you of our findings.
Our records show that your son had checked-in two bags at Ahmedabad airport and tag numbers EK004303 and EK004304 were issued. These bags were received at Dubai airport from the same flight on which he travelled, EK539 from Ahmedabad to Dubai on 12 September 2008.
The bags were subsequently loaded on your son’s connecting flight EK029 from Dubai to London Heathrow on 12 September. Both bags were loaded in baggage container number AKE13637EK.
This is a direct non-stop flight from Dubai to London Heathrow and all bags were delivered to the baggage carousel at London Heathrow airport. It is, therefore, surprising that your son received only one of his two bags.
I wish to advise you that lodging a missing baggage report on arrival, and subsequently completing the Baggage Inventory Form, does not automatically constitute acceptance of liability on the part of Emirates, and this statement is clearly printed on all our baggage reports and the Baggage Inventory Forms.
Regrettably, we are unable to consider your son’s claim on this occasion.
Thank you for allowing me to respond.
I have travelled by your airlines on 31.10.2008 from Kolkata, India to Muscat, Oman via Dubai. My flight no was EK 571 Y and EK 6478 Y respectively.
Complain no 1:- The EDT of EK 6478 was scheduled in the ticket as 1855 from Dubai. But without prior information it has been delayed to 2010 and merged with WY 0612. When I have asked at Transfer Desk B and C at Dubai international airport about EK6478, the personnel has told that they don't know about the flight name. Ultimately at 1700 hrs the display board shown that the timing of EK 6478 is 2010 hrs. This is the service of Emirates airlines!!!
Complain no 2:-
Though I have purchased the ticket of EK6478, I have got the boarding pass of WY 0612 at Dubai International airport. When I have reached at Muscat airport I have come to know that my baggage is still at Dubai airport. I have reached Dubai at 1300 hrs and left for Muscat at 2010 hrs. In this huge gap Emirates cann't communicate with Oman air for luggage transfer!!!
Ultimately I had lodged the Property Irregularity Report at Muscat Airport on 31.10.2008 at 1746 GMT. But till now I have not received any information about my baggage. Is this a good service from Emirates airlines?????????????
What I have to do to get back my Luggage?