eDreams
reviews and complaints

I purchased 5 x return tickets to NYC (JFK) through edreams today (25th June 2019)- I checked and double checked all the details were correct- dates, names, dates of birth and that there was a checked in bag included for all passengers. All looked good, I submitted the payment. I then received the ticket from the airline company- instead of it being an economy ticket I was issued with a saver ticket- no baggage allocated, no seat allocated etc.

I have spent over two hours today from agent to agent and was told- you pay the fee at the airport and we'll refund you! After the service I have received today I have NO FAITH that I will receive any refund of any fees.

I used to book mamy flights through edreams.

On 24th of June, I have booked a flight for my uncle and his wife from new york to los angeles. It was paid and the payment was confirmed but we have not received any confirmation email for the flight and insurance and other services we have chosen. We also chose to receive the details per SMS but we have not received any sms too. I have searched through internet and heard of bad reputation about them and now i am afraid. Hope i get a feedback and the issue will get resolved as soon as possible.

I made reservation through edreams.com and money got deducted from my credit card

i got confirmation and saw message as "great deal" and booking request initiated. I got mails after 4hrs that they need all passengers passport details. I gave and then they said that they need 24hrs to get confirmation from airlines

After 24hrs they said need some more 24hrs. I got message that ticket is unconfirmed and request is cancelled. My booking# is [protected]

It is not acceptable that you will get money from me first and then try with airlines to issue the ticket and that too if it is really needed it shall be seconds not 24hrs. Now I have to pay huge money for new reservation which i can not. edreams shall pay the ticket for what you have deducted from my credit card

Dear Sir/Madam,
I booked my flight from Sarajevo to Warsaw 13th June 2019 and filled invoice request . But, your company snet me booking reservation and didn't send my invoice from 13th June 2019 till 19th June 2019. I wrote your customer service every day and asked for my invoice, because it was necessary for the reservetion of place ath the hospital. I have cancer and have not to much time for a surgery. Every day your agents told me that I wait till midnight and nothing. If you don't send me my invoice please write me and I will do something, because your agents cheat passengers. If I don't get my invoice till this midnight I will send all of messages from your agents to...

On March 10, 2019 I called Edreams to make reservations from Chicago to Guadalajara Mexico for June 20 2019. The total cost was $438.68. great deal! On Sat. June 15th, I called Edreams to confirm my reservation# [protected]. Vumar who was rude to me and unhelpful. He claims that my reservation was cancelled and that I never responded to an email from Edreams which I never received. He said my bank declined my card. I used my VISA ending#0504 and they confirmed that on March 10th they received a request from Edreams for $37.91 that was approved. I had plenty of money available on this card. After spending 5 hours on the phone on Sat. June 15th, I finally called Aeromexico and they said that Edreams never sent them the electronic ticket so I had to rebook my flight with no problems with Aeromexico. same flight, time and seat that I had requested in March with Edreams. Today I spoke to Darzi and she was very helpful and sent me the email that supposedly was sent in March that I never received. I have checked all my emails, spam, junk mail etc. and no emails from Edreams. She told me the reason I got that email was because there were no more available flights on Aeromexico for the time I was requesting, but yet on Sat. June 15th Aueromexico had enough room on that flight. I don't understand why Edreams was telling me that there were no more seats available on Aeromexico. I also called Volaris and had no issues rebooking my flight coming back. My entire experience with Edreams has been a nighmare costing me an additional $300. Plus the service that I received from Vumar and Cumar was unacceptable and very much unprofessional.
I would appreciate your consideration of reimbursing me $300 for all my inconvenience dealing with Edreams.

Thank you for your consideration.
Lola McCaster
2111 Downey Rd.
Homewood Il. 60430
Phone: [protected]
[protected]@gmail.com

Hello, I received the ticket confirmation of my flight and baggage.
In flight ticket - confirmation that I didn't pay for check in baggage for outbound flight.
But in baggage confirmation I see the confirmation bag check in for inbound and outbound flights as well. (screenshot is attached)
I can't understand what's right or not.

I do not want to get into a situation just in the airport when the staff will tell me that the Luggage is not paid. And I will be forced to pay a higher price.
When I made the final booking with the options I choosed, everything was included. And when I got the confirmation, no.
But when I check my order, I see the information (current allowances) that everything is included. It is impossible to check it anywhere and to receive the answer.
Please help
Thank you in advance.
Yours sincerely
Eleonora Petrushansky
elsaro.[protected]@gmail.com
eDream Booking ref # [protected]
13.6.19

REF NUMBER -[protected]
NAME - ABIGAIL AUSTIN

I booked a ticket to Sydney from Madrid on the 25th of June with a return for August 5th. I booked the ticket in September 2018. I called two weeks before the flight to change it to December 2019 as I am pregnant and not permitted to travel on a long haul flight. I was told that I could not change my ticket for a date after September 2019 and that if I canceled the ticket I would not get any refund whatsoever.
I want to change my ticket or cancel it because it is a HUGE waste of carbon and we are living in a time in which every flight should be considered carefully. I will not stop complaining about this. There are many ways edreams could deal with this...they could resell my flight and refund me a part of the money, they could allow me to change the date of my flight OR they could allow me to change the name on the ticket. This is a huge injustice and needs to be looked into. I will not stop complaining about this company's blatant disregard for our natural environment and greed.

I booked flight ticket from Bangalore, India to Raipur, India . To and fro. My one ticket is confirmed but second one is showing still pending and it's been more than 48 hours .
Booking reference:
[protected]
I have been calling them but only mail I am getting is no-reply mail.

Please help me get refund or not then I want to take legal action against them .

WE booked flights Sydney - Kuala Lumpur - Siem Reap - Phnom Penh - Bangkok -Moscow - Vilnius, also purchased cancellation guarantee for any reason and finally had to cancel it. Call operator keeps saying [censored] everytime we call. We have been waiting for the refund over a month and still nothing.
Reference : [protected]
Traveler: Egle Kazlauskiene
Date of first flight: 3rd May
Amount paid: AUD 1289.99

I booked my family for a trip to Japan but needed to cancel my trip. The amount I paid is S$2, 708.88. I called them 3 times. First time they told me I will get a refund of S$1, 800 so I told them I will get back to my hubby on the refund then when I called them back to activate my refund I was told I will only get back S$1, 708.88 cos the airline will charge S$200 and edreams and charge is S$50. I was abit upset and didn't cancelled on the spot. A few days later which was yesterday we decide to cancel the flight so I called them I was shock now my refund is only S$1, 619.13. Is this how the company operates? I should have check on their review which was really bad. Felt so cheated.

Booking reference : [protected] & [protected]

I have booked a flight from Chennai to Frankfurt for 3 travellers, to and fro. Flight booked was Jet Airways. Since Jet Airways has been shut down in April 2019, I ask for refund of booking.

I have contacted Jet Airways, and they have shared the refund procedures to all travel agents including eDreams. Request you to please credit the refund to my account. Looking forward for cooperation from your side.

I booked flights to Barcelona (booking [protected]) through eDreams the flights were with airline Vueling. We paid using credit card. A week ago I received an email from Vueling to say our flight VY7816 times from Edinburgh to Barcelona had changed. The email stated we had 15 days to accept the change, change to an alternative flight or request a refund. The flight arrives at 1:00am after discussing it we agreed a refund would be best as we could book into an early flight with another airline.

I contacted Vueing they said they could not refund us directly but would make the refund to Edreams who could then refund us. After 40minutes on hold I was told by Vueling they were unable to refund Edreams because the credit card used by Edreams had expired. Advised me to contact Edreams.

I contacted Edreams (1hour and 15minutes on hold) they said contact Vueling. I explained I had and basically was told to phone back tomorrow. I emailed Edreams customer service received an automated response in another language!

Called back Edreams to be told again to contact vueling. Called curling again they said they can refund but Edreams must call them to set up the refund. Seem to be getting no where! In total I've spend around 3 hours on hold between vueling and Edreams! 😞😣

Good afternoon,

I booked a flight and hotel yesterday.
My booking number is : [protected]
I choose the return flight for later time. (around 19:20)
That ticket was more expensive.
When i paid and got back the confirmation mail the flight was in the early morning.
I called the call center next day. but they said that in this situation they can't do anything.
I understand that.
My only problem is now i loose almost a day because off the flight.
And i paid around 60 E more for the tickets.
Please try to check that the flight are stay the same as.

Kind regards

Hajnalka Rozman

After booking a flight on February 26, 2019, I canceled it within 24 hours (I purchased the travel Insurance for this which entitles me to a full refund in this case). After over 6 phone calls and repeated lying, I still have not received my refund. It has been over 2 months. Each rep says the same thing: we are processing it, we are so sorry, and they even have sent emails at times that the refund is coming. It definitely has not. They continuously give the run around and blatantly lie. I am currently building a case against them to file a lawsuit.

I bought a package through Edreams including flight + hotel. In the confirmation email it was very clear what should be paid (all shown in local currency). At first, I paid the flight ticket the price I was told to. But when the time came to pay for the hotel, I was being charged an additional amount (+$6.000). I called edreams and they told me to pay and they would give me a refund. This happened a month ago and I still didn't have any answer. I've called three times already. I am going to make a HUGE complaint in a local newspaper if they still ignore my case. Thank you

Edreams has involuntary cancelled my reservation 2 days prior my flight.
In an email sent me tonight, it hasn't informed me that i'd get a refund (900 euros) in 90 working days. Which means that I will only get a refund in 5 months. That's just absurd.
On top of that, because I must keep my trip schedule, I had to book a much more expensive
Book reference: [protected]

I had a booking with edreams in February, flying from Sapporo to HongKong. I was asking for an invoice after the flight completed but I received an incorrect invoice. The code of the destination on the received invoice (HND) doesn't match with my actual destination (HKG). I then called the customer service multiple time asking them to correct the mistake of the invoice but I either didn't receive anything or kept receiving the same wrong receipt. I have been asking for an invoice over a month. I need the invoice urgently to claim my payment back. I really don't know what else I can do to get my correct invoice now. Please reply to me as soon as possible. If I am unable to claim my payment back just because the correct invoice comes too late, I will try all I can to let edreams refund for my payment.

Date of contacting customer care- 15th-April-2019
Booking Reference - [protected]
Description of the Incident :
Beware of eDreams Flight ticket booking company : Never book your flight tickets with eDreams ; I got cheated of my flight tickets when i requested them to either cancel or change my flight tickets .
45 minutes to get to the customer support team & they put you on hold for 10 - 15 minutes & requested me call the flight carrier . I spoke to flight carrier & they didn't had any authorization to change or cancel my tickets & got routed back to eDreams. Called back eDreams helpdesk & they asked me to wait for 2 days & call back as they will have new rates from Airline . Called after 2 days & again having spent an hour to reach their customer support desk, the agent confirmed that my ticket is eligible for change of dates, however i have to pay more than what i have paid for Airfare in order to reschedule it in addition to eDream charges or call the Airline directly . Again rang the Airline & they confirmed eDreams should have helped me to change it & they are playing up in case if they are not helping me change the dates, so i need to again discuss with eDreams. Having already spent nearly 3+ hours & hearing different response from eDream Cust Supp Reps have been misleading. In the past i had to change flight dates during emergencies never had such an experience with the Airline agents like eDreams.
Desirable resolution - Refund

I just completed a flight booking agreeing to pay a final price of 51.68 euros. Upon confirmation I was charged 65 euros. This is fraudulent behaviour. You can not take payment from customers and charge a different amount after. And now I have been on hold waiting to speak to an agent for the second time today. It is ridiculous to have to sit and wait on hold for 30 minutes and then speak to a useless representative who has no idea what you are speaking about and has no desire to reach a resolution. Initially I called to make a change to my booking because the dates booked were incorrect. Sadly, no options were given. Now I have made a new booking trusting I would be charged the amount I agreed to and then see I was charged 15 euros over what I had expected. And in addition to this there is nowhere I can find in my confirmation booking explaining the breakdown of this 15 euro extra charge. I am demanding a refund of these charges as I did not agree to pay them. Reference : [protected]

I made a flight booking through edreams which I had cancelled immediately after.
The airline was spirit.
Although the airline has confirmed that they have fully refunded me the money, edreams is refusing to refund the roundtrip value and have only refunded one way.

The booking number through edreams is [protected]
The flight number which needs refund is

Newark - nj, united states orlando, united states
Airline reference: kiqk5e
Flight 1 ewr orl
20:45

Saturday, 23 march
Newark international airport
(ewr), newark - nj

Trip duration:
2h 54m
Spirit airlines
Spirit airlines - nk1159
Operated by: spirit airlines
23:39

Saturday, 23 march
Orlando international (mco), orlando