[Resolved] eDreamsreturn flight from melbourne to auckland

J Aug 13, 2018

I have booked a two way flight through Edreams then later decided to change my return flight date extending it to another day. On my first booking, I have ticked the box which allows me to do changes to flight dates. So when I changed my flight, I spoke to the customer service and they said I'm able to get my refund back of my first booking, I'll just get a new return flight. Now from 22 July, I still have not received my refund back. First reason was they failed to put in my account number to their system, I waited for 10working days then they assured me that I'll get my refund back in within 72hours, come 72hrs, they told me again to wait within 7-10 working days!! I don't trust these people! They talk like robots like it's very scripted!

  • Resolution Statement

    This has been resolved. They have refunded my ticket. They are definitely genuine! I’m sorry. My bad, I was paranoid.

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