eDreams review: Feels like edreams and ryanair are working together

I've purchased a ticket for myself and three minors in March 2023 from Boston to Spain, my Aunt was meeting us in Spain for a day trip prior to flying out to Rome. I needed to change our tickets from Thursday to Friday and knew I paid insurance so felt confident I wouldn't have any issues. Low and behold they told me to go right to the airline to purchase the ticket and they would refund me my amount. He didn't make any sense to me then and it still doesn't make any sense to me now. I spent 45 minutes on the phone with a representative that told me that I would receive my full refund in 10 days but they needed me to purchase the ticket directly from their airlines website it is currently August 31 and five months later I am still begging edreams for my money. What I think is interesting is Ryanair is so intuned to the fraud they asked me to verify, whether or not I was overcharged by a third-party which I was for over $1000. My question is why does Ryanair even allow their tickets to be sold by an unauthorized party? Louis Vuitton is not allowing a website to stay up knowing they sell fraudulent bags so why is Ryanair not fighting on behalf of consumers for eDreams to be taken down? Upon using Ryanair's see if you paid more, please check booking confirmation from your online Travel Agent which details the cost of your booking. My total price was $2601.91 for what I paidwhen my edreams invoice is for $1246.93. I WANT MY MONEY! More importantly, I want to know the governmental entity that I can speak to to make a formal complaint, so that no other consumer has to go through this. I would also like to add that as an American, when searching for flights edreams pops up as one of the first results before Ryanair. THAT'S a problem!