SUBMIT A COMPLAINT

eDreamsbooking changes

1
K Sep 13, 2018

Dear Team,

Please note I am not one to complain, however I booked a air ticket from Johannesburg to Durban for the 18th September.
Reference number : [protected]

This booking was note even made 24 hours ago, I have been shoved back and forth between edreams and Kulula as to whom can make changes to my flight and to whom must cancel the flight, I had selected the flight with the wrong departure destination it was supposed to be oliver thambo not lanseria, you can hear on the phone calls recorded that neither parts could change the booking. edreams could not they said I must change with kulula, then kulula could not they said I must contact you.
as you can see my frustration now, I then had to purchase a new ticket with edreams again to correct my flight details.

I would greatly appreciate it if you could assist me in some kind of refund for the booking I attempted to cancel.

I look forward to hearing from you.

Warm Regards
Kerry

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