The complaint has been investigated and
resolved to the customer's satisfactionResolved eDreams — booking a flight
resolved to the customer's satisfaction
My complaint is similar to others. eDreams charged my account which was declined by my credit card company and then quickly re-charged which was accepted. The next day I was notified that the booking was cancelled by the airlines. Which was interesting since the tickets are still available. I called and was told that a refund was issued and should go through in a couple hours but at least by 72 hours. That didn't happened. the charge still shows "pending" and my credit card co. says they cannot open a fraud charge against them until they either return the money or accept it and I can then show that I received nothing for my $500. Oh--and by the way, the [protected] number that they gave in their supposed responses to the person who filed the complaint is frozen/protected and cannot be called . So that too is bogus and evidence of a fraudulent claim made by them as a defense of being available to resolve the dispute. Which I'm guessing will be what happens with this. I hope you do not participate this time in that process.
The complaint has been investigated and resolved to the customer's satisfaction.