eDreams

I cancelled a flight that I booked via Edreams South Africa. Although I paid for the option to get a full refund upon cancellation, and the airline also cancelled the whole flight, I was paid out R648.92 less than I was meant to be paid out (total was meant to be R10295.30 and I was only reimbursed R9646.38). The call centre is hopeless and does nothing to rectify the situation. Clients are just given the brush off and told to wait 72 hours each time they call the centres. I have read numerous complaints from other customers defrauded by the company. I just want my money back and I have no idea how to make this happen.

A month ago I booked my ticket to fly to South Africa from China, transferring through Tapei, Taiwan. Only to find out that Taiwan has travel restrictions and we are not allowed to transfer through Taiwan. My flight is scheduled for the 26th November and 2 weeks before my flight departures I informed Edreams about not being able to transfer in Taiwan. They said they would try and find a different route/airline. They would have called me back within 72hours but nothing, next day I called again they said they'll call back within 24hours and nothing. I called again they said unfortunately I cannot change the route which still leaves me with a problem. They offer to give me a travel voucher to use in future. I don't want to use a travel voucher I want my money back immediately as I don't have money to buy another ticket as my previous ticket has also been cancelled. My visa has expired and I need to leave China as soon as possible. Edreams clearly does not understand the urgency of the matter! I have also spend a lot of money to call from China to UK. Their service has been nothing but pathetic. I would never ever recommend them. In the first place how are flights advertised that have border restrictions. This is false advertising!

I booked with Edreams in July 2020 for a flight to Jamaica via USA. I soon realised I could not fly via us due to coronavirus. I tried to call but the phone line makes you enter your booking number and will not let you speak with a person until 7 days before the flight.
I rang back 7 days before and was told to wait until the Saturday before my flight to see if the airline cancels. It didnt cancel.
Edreams is closed on weekends so I could not speak to anyone until 3 hours before my flight on the Monday morning.
I was told 3 different things - my flight was non refundable, I should gave claimed on my insurance - but now it's too late, it's my fsult - then finally I can ask for a refund.
From then it has been a complete mess.
The call centre is in India - everytime you call you get told to ring back in 4 days.
Nobody knows what they are doing.
In the end all the flights were cancelled.
I requested a refund in July. However they are claiming it was September 15th - 2 months later.
I'm still not getting anywhere with them.
I was told I would get £760 back on the 15th September. Now all my 8 flights have been cancelled and I'm still nowhere closer to getting my money back. I cannot get through on the phone any longer as it will not accept my booking number.
The company basically took my money and ran.
I have booked another flight since that was cancelled, it was easy to change and I got my money back the next day. Why is Edreams taking so long? I have spoken with the airline Virgin and they cannot help as I stupidly booked through Edreams. However they refund all flights immediately.
I need my money back and cannot wait any longer.

I have booked flights in which I have been charged twice for the one booking! It has caused my bank to go into overdraft and made me unable to pay outstanding direct debits. I have been unable to get through to customer service as my booking is more than 14 days away and isn't classed priority! I will proceed with legal action if not resolved soon.

Date of incident Oct 24
I have booked ticket from Delhi (India) to JFK, NY USA. I received reference number but no confirmation number. I called them back to get confirmation and was told that flight is cancelled and I should get refund. It is 3 days since then but no refund. I try calling them and no response. Looking for help on how to contact them and get refund.

16th August we booked flights with edreams
2 weeks later the airline cancelled the flights
eDreams would not speak with until our flight was within 7 days
we contacted resolver and complained through them but again eDreams did not respond
I have emailed, written and again no communication from them
We were due to fly today - I have tried to call them again (as we are now flying within 7 days) and our booking reference number no longer exists so they wont speak to us
I am at a complete loss now to know how to get our money back, they owe us over £1200, I have lost my job due to covid and we really need our money back
Please can you help

I have been waiting in excess of 3 months to hear anything regarding a cancelled flight from Vancouver to South Africa.

The eDreams portal clearly states that the flight has been cancelled (by the airline) and I have send 3 emails but with just generic responses.

It is incredibly frustrating to have to wait this long to get any reply.

I simply want an update as to where you are with the refund of my over $3000 !
Furthermore I was happy to rebook new flights with eDreams but after this abysmal treatment how would one use your company in good faith again ?

Hopefully now I would get a response, but it is so sad how one needs to escalate to a complaints board just to get a response.

W Louw

Hi, Please help me to get my refund back from edreasm travel agency.
my Booking ref. is 5074772633.

They are not returning my money. I am paying huge interest to my credit card because of this booking.

I called Airlines but they deny me to return my refund and ask to contac edreams. Edreams did not respond to customer services.

I have not heard anythingre my complaint

I purchased a return fare Gatwick to Tobago returning in May. The flight was cancelled by Virgin Atlantic due to borders in Trinidad and Tobago being closed (they still), I never heard anything from Eddreams. Since then I have lost count of the number of times I have been useing their robot voice. I in error requested a refund and I have been trying to change it to a rebooking but have reached a total impass.In desperation I booked a new flight and paid 770 sterling and of course this flight has been cancelled. I have very rarely come across such an impossible system for communication. I have two references [protected] and [protected]. I also phoned their London number and the automatic voice told me they did not recognise the first reference (I believe the second reference is Virgin Atlantic. What I would like is the refund application be cancelled and the first fare restored and of course the second booking sum be repaid.

Needed my flight scheduled within 48hours till now am still waiting .Not sure what email need to be used .If edream have any contact number .Please help

Me And my husband bought a trip to Tenerife on 3 august 2020 but because of the Corona virus we decieded to change the date and we sent eDreams a mail to as for change out trip. They mailed us back and said we are not a priority for now. We waited and some weeks before our trip we sent another email and they said the changi g is in proces. After 3 augut 2020 we had no answer so we fot angry and asked for refounds. They did not maild us back so we called. They said they understand the situation amd will sent us our money back 1500 euros. After no answers we called again and again and they said to wait for their email. Today is october and we have no email, no any sign from them

Dear Sir|Madam

This is the email number eleven that I am sending to different emails during 2 months. I need to receive an answer. I got an offer from you to have a prime version for 30 days after that while talking by phone with your agents I understand that I was charged 45 euros for the annual subscription that I DIDNT REQUEST. I want my money to be returned immediately. It is illegal to charge from the debit cards money without the acceptance of the costumer. Attached you can see the copy from my bank account that was requested by your operator in July.

Looking forward for your urgent reply
Anastasia
anastasiia.[protected]@mail.polimi.it

I booked with edreams leaving Guatemala to Boston Massachusetts they said everything worked out and then I got emails saying they couldn't charge my card but themoney was taking out then they had me leaving from Mexico and that was gonna be impossible bottom line they took my money lied that they didn't and left me with no plane back home

I have British Airways flights booked through eDreams from Johannesburg to Livingstone on Sept 26 returning to Joahannesburg on Sept 29. My booking number is [protected].
I have tried to get a refund for my booking for more than a month now with no luck.
eDreams tells me to manage my booking on their website. This site does not let you cancel - it says to contact the airline. I spoke to British Airways and they do not recognise the airline booking number given to me by eDreams. They have no record of my booking and tell me to contact eDreams as they have my money, not British Airways.
I tried the online help and you just get a chat robot who tells you to contact the airlines.
I rang eDreams UK 2 weeks ago. They said to wait until 7 DAYS before my flight!
I tried the online chat Mon Sept 14 and got a human agent Anil who said my request was to be forwarded to resolutions. Still no response.
I waited until 6 days before my flight & rang again. Now their recorded message says they only deal with you if your flight is within 48 hours and then it cuts you off.
On Sept 19, I spoke to the UK again and spoke to Priyank. He said he would upscale my request & send confirmation of our discussion via email in 30 minutes. I didn't receive the email & still no response.
I tried via Facebook and a "customer care" person asked for my booking number on Sept 19. Still no response.
My flight is now 4 days away! Still no luck in cancelling.
I need to cancel my booking and want a refund from eDreams.

My name is Mi Rae and recently I was in the process of making a purchase for two adult tickets to Queenstown on the 28th Of September but cancelled the process halfway through. But edreams took the money out of my account anyway.

I never confirmed the payment, I never received an email with a booking reference and I never was contacted.

I emailed their customer service to receive no response, had no help from their Facebook bot either. Although it did refer me to a phone number which just led to an agency which claimed to have no association with edreams.

So basically I have lost $654 which I planned to use for my parents. This is completely unacceptable and unethical.

I have tried to call your helpline but cannot get through without a booking reference.

On Friday 4th September, I booked two return flights from Manchester to Rome on 30th October - 3rd November 2020.

Two payments were taken out of my account for eDreams and Ryanair, but the booking was through your portal.

We have not received a confirmation email so I assume that the email address provided was incorrect.

The outbound flight was Jet2 and return was Ryanair.

Please help as I have no other options now and don't want to lose the flights.

Thanks

My name is mariana ramos.

I have been trying to stop receiving edreams promo emails for a while but I cannot find any unsuscribing link on those emails or either info related on the website.
I also tried to Google and it seems more people are having the same difficulties. There is no information anywhere.

Can anyone help me with this situation please?

[protected] booking ref booked by t. Mewse
Trevor.[protected]@btconnect. Com
I cancelled our 4 flights to Italy bergamo in April when Covid hit hard as we are all elderly. And still waiting for the promised refund. Our flights were for 10 September a few days time. .5 months ago and we paid for them over 7 months ago. The flights are with BA and they have acknowledged our flight but insisted we go through Edreams which I gave. Please help us resolve this.

Edreams - This is regarding reservation #[protected] made on June 21st, 2020. I haven't received a refund 3102418 of -$2, 973.75 for my cancellation yet. Please, note that this reservation was canceled on June 22 according to your 24-hour cancellation policy for this flight within a 24-hour window. Also, it was made 2 days before the actual flight. Both airlines confirm that I was not on any of their passenger lists and your booking records say that the refund was completed (see attached, I also have the entire email trace of reservation and cancellation). Its been almost 3 months now. When should I expect it?
All your emails addresses are bouncing back:
[protected]@edreams.com,
edreams.onrep.[protected]@edreams.com,
modification.[protected]@edreams.com