eDreams
reviews and complaints

Edreams ref: [protected]
Our flights were cancelled in may 2020 and we still have not received the money back!
I have contacted the edreams australia number many times (6 times only in the last 5 weeks) and all I get is promises!
Ultimately, I have requested new tix rather than the refund!... Nothing so far just my wasted time and mental energy for the last 18 months!
I have spoken with thai air in australia which have been very helpful; thy have advised : ask edreams to contact us to cancel the refund request and they will be able to issue new tix!... I have passed on the message but nobody has acted on it!
There is nobody in charge of edreams australia.

Reference:
Reservation number :[protected]
My email : [protected]@btinternet.com
Flight cancelled London-Gran Canaria on 9th August 2020 (outgoing) and 28th August 2020 (incoming )
I would like to use the flight credit to book other flights

I have been trying to claim a flight credit for the last 16 months without any success .

TPA Airlines cancelled a trip to Spain in August 2020. Edreams secured a flight credit.

Yet everytime I try to claim the flight credit, Edreams asked me to call their telephone support line where I am kept waiting for hours to get a response.

I have been waiting for a Refund from Edreams for over a year. On manage my booking it says I was refunded on the 18th Feb 2021 but I have never had any money put back into my card. My booking Refer, is [protected].
I have tried everything to contact them to get my money back but nothing happens.
I am only a pensioner and $862.00 is a lot of money to me

on 12/01/21 I bought a flight ticket from NYC to WARSAW and back/ booking ref.[protected]/ The problem started with the return flight. The flight nr OS 628 from WARSAW-VIENNA did not take place in general. I have lost conec tion with flight from VIENNA TO NYC/OS 087/I had no possibility of reaching Vienna. I bougt a new ticket from Warsaw to NYC. The Edreams Company did not inform me, that the flight from Warsaw to Vienna had been canceled. Olso Austrian Airlines did not inform me. They were very suprise, that my flight were canceled. I called Edreams and AA, but they did not help me. So I expect compensation for additional costs and health.

Hi, on November the 7th I've had flight from Zagreb to Eindhoven with a layover in London stransted. My flight to London was ok, but when I wanted to board the plane to Eindhoven, they didn't let me, and some 20 other people in the plane even though I have had a valid corona test. They reason was that for flights to Netherland they thought that you were supposed to have both vaccination and negative test results, which wasn't true. Because of that unrighteous moment, I had to buy another ticket with a different air company which let me board the plane with only negative Corona test, but as there where no flights to Eindhoven that day I had to go to Amsterdam, and from there I took a train to Eindhoven which cost me extra time and money.

Best regards!
Dorjan Kotarski!

I bought flight tickets through the eDreams site and added the cancel for any reason guarantee (at additional cost) which they promised would allow me to receive a refund of 80% of my payment. I have been trying for over a week to get in touch with the company unsuccessfully. When calling, they say that they can only handle flights with an earlier date than mine (which is less than one month away!) and point me towards their chat on the eDreams app. However, I have been unable to receive any help from their chatbot as well, and attempts to directly message the company through twitter have also been ignored. I am writing here as a last resort hoping that I have not been the victim of fraud.

I have booked flight tickets in edreams on 19-11-2021 to Paris, the ticket cost is 22euros but you have debited 77euros including the subscription which i have not selected. Later i called the customer service and the agent who spoke promised that they will refund the amount but i have not still received the amount in my account. My card number ending with 2696 was the amount debited.
Requesting you to refund the amount ASAP
Name : Jessica Vargas
Jess.[protected]@gmail.com

Kimberly R. Dunlaps
Booking reference: [protected]
New Delhi, India - Moscow, Russia (layover) - New York, USA

To whom it may concern:
I, Kimberly Rochelle Dunlap, am a citizen of the United States of America, age 29. I Am a student studying in India and wanted to go home for Christmas, and New Year. It has been a busy academic year so I wanted to see my family as I hadn't since I started school. Since it is the time in COVID 19 in the other country I was worried about my family and wanted to be with them in our Christmas.
So, I booked my flight to New York, NY, the USA from New Delhi, India 28 days in advance from the eDreams website. At the time of booking, it was required to pick out your seats on the flight and pay for them, which I did this is where the issues started. I selected my seats in advance so that I would have no issues with my seats.
After paying and reserving my seats, information came to my inbox, and only one showed on the confirmation in the email I received from eDreams.
On December 1, I received another email from eDreams that said my flight had been changed but it never stated what changed in it.
I went on the eDreams app and noticed it said my flight Aeroflot needed my passport information so I provided it to them along with all my personal information, my current residence, temporary stay, citizenship, passport issuer state, country.
On December 9, I received an email from eDreams with the subject "Your booking is confirmed!"
December 13, I received another email from eDreams with the same subject, however, this one stated only half of my booking was confirmed. The flight from New Delhi to Moscow was but not the flight from Russia to New York.
Having noticed in the eDreams app, the seat I reserved at the beginning of my flight reservation from Delhi to JFK wasn't in my itinerary for the New Delhi to Moscow flight and but the seat from Moscow to New York was there.
Without wasting the time, I hopped on chat with eDreams in hopes they could sort this situation out but was terribly mistaken. The eDreams representative again asked for my passport information that I had already provided both eDreams and the airline then he proceeded to confirm the reservation for the Moscow - NY flight while canceling the seat I paid for.
He insisted I could just get a free seat when I got to the airport, saying they would reimburse the fee for my reserved seats for which I already paid in the beginning, but it would take 14 business days to complete that process. However, I had already paid and picked out the seats I wanted. So, he threatened repeatedly to cancel the flight altogether.
I spoke with the Aeroflot airline and was able to pay for my seats through their Aeroflot website and reserved some similar to the original seats and got a quote for their baggage fees.
Since I am a student and am not allowed to make any money in India, I thought it would be the best option to use the balance I had from the seats and have it transferred to the baggage fee. So, I attempted to call eDreams and to ask them for a refund since I had such a bad experience with the representative the night prior.
I spent hours on the phone trying to get in touch with Edreams customer service on the India phone number, the USA phone number, and the 24-hour UK number provided by the chatbot but was never able to get in contact with anyone.
The worst thing happened here, the Edreams India customer care contact number is not reachable, and it is registered on an unofficial ID.
Eventually, I got ahold of another representative on the eDreams app through the chat service only who said at first, I could use my credit then over an hour later stated it couldn't be done and she would have to reimburse it.
When I got off the chat with her the application said flight cancelation was in the process instead of the refund was being processed so I spent another 3 hours trying to get ahold of eDreams via chat and phone to get that situation sorted out.
Anyhow, It was so important for me to fly back to the USA for my Christmas holiday, I got ready with all the required documents.
On the day of the flight, I had everything I was told I needed to have to depart on December 20, 2021, at 1:20 am.
Seats picked out cost 843 Rupees for both flights through the Aeroflot website
Baggage paid for cost 6225 Rupees flights through the Aeroflot website from Delhi to Moscow
Passport
COVID test (Negative) cost 350 Rupees
& the other documentation the airline and eDreams stated I would need

I spent 12 hours getting to the airport before my flight via bus from Jaipur to Delhi which cost me 500 rupees per seat.
When I exactly went into the IGI terminal 3, Gate 8, experienced an issue while check-in. No one was sure about the ticket there. I talked to the IG Airport officials but they said to talk to the travel agency which helped me to book the flight ticket from Delhi to JFK.
I felt so stuck, lonely in the foreign country with no acquaintance at the airport to help me out. I am a student who just came to study in India so I expected that I will not be duped by anyone. I just wanted to go to my parents. I lost my patience and started crying. I brought my confidence back and asked again to the airport officials. They said to contact my travel agent right away.
I didn't have that much time to talk to them, I was expecting them to respond on their customer number.
I didn't have that much time to talk to them, I was expecting them to respond on their customer number. So, Instantaneously, I tried to contact eDreams on the chat service since I knew the phone call wasn't going to work as quickly as I needed an answer but the chatbot insisted there was nothing it or a representative would be able to help me with.
I attempted to request a refund for my flight, that was directly Edreams mistake, but since I was already being reimbursed for the seats, I got an automated response stating how airlines need to legally refund the money in 7 business days, but it was actually taking 3-6 months.
As the flight got closer to take off I kept trying to get in contact with eDreams via phone and through the mobile chat provided on the application, but the chatbot changed its responses and started telling me only those who had flight reservations would be able to speak with a representative via chat. This was weird because I had 2 flights less than 12-hours from when I was trying to get ahold of the rep.
When the flight took off I was unable to be on it due to not getting in touch with my travel agent, eDreams. It made me hopeless completely for my future because I could not anywhere at 1 am in the morning. I had to spend hours waiting at the airport to find how I can go back to Jaipur.

Fortunately, I asked one person there to help me out to get back to the bus station, and I went back to the bus station through the Airport bus service from IG Airport to Kashmiri Gate. Then again I waited for 2 hours in the cold and finally got my bus at 6 in the morning on another bus in the cold spending a total of 535 rupees and 6 hours to get back to Jaipur.
Now, I still haven't been able to get ahold of any representative at eDreams on the phone and they will not allow me to speak with a representative since I no longer have a reservation with them.
Working with eDreams has been nothing more than a headache that could have been avoided. I believe Dreams stole my money and canceled my flights before I was able to get on them.

Being a student I have my limited source here to keep my studies.
I want my hard-earned money, the entire money
(50393.18 rupees I spent on the trip solely with eDreams)
Flight canceled due to their careless and irresponsible process $148
Ola Cab fare from Dhaula Kua to IGI Terminal 3, 147 rupees
Bus fare from Airport to Kashmiri Gate 100 rupees
My bus tickets from Jaipur to Delhi (Dec 19, 2021) and Delhi to Jaipur (Dec 20, 2021) are 484+535
Compensation for causing immense emotional stress, and mental agony

To resolve the problem, I would appreciate a refund. Enclosed are copies of the bought Flight tickets from Edreams, Contact number Screenshot, confirmed Tickets, Unconfirmed Ticket screenshots of my concerning this purchase

I look forward to your reply and a resolution to my problem. I will wait until for 7 days before seeking help from a Consumer Court. Please contact me at the [protected]@gmail.com

Hi There.

I want to make a Huge Complaint about your customer service.

I`m trying to get my refund for months. You have already received the refund from the Airline. However, everytime I call Edreams, your representative gives me the same excuses.

I do not have the credit car that I used to buy the tickets. So, every time I call I provide my bank details. Then, they said that it should take between 7 to 10 days. Everyone said the same thing but I do not get paid.

I`m filing a complaint with ` Australian Federation of Travel agent`, the Australian Government Customer Care and Econsumer.gov.

Also, here is a list of the agents the I spoke. I call every week, however I forgot to save the details of many that I spoke.

IVAN - 2h56 pm on 08/12/2021 Call reference 6405511
Pinki - 03/01/2021 - 10h45am
Ivan - 03/01/2021 - 11h00 am

I made a booking through edreams UK website https://edreams.co.uk and paid for it with my card. The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service using the online contact form and email but haven't received any reply. What can I do now ?

eDreams booking reference: [protected]

Good evening,

I booked flights for my sister Irene Cheptoo Matingwony (My sister`s booking details are; Email; [protected]@gmail.com, phone number ; +[protected]. ) here copied for the following flights from Nairobi to Doha to Kuala Lumpur to Singapore then Melbourne. With the trip from Nairobi to Kuala Lumpur via Qatar Airway then from Kuala Lumpur to Melbourne via Scoot flights Airline reference FCN12X. However, on the material day, she presenteGood evening,

I booked flights for my sister Irene Cheptoo Matingwony (My sister`s booking details are; Email; [protected]@gmail.com, phone number ; +[protected]. ) here copied for the following flights from Nairobi to Doha to Kuala Lumpur to Singapore then Melbourne. With the trip from Nairobi to Kuala Lumpur via Qatar Airway then from Kuala Lumpur to Melbourne via Scoot flights Airline reference FCN12X. However, on the material day, she presented at the check desk at the Jomo Kenyatta International Airport ready to board only for her to be told that due to the travel restrictions in Malaysia and Singapore, it was not possible to transit through three countries to Australia. She had to return home and informed me about the debacle.

When I called the travel agent e-Dreams on the 28th Dec 2021 to follow up on the refund, at first the officer told me that i can get a refund of AUD 290 for the entire trip from Nairobi to Melbourne, which I felt was a serious rip off to me after paying AUD 1196 and told them I disagree with their .On contacting the Qatar Airways for their two flight from Nairobi -Doha-Kuala Lumpur, they confirmed that they have been refunding all cancellations relating to covid 19 from 2020 but e-Dreams are telling the contrary of what the Qatar Airway policy is on Covid related cancellations which are not to blame on the passengers. It became apparently clear that e-Dreams are hell bent to ripping me off my hard-earned money. Now, after confirming with the airline that the funds are refundable I am you for your quick resolution in processing the refund for the flights ticktets.

I will appreciate your quick response on this matter to enable me book her another flight.

Edreams booked my hotel in NSW and my holiday package is for Gold Coast. In the confirmation letter they have also give a false information, the hotel address is in NSW and the state is specified as GOLD COAST. That's fraudulent. They didn't contact the hotel to cancel this booking and after the date of arrival they sent me a letter that the money is not refundable. The longest I waited on the phone to get this fixed was 3hours and 15min and at the end they said the system is down. Can I get my refund back or its a rip off.

Flight from Bangkok to hong kong cancelled by phillipines Airlines.. I requested refund..status says processing your request on the app.
Phillipines reinstated flight to go on the 2nd Jan...4 days after I needed it..
Still processing...this flight was then rescheded for the 5th! Then rescheduled for the 14th January...I still had my original request for refund pending...still nothing 3 mths on despite 5 calls..6 emails and a partridge in a pear tree! Please help!

Hi, I booked flight to Vancouver and back to Toronto in January 2020 with eDreams.
My flights with Air Transat TS 930 on 28.05.2020 and TS 933 on 02.06.2020 were cancelled.
I requested from eDreams full refund in total amount of $331.80 on 06.04.2021.
EDreams informed me that refund takes 3-6 months to get it.
Now it's more then 8 months passed since my refund request but still I didn't get any refund so far.
I attached screenshots of my correspondence with eDreams.
My booking reference #[protected].
Thanks,
Nina Dorofeeva

On 18.11.21 I book tickets to go to Thailand, the flight was planned on 11.12.21.
The regulations linked to COVID changed and I had to change the dates of the flight.
On 01.12.21, I sent a request for the change of dates in order to postpone my trip to Thailand.
I received a confirmation that the request was received on the same day.

Then, despite many attempts to call and many emails to try and get the file moving forward, I received no response from edreams.
I was unable to talk to a person, and I received standards acknowledgement of my messages, with no follow-up.

So I lost my tickets, and I have no way to reach anyone.

Booking reference:[protected]

Booked a flight from Marseille to New York, with a layover in Casablanca for early September 2021. The flight from Marseille was delayed making it impossible to catch the connecting flight in Casablanca. Immediately called Edreams and was told to cancel the flight, and that I was guaranteed a refund. Since then i have called and emailed them repeatedly and have been told again and again, that, yes, I am owed the refund, and if I can just wait a few days they will arrange it and get back to me. I even had them send an email confirming the guarantee, to make sure there was no discussion possible. However they have never called me back, and I still have not received the refund.

We have a booking for five adult and one infant from cairo to beirut return tickets, our booking where confirmed as i received an email from edeams and as usual within 24 hours prior to our departure we went to make an online check in to find out that one of group member's ticket where canceled, then i went to speak with edreams they said that the airline cancelled the ticket due to name of attendee is 3 letters only so contact the airline or cancel your trip which we planned and paid for hotels and restaurant and trip reservations most of our booking were not refundable since its new year's eve. so i called the airline and they told that the agency"edreams" could re-issue the ticket within the same PNR. so i called edreams back again explaining my case again and all that they trying to do is either cancel my tickets for the whole group. they evened tried to convince me that what was paid were only for 4 adults and 1 infant only. i cant believe such a business i actually thriving in 2021 with this way of irresponsibility and trying to use people and steel their money.

I will pursuit with a law suite against what we as people going through because of such a company I will eventually have to lose 5000$ worth of hotel and trips bookings.

Below you will find my booking detailed

I booked a flight with the following reference number: [protected] and also the flexible option to change the flight

I requested the change for the flight online through E dreams on the 23rd and I was advised that I should get a response on the next 2 days.

On the 26th and 27th I call eDreams because I didn't got a response to my request but nobody was able to help me because the computers were not working in e dreams.

I called back on the 27th and 28th and I spoke to a few customer representative and each person told me something different but nobody was able to help me with the change or refund of the flight.

I am very upset because I wasted so much time with that and I still didn't receive a solution.

Please contact me on [protected]@gmail.com or [protected]

Thanks
Maria

I BOOKED MY FLIGHT YESTERDAY SEE BELOW AS ATTACHED,
1: No Reference number and no confirmation email rerceived
2 :wrong email was shown in my booking see in attached
I want to correct my email which is as fellows
correct e-mail:[protected]@hotmail.com
pl send my confimation booking on this correct email.
NAME: Syed Noor Hudssain Shah

Worst experience ever. When i was making a booking the screen displayed R3103 and that is what i approved... but they took R4570 from my account...When i did a follow up was told its not their fault but the airlines fault as they change prices any time... why dont they inform people when prices go up during the booking process... never will i use them nor will i recommend them.