Menu
Write a review
File a complaint
eBay

eBay review: Buyer remorse return policy

R
Author of the review
2:50 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Empty reply on the return of an engine cylinder head — I have no issue with a return when it is due to being damaged — not as advertised — or buyer didn't receive it — but when it comes to buyer's remorse — I do not agree with this policy period! — did e bay take a seller survey to determine this policy or is this another one of their better ideas that will and are causing grief for sellers like me — I am not a business just a retired pleasure seller that cannot take a large loss that an item like this will cause due to e bays absurd policy's — with all fee involved with this return I will be out close to $100.00 of which I cannot recover from — the return stated ordered the wrong part — the ad clearly stated please verify fit to your vehicle — so if you are going to reward a buyer for their mistake I believe the seller should be rewarded & rein burst for their expenses also — items like wheels are considered not returnable but an engine cylinder head is? — I have put up with many of e bay's absurd policy's but due to the burden of this return I believe it may be time to part ways with e bay and the poor decisions on policy's — this one has hit home hard — I will work on removing items that are under the return policy and most likely will only list non returnable items if I even list them — thank you for making me see e bay's true colors when it comes to their sellers — e bay has lost sight of who and what that has got them to where they are today
Very unhappy seller
Ricky d. Sheaks

Claimed loss: shipping charges $82.50--shipping materials $14.50---$97.00 total

Desired outcome: seller to be reimburse for hardship caused by e bay's unfair buyers remorse return policy

Confidential Information Hidden: This section contains confidential information visible to verified eBay representatives only. If you are affiliated with eBay, please claim your business to access these details.

0 comments
Add a comment
  1. eBay Contacts

  2. eBay phone numbers
    Click up if you have successfully reached eBay by calling +1 (800) 322-9266 phone number 2 2 users reported that they have successfully reached eBay by calling +1 (800) 322-9266 phone number Click down if you have unsuccessfully reached eBay by calling +1 (800) 322-9266 phone number 10 10 users reported that they have UNsuccessfully reached eBay by calling +1 (800) 322-9266 phone number
    Click up if you have successfully reached eBay by calling +1 (408) 376-7400 phone number 3 3 users reported that they have successfully reached eBay by calling +1 (408) 376-7400 phone number Click down if you have unsuccessfully reached eBay by calling +1 (408) 376-7400 phone number 0 0 users reported that they have UNsuccessfully reached eBay by calling +1 (408) 376-7400 phone number
    Click up if you have successfully reached eBay by calling +1 (408) 284-9804 phone number 0 0 users reported that they have successfully reached eBay by calling +1 (408) 284-9804 phone number Click down if you have unsuccessfully reached eBay by calling +1 (408) 284-9804 phone number 0 0 users reported that they have UNsuccessfully reached eBay by calling +1 (408) 284-9804 phone number
    More phone numbers
  3. eBay emails
  4. eBay address
    2211 North First Street, San Jose, California, 95131, United States
  5. eBay social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 03, 2026
  7. View all eBay contacts
eBay Category
eBay is ranked 2 among 1004 companies in the Online Shopping category