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1.8

Overall reputation rating based on reviews and complaints

eBay earns a 1.8-star rating from 34 reviews and 910 complaints, indicating that most online shoppers are dissatisfied with purchases.

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eBay Complaints Page 20 of 46

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R
12:14 pm UTC

eBay neither ebay or paypal stand behind "buyer satisfaction guarantee"

A purchased item was not received. Ebay says "we show it delivered" so refused claim. I provided proof the item was not delivered to my address. I had the local police retrieve the item, based on the address I got from FedEx. According to the detectives the package was sent through a 3rd party and contained a $3 item and not the $520 item ordered. Ebay referred me to PayPal. I provided PP with pictures of the item that I obtained from the police. The pictures showed the shipping label had the delivery confirmation number supplied to me by the seller. It shows the package was addressed with a house address close to mine, too small a package to contain the order item and had a made up name. PP says nothing we can do "we show it as delivered". I've requested to talk to a PP fraud supervisor and I have waited 25 min. and 38 min. on two calls before being disconnected. Item was not purchased with a credit card so no recourse there. This experience is so contrary to what Ebay and PP advertise in their service guarantees. Obvious fraud that they don't want to address. Very disappointed and not willing to give up.

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Pierre Brosens
FR
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Jul 04, 2020 8:28 am UTC

Just as disappointed. Neither eBay nor PayPal honor their commitments when a seller cheats a customer.

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X
6:09 pm UTC
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eBay 6godwater, 2nd complaint, cree xml-t6 led bicycle bike headlight head light lamp torch flashlight 4 modes

6Godwater Have to add to the last complaint as supplier asks for videos? Order number [protected]

This supplier is a big crook, they supplied me broken parts, 5 x lights and not one worked, they answer the dispute and then keep you hanging, even suggesting that we close the case and they will send new items, they then asked for photos, videos, how to upload a video (which I made) to them, no email, no YouTube, no nothing, they don't answer emails, nor SMS's, offer me 65%, for what sending me broken units? eBay says I am to post these items back to China for a 25€ credit, postage to China on registered mail is 48€ ? Who is right? eBay is not supporting the clients anymore...

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Update by 4x4rob
Feb 02, 2020 4:44 am UTC

This supplier is a big crook, they supplied me broken parts, 5 x lights and not one worked, they answer the dispute and then keep you hanging, even suggesting that we close the case and they will send new items, they then asked for photos, videos, how to upload a video (which I made) to them, no email, no YouTube, no nothing, they don't answer emails, nor SMS's,

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D
3:06 pm UTC

eBay bargain shack

I am 78 years old and just figured I got ripped off last summer when I purchased an Excalibur dehydrator from Bargain shack. I received a dehydrator but it would only reach 80 degree temperature, no booklet, one plastic liner was missing and the back cord was all taped with a clear sticky tape. I contacted the seller and they sent me a return shipping voucher. We returned it never to hear another word, we did not get another dehydrator nor a credit on my card. I went to the area to contact the seller and everything was gone, like we had never had a conversation.

I was going through papers and burning them yesterday and saw where I had kept my personal record. I know I cannot prove I returned the dehydrator but I want my complaint known. Well, yesterday I got angry all over again so I put in Bargain Shack reviews and there are reviews. I added mine and the guy writes back saying he is Brad Cook co-owner of Bargain Barn out of Ok. would I please delete my negative comment. He said he has never heard of another company called Bargain Barn, it was not them. I commented that two companies have the same business name? I left and took a nap, I am old you know. I came back to apologize if he was telling the truth and said if I were him I would check into who the other business was. I hit to send and the whole page left except for a white page with black writing saying I could not access this site. Is that called blocked? I am old, on a fixed income but this should not happen to anyone.

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M
9:26 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

eBay round lace tablecloth

Placed order for 2 round tablecloths, 2 round lace tablecloths, 1 rectangle tablecloth, 1 rectangle lace tablecloth with one order. Three of the orders (round tablecloths, rectangle tablecloth and rectangle lace tablecloth) were delivered in estimated time frame. round lace ones were not - showed on follow up page that payment was pending. Everything was on one credit card! called ebay and they told to me to check to see if credit card was charged. It wasn't but they could not check to tell me why it didn't go through. If I had known that I was not getting this order, I would not have placed the other three orders. No more ebay for me. Vendor checked and didn't see my order, but I had received an email confirmation that order was placed.

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Update by Mary Holt
Jan 14, 2020 9:29 pm UTC

even with email confirmation, and order number, vendor did not receive information. Had placed 4 orders and 3 were delivered. at least my credit card was not charged - but that didn't help me with order. Only thing ebay employee could tell me to do was check to see if credit card was charged. No help in tracking down problem. No more e-bay purchases for me.

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C
11:37 am UTC

eBay customer service

The Ebay reps need better training on how to handle situations. I was told i could receive a partial refund by one and then the opposite by another. She was absolutely no help and now im taking a loss. Thanks Ebay. Will use Amazon from now on. nick.bolis is the scam artist seller that started this entire mess. I couldnt get a refund of a measley 19 dollars.

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D
5:46 am UTC

eBay selling

I sold a book via ebay. ebay informed me that the buyer completed the payment and they urged me to send the book right away. ı sent it and the buyer received the book and the postal service confirmed. BUT EBAY HASNOT PAID ME YET. It has been 1, 5 year. I contected them many times and everytime they made another fairytale. I tried to contact the buyer also but he never has answered my mails. so EBAY had a good partnership with a fraud and took my book for free.

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Q
10:59 pm UTC

eBay thief

I wanted a product for Christmas present. The item never came. Tracking revealed instead of FedEx, they used USPS. USPS tracking stated attempted delivery at 544am, no one around. Are you kidding me? I confronted the postman later that day and he didn't even have the product in his truck. It never left the post office. They just make up stuff and eBay believed them. Who is stupid enough to believe someone tried to deliver a package at 544am? They refused to refund money, seller stated it's your problem, not mine. We paid extra and has no product and eBay closed the case stating they attempted delivery so it's your problem.

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S
Shaun R.
Boise, US
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Dec 31, 2019 5:01 am UTC

Dispute it with your bank/credit card.

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T
2:50 pm UTC

eBay jon-e hand warmer burner

buyer replaced burner on new jon-e handwarmer i sent him with a different one i called ebay several times and filed a claim, ebay awarded scam buyer total refund, and said they seen burner was replaced, ebay employee told me to file a police report and they would give me a full refund, i thought police
was to serve and protect, and not do job ebay should be doing, all i wanted was my 17-20.00 burner back ebay sure has opened a can of worms. also it would me great to talk to someone who could speak english.

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B
3:47 pm UTC

eBay mac os x 10.11 el capitan download

I bought the download on 12/13 and worked many hours trying to download, image, and install the software to my MacBook, all of which did not work. The file was stated as corrupted all 3 times that I download the 5.8 GB file even after using the Archive Utility that the seller stated I need to use. I contacted the seller and he immediately gave me more instructions and then told me that I won't get my money back because it is not covered by the eBay Money Back Guarantee. Isn't scamming a customer a bad thing in the marketplace and shouldn't that be guarded against? Thankfully eBay removed the offending listing which I fell scam to, but I am still out my $5.17 in Canadian money, $3.93 US. I just want my money back because I was scammed with a defective product. Thank you.

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C
C
Consign
US
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Mar 26, 2021 4:03 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I would contact Apple.

Software piracy is a mtter their lawyers have gone after in the past.

As a long time Mac user (started with Apple IIs back in the 1980s) Apple's OS software has for many years been available directly from Apple as a reinstall or as a update - not a 3rd party. I am currently working on a 2010 Mac Pro which no longer came with a OS software DVD when it was sold - you need to reinstall or update the OS via a internet connection through the Mac Pro.

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P
12:35 pm UTC

eBay order of ink

Placed order and the screen to pick payment method never came up. You decided to put on my PayPal account which I did not authorize. I called your office immediately and contacted seller within 2 minutes of lacing order to inform them of incorrect payment method and I would re-order w proper payment method which I did. Today got message they are not cancelling so now I have 2 orders and will NOT pay for the PayPal bill since I did not choose that payment method. Takes a lot of nerve for you to pick how I pay. I don't believe I will ever use eBay again as this is not right

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Update by Pks3212
Dec 11, 2019 12:37 pm UTC

Cancelled with PayPal as eBay was no help whatsoever. Never had a company decide my payment method. I would advise against e er using eBay to pay for anything

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C
3:21 pm UTC

eBay 5 different amounts of money taken from my visa befit card

Hi I have had 5 different transactions taken from my visa debit card from segpay/HardistkoI have never heard of /Hardistko and would like to know how segpay/Hardistko obtained my visa debit card details?
1) $114.09 30th nov 2019
2)$114.09. 30th nov 2019
3)$30.43 30th nov 2019
4)$45.63 30th nov 2019
5)$76.18 1st dec 2019
These are the unexplained transactions from segway/Hardistko Please look into this ASAP I look forward to your response thank you cameron.
[protected]@hotmail.com

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Update by Cameron865
Dec 10, 2019 1:46 pm UTC

Is anybody going to reply?

Update by Cameron865
Dec 09, 2019 7:04 pm UTC

5diffrent transactions were taken from my visa debit card I want my money back asap I have never heard of segpay. I purchased an item off eBay and was charged 5 different amounts by Segway. The seller has not received my payment.
I have not used my visa debit for anything else.

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N
7:33 pm UTC

eBay cancelled my order but charged my credit card and hasn't credited it.

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order had been cancelled. I called to make sure I was not going to received it as I desperately needed the light for my kitchen, so I could order elsewhere. Was told I would not be receiving it since the order was cancelled. Two day later received an email saying it was shipped. Called again, said to refuse order. I did, but now Dec 6 and still no credit on my charge card.

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C
3:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

eBay 2 pcs automatic wind power 8 led car light

hi, i send and E-MAIL to the seller, about this items, They delivere to diferent addres, and he said go to post oficee and find out, hey gime the adress, and was a chinese warehouse, people rud and nasty, i buy lot merchandaise, SELLER :HUANY6SHUSHU-8, i hope you resolve thes problem, i went to 4 diferent post oficee and dont have any idea, and the seller said i need find where the items is, they sender and not responsable for enything

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M
6:29 am UTC

eBay unethical seller

Two weeks ago I bid on a 14" CECILIO CVA-400 Viola (Item # [protected]) (Order # [protected]) and the bid was accepted. Yesterday I received an email saying that the seller (iqvo3768) had cancelled my order. I am currently waiting for reimbursment. As a bidder, I was required to agree to purchase the instrument if my bid was accepted; I agreed. Is the seller (iqvo3768) not required to honor their offer to actually sell the product? This is fundementally wrong and the seller (iqvo3768) has not acted as a honest broker. If Ebay is allowing this seller to advertise products with no requirement to fulfill orders, how is this different from fraud? Not only did the seller cancel the order after I paid for the product but after two weeks he or she had not even attempted to send it to me. I would like to know if Ebay requires sellers to actually provide the products they advertise or are buyers at the mercy of sellers on Ebay? Is this how Ebay does businiess?

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S
4:12 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

eBay ebay seller christina russell [protected]@live.com [protected] scammed me out of $200

Christina Rull advertised on Ebay Samsung Galaxy S9 phone for $200 and said she got Samsung Galaxy S10 so she didn't need it anymore so she is selling it cheap. I bought it and she sent me a box filled with papers, but no phone. Ebay would not do anything as there was a delivery confirmation via USPS although it was just a box with papers. This person scammed me out of $200. Beware

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A
11:10 pm UTC

eBay i'm complaining about a bully member of ebay who sends curses in emails.

Please review the email sent to me from "Re: nisteel_97 has sent a question about item #[protected], ending on Oct-24-19 06:49:34 PDT - Light fixture".

This is not appropriate behavior and I have not responded to this bully.. I received an email a week before from a different person trying to pay by check and I said no. I thought it was the same guy but it's a different account.

I can curse him out if you want, but I would prefer if you boot him from eBay and tell him not to come back.

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Update by Andrew Nocera
Oct 21, 2019 11:12 pm UTC

Use curses to seller should be booted

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R
3:26 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

eBay charges on my credit card

I would like to know what all this little charges are on my credit card, I place the order confirm and pay the amount it says, , , when I look at my bank statement there are separte little charge after my orders are completed, , , what are these charges ?
charged by paypal, I called them, they said to contact Ebay, , you are charging these extra monies ...

what are these charges ?

I want to know ..[protected]@aol.com

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J
12:45 pm UTC

eBay they are to many sellers put down.

This was my first time ever ordering from Ebay and it will be my last
I order items that I liked paid for them, didn't know it was going take MONTHS to get here, didn't know they were coming from CHINA, And couldn't get my MONEY back. If I ever get my items I will be very surprised. I gave up my money in good faith now I have to wait and see if I get them at the end of the year NOT HAPPY

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I
10:32 am UTC

eBay ebay removed listing of bogus seller after my purchase

Now I have no way of getting my money back and no way to contact anyone since eBay removed the seller's listing after I purchased the item and the seller is now gone. I expect you to honor your money back guarantee even though I am unable to follow resolution process procedure because I can't now because of circumstances you created. Fix this now!

Here is a portion of the last correspondence I received...

"Hello intyre,
We're writing to let you know that we've removed an item you recently won due to concerns with the seller's account:
[protected] - Nikon AF-S Nikkor 50mm f/1.8G Lens for Digital SLR Camera Body

Since you've already paid for the item, you don't need to do anything else. If your item hasn't arrived yet, it should arrive soon. If it doesn't, then you'll want to open a case in our Resolution Centre. You can learn how to do this, plus find timelines for opening cases, at:
http://pages.ebay.ca/help/buy/item-not-received.html"

Maybe get a human to contact me through ebay messages and not with a useless automated generic answer .

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J
1:17 pm UTC

eBay mastercard by synchrony bank

I received a Credit Card which i never applied for. It was sent under my name to my nieces adress in Rockland County I live in Yonkers. I tried calling the Synchrony Bank using the tel # listed on the rate statement and it was out of service. I seached for the P.O. Box listed and it is not excisting under Synchrony bank. I tried to reach out to ebay mastercard and kept getting a recording that all reps were busy i waited on the line for over 1 hr with no one ever taking my call. I try to chat with them online and they instructed me to contact them by phone with no luck.

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