Treetopmerchandise1is the ultimate scam artist online. The owners are Renee Molda and Steven Seibert. This husband and wife team used to issue fraudulent mortgages from CountryWide to innocent home buyers. Because of it, they were jailed for five years. Now they are online selling fake merchandise. They hire their own family to post positive feedbacks on ebay for them. They are currently being investigated by the police. Any information leading to their arrest, please contact Des Plaines Police Dept at 1420 Miner St # 300, Des Plaines - [protected]
Beware of ebay seller: hyyyy_394823 which is a fraudulent seller on ebay. I purchased a prepaid AT&T gophone card from that seller and after when the seller recharged my account and i started to use the phone the balance recharged was gone! I had to call AT&T and instead found out that they discredited by recharge amount because the ebay seller had used someone else's credit card without authorization and the true owner reported it. So as a warning please beware before making your purchase with seller hyyyy_394823.
I have been a loyal ebay customer for years and have enjoyed absolutely great service from them however I was displeased with their 45 day policy to file complaints against an ebay seller otherwise they will do nothing about your purchase and you are basically left without recourse.
After selling a phone on eBay UK and sending the phone to the buyer via special delivery (tracked and insured) the buyer then filed an item not as described claim in PayPal. As most of you are already aware PayPal normally will rule in favour of the buyer 90% of the time. The buyer was then asked to return the phone for a complete refund. HERE'S THE LOOPHOLE The buyer returns an empty box recorded delivery and then once signed for has proof of returning the phone (even though you just got an empty box) the money is then refunded to the buyer case closed. NO PHONE & NO MONEY. I tried every avenue to recover either the phone or the money to no avail. Police say it's a civil matter. PayPal say you need a police headed report. (Which you can't get because of the above) eBay are not interested because (well, in their words it's got nothing to do with us). I used PayPal's appeals process but again hit a brick wall because they ask for a police headed report you just can't get. You are now left feeling very disregarded and abused by the lack of protection eBay & PayPal promised you but renege on after the event. I feel eBay & PayPal are criminals and should be held accountable for their lies and broken promises to protect its consumers. I also believe our laws should be updated to prosecute these renegade companies like PayPal & eBay and make them held accountable for their disregard of criminal activity though there online businesses.
First, good job to all those who speak out against ebay! It is always a good rule to remember that all companies will look out for their own interest. So it is not surprising that ebay customer service is not willing to be of help. ebay wants their profits, simple as that.
To be fair, ebay is a good medium to purchase things you would not normally see. However, through my experiences…good and bad…there are certain rules that you should use when purchasing on ebay. I hope these are of help:
1. The first rule is to put all the responsibility on the seller. If the seller does not take the time to give an accurate and detailed description of the item, just assume fraud and do not buy.
2. Communicate to the seller and ask many questions before you decide to buy. Many sellers are honest and will take the time to describe their items. BUT…there are too many sellers on ebay who want to scam you. Unfortunately, 9 times out of 10 ebay will side with the seller regardless if they are honest or not.
3. The language in an ebay listing does not matter! Example, if a seller lists an item as “original” and you discover the item is not original after you purchase it…too bad for you. ebay will not care because they got their money and the seller got their money. So ask the seller for proof if an item is original, never take their word unless you are very confident in the honesty of the seller.
4. Never buy anything without and money back guarantee! If the seller will not give you a money back guarantee, be safe and assume they are trying to scam you. Don’t buy without a guarantee!
5. (a 5-star rule and a rule ebay does not want you to know)
* * * * * If you purchase an item and you find out that it does not accurately match the description in the listing, never communicate to the seller first. Leave negative feedback at once and a detailed reason for the negative feedback.
The reasons is simple:
a) It is the seller’s responsibility to be honest.
b) If you say something innocent like, “You sold me a defective item. If you don’t exchange the item or refund my money, I will be forced to leave negative feedback.” In ebay world they can say you committed “feedback blackmail” and use this against you.
c) If the seller does rectify the situation, you can always change the feedback later.
d) If you leave negative feedback, ebay is a little more willing to help rectify the situation. Why?...
e) Negative feedback is just as bad for ebay as the seller. If more buyers left negative feedback about bad purchases, then the federal government’s consumer affairs division would monitor ebay more closely and ebay does not want this.
I purchased a book on half.com using the ISBN (International Standard Book Number) identifying the HARDBACK...
I purchased a book on half.com using the ISBN (International Standard Book Number) identifying the HARDBACK...
I purchased on eBay an antique barometer from Great Britain. I paid using PayPal in mid-March. As of June 3rd I have not received the item. I contacted the seller and was told of a shipping/customs problem but that everything had been settled and I should have the barometer by the end of May. I filed a request with eBay for help and I was just informed via email that a decision has been made in favor of the seller and that I will not get a refund; there was no additional information. I have no barometer and am out over $300. How is this legal. I will avoid eBay from now on and I encourage all shoppers on eBay to be careful.
Ebay has a new scam. After changing the business model, raising fees, elimating listing fees and raising up the final value fee again, they are now looking for Paypal verified (you know, their sister company) ebay sellers to prove who they are. They are calling this a POI check. What they want is for you to give them a copy of your drivers license or passport (anybody else smell identity theft scamming here?) as well as copies of bank statements, utility bills, credit cards, etc. They will shut you down unless you put yourself at risk for identity theft with them. Now why does ebay need all this additional information when their sister company, PayPal, you know the one you use for a payment clearinghouse and the one that will automatically refund a complaining buyer their monies if you do not give them what they want, already has verified you and has your credit card information and your bank account information on file and has the same address and telephone number of your ebay account linked to it? There is a reason why ebay is slow to grow while Amazon is booming, and this is one of them. ebay does not care about sellers any longer and has no qualms about putting sellers at risk for identity theft. And they do not care. I have since had to close out accounts because they do not listen to reason and won't allow any other way to provide proof of identity. I'm certain that they will lose even more people once this new program gets rolled out mainstream.
Alert!!! New fees on shipping charges (Ebay has gone mad) I was a seller on ebay, after making a few sales I found out I was not making money I was losing money the only people that are making the money is ebay, sellers do your math after all the fees and charges, what are you really making? Not to mention why do you thing it takes so long for you to get paid after you make a sale i'll tell you why they hold on to your money and make more money on intrest, when they get paid right away. Paypal is owned by ebay so why do we have to wait for our money and why do we have to pay to paypal a percentage everytime we make a sale.
Join me in boycotting ebay!!!
I am fed up with Ebay and PayPal not supporting their sellers, and where would they be without us??? In the last few years Ebay has changed their rules and now takes money from all angles...even a tax from the shipping that the seller charges the buyers to recieve their items!!! What business do they have to take part of the shipping...this is none of their business and should keep their greedy fingers out!! The reason, they say, they do this is because sellers would charge a ridiculous amount of shipping to a buyer, but if the buyer is willing to pay it, it is none of ebay's business...surely the buyers are smart enough to make their own decisions on weather to buy the item or not! Ebay instructed me to charge more for the item to cover the shipping charge that they take...WHAT? So now everyone looses except Ebay.
Ebay also has a judging form that buyers fill out about sellers, and if they are not 100% happy about everything or are just having a bad day, the seller gets a bad rap. Ebay gives advice on how to get your grade up...Sell the item cheaper(how can we, when we have to cover the postage taxes they take), charge less for shipping, ( how can we...we have to charge more now, because ebay charges shipping taxes), offer paypal for payment, ( how can we, when paypal charges the buyer a certain % of the cost of the item so that they get their cut for the convenience of the buyer, because the buyer is not stupid enouth to pay it), and ship within a certain amount of days. If you do all of this, Ebay, Paypal and the buyer will be happy and you might get a good grade...If the buyer even bothers to give you feedback! (I only get feedback from about 50% of my buyers). By this time, you have lost your butt in the item, and you would be better off giving it to a good cause in your area. I have sold over 1022 items and have 100% feedback, but ebay gives me a below normal grade. and if I would continue to selll thru them, as of June, they will hold my payments from the buyers for 21 days until the buyer is totally satisfied!!! Buyers work so hard, taking pictures of the item, describing them accuratlely, packaging them well, and then going to the post office 4 times a week, so the buyer will recieve them in a timely manner. It use to be fun, but ebay has made it a full time job! I have even sold items that has come up in a negative monetary value for me, because of all of the charges...the buyer is getting a great deal, but the seller is being robbed! Before I knew that ebay was taking a tax off of the postage that I charge the buyer, I was even sending some of the postage back to the buyer, because I accidently charged them too much...Ha, What a joke. I am honest and the Ebay and Paypal is a scam. Oh Paypal...let's talk about that...I went thru hoops for a buyer in France to repackage his item, to cut down on his postage three times, I repackaged and ended up making a box small enough to make his postage where he thought it was cheap enough...He ended up saying he did not get it, and filed a greivance against me...even tho I had the reciept of mailing the item, and told my story, PayPal took his side, and actually went into my Paypal account and took out the amount of the item that was paid to me!!! I am not usually an angry person, and try to look to the good of everything, but there is no more good about ebay or paypal...I QUIT...I hope this note helps you also make a decision. I will sell on other sites. Thanks for reading and Good Luck!!
I sold an item on ebay in September of 2010. Nearly 3 months latter, Dec 4, 2010 customer complained of...
Last week I received notification from Ebay that my listings had been removed. The reason given. ? A complaint from OFCOM in the UK. The apparant reason given by OFCOM was "encouraging illegal activity". ! I was only selling 'mobile phone signal boosters' of which there are hundreds on Ebay. Anyway, as OFCOM have no jurisdiction over another countries affairs, in this case Ireland, I replied to Ebay in disgust and pointed out the error and also wrote to OFCOM asking why they had interfered in the listings of a seller outside the UK. I received a very bland reply from Ebay in which they stated the only way my listings could be relisted was by OFCOM asking Ebay to do so. ! I wrote back to Ebay again pointing out their errors and asked for the listings to be re instated, but again they refused. I then searched the OFCOM web site and found an email address and wrote again expressing my disgust and asking them to revoke their complaint to Ebay. As of this moment I have not heard from OFCOM at all, and Ebay are totally disinterested in my problem.
This situation is tantamount to someone in say the USA, complaining to a regulatory authority in the US that they object to a listing from a German national, and the regulatory authority in the USA asking for Ebay to remove the German listing. ! OFCOM have no jurisdiction over a seller from Ireland or any other country, other than the UK. In any event how can a 'mobile phone signal booster' actually encourage people to engage in an "illegal activity". ?? This situation is only the latest in a string of problems with Ebay and PayPal. The latest was in regard to 'feedback' which was nasty and unwarranted from a couple of buyers but although Ebay agreed with my complaint about the feedback they refused point blank to change anything. The way Ebay, amd PayPal deal with complaints, and fail to understand the problems and send back such casual replies is annoying and very frustrating. I think a move to a different buy and sell web site is long overdue.
Below you find my Attorney Generals Complaint i filed with Missouri. I would like a representative to call me back and fix this ### that your system caused. I got confirmation from several different support staff that this was a software ### up yet i have to defend and prove my innocents in the fashion of I Have paid even then no one will fix your screw up. It was caused by your engineers failures. This is class action lawsuit stuff that all i wanted was my account cleared the false accusations resolved and corrected. yet ebays stance is ### you.
Your consumer complaint was successfully submitted to the Attorney General's Consumer Protection Division.
This is your receipt. Please print this page for your records.
To file another consumer complaint with the Attorney General's Office, click here.
Confirmation Number: 401214
Confirmation Time: [protected]:53:27
Your Contact Information
Name: Mr. edward a mitchell
Address: 6819 winchester
kansas city MS 64133
Home Phone: [protected]
Work Phone: [protected]
Information About Company that Complaint is Against
Name of Company: Ebay Inc
Address: 2065 Hamilton Avenue
San Jose CA 95131
Web Site: http://ebay.com
Contact's Name: Jamie, Matt
Contact's Title: Customer Support, Manager
Details of Transaction
Date of Transaction: Apr 21 2011
Amount of Transaction: 45.99
Payment Method: Other/No Payment
Details of Complaint
How and where did you learn about product or service?
Description of Complaint:
Item Number [protected] seller account ecoolstore. I need to report this member for Theft. I purchased htis item using Ebay buy it now. I paid for the item. A week later i get emailed that i havent paid and need to pay for the item or i get a negative transaction against my account. I notified the seller several times including the transaction ID from Paypal the seller stated simply they refuse to mark it paid and refund my money since ebay said i didnt even with the paypal payment. In ebay when a seller marks your transaction not paid there is no recourse for the buyer to validate and prove payment. The only options you get are pay or contact not validate. So i called ebay and i get nothign we can do wait till it is closed and the seller wins and then maybe we can help you after the fact. I asked to speak to a manger after this last transaction with ebay customers support and got Matt who didnt do anything didnt even look at the mattter. was blunt and rude and simply didnt give a ### about me. When i cussed the peice of ### limp rag hung up. Mean while. I spoke to ebay support staff who validated that this is a systems issue with programming on ebay side which is why payment didnt post yet i am stuck out begging ebay to fix their ###. Meanwhile my seller is saying ### you i am not giving you your money back till ebay says i have to and stealing 46.98. This is against the law plain and simply you are abeding a theif and perpetuating a crime of fraud and theft. I purchase, and paid for item. Ebay didnt mark it paid. Ebay then after 7 days automatically files a non paym, ent claim against my account. When i click on the complaint filed against me the only options i have are to pay or contact the seller. When i contact the seller he says i am not giving your money back and i am not sending your item out and ebay is behind me so i dont have to honor this sell or refund. When i contact ebay you state there is nothing we can do. Your system Ebay, screwed up this transaction, you filed an automated claim against me. i validated to ebay and the seller i paid using paypal and provided the transaction code and proof of payment and i am told too bad by ebay there is nothing we can do. This is not legal and Matt is a peice of limp ### ###. Can i please speak to someone with some ability to correct your ###ing mistake? I need a representative of ebay to correct ebays ### up. I dont need some little skirt week knee ### who can not and will not assist me. This is a class action lawsuit and i can not imagine i am the only user affect by ebays unitended theft assistance. But you have allowed it to occur and continue to be parcipated against me with no recourse till after i am found guilty of non paymnet then maybe i can get some assistance from resolution center. Now when i go to report a user at the resolution center i go to ebay, customer support and customer support and then contact us i get we offer nothing. There is no way to correct your lying system which failed to mark my item paid. There is no way to correct the transaction and leave negative feedback for the seller who refused to refund my money or send item. I have no recourse and ebay is stealing my money and helping the thief get away with it. how many others are you doing this too which brings us to legal how do i get my lawyer ahold of your lawyer since no one at ebay wants to use common sense and correct your ### up? Have someone call me or you talk to the missouri attorney general and discuss why your facilitating a crime, of internet fraud? alan mitchell [protected]
Did you sign a contract, warranty agreement or similar papers?
What action have you taken to resolve this complaint?
Tried to resolve thru ebay process
Name of any agency contacted:
Have you been sued or filed a lawsuit about this complaint?
How do you want this complaint resolved?
If you answered "Other" to the previous question, please specify
I want a refund and ability to lv Neg Feedback
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eBAY IS charging double on what they call "final value fees". A seller is charged an "insertion fee" for being able to list an item as an auction (one fee) and as a buy it now item (another fee). Both fees are insertion fees and make sense. The problem comes when the item is sold. It can only sell ONE way or the other. If an item sells as an auction, the final value fee is a % based on the sell price. However, if the item is sold as a "buy it now" item, then there is a final value fee schedule based on the dollar value of the item sold. I have found that when some of my items sold this way - I was charged BOTH the buy it now final value fee AND the auction % fee - as if it sold as an auction too (which is a much higher fee). THIS IS DOUBLE CHARGING FOR THE FINAL VALUE FEES. When I complained, they DID issue me a credit for all of these items, but informed me that doing further business with them, I would continue to be billed in this manner. However, nowhere on any of their information in customer service or on their websites, does it state that as a seller: 'YOU WILL BE CHARGED BOTH AN AUCTION % FINAL VALUE FEE AND A BUY IT NOW FINAL VALUE FEE' no matter how the item sells. They don't say that because that is double charging for the same service. The insertion fee is paid under BOTH ways because as a seller, you want to give the buyer both options. However, in the final value fee - which is only based on the sold item - they can't charge both fees. It should be based on how it sold and as per their fee schedule. Yes, they try to confuse you. But this is really clear and I wish I knew where to go to get to the appropiate people to complain. I want to continue as a seller, but cannot do so, until they correct this problem. Out of my 16 items sold, which sold for just under $300 (not including shipping charges) they over charged me 8 times for a total of $5.26. I was issued a "one-time" credit because I MADE SENSE! But I was warned that it would not be done again. This is not right and they need to be notified and correct this. The amounts are small and maybe people don't notice - but they should. If you can help me or know where I can go, contact me at [protected]@msn.com. THANK YOU