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I am writing to formally complain about the terrible experience I had at your Las Vegas Airport location on March 20, 2025. After waiting in a long, frustrating line at 11:00 PM, I was met with unprofessional and aggressive behavior from your employee, Rachel.
When I finally reached the counter, Rachel insisted that I provide proof of auto insurance. I explained that my credit card, which I used to book the rental, provides full coverage, and I even showed her the policy number. Instead of accepting this, she kept pressuring me to purchase your in-house insurance, despite my clear refusal. Her attitude was rude, dismissive, and completely unprofessional.
After wasting my time arguing over an unnecessary upsell, she ultimately refused to give me the rental and claimed my money would be refunded. This was not only a blatant scam attempt but also an outright refusal of service without cause.
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This is exactly what happend to me in Jacksonville FL. It was a 6' black male about 250 lbs and I am a 5' white female 125 lbs. He actually pushed me in front of witnesses who agreed he shouldn't have touched me. I called the Police but they only called me back 90 minutes later, after I had left rather than stand outside in 95 degree heat, in an abandoned hotel parking lot. It hasn't been refunded. They are a total scam...and total scum.