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Dunkin' Donuts
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1.8 11 Reviews 541 Complaints
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Dunkin' Donuts Complaints 541

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Dunkin' Donuts Poor Service and Insults at Dunkin' Donuts: A Terrible Experience at Store #343XXX in Florida

I recently went to Dunkin' Donuts and had a pretty bad experience. I always ask for my frosted donuts to be put in a box instead of a bag because the frosting gets all over the bag and it's just not a good look. But when I asked the employee to put my two frosted donuts in a box, she refused. She said the frosting was dry and that she wouldn't lose her job over giving me a box. I didn't understand why she was being so difficult about it.

To make matters worse, the employee started insulting me right in front of my grandkids, who are only 4 and 2 years old. They were scared and didn't understand what was going on, they just wanted their donuts. It was really embarrassing and I didn't know what to do. In the end, we left the store without any donuts, which made my little ones very upset. They kept asking me why we didn't get any donuts and I didn't know what to say.

I was so upset about the whole thing that I decided to email customer service. The area manager called me back and offered me a dozen donuts for my troubles. But honestly, I felt insulted. There were other customers in the store and my grandkids were horrified and scared as this lady continued to scream bad words. It was a really terrible experience and I wouldn't recommend going to store #343XXX in Florida if you want good service at Dunkin' Donuts.

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11:14 am EDT
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I went to your site on Chandler street in Worcester 2 times now. The first time I was in the drive thru and was told my card didn't take so they charged me twice. I didn't know this until I arrived home and checked my bank account. I tried to call there multiple times, but no one would answer. Today I went to it again and was paying cash, I am attempting...

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11:19 am EDT
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I was just in Dunkin Donuts in Hartford, CT on 3250 Main st at the Noble Convenience store and I just the most horrible display of verbal abuse on an employee by the "manager"... I believe her name is Tashawna or something to that effect. She was screaming to the top of her lungs at two employees, but one of them wasn't actually doing anything wrong! She...

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7:45 am EDT
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Dunkin' Donuts Having a bathroom. People are eating in there and refused bathroom

I walk daily with a friend every morning and have our coffee and breakfast. Now they have refused anyone use of there bathroom. They are the only ones in Medford, Massachusetts to do so.. it it's located on Riverside Avenue and Forest street in Medford Massachusetts. If you will take our money and there are children and seniors there, you should allow them facilities shameful

Desired outcome: Open the facilities it hasn't been Covid in years

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1:06 am EDT
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Dunkin' Donuts Rude kids who don't want to work, long lines

Dunkin' management needs to fire some of the people working at this location on 1163 N. 9th St., Stroudsburg, PA, 18360. Around 11AM, April 12, there was a long line, and "Bunnie" and some other female worker was just standing around laughing and not doing their job. Those 2 need to be replaced. Her excuse was they are shorthanded. But they were just standing around doing nothing, and laughing. They don't care. Get rid of them. They don't know the value of WORK. ZERO work ethic. I had to go to the 9th St Dunkin Donuts because the East Stroudsburg ones are much worse - The Dunkin on 237-265 North Cortland St. across from the East Stroudsburg High School (A new Dunkin' building has been built where the parking lot is in the picture.) waters down their coffee and don't care about making it right. Fire these KIDS and start hiring ***OLDER*** people who CARE about their job and show respect for their customers!

Desired outcome: BETTER MANAGEMENT, BETTER WORKERS WHO RESPECT CUSTOMERS AND PROPERLY MAKE THEIR ORDERS.

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9:47 am EDT
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Hi I was an employee and was disrespectful by a manager. Due I was there for more than a year this manager disrespected employees and myself by talking bad languages at you and talking about his employees. He will asked students to go on a date and un proper touching them not only this store at other stores. All employees fear him especially females that...

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10:53 am EDT
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Dunkin' Donuts Service crew very rude

To whom it may concern,

I just want to file a complaint with one of your staff in dunkin donuts at SM Marilao here in the philippines.

To start of i was accompanied by 3 of my family members. I ordered a 2 box of dunuts and the service crew is very rude and sarcastic and not helpful with our order. Since we are still trying to choose an order for the donuts and the service crew is bit irritated. The attitude that your staff member showed me was really off the hook and really got me a little upset.

Just wanted to let you guys know so that you can take some action with your staff member. I know this is not a good way to represent your company.

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11:03 am EST
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Dunkin' Donuts Canton Illinois store.

My wife and I visited the Canton, Il store 3/4/23 at around 2pm. All that was available were donut scraps and the clerk informed us they will not be making anymore. What do they plan on selling for the next 5 hrs? As far as Baskin Robbins part, to get a pint of ice cream of our choice we would have had to pay more, simply because they have to do it. Pay more for the idiots to do there job? 1st time in the store & it will be our last, you have lost costumers for a lifetime. Word of mouth shuts places down.

Desired outcome: Fix your Canton Illinois store.

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2:50 pm EST
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Dunkin' Donuts A $100 gift card was taken by employee for a $15.00 purchase and the balance was not returned

This is The Speech Academy in Easton CT A parent gave us a $100 gift card for Christmas. A disabled, autistic student went into Dunkin Donuts on Route 15 in Fairfield Your employee took the card and did not return the amount on it the handicapped student made a $15 purchase.

PLEASE reimburse The Speech Academy 656 Morehouse Road Easton, CT 06612 This is my third request.

[protected]@thespeechacademy.org

Desired outcome: Send a $100 gift card back to us or at least an $80 gift card

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11:27 pm EST
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I’m a college student at The University of Illinois at UC so I go to the dunkin on green st. I’m waiting in line and the first red flag is that the customer in front of me seemed to be arguing with the workers for a long time. She told the worker that she has class in three minutes, so she just wants a refund, and the worker wrote something on a receipt and...

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6:25 pm EST
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I went in to Store #308 509 Located 13801 QnS Blvd Briarwood NY today Dec 23,2022 and I was disgusted with the stores atmosphere and cleanliness of the store! To whom it may concern at Dunkin Corporate It’s with a heavy heart that I have to make a complaint against this store in the subject line. When I went in to this store today Dec 23,2022 At...

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10:37 pm EST

Dunkin' Donuts Hiring, lack there of

On several occasions I have went to dunkin donuts in plattsburgh to fill out applications to get a job, ive been told I either had to wait apparently so many years before I could be re hired then was told earlier this year that I wasnt re hireable, the last time I worked for dunkin donuts was in 2007, and at the time I was caring for my mother who was terminally ill, I had called into work and told that I had an emergency that my mother stopped breathing and we were rushing her to the hospital by ambulance and I was told that there was nothing they could do that I had to come in, I said im sorry but I am heading to the hospital with my mother she stopped breathing and that I was not coming in I am her health care proxy and her caregiver and I needed to be there at the hospital with her, at that time I was told if I didnt come in to work that I would no longer have a job, so I was fired, I have over the years attempt to gain employment with dunkin donuts but im told I am not re hireable, which I think is unfair being that I had a legitament reason for calling in, I know that this happened with another job as well and when the owner of the company found out why the manager let me go he reinstated my employment and told me that the manager was wrong for firing me when it was an emergency. Can you please tell me why I am not rehirable or if its because your district manager here in plattsburgh just doesnt like me.

Desired outcome: would like to be able to go back to work for dunkin donuts

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5:12 pm EST

Dunkin' Donuts Uptown place tower 1 dunkin donuts crew

Your crew this 5am shift were rude. They were a man and a lady. They let us wait for 15 minutes without apologizing and explaining why. We already waited when we had to ask why it is taking so long, and told us that it is because they are still receiving the new stocks of donut for today. They never told us that we had to wait for about 20 minutes or more and showed us unpleasant facial expressions.

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10:36 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Dunkin' Donuts Lack of customer service

As a customer of 30+ years, I was disappointed by Dunkin’s new rewards program that excludes cold brewed coffee. The program now mimics Tim Horton’s rewards which removes rewards options.

Sadly, I received the following:

“ Thank you for taking the time to send us your Dunkin' idea. We receive many unsolicited suggestions from our friends outside the company, driven by a love and passion for our brands.

Though we appreciate your time and effort, we cannot accept or review unsolicited ideas, including: patented or un-patented, trademarked or un-trademarked ideas, copyright protected materials, advertising slogans, marketing programs, patent applications, product suggestions, or prototypes.

We are sorry if this is a disappointment, but we do want to thank you for thinking of Dunkin'.”

What is very disappointing to me is how such a reputable company has chosen to respond to life long customers with automated responses.

The fact that the email hasn’t been read by a human makes this even more grievous.

Desired outcome: I would like a call from a customer service manager at the executive level to discuss how to better respond to loyal customers.

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Resolved

After sending a follow up email, a customer service person personally reviewed my complaint and responded appropriately.

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5:28 pm EDT
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Dunkin' Donuts Mobile App

09/29/2022 - 3:36pm.

Today is National Coffee Day and I wanted to order my free coffee. Opened Mobile App and placed my order. Chk #2495. When I got to the store, I was charged the full price ($4.12) of my iced coffee. I'm fully aware that I would/may have to pay for the add-ons ($0.30 for Caramel Swirls and $0.60 for Almond Milk) but not the full price.

Desired outcome: A coupon for a free drink.

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3:01 pm EDT

Dunkin' Donuts Cambridge alewife brook parkway manager there was horrible if you don't like your job then leave very rude arrogant disresepectfull

i went there at 115 pm today Sunday September 18th and i never saw such rudeness from a manager in all my life . she was fresh to all the customer banging things around talked fresh i said very rude she just looked at if there was something wrong with me i was with my partner.

she talked fresh to every customer that went in the store we got a egg bacon sandwich she put them all in one bag dropped a sandwich on the floor and picked it up i could not tell if it was mine or someone elses if it was mine i was going to yell at her but i can't say if it was mine.

she should not be there does not give good customer service. she had long redish hair heavy set around 35 ish

Desired outcome: if i go in there next week i am sure she will still be there i will call the store tomorrow and corporate also i called there and she answered i asked for a manager she said i can help you i asked her for her name she hung up quickly

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11:44 am EDT
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9-6-2022 Rude employees. The girls working there are rude, arrogant and unfriendly. There are 2 employees that seem pleasant (Connellsville Pa.) The other women will let you know they could care less about you or any question you might have. Saying “have a nice day” with an attitude doesn’t work girls. Most Dunkin’ Donuts have rude employees, you can...

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10:47 am EDT

Dunkin' Donuts incompetence

i guess you have so many complaints you don't answer the phones. call me [protected]. sept 1 2022.i placed an order and nothing I ordered was received. I live about 7 miles away and asked them, the store, they wanted me to come and get it. If you make a mistake take care of it properly, not ask the customer to come back and pick it up. This is too short? What did I leave out?

Desired outcome: take care of business

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11:42 am EDT

Dunkin' Donuts s.4th abilene tx. 79605

Employee for bout month what I've seen...

Michelle allowing young kids to be in work ares and aged well below 16 making drinks, handing to customers via drive thru.

Work harrassment of yelling aggressively target to one employee, by Michelle and adapted daughter Rebecca. Women's emotion get out wack by Rebecca was reason y. Michelle spoke of it probably being in her head.

Switch blaming by Michelle and Rebecca.

Michelle's husband performing work in kitchen camo clothes casual wear and and during times told that doesn't work for company.

No initial training for training to this individual. Even spoken by Michelle.

Employees free to get food at will as well drinks as u wish

Poor management support

Told trying to hard by baker for saying good morning aggresively. Like forcing to become friendly. Just was proper business attitude

There's a lot of this going on that are being hidden to appreance.

Act as well illegal drug on prep table seen rolling a blunt in which was result of getting rid of employee to cover happened.

Poor environment and hostile work place. Feels like high school.

Timers on food product not done to make sure product good to serve to customer in proper temperature to serve.

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2:44 pm EDT

Dunkin' Donuts Doughnuts

Went in there was 5 people working, waited 8 mins, not only did not have masks on sneezed in front of me, dounts. Then I ordered small coffee 2 doughnuts they wanted 9.65. They dont care. They were shut down before they need to be shut down again. This how it was before reopen. They were not caring about anything and the time and date was 7am on8/15/22 but money, no hair nets sneezing an coughing in air no hand in front of month. Cough or sneeze.

Desired outcome: shut down

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About Dunkin' Donuts

Screenshot Dunkin' Donuts
Dunkin' Donuts is a popular American multinational coffee and doughnut company that was founded in 1950. The company has grown to become one of the largest coffee and baked goods chains in the world, with over 12,000 locations in 36 countries. Dunkin' Donuts is known for its signature coffee, doughnuts, and breakfast sandwiches, which are enjoyed by millions of customers every day.

The company's menu features a wide variety of coffee drinks, including hot and iced coffee, espresso, cappuccino, and lattes. Dunkin' Donuts also offers a range of baked goods, such as doughnuts, muffins, bagels, and croissants, as well as breakfast sandwiches and wraps. The company's menu is designed to cater to a wide range of tastes and preferences, with options for both sweet and savory breakfast items.

Dunkin' Donuts is committed to providing high-quality products and exceptional customer service. The company sources its coffee beans from around the world and roasts them in small batches to ensure freshness and flavor. Dunkin' Donuts also uses high-quality ingredients in its baked goods, such as real butter, eggs, and milk.

In addition to its menu offerings, Dunkin' Donuts is also known for its innovative marketing campaigns and partnerships. The company has collaborated with a number of celebrities and brands over the years, including Snoop Dogg, David Ortiz, and the NFL. Dunkin' Donuts also sponsors a number of sports teams and events, including the Boston Red Sox and the New York Yankees.

Overall, Dunkin' Donuts is a beloved brand that has become a staple in the American coffee and breakfast scene. With its delicious menu offerings, commitment to quality, and innovative marketing strategies, Dunkin' Donuts is sure to continue to be a favorite among coffee and doughnut lovers for years to come.
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Overview of Dunkin' Donuts complaint handling

Dunkin' Donuts reviews first appeared on Complaints Board on Jul 21, 2006. The latest review Dunkin Promo Halloween Bucket was posted on Oct 18, 2024. The latest complaint Lack of customer service was resolved on Nov 01, 2022. Dunkin' Donuts has an average consumer rating of 2 stars from 552 reviews. Dunkin' Donuts has resolved 115 complaints.
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  1. Dunkin' Donuts Contacts

  2. Dunkin' Donuts phone numbers
    +1 (800) 447-0013
    +1 (800) 447-0013
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    DD Perks & Mobile App Questions
    +1 (800) 859-5339
    +1 (800) 859-5339
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    Feedback
    +1 (781) 737-5132
    +1 (781) 737-5132
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    Dunkin' Brands
    +1 (781) 737-3000
    +1 (781) 737-3000
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    Headquarters
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  3. Dunkin' Donuts emails
  4. Dunkin' Donuts address
    130 Royal Street, Canton, Massachusetts, 02021, United States
  5. Dunkin' Donuts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2024
  7. View all Dunkin' Donuts contacts
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Dunkin' Donuts is ranked 5 among 219 companies in the Restaurants and Dining category

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