[Resolved] DressLily.com — customer service phone numbers
I cannot get in touch with either of the listed customer service numbers for Dress.Lily.com: 1.530.419.5986 or 1.669.721.9322. I've heard from over 30 members on facebook that this website is a scam and I ordered an item from them on 06.02.16 and the money was taken out of my account and I would really appreciate a number to talk to an actual human to resolve my issue.
My order number is: LP160611759290323 - 13.25
I am asked to submit a 'ticket' for a customer service rep to get back to me and every time I select a subject from the drop down menu the website always brings me back to the sign in page.
I am irate and I deserve to know what is going on with this company. This is not right at all. I would like a FULL refund of: 13.25 to be credited back to my debit card.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
DressLily.com Customer Care's Response · Jul 06, 2016
We wish to apologize for any inconvenience.
We are really sorry for the inconvenience.
I am sorry to tell you that we can not find your order according to the order numebr you offered us.
Please kindly send me a private message stating your correct order number or your account email address Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Dresslily.com Customer Service
DressLily.com Customer Care's Response · Jul 14, 2016
Thank you for notifying us of your complaint.
I am sorry to tell you that we can not find your order according to the order number you offered us.
Could you please offer us your correct order number or email address to us so we can check the information for you?
Here is link: http://support.dresslily.com/
Thank you for your support and kind understanding.
Dresslily Customer Service
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