ADVERTISIMENT

Dreamsbeds and mattresses

N Jan 25, 2020

We've ordered a bed and a mattress from Dreams few weeks ago (Cost us £3100), and arrived only a less than week ago. But we are not happy with the bed as it is too high and not convenient to get in as I'm a short person. We tried a similar mattress on a different bed In the shop but didn't realise this bed frame was too high. We bought it without thinking too much because the shop assistant so keen to sell the beds for us gave us the confidence that if we are not happy with any of the products we will be able to return it within a time limit. But now the shop and the customer service are refusing for us to return or exchange it, according to their returns policy. Surely this is breaking the consumer rights law.

ADVERTISIMENT
Comment Guidelines

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    ADVERTISIMENT

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
    ADVERTISIMENT