Design Within Reach
Reviews and Complaints

I purchased an Eames chair from you about 6 years ago for about $6,000. The chair was beautiful but had an obvious design flaw having to do with the stock mounts which provided a flimsy connection with glue and short screws. The chair broke about a month ago and I accepted that there was no warranty to cover the cost, however getting a proper quote in a timely fashion has been like pulling teeth.

.com for their terrible customer service! I had to reorder my item three times, and each time they sent me the wrong item. It was a complete waste of time, and I only got my item after a month of waiting. The worst part is that they don't even apologize for their mistakes. It's like they don't care about their customers at all.

I was excited to purchase from DWR.com because they have a great selection of modern furniture, but after my experience with their customer service, I will never shop with them again. It's not worth the frustration and the time wastage. They really need to step up their game if they want to keep their customers.

On a positive note, the quality of their products is great. I love the sleek and modern design of the furniture. It's perfect for anyone who is looking to elevate their living space. The price point is a bit high, but it's worth it for the quality.

Overall, I would recommend DWR.com for their products but be prepared for terrible customer service. If you have any problems with your order, it may take a while to get it resolved. But if you're willing to take the risk, their furniture is definitely worth the investment.

So, I dropped a whole lot of moolah on a sweet Eames Lounge Chair from Design Within Reach, only to have it break all outta warranty. Big bummer, dude. All I wanted was some help finding out where I could get it fixed up, ya know? So, I tried calling and emailing 'em like every month for NINE FLIPPIN' MONTHS and they still haven't given me squat for info. I even talked to one of their store managers on the phone like 31 days ago and sent follow-up email, but nada. Talk about not coming through for the customer, man.

I recently ordered a lamp from Design Within Reach (dwr.com) and unfortunately, they sent me the wrong one. I was pretty bummed about it, but I decided to reach out to their customer support team to get it sorted out. I reached out multiple times, but it took them weeks to respond. I was starting to get pretty frustrated, but eventually, they got back to me and shipped out the correct lamp.

However, things didn't end there. They requested that I return the wrong lamp they had sent me, but I never heard back from them about how to go about doing that. In the meantime, I went ahead and installed the new lamp and realized that it wasn't really worth the hassle of dealing with this place. The quality of the lamp was just okay, but the customer service experience left a bad taste in my mouth.

All in all, I wouldn't really recommend Design Within Reach (dwr.com). While the product was okay, the customer service experience left a lot to be desired. If you're looking for a hassle-free experience, you might want to look elsewhere.

Yo, so I’m pretty bummed about my experience with Design Within Reach aka dwr.com. I copped two Profile shelf units four whole months ago, ya feel me? But get this, when the main shelves arrived (finally) a month ago, they didn’t include any assembly parts. I hit up DWR and they was tryna tell me that I had everything I needed, but I ain’t no fool, I know what I order. Then two weeks later they hit me back, thinking maybe the parts got lost during shipping or something. But did they follow up? Nah, son. And get this, I paid over 3Gs for this ish and I ain’t got nothin’ but excuses. It’s whack, yo. They saying it might be Knoll’s fault since they shipped it, but when I hit them up, they can’t do nothin’ cause I bought from DWR. This whole thing is ridiculous and I wouldn’t recommend ordering from them.

Design Within Reach has a good selection of furniture pieces, with some of them being made and shipped from Europe. However, it's important to note that if the shelves for your unit are not included in the box being shipped from Italy, your wait time may double - from the typical 12 weeks to 24 weeks for the entire order to arrive. It's a curious thing that there is no FedEx in Italy, but this seems to be something that DWR needs to improve on. Despite this shipping issue, the sales people at DWR are pleasant to deal with and always ready to help with a smile.

I got my hands on two Risom lounge chairs from DWR in August 2022. These chairs were meant to be super comfy for me and my family to lounge around on. Unfortunately, things didn't go as planned.

First off, the delivery service was a subcontractor called $#*!erson Transport. Let's just say that I wasn't impressed with them. When the chairs arrived, they were wrong! We sent them back within five minutes, but my husband made an error and signed the acceptance form hastily. This caused a whole lot of confusion. The chairs disappeared and we were left with nothing to sit on.

I reached out to DWR multiple times, but I ended up speaking to Zach. Unfortunately, he was not helpful at all. He refused to issue a refund, stating that the document containing our signature meant that we had accepted the chairs. This made me feel helpless, as I had no way of getting my money back. I even had to produce the chairs myself!

The customer service I received from DWR was abysmal. No calls were returned, and I was left feeling frustrated and unheard. This whole experience left me feeling disappointed and let down. As a result, I will never buy anything from this company again.

In conclusion, I cannot recommend DWR to anyone looking for high-quality furniture. The lack of communication and poor customer service really turned me off. If you're looking for good customer service, DWR is not the place to go.

I gotta tell ya, I just ain't too happy with my purchase experience at Design Within Reach. I bought me two Nerd Chairs from their online store, and boy howdy was I disappointed. Them chairs were shipped in plain ol' boxes without any fancy schmancy wrapping or packaging to protect 'em. Can ya believe it? And as ya might expect, one of them chairs was totally done in by the time it got to my doorstep. Now, I paid a pretty penny for them chairs, and I reckon that sorta price oughta come with some level of care when it comes to shipping the dang things.

But it ain't just the shipping that's got me down in the dumps. Them customer service folks over at Design Within Reach weren't exactly zippin' and zappin' to get my issue resolved. In fact, I found 'em to be downright slow and unhelpful. And that's just plain unacceptable in my book.

So, needless to say, I ain't plannin' on buyin' nothin' else from Design Within Reach. I reckon there's plenty of other stores out there that can offer me good quality products at a fair price, without all this hassle. Ya feel me?

Design Within Reach's shipping process seems to be more trouble than it's worth. My order was shipped in several packages, and one of them was stuck on "label created" for almost a week. I got in touch with their customer service team to inquire about the delay, and they seemed indifferent and eager to get me off their hands. They advised me to wait for a WEEK for the tracking to update, which was not very reassuring.

After waiting for another few days, I contacted them again, and they finally acknowledged that something might be wrong with the shipping. They promised to ship a replacement part and assured me that someone would get in touch with me in two business days. Unfortunately, that never happened. I was left in the dark, wondering when or if I would ever receive my purchase.

Amazingly enough, I received the third package just two days later. However, it was not what I had ordered! The part was completely wrong; it was the wrong size, the wrong color, and the wrong shape. I couldn't believe it! My frustration level was off the charts, and I was at my wit's end.

All in all, my experience with Design Within Reach has been less than satisfactory. Their shipping process and customer service leave much to be desired, and I wouldn't recommend them to anyone looking for quality products and reliable service.

Okay, listen here folks. I got me some bar stools from the DWR website a while back, and let me tell you...it was a whole ordeal. I was told they had 'em in stock and I'd get 'em quick, but boy was I wrong. Ain't nobody know what's goin' on there, they just keep sayin' it's some sorta system glitch. I mean, come on now, keep me updated or somethin'! I feel like I'm left out in the cold, all on my own. And don't even get me started on the customer service. I called up the Miami store one day and this guy named Daniel, he was just plain rude. Laughin' at my problems like it's some sorta joke. And don't even think the customer service folks were any better. I was complainin' about the whole situation and one of 'em just straight up hung up on me! Is this the way they treat us customers? Ain't nobody deserves that sorta treatment. I guess I'll just stick to buyin' my furniture elsewhere from now on.

I had a horrendous experience with Design Within Reach (dwr.com) and strongly advise against purchasing anything from them. Be prepared to wait for months before you receive your items. And when they finally do arrive, be ready for a terrible experience with their “white glove” delivery service, Ukay.

Ukay is simply not ok. They refuse to arrange a delivery date and time in advance and turn down proposed dates and times at short notice. This makes it impossible to make reasonable arrangements for delivery, as they did twice in my case.

What’s more, Design Within Reach seems to turn a blind eye to Ukay's appalling service. All they say is that Ukay is a white glove service, when in fact they are a third rate outfit.

I urge you to take my advice and stay far away from Design Within Reach. Trust me; you do not want to go through the same experience I had to endure.