unprofessional behavior
I work at Dollar Tree #1969 and have been there for nearly 4 years. Very recently it has become incredibly apparent that a newly hired Assistant Manager has "it in for me". I've been threatened by this same asst. mgr. when she said "Be careful who you throw under the bus". I'm in the dark about what she even means. I've had multiple complaints about her from customers...she's got to be the very most unprofessional person in a position of leadership than I've ever been unfortunate enough to come across. I guess now we're gonna see if Dollar Tree stands by their cashiers, or if asst. mgrs are just allowed to degrade, insult, threaten cashiers...we'll see
Desired outcome: I'd like this asst. mgr to maybe take some coping skills or at the very least, customer service training
Service at 2 Dollar Tree Stores and no follow through on the first problem by customer service
1. Why do you no longer carry Icy Drops breath drops?
2. In December I put a bottle of bleach on the counter at a Dollar Tree store. The cap was loose and spilled all over my hand, and the sleeve of my jacket. I was not allowed to use the restroom due to Covid restrictions. The manager offered me hand sanitizer to clean the bleach off my hand. How stupid. I ended up having to go to a Walmart that was nearby to wash my hand, UNACCEPTABLE. There are exceptions to every rule. My husband called and spoke with someone who said they would send something as compensation for the ruined jacket. Nothing ever arrived.
3. Yesterday I bought a spray bottle of some cleaner, along with a number of other items. I put the bags, my purse, and my phone on the table when arriving home. A few minutes later I went to put the items away, only to find once again a loose cap on the cleaning solution allowed the cleaner to spill, getting liquid in my phone.
4. The rudeness of 2 associates at the above mentioned store yesterday was unbelievable.
5. My 2 trips to Dollar Tree have cost me about $60.00 to replace the jacket, and to fix my cellphone.
6. I have been on hold for almost 50 minutes with Dollar Tree customer service to address these problems. What is the automated system at Dollar
Tree? Is it a call back system. Not explained in the recording while one is on hold.
Why is there no email customer service?
I am a stock holder, but maybe not for much longer.
Desired outcome: Address these problems. Have real customer service, not some joke.
Staffing, customer service
While shopping at the dollar tree in Tempe on Kyrene and Baseline, the manager on duty was complaining to her staff about how much work she had to do. Every other word out of her mouth was the F-bomb, how do they expect me to do my job with two truck deliveries in one day. One register was open, the line was super long and she looked over at it, rolled her...
Read full complaintThe cleanliness/neatness of the store
I am a retail merchandiser for a company and I service the Dollar Tree listed above. This Dollar Tree is in horrible shape, as the floors are dirty and the aisles are cluttered with boxes and products. The bathroom (there is only one in operation) stinks and is also incredibly filthy. Most of the time I'm in there, there is no toilet paper, no soap...
Service; Complaint against Store Manager for that time period and date
Store# 5931 500 Slappey Blvd Albany Ga [protected] ;8449 05931 04 027 [protected]- Register assigned to Emily -3/14/21 ;12:57 pm. Prior to my turn left to check out the previous customer transaction was completed, but he hadn't left the counter. I placed a bottle of energy drink on the conveyor belt, and she asked him if it was his. I said no! She...
Read full complaintManager Howard, behaviour rude
Go to the Dollar store in Milford Delaware quite often, the manager Howard in this store is so rude. First, how would allow the one cashier's line to back up into the aisle and not provide opening up his cash register to help out. Today, he watched me stand in line waiting for someone to help me, and he came up to open his register walking past me to say he...
Read full complaintEmployee
Employee named Ty at DT near Walmart in boone rolled her eyes and said an expletive when I said I had an exemption from wearing a mask when in the store. I confronted her about her attitude and she promptly made a call to the Boone PD saying I refused to leave "her" store. I asked for the number of the person above her and she flat out refused.
The manager
The manager on Braun rd San Antonio to was being extra rude about the mask being on when in fact the government stated that the mask are not enforced and it is not mandatory to those that don't want to wear a mask. I stated that the mask is no longer enforced and she gave me a smirky rude answer back and handed me a mask, but what's funny is if she was so...
Read full complaintNot being able to get in touch with someone by phone
I put in an application for dollar tree in saint Charles, IL. So I called and let them know, and she said I was not hirable. I do not understand why, and I need an expiation. I tried to call and been waiting for 1 hour. Can someone please e-mail me and explain why, or please send me a good phone number that I can call. I do not know what else to do. Can someone please help me clear this matter. Thank-you
Read full complaintWhite male cashier
I'm filing a complaint against a white male cashier who refused to take me at the cash register telling me he was closed and then took all the customers after me. I asked him why he said he was closed when he was clearly opened, and he said he felt like accepting the other customers. Him and the other cashier are both white. I'm not white.
Desired outcome: Tell him not to discriminate. He might be a racist.
Sales associate with a threatening, bad & racist attitude
On 3/3/2021 I dashed into the store, completely not realizing I didn't have my mask on. I grabbed my things and stood in line. When it was almost my turn, the sales associate rudely said, "I'm not ringing you up. No mask." I explained I forgot, did she have a mask, I d gladly put it on. Again, she rudely said no with an attitude. I turned to the woman...
Dirty inside.
On Feb. 20, 2021, I stopped in at the Dollar Tree, Store # 2096, located at 574 South Avenue, Tallmadge, Ohio 44278 and was shocked at how dirty is is inside. This was my first time to shop at this store and it was the nastiest store I have ever been in. The shelves were a mess and the carpeting looks as though it has not be vacuumed for a long, long time...
Read full complaintRude employees
I drive an hour to this store to get a certain product. I come so often and buy this item in cases that an employee there who said she did the ordering told me just 4 days ago that she would order me cases of this product and would hold it for me. Today, I asked an employee stocking if any more of this product was in the back, she said I can not check for...
Read full complaintcashier was rude
Went to store #28 which is in Richmond, Ky . The cashier was so rude that I have decided not to shop there again. The lines are always long however that understandable but the rude cashier isn't. Today my total was $87.00 which I should have just left, she never told me a total, never looked up while scanning items then when she was done stood there as if I was a inconvenience to her. Sorry she had to work today, but it is a job. But the manager there isn't any better so shouldn't expect any different.
Desired outcome: need to train the employees that we are human and need respect.
Condition of store and customer service
Visited the dollar tree store on daniel stuart square 22191 on monday, february 22, 2021 at approximatley 3:15 pm. The store was very messy. There was one shopping cart available. However, i saw a few other empty carts located in the aisles, blocking the path. As if someone left them, but no employee could be bothered to put them back. The young lady...
Read full complaintThe manager
I was shopping in a dollar tree on 89th and Penn ave so Bloomington Minnesota without a mask on and the manager lady harassed me the whole time I was there following me around threatening me calling the cops on me. I have a medical condition that I am exempt from wearing a mask. I asked her if she was a certified Dr. She ignored me yelling at me to get on a...
Read full complaint and 1 commentStore employees
I just visited the Dollar Tree store in Campbellville, KY. Of the three employees that I saw in the store. One had a mask on, but under her nose. The other two did not have a mask on. The one was at the checkout counter, when I asked, "do you not have a mask". She replied, "NO I DO NOT". I told her that I was not happy about the fact that she was not...
Read full complaintStore number 2294 sales associate tandon [protected])
I was in line paying for my products and ask you clerk/store manager to double my bag because the water was heavy and had busted the bag before, he caught an attitude right away, his whole demeanor changed he started saying that he only doing what he was told which was ok but I still insisted that he double my bags of water, he got even more furious with...
Read full complaintA certain young man with dark hair and his attitude and language
My wife and I are faithful customers to your store 7069 on business 60, in dexter, mo and have been since opening day, this time a certain employee a male with dark hair was being extremely rude and loud and being aggressive towards a young employee there, using foul language and being aggressive like he was looking for a fight. He was told several times to...
Rude manager
I have been shopping dollar tree for many years and go everyday. I began shopping at the one on South Main Street in Downtown Wilkes-Barre, PA. I do like to use coupons on some items if I have them. I know your store policy on coupons and have always followed it. The manager began to get nasty to me and told me I can only use one coupon per day! I know it...
Read full complaintAbout Dollar Tree
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Nah, I had the worst manager dollar tree ever produced. Worked in a DC, and someone who would later be promoted to L1 manager, would steal the good store orders from the stack effectively making his day super easy and the elderly peopled get fired over productivity. He was about 23 or so at the time. He is still there as a manager helping his literal friends do the exact same behavior while old people an disabled people are still busting their butts and still being fired for productivity. I was told cheaters never prosper, but at dollar tree they get promoted to managers.
Why are you taking customer's complaints as a cashier? When a customer has a complaint direct them to to store manager, manager on duty, or give them the help desk phone number. You as a cashier are not equipped to take customer complaints.
Howard clearly the complaint was about the manager. Maybe the main store manager was out smoking off break, or allowing their friends to steal merchandise 3 times. As I've from other complaints here.