Dollar General
reviews and complaints

Two times I have purchased Daisy sour cream at the Bean Station, TN store, only to get it home, take off the lid to find the seal had been torn off and finger prints all the way to the bottom of container with a smell of vomit. These incidents were approximately six months apart. I did not return to store as the gas and time would have been more expensive than the product itself so I slammed each of them in the trash. The first time, I chalked it up to disgust but the second time made me angry. That store needs a lot of attention. Disgusting!

On 12/16/2021 at 9:30 a.m., I was shopping at Dollar General Store #16948. My compliant is about the "manager" employee who was busy complaining to another employee about your company. I stood waiting to checkout while she kept talking. I finally asked for some service. She told me I was rude, and do not come back to this store.
It it my feeling that people are getting paid a decent wage to "work" and make sure the customers are taken care of.

We bought a bag of heartland farms cat food and my 4 month old cat is so sick now she lost weight she's throwing up blood she won't even eat canned tuna. We had to force water down her throat thanks to heart land cat food. I don't think she's gonna make it another week. I want to talk to whoever owns the heart land brand. [protected]@gmail.com.

I got hurt at work, when I was finished with my retainer, it fills on me empty. It fills across my back, neck, and head. now I'm suffering from Post-concussion Syndrome having, headaches... I told the man at work that the retainer fill on me. did not even ask if I am ok or not.
I went to the workman comp doctor, and he gave me sent to do light duties work to return, but they say they don't have light duties I've been out of work. They don't intend to pay me from the time I got hurt. so do you think they should pay me Workman's comp being they have no light duties?

Truck driver pulled up behind me and my 3 year old and stuck us for 30+ minutes.he could have let us out B4 he opened the back plus he didn't have to pull up right behind.. truck number 73628 he knew I had child with me.he just looked at me and opened the back doors it seemed as if he was taking as long as possible on purpose because I was agitated because I had to get my child to the doctors on which she missed do to this.. what would be nice is if he would have been more considerate about a child sitting in the car for so long..

I was just at the main intersection in Ellisville MS. The light on my side was green and he ran through the red light that he had and could clearly see that he did not have enough room to make the turn. He never slowed down. Thank goodness nothing was behind me so I could back up. His trailer number was 11008. I work for a transportation company so I know this is unacceptable!

I have applied and been accepted for the military discount with the Dollar General Store. I am being told it is the second Wednesday of each month for the discount. I go to the Armuchee Store, in Rome GA 30165. I rang up my item at the self check out, entered my phone number and no discount was given. I asked the young lady at the register. She didn't know anything about the military discount. I went looking for the manager, she told me it was no longer the second Wedesday of each month, but a day selected at random. What good is that, unless you are going to send me a notice each month. I use the $5 discount on $25 each Saturday with no problem. Our Family Dollar will now give the $5 off $25 order. OUr Publix grocery store will do the same with $30 order. I guess I can forget Dollar General and go to another store. Please contact me at [protected] and let me know what I should do in the future. Today's date is 12/8/2021.

Why do you have a DG store in Newbury Ohio if it Closed every day at 5 pm people are just getting off work and can't go shopping the Manager Don't care and the DM could not give a [censored] either because she doesn't like Newbury any ways So why bother having a store there, we need a Store that OPEN and CLEAN and has Workes that's not rude or mean to the costumers

I opened the bag to pour it into the dog container. It smelled funny, but I just thought it was because it wasn't the brand I usually buy. Tonight I decided to look at the dog food bag as tomorrow is trash day. Low and behold the dog food had expired 9/22/21. Iam not happy to have to run to the store to get another bag of food tonight to feed my two dogs.
Thank you
Marie Jordon
Sweet [protected]@hotmail.com

Hello I was working for dollar general for almost 3 years never missed a day worked hard for this company. My store manager quit after like 13 years with the company so as I was assistant manager so I had to do her job this company had the employees work 8 hours by ourselves and when I went to the district manager and voiced my concerns about this they didn't care they said I was being negative for caring about our safety. I had a meeting with the district manager and she didn't want to help I told her all the stress was making me ill she didn't care as long as the store was open and I also told that someone had a gun in the building and they fired me saying they didn't have to tell me why. Beware when you have worries or concerns they will fire you and not the person in the wrong. She still have a job I also told the district manager when we had our meeting that I felt like I was be discriminated against because I was black.

Had a big sign on store front window of store cokes 4 for 4 dollars.Also sign in front of cokes Got 4 cokes qnd Went to check out and told me add expired yesterday and told me price 220 each. They should honor there signed if they are still up. It was at 12pm. Had plenty of time to take signes down. They would not over ride. There mistake not mine and the manager was hateful and thought if was funny. You do not treat customers this way. I will tell my family and friends about this store.

I find it appalling they have workers in on the holidays and they are not getting holiday pay.. its bad enough they are there while everyone else is closed but not to pay them for their inconvenience of the holiday. DG should be closed in my opinion for the holidays. The workers are in the building missing their family and for what regular pay. If it was me i would quit. Walmart treats employees better than this.

I sent an email about my issue and received no response and its been two weeks. I saw this complain portal and I am now filing a complaint ot hopefully at least get a response. I am contacting about the advertising that happened for the one day sale on Friday 11/5. I received the ad in my email about this one day sale. The ad was also in all the stores. I went to more than 5 Dollar General stores in my area and none of them had the items for the one day sale. They all had the same excuse that our trucks are behind and we don't have those items. Two of the stores said because of their store remodel their trucks are 3 weeks behind. This is false advertising to advertise a sale and not have the items in the sale. I was very disappointed after visiting several stores that no one had these items that had been advertised. All of the stores apologized for not having the items but this is so unacceptable.

Please advise on this issue and what can be done. The items that I wanted to take advantage of from this one-day sale are below.
Karaoke Microphone in the ad for $6
Vibe Bluetooth speaker with phone cradle in ad for $5

Every time people ask to use the restroom, the employees say its out of order. So for months this store, 31802 hwy.44 Eustis, Florida. The problem hasnt never got fixed. Something needs to be done here so that the customers has a place to use the restroom. How hard is that to do. One of the employees say to go out back and go between the big barrels. Now that's not very professional. Please resolve this matter... Thank you.

Store #01870
date 11-18-21 at 17:28:28
this store is a disgrace for name dollar general

filthy
carts of merchandise just pushed in isles,
unable to get to shelves due to carts,
so disorganized,
merchandise thrown on floor
nothing straightened up,

i asked the cashier who was the manager and she gave me a name
i asked her why the store is in this horrible shape, my reply i received:
1. "we are working very short staffed, and the corporate is dragging their feet on hiring people. And believe me we dont like seeing the store in these conditions either. We dont have time to do store and attend to customers also"

2. I asked other local stores are in good order and why cant this one be?
she replied, "those are newer stores" i told her that has nothing to do with new or old stores.

On 15 Nov 2021 I went to the Dollar General store in Callaway FL ( STORE # 12293) at approximately 3:00PM. I completed my shopping and approached register # 1, I immediately noticed the cashier was the same one who had given me problems at least 3 times previously. I don't know her name, but she is an older looking white woman with a very short, fully white haircut. As she totaled my items, I input my USAA charge card. I then removed my card after it chimed to indicate it had been approved. I then waited for her to complete her action at the register. Just as she had done on at least three other occasions, she asked me to input my card and I told her I already had and the system was processing and waiting on her to press whatever register key she had to. She then became very loud and belligerent and told me I was lying and that I was simply attempting to "steal the groceries, and I wanted her to pay for my items"
The customer in line behind me stepped up to inform her that she had witnessed me input my card, but that didn't change anything as she continued to accuse me of attempting to steal the items. This despite the face that I had given her my ID to check because I was purchasing a bottle of wine. I asked for the manager and once she arrived, I demanded an apology, to which the manager indicated she was not going to talk down to her employee in front of me. At this time, a group of three customers entered the store and began to tell the manager that she was wrong. The manager began to yell at the customers and then told them to leave the store or she would call the police. The manager t5hen turned to me and said she was tossing everyone in the store out. I told her I wasn't leaving while my card info was still incomplete in their system. I continued to demand an apology. Finally, either the manager or the cashier pressed the register key and the receipt printed out. They both looked at me as if I had just completed a magic trick. Once again, I asked for an apology and the manager instructed her employees to do so. She did mumble an almost inaudible "sorry". I then took the receipt and walked out without saying another word. The trio she had thrown out earlier was still in the parking lot and they were fuming and telling me they would testify to what happened if I wanted them to. Because I am a Black male and both manager and cashier are both white women, I felt in was a blatant example of racial discrimination and harassment. After 20 years of honorable military service, It is shameful that I have to feel under siege at Dollar General.