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Customer service
Customer Service I went to The Dollar General located at 496 25th Ave in Bellwood Illinois today 7/29/2020 at 4:45pm. I stopped there after working a 16 hour day to pick up a few household items. I don't like to go there because the customer service is so bad and I wish I had not. I got my items and was standing in line. Once the cashier had finished ...
Read full review of Dollar GeneralStore manager
The new store manager (Ms. Cash) at the Berkshire Dr in Clinton, MS treat her employees like crap. Ms. Cash is rule and on drugs (meth and marijuana). I myself witnessed the verbal abuse toward her employees. Ms. Cash customer services are awful. As a customer for many years at this location. I never saw anything like this before she's became manager. It'...
Read full review of Dollar General and 1 commentReturns - amounts charged
hello, I have a complaint to file in regards to store # 19288 East Providence RI - The employee is Christine - the blond manager on weekends @ this location. SHe is rude, incompetent and has absolutely no concept of basic math and she should be fired. I have NEVER made a complaint before, but this cant go unnoted. I was there last night and spent around...
Read full review of Dollar GeneralCustomer service - manager - incorrect billing and incorrect return
hello, I have a complaint to file in regards to store # 19288 employee is Christine - the blond manager on weekends @ this location. SHe is rude, incompetent and has absolutely no concept of basic math and she should be fired. I have NEVER made a complaint before, but this cant go unnoted. I was there last night and spent around $260. one of my purchase...
Read full review of Dollar GeneralStore manager
Hello, I went to a DOllar General (Store #19288) last night East Providemnce RI. AMong the things I ourchased were 3 t-shirts for 10 dollars. WHen I got to the register, the T-shirts did not ring in correctly - they were charging me $550 per shirt. I asked the girl to get a manager to help with the price override and this is when things went bad. Thi...
Read full review of Dollar GeneralEmployee conduct and violation of ada 500
I do not expect, nor will I tolerate, being bullied by DG employee 'Karen' because I can not wear a mask due to medical issues. That is, however, what happened at DG store #01954 in Carlisle, Ohio at 20:57 on 07/25/2020. Karen told me I had to have a mask on to shop in the store. I explained that I can not wear a mask due to medical issues. She told me that...
Read full review of Dollar GeneralCustomer service
This is the second time the employee has yelled at me "We close in 5 minutes." Or "We're closed" as I'm approaching the register to check out. I have been in customer service for over 6 years & have always been taught to treat people the OPPOSITE of how people are treated there. It's the only store open in our town at 9 PM & I didn't get off until 8 PM. I...
Read full review of Dollar GeneralNo face mask enforcement
I visited the Dollar General Market in White House, TN 37188 on 7/25/2020 and saw the sign on the entrance doors that clearly states Mask REQUIRED. However, I saw many customers who were not wearing a face mask. Will you please advise as to how DG plans on enforcing the use of requires face masks? Until they do, I won't be shopping at Dollar General. Thank you.
Read full review of Dollar GeneralStore 18186
A cashier/maybe manager, name barb... Brown curly hair age 50's Tom beck and I visited the mill hall store #18186 on 07/20/2020... Barb seen we did not have masks on... We apologize... Tom tried to talk to her but she was yelling and cursing at all the customers... Very rude and disrespectful...Could not believe it... Walked away feeling umcomfortable...
Read full review of Dollar GeneralCoupons
I visit store#18665 located at 4078 N.C. Hwy 56 E Louisburg, NC 27549 very frequently since it's convenient for me and every time I try to use a digital coupon with them they don't work and they always have the same excuse"we don't know why they won't work". I am not the only customer that has had this issue, so I don't know why you can't fix the problem or allow the manager to do an override for the coupons. I visited the store again today and have 2 coupons which I downloaded and added to my coupons on the DG app and when I got to the register and signed in it wouldn't take the coupons off and no one could figure out why not how to fix it. $5.00 may not seem like a lot to some people but it is to me, so instead of paying $14.59 I was charged $19.59. If I could've waited for the items I needed until tomorrow and shopped somewhere else I would have, but I couldn't. Since this store has opened there has been nothing but problems with their digital coupons, so over time I estimate that I could have saved approximately $50 dollars with the coupons had they worked properly. It's also frustrating you spend time sorting through them, adding them on your app only to get to the register to find out they still don't work after they said they fixed the problem. I have been to other DG stores and never had any issues using my coupons but this store is ridiculous and it's inconvenient for me to have to go to another store just to be able to use them. On multiple occasions I have left my items at the register and went to Family Dollar to get what I needed because the coupons didn't work. It would be nice if someone can figure out what's going on at this store and fix the problem, otherwise today will be my last visit to this store and I will take my business elsewhere.
Not wearing masks
Store # 16795 at 89 Hickman Rd Nw Calabash, NC 28467 do not wear masks at all... Not one employee and also cough at counter... When asked one cashier, I was told she had medical condition which was obvious not true being a customer for years... Not any more... They were told to. All signs in store state masks are mandated and even on front door entrance and...
Read full review of Dollar GeneralCovid 19 safety in dollar general stores
First of all, I have been a front line worker for the last 30 years and I want you to know that I never leave an online complaint about a store that I shop from, I just stop going there. However this isn't about me, this is about the safety of my family and the families of a small community. I'm not going to leave you a letter here, but I just thought you...
Read full review of Dollar General and 1 commentEmployees not in compliance with face covering
July 21, 2020... I shop at the waxahachie, texas store located on hyw 77... Where many employees have come and went. The two that have been there for at least two years do not wear face covering. There is a notice at entrance that all customers that enter must wear masks yet the woman that does the stocking never wear a mask. For that reason I always wear...
Read full review of Dollar GeneralCoupon problems
I went to store #06558 and was purchasing 5 Tide detegents and 5 Downy Fabric Softeners. As checking out I gave the cashier the coupons for the items. She ask the management (Annette)about the coupons. The manager told me that they ONLY except digital coupons from there site. This is ridicoulus! I called the Corporate Office. They stated that management wa...
Read full review of Dollar GeneralHealth concern
I have been a regular customer at store 17038, Lake Blvd., Redding, CA. I would like to continue being a regular customer but we have a statewide mask mandate for COVID-19 and, even though the store does have it posted to wear masks, almost none of the employees wear them. A few days ago, one employee did have one on but around her chin, not covering mouth or nose. Thank you.
Read full review of Dollar General and 1 commentExecutive order of face covering
Today July 18, 2020 I went to a local Dollar General to pick up a few items with my daughter. Upon entering the store I noticed 2 employees sitting behind the register without the use of a face covering. I asked if they were required to wear them. The both replied "NOPE we don't have to wear them if we don't want to NOPE". On July 10, 2020 Governor Tate...
Read full review of Dollar GeneralDigital coupons
I went to Dollar general in Mt. Carroll, IL. today saturday the 18th of july And when I got to the check out the digital coupons werent working. So I couldnt use my by 25 get 5 off. I spent almost 40 dollars. and I didnt recieve any 5 dollars off of my total. I only waited till today to be able to get 5 dollars off of my total. I feel I should be compensated for this. Kim Bush [protected] [protected]@yahoo.com
Read full review of Dollar GeneralUnethical behavior
The staff is rude to each other and customers. Vulgar and lewd music is played overhead in the store. This mostly occurs after the manager is gone for the day. I'm sure no one goes to the DG to hear [censored] every 30 seconds. The parking lot is a hang out for drug users. The outside is used as a urinal. Trash is strewn all over the parking lot and around building.
Read full review of Dollar GeneralMason quart jars
I bought your quart mason jars this evening and three of the jars broke while canning my fresh garden beans in them it made a complete mess of my food and I'm hoping the broken glass doesn't tear up my new 85 dollar pressure canner I recently purchased two weeks ago thank you for your attention to this matter. I always buys my canning jars at your store located at Allen Kentucky. First time this has happened I have photos and a receipt showing I just bought them
Employee not complying with state law requing covid 19 face coverings.
I was in Dollar General store 13648 in Valley Falls KS at 7:00 PM today and the cashier was not wearing a face covering as required by Kansas State Executive Order. When I inquired about the situation the clerk advised that she kept forgetting to put it on. That seemed to be a weak excuse as state law requires wearing one at all times, with very few...
Read full review of Dollar GeneralAbout Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone numberHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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