Menu
CB Retail Stores Dollar General 500 A Central Ave, Carlisle, OH, 45005, US
Dollar General company logo
Dollar General
reviews & complaints
Dollar General company logo

Dollar General

500 A Central Ave, Carlisle, OH, 45005, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
E
8:51 am EDT

Dollar General - Employee conduct and violation of ada 500

I do not expect, nor will I tolerate, being bullied by DG employee 'Karen' because I can not wear a mask due to medical issues. That is, however, what happened at DG store #01954 in Carlisle, Ohio at 20:57 on 07/25/2020. Karen told me I had to have a mask on to shop in the store. I explained that I can not wear a mask due to medical issues. She told me that doesn't matter; I had to wear a mask. I told her that no, I do not have to wear a mask. She told me 'it's the law'. I told her no, it's not the law; there's an exemption for people who are unable to wear a mask due to medical conditions. That's why it's a recommendation, not mandatory. I added that she needed to put her own mask over her nose, not below it. She informed me that I don't know what I'm talking about, that masks are supposed to be worn below the nose. I told her 'she' obviously didn't know what 'she' was talking about - to which she replied she knew more about it than I. I replied 'obviously you don't' and walked away from her. She continued to say yes, she did and again I didn't know what I was talking about, yada, yada. I went to the register and asked the gentleman to get the manager for me. The manager, Denise, was not there. Karen was 'acting' manager. When she came to the register, I pointed to the store's signage and asked her to read the last statement on it. She refused so I read it to her. As I paid for a loaf of bread and two plastic containers, she continued to run her mouth. For the record, I do not have covid. I am medically considered to be at high-risk. However, I am at higher risk if I wear a mask. I suggest Dollar General, at the very least, make sure employees are informed about how 'they' should wear their masks and that it does matter if a customer can not wear a mask.

Read full review of Dollar General
Update by Emaem
Jul 26, 2020 11:06 am EDT

Update: I spoke with the Asst. Manager today about this incident. When she apologized, I told her I didn't call for an apology. The call was not for my benefit. It was for the store's benefit. I called to let them know they need to make Karen aware of exemptions included in the mask recommendation - and how to properly wear her own mask. Either they will make her aware or they won't. Either way she's not my problem.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.