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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 11 reviews and 3862 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 50 of 194

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J
10:28 pm UTC
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Been in there several times when she is there and she has been unfriendly to me and I know getting a new store but I feel itll be just like the old one with her she wont keep it clean and I sure there will always be stuff on the carts and in the way it is now. The only 2 that ever say hi when you go in is lisa cole and morgan h. And they are willing to help you when you need help

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K
6:42 pm UTC
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Ask if there was a restroom clerk replied not for public and i told her well cant be cause my daughter has use restroom here before in this store plenty of times and today it was it not for the public in a rude manner 325 main st. Cadiz ky [protected] store number

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J
7:05 pm UTC
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On may 6, 2020 I walking inside the store I noticed a 90% off sign on this rolling cart in there was 3 bins and 1 sign.. So I proceeded to it.. I looked on it and saw a makeup.. I even saw a co worker and she just came out the store but put her things up and got back down on her knees and started to make more purchases because you have people that shop for...

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M
10:40 pm UTC
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I went into store and short girl with bobcut and hard rim glasses this was tonight 5/03/2020. I went into store to get some milk ice cream and ice, she says to me um we close in 7 minutes, I said cause it made me mad, I guess I will go somewhere else, she said (okay) I have worked for heb for 14 years and you never tell a customer that until you are closed...

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C
6:47 pm UTC

Dollar General Cashier

I was at Bethel Springs Tn.Dollar general today and bought over 70 something items that were suppose to be 50% off. at least that's what the tags that were displayed on boxes said. But when I got home I started unpacking my items and started thinking that the price I paid at store was extremely high. And noticed that not a one of the items price was reduced by 50% . I would like to get a store credit or refund on that 50 % discount that was advertised for me to get. Because if not then I would consider that to be false advertisement. Ive tried over 20 times calling store and no one will answer phone.

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Willowdust
Racine, US
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May 07, 2020 3:15 am UTC
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They do not answer phone calls. Neither do they answer emails, except to say they received it and will soon answer. I am also tired of all the products that say "Unavailable" or " Out of Stock" or "Only Available in Store." It's worse since the Corona virus but was horrible before then, too. There are also items I used to buy online that now say they're only available in the store. I've been buying from them many years but If I find an alternative, I will switch - purely out of frustration. Oh, yes, I also am against their increasing shipping costs to us.

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L
2:41 pm UTC

Dollar General Employees

Today I was at dollar general love going there but today was the worst day there not going there no longer the employees was very rude at me the young guy and the older woman with glasses I had coupons on my dollar general app the kid was giving me a attitude and the older woman that works there telling me that the coupons in the dg don't work she Embarrassed me in front of the people that was there and they all was laughing and talking about me and looking at me I was trying to explain to her and she was telling me stop lady I have better things to do I was like that's a nice way to treat your costumers never going back there again so I went to the one in Lowell church st the coupons worked there with no problem and they are very friendly I even told her about what happened to me earlier she said yeah I know that woman a lot of people complains about her if she is not happy with her job she should leave

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K
12:20 pm UTC
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I was in the Labelle Florida Dollar General Market, I was there for my usual products and hoped to get Lysol spray for home use, 1 can but was none on shelves, I ask a employee and was told we just put out like 2 cases, we went and looked and there was none, as I was checking out here come a man with all the Lysol spray in his cart, like 40 cans, I ask him...

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K
2:37 am UTC
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I went to the store that is on w. Walnut on 4/28/20. I asked the manger that was on duty that if and where the disinfected wipes are. His reply to was they r behind the counter. I said oh ok. They r limiting one container of them per person. They want to do tp that way also. I was told many times from employees that u can only buy 1 container per person...

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P
4:09 pm UTC
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My husband and I go to store #14289 on 12235 West Pike, Gratiot, OH. We are both 69 years old and try to contact stores before we go there due to the virus to see if they have the product we are looking for. For the last 2 weeks or maybe longer, no one at this store answers the phone. Now for the last 4-5 days, the phone rings and all we get is static and...

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A
12:58 pm UTC
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My sister and I went into the dollar general (store # 15729) in Albertville, Al. on 04-26-20 and I have never in my life been treated so badly in a store. We went in just to get drinks, paper plates, laundry detergent, garbage bags, and so on. We didn't get anything that wasn't an essential but from the moment we walked in the employee (Allison) had it out...

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R
5:57 pm UTC
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My daughter purchased 3 solar lights for me at the Hulbert, Oklahoma store. The cashier did not bag them and in picking them up one dropped, breaking. The cashier looked at my daughter and pretty much said, "can't do anything about it" because my daughter dropped it. My daughter is 35 and a very responsible adult. I feel the company owes the money for the yard light because the cashier did not bag it after taking the money.

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M
8:52 pm UTC
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I went into the south parkersburg dollar general store on pike street suit 5. The employee shantelle working night shift on 4/24/2020 at 8:15 followed me outofthe store accusing me of stealing in front of everybody outside the store when I clearly have done no wrong. Public wonderment n public embarrassment and I want to file suit n due this store and the...

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J
10:04 pm UTC
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the most racist district manager. She wants all black people. Hates you if you aren't black especially her 2 employees who are Hispanic and white males. She is rude to customers! She hates one employee so bad she demoted him because he has a 2nd job! She treats her employees very badly. She's always screaming at everyone including store managers! She need...

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J
6:49 pm UTC
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My name is Denise Diggs and I am of sound mind and I have personal information about the incident that occurred on April 20, 2020. On April 20, 2020, I decided to be a good Samaritan and help a homeless person. Therefore, I decides to purchase some canned Vienna sausages that were clearly priced 59 cents in that section. Once the sales associate started...

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B
3:22 pm UTC
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My mom finally got out of the house and went to the Dollar General located in Simmesport, La. She was in the store for a very few minutes to get the things she needed. When walked out of the store, her car was egged with raw eggs. She was to scared to go back in the store and report this, so I went in today and just lucked up that a District Manager was in...

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E
1:50 pm UTC

Dollar General I was threatened with a gun by one of your Inverness MS employee

I Ealla Moore was in your store in Inverness, MS Store number 19950 about 11:00 am Saturday morning April 18, 2020. I was treated so rude every other customer that came into the store was complaining about her attitude. She was snapping everyone up and being unprofessional. As I walk into the store there was a signup that read three paper products per customer. I wanted to purchases two packages of paper towel as I approached the counter I heard her saying that my children are at home I am tired of telling them that they could only by one paper towel and one tissue they suppose to be grown but they act like they can not understand. There was no sign up in the store that stated this. A customer asked for bleach her response to them was I can not do anything as long as people are coming in this store. I believe her job is to serve the customer not to make them feel less than a human being. As I made my way to the counter she began to talk crazy to me so this caused me to respond in a very negative way whereas I used some profanity toward your employee. At this time she said I am going to call the police so I said yes call the police so I can show her the sign in the door that's when the other employee went to the door and took down the sign. That when she opened her mouth and said she had a gun in her car and that she would shoot me my response to this was going ahead you are going to have to shoot because I am not scared of no gun. There were a store full of people at this time. My complaint does you allow your employees to be rude and degrade your customers or, talking about shooting them as much store violence this country has seen. As angry as I am now the experience that I had at my home town store will never be forgotten by me nor my friend that was in the store with me at the time.

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H
1:47 pm UTC
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04/18/2020 around 9:15 am: I was checking to see if this store had their chemical supplies on the shelves. At the time a gentleman and a lady were in the process of stocking their current shipment. I asked them if they had received any Lysol disinfectant spray or wipes. The lady replied: "we do not know and if we did it would be tomorrow before they would...

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N
3:20 pm UTC

Dollar General covid 19

Your store in Alvarado, TX . Needs wipes at shopping carts no one employees and customers have no face coverings . Isles are crowded Boxes need to be unpacked no room in store . I will not return until pandemic is gone … I did not feel safe at all in store when I asked about senior hour they said it was open to everyone, they did not just have seniors in. Anyone could go in, that was not the point of senior hours . Thanks .

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C
12:10 pm UTC
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On this date, 4/17/20 at 10:24 am I was shopping at my local dollar store (#14481) where I shop regularly, as I was doing my shopping, there were two young males restocking the shelves and as I was going about my business buying what I needed, one of them had made a statement towards his co-worker, "do you smell vinegar?"(very loudly) as I was making my way...

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M
3:52 pm UTC
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Today at 8:30 am I went to the above business for milk. As I was in the the checkout line a lady in front of me began chastising the shopper in front of her... saying that, in today's environment, it was not right for her to take all the cleaning supplies and paper products, leaving nothing for anyone else, that all other stores limited the items to 2 per...

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Dollar General is ranked 13 among 103 companies in the Retail Stores category