Dollar General reviews and complaints 1
View all 3851 complaintsDollar General - Poor customer service.
I visited your store in Belleville store # 16112, I was looking to purchase a 13 gallon trash can with a lid. Found the can, not the lids, so I saw an employee stocking and asked if there were lids in the back maybe because there were none for the can I wanted. Her reply was, "guess we don't have any", so I went the the cashier who I assumed was an manager, (maybe they should wear different color shirts so customers know from a distance know when they see a manager) and I asked her the same question and got basically the same answer. No one tried to help me or offer another suggestion or anything. They simply didn't care. I was a front end supervisor at Old Navy for 10yrs. NEVER would these responses be accepted. Customers are the reason they have jobs. I really suggest you implement customer service training with new hires and a brush up course with current employees. This store is also constantly a mess! Every hour the store should be looked at and picked up. Very hard to shop for clothing in your stores, everything crammed in and all over the floor.
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