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Gift card
I had bought a Dollar General gift card for $50 for my mother-in-law who is 81 years of age. She went there to purchase items with use of her card. The cashier told her she couldn't use the card because it would shut their system down. So she had to got to another town which also had a Dollar General store to use it. What kind of business is this. She i...
Read full review of Dollar GeneralA worker walking a roud store no mask on
I believe his name was jim only guy working today february 13 th 6639 belair rd this is totally forbidded I believe girl called him jim
Read full review of Dollar GeneralMistake then lied too
I have been down on my luck after applying for jobs and getting interviews I was finally hired at dollar general... Went to work I walk about 30min there and back well I was there when the store wasn't opened and had to walk back just to come back and open the store with the guy well this night felt off because I closed on day with a girl I never worked...
Read full review of Dollar GeneralPop up Food vendors in parking lot
When has a store manager in Farmersville, Tx been given the authority to allow individuals to allow food vendors to have pop-up food vendors in the parking lot?
Manager
I have worked for dg for seven months now, and not once have I been late nor have I ever asked time off, deb the manager said two months ago she had plans for me to become a lead soon... Well come to find out she hired a girl that worked there three years ago and automatically she became new lead, that didn't work out, the fuel quit.. Two weeks later deb...
Read full review of Dollar GeneralCigarettes
Go to $ general - new cashier (very nice) chatting during checkout. Manager (crystal) comes up watching and showing her what to do - but she had done all right so far. I ask for 2 packs marlboro special select short in gold box (this is how I always ask) the cashier turns around but "manager" is on it and drops them in my bag while cashier checks my license...
Manager constantly yelling and refusing customer
The manager is refusing service to anyone without a mask on. She was already rude before a covid and now even more so just so that you do what she says. I will go 10 miles back to town just to go to walmart-mart just to not have to deal with her yelling and lack of respect towards customers. I have had many people tell me they haven't gone back or just put...
Read full review of Dollar GeneralDoesn't care about their employees
When they have good employees that rarely ever call's in, works their hinny's off for very little pay or encouragement. You will the first to have your hours cut to accommodate a new employee. Where's the loyalty for all your years of hard work. This being the reason they can't keep anyone very long! Letting other shifts getting away without completing...
Read full review of Dollar General and 1 commentClosing policies, former employee policies, management-on-a-power-trip
I was literally JUST informed by a very recently former employee (quit due to scheduling conflicts, and I understand the conflicts now) that Dollar General stores are supposed to have TWO (2) staff members on site to close the store for the night. I have encountered MANY instances with the Dollar General store in Batavia, NY, where team member employee...
Read full review of Dollar GeneralManagement
01/31/2021. I was an employee at dollar general on 300 Azalea Road in Mobile, Alabama. I had been working there for about three weeks, less than a month. A customer came in and tried to intimidate me because I wouldn't sell him tobacco without seeing his ID (you know, the law and also the company policy). He came back later and started antagonizing me...
Read full review of Dollar GeneralDigital coupons
Dollar General advertises digital coupons if you have their app on your phone. My roommate downloaded the app months ago and has successfully used it at several locations. Shopped at our local Damascus, Ar store to purchase many things including several with digital coupons. Upon checkout, was informed that location does not accept the coupons as they don't...
Read full review of Dollar GeneralRacism towards the poor
I went into dollar general in castile ny earlier. I grabbed the wrong jacket. I was freezing. Got what I wanted and went to the counter. Cashier was polite. Put my stuff down and said to cashier " man it's cold outside. I'm freezing.! She said yes I feel it here. Then she says she lives in a older farmhouse. Lots of drafts. Cold... Then. She feels like...
Read full review of Dollar GeneralMold in store
I work at Dollar General 10589 St Peter MN. I have mentioned Mold smells in the store and back room. I mentioned it to my Manager and was told good luck. I do not know if the mold is in the ceiling or in the wall between the store and the back room or in the ductwork. Something has to be done. I have had customers complain about it. they have done surveys about it. I have been getting migraines from it. HELP!!
Read full review of Dollar GeneralService, store
You should hire people that know what shampoo and soap is, they always small and look like they just came from a trash bin and all the dirt and dust on items and no room to walk half the time. I suggest hire people that know what there doing and that know how to shower and know how to be nice to people. You make a lot of wrong choice's when you hire people...
Read full review of Dollar General and 1 commentEmployee drug use
Pe PettleKenny Jan 24, 2021 Why do the employees smell like marijuana all the time? Even the managers do. You can watch them smoking weed in there cars in the parking lot. Very unprofessional! Even when wearing a mask it all you can smell at times. If you ask for help from an employee the smell gets even stronger. We the customers don't want to smell that...
Read full review of Dollar GeneralForever pals light up spiky ball for dogs
Please dont sell these toys. These toys have batteries inside the toy. My dog bit into it and all the really small batteries came out. This will hurt or worse harm a pet. If my dog had swallowed these I would be contacting my lawyer not complaining. This is the number on back of these toys [protected]
I beg of you to not sell in your store. I dont want a refund. I want you take off the shelf. I got these at a dollar general in morgantown wv 26505 on earl core rd. You can see the batteries inside. They are not made for animals
Desired outcome: stop selling product harmful to dogs
No service
Oil City, Michigan store no one to check me out at register. Employee in office sitting and on cell phone didn't come to help. When I asked her for help, she said she didn't know where the person on the register was. After several minutes I left without buying the items 10:15am January 21, 2021 Found employee on way out. She was smoking instead of working. No one working in the store.
Read full review of Dollar GeneralService of the employees
They treat their black customers like we are always stealing. I asked an
Employee why was some plugins on clearance and instead of checking or seeing what I was saying they cashier immediately blamed customers for putting the item on the clearance isle. When I explained it was more than one and placed there as if employees did it she still insisted I was wrong and she didn't know what I was talking about. I wasn't trying to get the product but wanted to know what made them clearance items when the app says they were still $11. That's in Copperas Cove, TX. In Killeen, I've witnessed the store manager talk bad to customers and even when she was wrong she still blamed the customers. Claiming they were stealing and made some women not being their bags in the store but it was only black women. I could have went to social media with this but I'd rather see what the company will do first.
Desired outcome: Someone need to have better training or get fired.
Doesn't honor coupon $5 off $25.
I scanned all my items in your app, it applied all the coupons available online including the 5 off $25. The total was me owing $7.08, the subtotal was $25.50 When it was rung up at the register it said I owed $12 something. This happened at two different stores the exact same thing. Both times the managers said there was nothing they could do... Saying the...
Read full review of Dollar GeneralStores are a disaster
The stores in Chickasha are always a disaster. Shelves are bare or completely disorganized and a complete mess!! You can't get through the aisles to even shops because there are carts and boxes up and down most aisles. It's not just once in a while! It is every single time I go in there. Usually employees are outside smoking while nothing is done inside. It's pathetic!!!
Read full review of Dollar GeneralDollar General reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
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Overview of Dollar General complaint handling
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Dollar General contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
Most discussed complaints
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