Cleanliness of the store and available product.
I am a customer ofbthe Dollar Store on East 7th st. In Hopkinsville, Ky. On multiple occassions i visited the store and it is filthy! The floors are dirty, the shelves are empty. There are carts sitting arounds blocking shelves or aisle that have products on them, but the shelves are not stocked. This is not something that is new, it has been going on for years, but it just seems to keep getting worse. The employees blame it on the customers that frequent the store and I dont doubt that to a degree. But something needs to be done! Either hire some stock people or more employees to get the job done correctly. I dont know if the employees you have are lazy or overwhelmed?
I can drive 10 miles down the road to your Lacy Dollar Store and it is so neat snd clean and the shelves are stocked and well kept. A former manager at the East 7th street store told me that was because the Lacy Store had less customers...or maybe the Lacy Store works harder at keeping their store clean and stocked. Perhaps they take a little more pride in their jobs. Maybe the East 7th Street store has had poor management?
There is a problem in that store and from reading other complaints this seems to be a problem with quite a few of your stores. Peehaps you dont care as long as you are making money. It makes people wonder when nothing seems to change!
I hope you will you honestly take a look at this store and see how it can be helped. I think it can be better but somebody is going to have to step in and lead that store. And while you are at it, checknout the one on West 7th and North Main. They also have nasty store. Perhaps it is the location and customers that it serves. But with the proper amount of employees and guidance it could be better.
MJ
Product/Service I am complaining about store #10103
I am a customer who goes to Lake Panasoffkee, Florida's Dollar General store # 10103. I frequent this store sometimes three to four times a day and the shelves are always bare of product. Every time I pull into the parking lot 3 or DG's employees are standing on the side of the building smoking. (Store Manager Nancy, Associate Kim and Associate Marion). There is only one employee in the store (Ms. Jackie) and she is running the cash register with the line backed up down the aisle. When the Manager and Associates re-enter the store the walk to the back and don't assist Jackie with the line formed.
Desired outcome: Address Smoke breaks and number of employees at a time
Customer service
So This Happened Today @ dollar general @ 6891 Pensacola Blvd, Pensacola Fl Store#15893... The manager there heather was very accusatory toward me & told me that I had used a racial slur towards one of her employees, I tell her no I did not she says she has video I tell her prove it let me c she tells me she doesn't have to & that I'm no longer allowed on...
Read full complaintdollar general.com in Brighton TN 38011
the Dollar general store in Brighton Tn 38011 is so messy and you cant get around anything cause they got stuff every where you have to move stuff to get to where you need to go floors are dirty and the Dollar general store in Atoka is 10 times worse something needs to be done or they will lose people that shop there and the rows are so small that you cant turn around with the basket or pass anyone on the same row
Appearance unsafe, unsafe aisles
For years this store is a mess. Merchandise in the aisles. Employees that do not care. The most concerning is elderly shop here and the appearance of the store is unsafe. As you can see by the pictures and other posts it seems to be that all Dollar General stores do not care of their appearance and safety of their stores. You would hope that with all of the complaints that something would be done.
Desired outcome: Clean up the aisles and appearance of the store
The new Dollar General store in Trenton Mo. has so much in the aisles it is hard to get around and along the back wall where all the toilet paper and paper towels are is all lined up with carts of empty boxes where you can't see the prices of anything and if you need anything you have to move the cart or carts out of the way so you can get what you want.
store condition is terrible !!!!!!!!!!!!!
general dollar, mobile, al. address 2158, store #10412, is very unorganized.
every time you go in the store there are carts of material to be put on the shelves, hardly anything on the shelves. You can't hardly walk in there.
Desired outcome: vert mcgrew
Customer service
I just left the dollar general at 5814 Belmont Ave Youngstown Oh 44505 around 4:50 on 3/11 and I am beyond appalled by the actions of the lady that claimed to be the manager. While I was there someone called the store and this is what I heard out of her mouth "yes, that's me the one he was talking [censored] to. Call back later when the big manager is here...
Read full complaintWhy is an employee working all alone at warren/inkster dbn hts mi store
This young woman was all alone in this store trying to wait on customers put up stock and trying to clean up store It seems to me to be a safety issue and well as really OVERWORKING a single employee. this is just right and should be dealt with This isnt the first time This happens all the time t this particular store Im sure the Mich Labor Board would like...
Read full complaint and 1 commentI’d really appreciate an apology!
I just went into the store listed above and it's a huge chore for me to even walk because I am not mobile the way most people are. I went specifically to buy a pack of cigarettes. I understand that it's protocol to check and require employees to enter in the Driver Liscense number. I used to manage a large chain of grocery stores so I am aware of these...
Read full complaintEntire store
Dollar General store # 17825 Louisville MS. This is my 2nd complaint on the same store. This time pictures to follow. This time fire marshal also contacted as it is a fire hazard, and since NOTHING has been done since my last complaint. My husband who is wheelchair bound can not access any part of this store and when he is along I have to drive 4 miles to...
Read full complaintPoor customer and rude attitude
Friday (3/5/2021) I was at your store in Green Cove Spring FL at 14:33 Store number 02465 Throughout the entire store there are signs posted stating "masks are required" Not one person had a mask on.. Just me and the cashier.. And the cashier's mask was below her nose. Given what is going on in the world with the pandemic I would think this mask wearing...
Read full complaintRefusal of service
I was just in the DG store, 2555 Orchard Lake Road, Sylvan Lake, Michigan. I was asked by a young man there about a mask. I told him that I am exempt and told him that it was on the sign that masks are required UNLESS wearing one would be harmful. He walked away, I got my products and was at the cashier. There was no one around. I walked through the entire...
Read full complaintservice of disabled
I have made numerous complaints about the boulevard plaza store in Wichita about the treatment of the disabled. also, employees harassing people going to mail letters in the mailbox that sits right in front of your store.
Desired outcome: i would like for someone to personsally call me to discuss this issue as i dont understand technology very well .thank you so much chris akens [protected]
The entire store not accessible. Very unsafe for customers.
Dollar General store # 17825 Louisville MS. This store is not safe for customers. The store has been like this for months... Months! You can not access the shelves for the carts sitting lined in front of them. You attempt to move rolling cart and they are hooked together so you can not move them. Wheelchair access is non active. A wheelchair person can not...
Read full complaint and 1 commentNot Selling My Pillow Products Now
I am so disappointed to learn you are no longer going to sell My Pillow products. I can only assume that you do not believe in freedom of speech anymore. This is appalling to me because if you disagree with a conservative Christian you just stop serving those of us who are your customers.
Where were you this past summer when people's businesses, cars were being burned to the ground, looted, police officers injured, people KILLED. Trying to blame Mike Lindell for other people's behavior is ridiculous and by the way I thought we were still free to speak in this country even if others don't like what we say! This cancel culture is going to lead to communism taking over our country. It's funny that nothing ever applies to Democrats or liberals but in communism even those people will have no voice.
Sadly I will no longer be able to shop at your stores because I feel I must stand up for at least HALF OF THE CITIZENS IN THIS COUNTRY! Just so you know you are only losing business because the My Pillow company is now making more money than ever thanks to companies like you!
Vicki Martinez
Service
Cashier checked me out. I ask her if it took off my 5$ she said yes and I told her I did not think so, because of total. She said that it did. When I got my receipt, I knew that it had not. She said nothing I could do about it. Its not about the 5$, I have a small business at least a hundred people go in an out daily. I would never allow my employees to...
Read full complaintCashier
Went by the local dollar general today after a long tiring day. Me being 46 and hurting constantly I dont always have a smile at the end of the day. As I gathered my items and brought them to the counter I was sliding them across the counter under the very small window of plexiglass protection to her when I was extremely belittle by the very rude young female cashier yelling in a very stern manner do I have issues, then in trying to find a complaint dept to email them it was basically non existent had to make a phone call with no resolve yet. This is very unacceptable behavior for a cashier it was terrible experience
Desired outcome: Reprimand
Censorship/Cancel conservative vendors
My family has been devoted to Dollar General for the last 30 years or more. So needless to say I was very saddened by your choice to begin censoring conservative vendor. So of course now my family will no longer shop at the Dollar General until they apologize for supporting censorship and cancel culture. My goal is to inform and continue to grow support all across the Country to cancel Dollar General. Will pray for your lost souls and of course will miss shopping at my favorite store. Thank you for you time.
Desired outcome: Stop Censorship as well as Cancel Mentality!
Personal
Having visited store number 01472, in glen burnie md. I was totally appalled at the lack of customer service as the associates were too busy chatting with one another. The store was filthy and no professionalism was displayed. My thought was to take the customer survey once I got home, however the receipt was hard to read as it needed to be changed. The...
Read full complaintsocial distancing and face mask
we need back the line on the floor for social distancing this is a pandemic and i need my grandbabies and myself to feel safe in your store in California City and please mandate mask wearing before entering the store at all time during this times, each cashier need the six feet distance line down some people have no common sense which makes things hard for others
How about these fearful people stop mandating how the rest of us should behave? If your afraid stay home it really is that simple.