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Dollar General Customer Service Phone, Email, Contacts

Dollar General
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www.dollargeneral.com
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1.2 3842 Reviews 3835 Complaints
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Dollar General complaints 3835

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T
4:53 pm EDT

Dollar General Cottontown store a mess

I live in Cottontown Tennessee and was thrilled we were getting a dollar Store. Day one, carts in the isle, staff outside smoking, shelves empty. Today, June 7, 2021, refrigerator empty, shelves sparse. I had a list and will have to go tomorrow to finish my shopping. I complained to the cashier and she babbled about truck just coming in and had to count inventory before stocking. I have worked in retail, I know about packing slips and counting what comes in and not. She was in the office along with someone else. I have complained before and it did get better however today was a constant challenge getting around carts in isle. You were carrying buttermilk, no more. This is a rural area and not to be cute but we make biscuits a lot. You don't carry pie crust? I am so disappointed. There is a young lady there that is on the ball but haven't seen her is several weeks.
Tammy F. Adams

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C
2:10 am EDT
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This is a letter that I gave to the manager at the Dollar General Store that is my neighborhood Dollar General that I have been going to for years, but this particular so called manager has a lot to learn about customer service. Here is the letter: May 30, 2021 Dollar General 859 E Midlothian Blvd Youngstown, OH 44502 ATTN: STORE...

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D
2:46 pm EDT
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This is by far the most disgusting Dollar General. It is dirty and very unorganized. The cashier was actually no help at all. Very unfriendly. It's a shame that someone who works with the public, outwardly has a sour disposition. There is inventory blocking aisles and baskets of stock to be put away. Definitely no pride in the appearance of the store.

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H
8:47 pm EDT
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On 5/29/2021 (Saturday morning) I went into Dollar General on Ramada Road, Burlington, NC 27215. I noticed it was "Hot" in the store, but I went on about my business. I noticed on the candy isle, the large individual candy bars were hanging off the shelf melted! I preceded on sweating real bad. A lady named Lisa (A cashier/sweet) noticed me wiping sweat and...

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J
12:14 pm EDT

Dollar General Assistant manager

The assistant manager at the freedom Wisconsin store, Mitch? Is terribly rude to customers continually. He is insulting he is very unprofessional and I do believe this needs to be addressed.
He is rude to customers who choose not to wear a face covering.
He insults people with a very short rude response to any question asked.
He makes a scene at the checkout every time am IN this store and it just isn't right the way he treats people.

Desired outcome: Meet with Him to discuss appropriate ways to speak to customers

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M
12:25 pm EDT
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I have been going to this Dollar General for 11 years (9500Satterfield Dr. Little Rock, Ar. [protected]) there have been numerous Managers, employees over these years but this is the first time I ever encountered a cashier playing loud blaring music! I asked him twice to turn it down so I could check out without the confusion (course he probably didn't hear...

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S
6:13 am EDT

Dollar General Radio station selection

I was in Dollar General, and the broadcast was a talk show about black systematic racism. This made me very uncomfortable. Please do something about the radio stations that you allow to be played.

Desired outcome: Change the station

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M
6:28 pm EDT
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I was a customer and I have witnessed very bad treatment there was a very nice boy with a mix of blue and a lightish pink hair when he checked me out and I had to apologize to him for how he was treated there the manager was yelling at him for not finishing his stuff when there was too many customers to do so. The managers name I think is Abbey I seen her name tag. And he was trying his best to finish his job

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T
1:06 pm EDT
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The store is a fire hazard. Every single aisle is loaded with rowtainers and tubs. The store was remodeled a few months ago and it hasn't been fully stocked since. You can't shop in this store it has gotten so bad. The average age of consumer is over 65 years of age. This store is a tripping hazard for them. If there was a fire you could not easily exit this store. I am contacting the local fire marshal. Store #13713

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E
5:18 pm EDT
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I purchased several items at the dollar general store #14405-geneva ny. I am disappointed after returning home and reviewing my receipt. Several items priced differently compared to price on shelve. I try to stay within budget on my products and usually shop with lower prices I however and very upset after realizing the price I paid for several items. I...

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L
5:32 pm EDT
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Hello, Your store policy to ask alcohol purchasing customers for an ID is not backed by NC state law. Yes, if there is a question of age please request for ID, the obvious age customers it makes no sense to require an ID. The store on Hwy 158 West of Roanoke Rapids NC which recently open needs attention in this manner. Plus they have sold frozen beer and...

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K
12:38 pm EDT

Dollar General Milk

Something is seriously wrong with your milk. It's every gallon every time. It has a distinctly awful taste. The Dollar General near me in Hazleton Pa is very convenient but now I'm forced to drive an extra 5 miles just for milk. Please either change the dairy farm, the brand, the refrigeration system...something. why is it dollar general is the only store with horrible tasting milk.

Desired outcome: Better milk.

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C
2:35 pm EDT
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Dollar General Appearance of store

Visited the Dollar General on Boyds Bridge Pike in Knoxville, Tn. yesterday about 5:30 p.m. There was trash on the sidewalk outside the store. Even a pair of women's shoes & trash in the foyer area. I did not see entire store, just got what I needed & left. The day prior, I went to the one on John Sevier highway. I was second person in line. The first person was attempting to pay when the computer froze ? & order could not be processed. The clerk tried repeatedly to get computer to work properly, including rebooting. She stated this happened frequently. After about 15 minutes, I left without purchasing anything. There were several customers in line & @ least 2 people left without purchasing anything. The clerk was working alone.

Desired outcome: Cleaner store & properly working equipment

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R
9:43 pm EDT

Dollar General products/service

I sent you an email. PLEASE DO NOT TELL ME WHAT YOU'RE WORK ON IT HAS BEEN OVER 6 MONTHS.

Desired outcome: FIX IT

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R
10:17 am EDT
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Dollar General why is product all over our stores, in boxesand roll around carts. WHY DON'T YOU HAVE NIGHT TIME STOCKER?

look for months, our store is full of boxes, they are all over the place. Sometime you have to move the roll around carts to see if the product is there. # 2. Why don't you have over night stockers for this, or afternoon stocker that only work part time. And they only put stock away.

EX: 3:00-11:00 on days that stock comes in...,

YOU DO NOT HAVE ENOUGH PEOPLE WORKING. ARE YOU TAKING AFTER WAL-MA

STAUNTON, IL 62088

THIS IS ALL YOUR SMALL STORES AROUND HERE, CHECK THEM OUT ON TRUCK DAY OR AFTER TRUCK DAY. SEND SOMEONE OR ASK AROUND.

Desired outcome: CHANGE THINGS

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C
11:15 am EDT

Dollar General A mess of a store

When was the last time management visited the Eureka Springs, Arkansas store? I've never been in a store that the shelves are nearly empty and the store is in such a mess and disarray that you can't even get down aisles from all the boxes and trash. This is absolutely the worst Dollar General Store I've ever been in. I normally visit a Dollar General at least once or twice a week but I will avoid this one until someone gets it under control.

Desired outcome: Management needs to visit this store and get it back in the desired store protocol of the company.

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B
4:02 pm EDT
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Yesterday I was shopping at dollar general on Andrews ave in wilton manors and I witnessed a female employee (white woman, blonde ponytail lots of eyeliner) absolutely freak out on a customer with asthma for the crime of breathing unfiltered oxygen. She proceeded to mock the woman for her skin color while calling the police and lying saying the lady wa...

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M
11:11 pm EDT

Dollar General Unruly Store Manager

I stopped into Medina Mn.Dollar General today only to hear an irate Store Manager, Ericka, loudly speaking to a store clerk regarding another store clerk who was not present.
I know in the retail world such behavior is not acceptable in management.
The store appeared well kept.That being said clerks must be getting the job done.
I did not stay as on a peaceful outing the last thing I needed was to hear a woman loudly growling and swearing because something was not completed.
Ericka then walked briskly to the back of the store and out.

Desired outcome: Don’t use swear words when irritated and speaking about someone who is not present.

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K
9:00 pm EDT
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My friend and I were at the register paying for our groceries with my 5 year old and the not so gentleman working was snappy at us, interrupted our personal conversation to give his two cents and as we were leaving didn't even have the courtesy to wait until we left the store before he began gossiping loudly to the next in line about how he feels about ppl...

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W
8:19 am EST

Dollar General Dirty store

The Dollar General store in Coleman Texas is filthy. The floor is never mopped, items on the floor, hundreds of boxes of merchandise up and down every aisle. There needs to be a team to go and clean it up and get it organized.
By contrast the stores in nearby Santa Anna and Bangs are neat and cleaner.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Signing up for delivery service. was posted on Apr 27, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3842 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
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    Human Resources Inquiries
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
Dollar General Category
Dollar General is related to the Retail Stores category.

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