ripped me off for a total of $ 504.00
A sales person representing dishnet called me and so I decided to sign up. I asked her repeatedly if there was an extra charge for the dvr or local channels. The representative said no. It was included in the original price of $42.00 a month with my 49.00 credit card deposit taking care of the first months billing. I was told I would have 180 channels and local tv with dvr included with free encore movie channels and free stars channel for the 1st 3 months. Low and behold, I had only 120 channels, no locals. I called and was told the representative was incorrect, and I would need to pay and extra 5.99 a month for the dvr use and an extra 5.00 a month for local channels. I asked what the monthly charge would be to get what I was originally promised; they said it would be 69.99 a month. A difference of 28.00 a month times 18 months which is ripping me off for a total of 504.00. I am now paying 57.00 a month for 120 channels with now only 1 encore channel instead of the 5 or 6 supposedly provided. Beware, they have many outlets signing you up, and can therefore say, that outlet was mistaken, and you can not receive that service.
Paul in Washington State.
repeated unauthorized charges
About six months ago, my son and daughter-in-law discovered they had unauthorized PPV charges (adult movies) on their statement. This had happened several months in a row and weren't noticed because the bill was received and paid electronically (lesson learned -- always check your statement/charges). Anyway, they called DISH customer service and told them they didn't purchase the movies and was told that they HAD to have made the purchases. My dau-in-law told them over and over that the charges were on dates/times that they weren't even home and on one occasion they were even out of town! After going through several customer service reps and their supervisors they finally agreed to remove "some" of the charges but would not give them credit for all of them. DISH reps advised my dau-in-law to set up a code so this could not happen again. Since that time, my dau-in-law has set up a code so that ANY PPV movie purchased would have to have the code entered. Well, now another PPV charge has appeared on her bill and SHE is the only one that knows the code; even my son doesn't know it! So, she called them again, explaining what happened, and they told her that because she had set-up the code she "agreed to not dispute any charges". WHAT?! Needless to say she was very upset. She talked to the reps supervisor and bottom line is they basically called my dau-in-law a liar.
Something MUST be done about all of the unauthorized charges that are appearing on customers' statements. This is wrong! And when you call to complain and/or try to get something straightened out you are treated horribly; nobody deserves to be treated that way...especially when they are purchasing services from the company. Whatever happened to "customer service"?
I have recently had the same problem with dish network. I called them after I received my first bill on the Internet. I notice that there was a lot of charges for adult movies that I know we couldn’t have ordered, because the lady who I called to talk to about my dish going out about a week after I had it said that I should place locks if I have kids. She helped me do that and I only placed them on their TV because they only watch our TV for family nights. Well I called in to let them know if they could check into it and I was informed that someone had to have ordered them and nothing could be done but pay for the PPV ordered. I explained to her that I never had that issue with DirecTV when I was with them for almost 10yrs and I also never ordered ppv. She told me that someone had to have ordered it. I explained to her that I wanted to cancel my service after only having it for one month and she said well you will have to pay a disconnection fee and/or early termination fee for leaving the contract early. I advised her that I didn’t care and I would look into getting a lawyer because of the fraudulent mess going on. I have a Christian household and my husband and me have never ever ordered ppv, certainly not adult ppv. They told me that I had to have my phone line connected or they would charge me 5 dollars a month and now I know why they want you to have it added so these outrageous charges could continue. If I find one more charge after I have called them Monday then I will get a lawyer because I advised them that absolutely no one could order any movies with our remotes and anyone trying too would have to call in with my set pin to do so. My husband don’t even know that pin so in the future there shouldn’t be any more charges and if so I will be writing again and getting a lawyer. Something needs to be done for services that scam people like this. They are no more that thieves and they are being protected.
i ordered dish and the rep i got took the fees out to soon and caused my bank account to be overdrawn and he was to call back last night and tonight but i had to hunt him down and told him to refund all charges plus the overdraft fees because he did not listen i think a lawsuit should be estblished against them for the stuff they do they do not do very good reps at all
I had a PPV channel come up before I even decided to purchase it I called right away and asked the representative to lookup that PPV and he stated that he could not even see the charges on there and that he would make a note that it would not be charged but of course it was. So when I called to have it removed they gave me the runaround I even spoke to a supervisor who said that they could not remove any PPV charges due to corporate policy and I had to write or email there was no # OF COURSE now I want to cancel and switch to Direct TV.
Where do I go from here? I have a $600 charge to my debit card, I called Dish and got the run-around, I called my bank and got the there's not much we can do for you. In the mean time, I have NSF's all over town. Now, Dish told me that if I had their service turned back on that I would receive a refund minus the service reconnect. All the while, I'm getting NSF's in my bank account. I finally received the refund several days later (after threatening to call a lawyer), but I still have all the NSF's. What now? No, I did not have auto-pay. How can they just go into your account and withdraw funds without your permission.
The exact same thing described above just happened to me. It was maddening and I had a horrible experience with DISH reps and supervisors. They basically wouldn't believe me that I hadn't authorized the charges. They said that since they were called in from the phone they HAD to have been made by me. But I didn't do so and I live alone. I don't like being called a liar and a thief by company reps that find it impossible to admit the possibility of a billing error on their part or a hacker billing things to my account.
my experiences with dishnetwork has been a nightmare
My experiences with Dishnetwork has been a nightmare. I have spoken to customer service untill I'm blue in the face on the matter of a service tech actuially coming to my home and getting the equipment to work. A tech. was suposed to have come to my home on the 21st of July butr no one showed up or did me the courtesy of a phone call. At this point i have no faith in this companies viability.
Read full complaint and 21 comments
weeks of no service
After spending 6 years with Dish, working with a young company in the early years, forgiving their mistakes that cost me weeks of no service.
Huge upfront costs and a years service upfront to a get a good deal
Paying for service that I went days and days with out because each time the dish was out of alignment, because of wind or weather, I would have to have a "service call" out to realign your signal. In 6 years I had 10 service calls. Thats $1,650.00 just to keep my signal tuned correctly. Now I do not live in a windy place. They chose the roof installation and said it was best for reception. I think it was best for the installers. I am unable to access the roof so I have no choice but to call for service.
Customer service; I have been yelled at, swore at, threatened with instant disconnection of service; after Dish changed the contract terms 2 years after additional equipment was added.
Even though I met the requirements for a "mobile site" and was signed up as one after 4 years of using Dish 2 years later the terms suddenly changed, they wanted a new separate account and the CSR people were pathetic, swore at me and laughed that he could instantly turn me off.
There is no way to positively I.D. the CSR people as they are located at 3 call centers across the country. The names and numbers never seem to match up. Even though the CSR people will swear, no one gets rude or crude. You are at a disadvantage because there is no real way to track them.
As much as I dislike the owner of Direct TV, I have to say if your forced to pick go with Direct TV.
Dish was once a good vibrant company at first but times are getting tough and they are squeezing every dime they can out of every corner they can. Long term customer or new. Expect big promises and good talk till the money is theirs.
Then the good CSR goes out the door along with your investment.
Equipment. These fantastic deals, expect the cheap tuners with limited capability. For the HD models that provides DVR playback with the ability to watch other stations $350.00 to $600.00. Want to get your local stations. Your going to pay extra for a antenna that goes on back of your dish. and a monthly fee for locals.
Want different channels in different rooms, more expensive equipment. A dual LNB, switching equipment that costs more. Each receiver in each room $5.00 to $10.00 extra a month. So all that little stuff adds up too a big bill with a lot lot of things that break.
Expect to pay for a 2 room set up with a DVR and the ability to watch different stations in each room their full package which includes premium movie channels $130.00 a month. WITHOUT High Definition. That Package will cost you more.
No Football.
Soccer and Cricket Cost you more money. Huge amounts but they do have it.
There is also pay per view movies which you will be buying as the premium channels are very slow with new releases, the pay per view selection is poor at best.
What it boils down too. Dish was a vibrant young company in the late 90s. They worked hard to build a company that was dedicated to bringing the subscriber a good product, even though the distribution and dealer network was a mess they tried to live up to their word and real people cared about the business.
Dish TV then hinged everything they had on merging with Direct TV, Ruppert Murdoch's satellite company. In 2003 and it looked like the merger was going through.
The customers were being primed for the new and bigger Dish. They touted the importance of one strong satellite company to provide competition to the cable industry. This would protect all consumers with lower prices and better service for all. When you hear that, it sounds like the HMO's in the 80s
The thing Dish forgot, Murdoch is a lot smarter then the guys at Dish TV and has been eating small fish for dinner a long time.
The deal fell through. Dish yelled at the government, tried to get every customer to fight their battles for them by writing YOUR representatives. They are always asking you to do that for one reason or another.
It was just plan stupid business. Is Murdoch going to get bought out of a expanding market like satellite, heck no. Business 101.
So Dish is hanging on by a thread. Losing more per month then it takes in. Like any struggling company that once was flush and vibrant they have elected to take a crude route and put a screw into everything that they can get a dime out of you. A promise You will feel that empty pocket feeling and that every dime has been charged for every screw they use to install your cabling. No kidding.
So by all means check carefully before you put forth a lot of money for what cable provides for much cheaper and more reliable. I am very sorry for my mistakes but willing to share them to prevent others from falling for the "new old dish".
The complaint has been investigated and resolved to the customer’s satisfaction.
Dish has gone crazy! Customer service reps lie about pricing and services. Got a different answer from every agent I talked too. My bill went from $124 to $165 in two months. They offered no other price drops other than lower value packages. This service needs to be dropped. Other streaming services are cheaper and better!
We no longer get CBS. You cannot "chat" with DISH, you cannot talk to them. The price is the same as it was but we are NOT getting what we are paying for. I would recommend anyone looking for a TV service like this look elsewhere. This is not the first time they have done this, but with other channels. We so wish they would fix this!
I pay for all local channels. I should not have to pay for your inability to keep your contracts up. I am very upset about this situation because I watch some of the programming on this network daily. It has been a week now and I have not heard any timeline as to when the channels will be back on.
they get rid of channels you like , bring it back and get rid of them all over again and they still CHARGE YOU AS IF YOU STILL HAVE THEM ! DISH NETWORK IS A RIPOFF
3/21/25 called the Dish service desk to report issues with Dish receiver which is over 5 yrs old. The sound on dish stops (random occurs while we are on a Dish tv show or snow appears on the screen . Find if we do a hard reset and wait 15 min. receiver works. Told they could not help as they could not do Troubleshooting. I
Sir channel 706 and channel 709 are not working right.there is no sound.please rectify immediately.
I called today to add netflix to my dish account. Advertisement says new and existing customers are eligible. I was told because I'm a existing customer I cannot have it. False advertising. 7/2/24
My #2 dish remote seems to be worn out. Can I get a replacement remote.
It is a 21.1 IR/UHF Pro
We locked a price of $121.70 for two years. On 9-23, we were billed #131.25 and on 11/23 we were billed $143.44. I expect a credit on my next bill. Why can we lock in a set price and you go up.. That is not right. Your response in this matter is expected. janakangus@yahoo.com Mack Janak
I had a month-to-month service on my personal Wally fore my travel trailer and DISH states it's their equipment, I have receipt where I purchased from vendor, and I am tired of these nuisance bills?!
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I am here to voice my own complaint. FOX NEWS when are you going to put that back on? We don't want to hear all about the negotiations. We have been with DISH NET for over 20 years. Never been late on a payment and pay by money order. You have never had to deal with bounced checks nothing. However, though we are unsatified often times with what you air because you play the same things over and over and over knowing you have countless films to choose from. We stay loyal to Dish Net. However, we are real close as are others to going to Direct T.V. just because of the FOX NEWS. The only fair and balanced news media that is not in the hip pocket of the Obama Adminisration and you removed it. Have you people not been listening to the new yourself lately. PUT FOX NEWS BACK ON. I am myself and others are making it our mission to get people to drop DISH NET and go elsewhere if you do not get it back on most ricky tick. The Hoffmans.
Extremely disappointed with DishNet!
I am paying for the fastest internet they offer and I can even use it properly. I can't use my netflix or Skype and those are the only two things I use. I currently have a bundle and wanted to remove the DishNet since it does not work and they want to charge me $350! I've had technical guys come to my house to fix the problem and it still does not work, I've tried calling dish to get their help and all they say is " you Internet is working properly"
Very very frustrated!
Customer service are liars plain and simple, and they make people feel like the customer are trying to cheat them...
We decided to get the movie pass so we did. They did not tell us at first that we needed to upgrade our modem at that time we had 3 mps. So after another call after trying to download movies they after 15 mins or so they said that they were upgrading and it would be on soon. After a few days they said OH you do not have enough speed after the 3rd call to them...THEN we still could not get the movies to down load..so they said they would have to have a tech come out for a fee...of course then ended up selling us the maintenance plan...he came out 3 or 4 times and a change in our dvr...we called and told them we are still having trouble. What we ended up doing is go to the menu then check connection then we could download a movie from blockbuster.. No help there...We talked to a supervisor and I do not remember his name now told us he would give us the block buster for a year and no charge...We just found out from a call to them today about billing that it was only for 3 months...so now we feel we are the liars...Then they billed us more then what we were suppose to so we text chatted with them after insisting we asked for a supervisor they told us we had to call them, which by the way is a lie because the last time we did get a supervisor on line..So we called and after some yelling because it seems that is all the customer service understands. We got the supervisor. He said he would credit our credit card within 5 days from today so I am expecting either a lie or a truth...I am not sure who you outsource you customer service to but the company needs to rethink things...Unfortunately we are on a 2 yr agreement with dish so if it was not for that we would be switching to direct TV...
dish give you 120 ch bet out of 120 there is117that is trying to sell you some thing if this is the beat 120 then i don, t need them& all of there are off from jan-1 -2012 =13 -15= 32= 31=35= 36= all of then are from hear thy not on because the place want pay dish to put them on dish now dish don, t cut the bill but you lost 6ch and they cannot keep your bill wright you pay & it take them 3 week to give you cr on your bill !
I tried Dishnet once and I will never make that mistake again and I won’t let anyone else either. Apparently Dishnet is getting desperate, their customer satisfaction is tanking and they are losing ground rapidly to DirecTV. The fraud at Dishnet gets worse every day. I could not believe my eyes when I opened an E-mail that claimed to be from” DirecTV” and in the subject line it says “Free HBO, Cinemax, Showtime & Stars”, but inside the E-mail was advertizing for Dishnet, they are so desperate at Dishnet they are now using E-mail fraud. I copied and pasted the following from the E-mail:
Free HBO, Cinemax, Showtime & Starz
Tuesday, August 16, 2011 8:00 PM
From:
"DirecTV"
Add sender to Contacts To.
I find this kind of stuff disgusting and would hope that the person doing this for Dishnet would apologize to their parents for being a pain in the ### to society and then shoot themselves.
If I had Dishnet I would switch to DirecTV because of this fraud.
OMG, I am so glad that I read all the complaints about Dishnetwork. I was seriously thinking to switch to Dishnet, but reading all the problems so many of you had, I changed my mind. I am a widow for 2 years and 5 month and living on a very limited income which I receive from SOCIAL SECURITY. There is no way that I want to go through all that hassle and the unbelievable extra amount of money all of you had to spend to get all those problems rectified. And accourding to everything I read it sure looks like that most of you got royally screwed. And specially I want to respond to o7newyork. Boy you hit the nail right on the head. Barely does one get to speak to a person who speaks understandable english. Why don't businesses hire people who learned and mastered the english language. I get so frusturated to having constantly to say, excuse me what did you say. After a couple of times I'm like you, I just hang up.
So I write again,
Will you post this comment or ignore it as before. You outsource. Simple ane cheap as that. You out source to the Phillipines for one and I guess rudeness is acceptable to you and whoever we have the misfortune of speaking. You have false advertisement. We can have high definition pictures for free for livetime. I was told that there is a monthly charge. Which is true. I called to speak to someone on the mainland and never connected, maybe everyone is offshore now and that is why we cannot get adequate help. 5 years ago, I could call and receive help from people who understood. Right now I'm trying to figure my options because I no longer feel good about recomending your service. You know, I spoke with someone about a problem and got an email congratulating me on my new service. WHAT SERVICE? Gerry
To DishNet! What are you going to do when you lose most or all of your customers? Go out of business. So what if DirectTV is owned by Fox. As it stands you are going to lose you business, so what have you accomplished. To switch over to DirectTV I have to pay the penality for breaking my contract early $220. and have to pay DirectTV $225 to switch over so that I can still have and enjoy Fox Sports, which is what I expected from DishNet. I am poor and really don't have the money to switch over but am being forced to do so, to have the channel I expected to get from DishNet. How much money does a body need. You will make your money penalizing poor people for breaking their contract to have the channel I most wanted, then you will be all done. What have you accomplished? I am furious that you have not been able to negotiate with Fox to continue to give me the programming I originally signed up for. You are losers and will lose everything in the end. Good job idoits.
I apologize that you feel the way you do. I am sure there is some misunderstanding in what kind of service you are getting. We are not bond to telling anyone lies or trying to deceive you, just get you to be a customer. However in some of the concerns that I have seen on here, they have been to the best of any person knowledge and help. I do employ you to dress your concerns but I believe that you have been a bit over aggressive and possibly hasty.
Paul G. I will address the first concern about the $504 dollar comment, all companies charge a DVR service fee, and since your complaint Dish Network has added the local stations into the package cost, to eliminate some confusion. To understand the separate charge for local stations you would have to understand that not everyone is able to receive local stations and therefore local stations were charged separate at a reasonable rate, it still the price was comparative and always has been.
Tammie Linn Graham: Your concern is billing issue in regards to programming, you should contact the customer service center and programming, for resolution to this concern you should call the customer service center, the number should be located on your bill.
Leonard Allen: Ok Mr. Leonard Allen, as I seen when I pulled up your order, I see that in your case you had a previous account with Dishnetwork. Your order was canceled and you were credited back for the order. Also Mr. Leonard Allen, you are a Dishnetwork customer, so not only did you get the service, but you also receive a credit twice for starting the service.
Neets Martin : I apologize that someone was rude to you, I do understand how you feel because it does happen from time to time. There are some rating blocks you can set, and only individuals who have the password and access the rated R channel. To do this go into your setting and click passwords, and once you are there you will see the rating lock, just follow through, and don't forget your password.
Debbie Boan: I am little confused about your concern, though I think this is a billing issue, we try to be the least expensive provided out there, however we do not offer internet or phone through the company and the pricing is determined by someone else.
Betty Burgin: Again this concern is with the customer service center, we have little to do with the policies of customer service center, I recommend speaking to a supervisor through the number provided on the bill if there is a concern you would like to be address. I am always with empathy for customer who did not get what they want, and will try to help, if you let me, but it is very important that we have no authority over the customer service center.
Carl Carlentini : We have seen this concern happen from time to time, usually it is due to over worked employees and long days; which I assure you is unfortunate that we are not able to get to everybody. Since then there has been some expansion of employees and better more efficiency work order entry tools put into place, in hopes to prevent over work and limit unhappy customers. Though I am not able to go back in time, I would like to help, if you would like me to feel free to contact us at [protected]. Just let us know what happen and will do our best to help.
Steve McCain: I believe that there is some confusion her, I say that with all due respect to everyone. But the package that was free at the time was HBO/Showtime. That may have been the only real upset about the situation, again this issue does happen and when it does, at that time there was little the customer service representatives were authorized to do, but again since thin more authority have been given to representatives, and more leniency has been in place to allow representatives to give some credits. You should be able to contact the customer service at the number located on your bill.
AngeryGranny: This was a concern for some time, I assure you we did not participate in the telemarketing sleuth and we have great concerns for the customer who endured. I will tell at this time the advertisement of Dishnetwork in regards to telemarketing has calmed greatly.
wobrown2007@bellsouth.net: For anyone with this concern you would just have to follow the following instructions. I hope this will hope in the mean time I will be in touch.
Remote programming is simple all you need to do is be in front of the component you wish to program and make sure that component is on. Such as your TV, press and hold the TV mode button located at the top of the remote control until all the lights turn on then release it. The light will stay on this lets you know it is in the programming mode. Scroll in one direction using your channel buttons and once the component turns off the code was found and you will need to press the # button to safe the information. You can repeat this step for the other components.
mrs bc: I understand your frustration, many models of the HD receivers were serviced and repaired, one of the reasons it was taken time to redistribute is because time was needed to fix the error and to find an overall resolution, since this time, we have a new model receive the VIP 722 please call and let them know you would be interested and also let them know about the previous experience, if you need help to resolve this problem, please contact us at [protected]. We will try to help you.
gholman: I do understand your concerns I believe we all would like an indianite plan for service. Dishnetwork was strived since the date that it has been open to offer the best technology, the lowest reasonable pricing, and the best programming that is available, you are always welcome to explore and see what there is to offer at www.dishnet.com, just click on the programming tab and there you will see all the packages that are offer.
07newyork: We do apologize, I will say everyone tries the best we can to help you with your needs.
Debbielee Thomsen: I apologize for your interruption for service, unfortunately the only thing we can do is give you some advice in this matter. Have you tried to contact a local retailer? How long have you had the service?
CarolN1: This situation seems to be indifferent, there should have not been any reason you were not able to cancel your account as long as the commitment was fulfilled. Losing customers is not what we look for and though we are not the ones who cancel service there again is some advice to be given, always be sure to talk to a supervisor if they are still no help, contact us for further help.
Mad Atdishnet: This should not have happen, in your case you will need to have the matter investigated.
I do hope this sheds some of the weight and puts a perspective that though we are not Dishnetwork we have always tried to offer customer a route to get good new service, that starts off right and last for a long time. And though many of these concerns are not directly related to us, we do understand them and hope you do not hold them against us.
Jesse
So you finally decided to cancel or terminate Dishnet service. Here's what you will have to do, according to their policy.
They will send you a return packing box for each set-top box you "rented". You will place them in the return package, together with the LNBF that they installed on top of your roof. Otherwise, you will be charged $150 for the unreturned LBNF and $500 for the set-top box.
To top it all, you are to pay the shipping of $15 for each returning box.
I regret the day I ask for the Dishnet service. I've been a customer for almost ten years.