DISH Network
Reviews and Complaints

i want people to know that dish network does not do as the claim.i had service with them because they said that i could save money on programing. i got the 24.99/month package and when i got my bill, it was worst than what i was paying before and with half the channels.The bill was higher than it was supposed to be.i contacted them and they would not help me resolve this issue.they took 200.00+out of my checking account without my approval.i only had their service for about 2 weeks.

Channel packages on dish tv (As well as cable) don't reflect the channels I want to have.
I don't want or watch the spanish channels, the shopping channels, music channels. I do want local channels, animal planet, discovery, bbc, comedy central, tcm, national geographic, ifc, history, spike, weather...
Dish tv doesn't offer this program.In order to get the above I have to subscribe to the gold classic...
Does anyone else have an issue like this?

I cancelled my Dish Network service in July 2006. I sent back the receivers in the box provided for me. Today, I found out (a year later), they charged me for them. When I had first received the notice last year, I just assumed they had not processed the receivers. However, today I found out they had received one of the two receivers in the same box and had charged me for the second one. After an hour of talking to different departments, I found myself being told that they would try to resolve this issue to my satisfaction within the week. The only way it will be solved is if they miraculously discover the other receiver and remove that huge charge off of my credit. I don't know why it will take a week to find it when they haven't been able to find it for a year.

Wow, the GOdish is the worst customer service I have ever received..or did not receive. I signed up based on their snazzy ad in the mail for 19.99. They did not give me the $19.99 deal, but I did get a pretty decent deal. I signed up, then they set up a service date. I met them and took 1/2 the day off while they did the 2 hour install. They sent a junior tech out to do the job and he was in my house for 9.5 hours. He could not get a signal on the tV's then came to me and said "Sorry, sir I have to go". He left everything discombobulated in my house, equipment laying everywhere. They said they would be back the next day...never showed. I tried calling the GoDish customer service when they did not show up. They transferred me 4 times after waiting on the line for 45 minutes. Finally I called the GoDish salesperson and he gave me the DISH customer service number to work it on my own. He told me that if I told them how mad I was and that they screwed up the DISH Network would give me a better deal. Totally passed me on because they are a third party dealer..dont be fooled...they are not the DISH Network, they are a bunch of Hacks. So it has been two days with no TV, equipment out, wiring messed up etc. I talked to DISH who is sending their own tech out tomorrow (I have to take another 1/2 day off)They said that they get complaints on GoDish all the time. GoDish is a big ripoff! They referred me to Dish directly becasue they did not want to handle it...no more $$ in it for them. I think it was the GoDish distributor out of PLACERVILLE, CA. Do Not do business with them, they are a fly by night operation...Very Scary what they can do to your house!

Dish Network lured me into their plan of $9.99 a month for 6 months, up to 4 televisions and 2 receivers, 100 channels no charge for the equipment, HBO and Starz free for 3 months. The service rep would not install the dish on my flat roof and said he would get back to me. 2 weeks went by...no phone call. Proceeded to contact them, had to wait another week. By the way, they charged me $9.99 on my debit card to supposedly check my credit.

My first bill included equipment fees, and I was charged for those alleged free 3 months. Instead of $9.99 plus tax, my bill was well over $60 for 2 months. I have continued to call them and fight with them. I managed to pay $9.99 for 5 months, but it's starting up again. They just turned off almost all my channels.

Next Monday, I am filing a complaint with the Consumer Protection office, the Federal Trade Commission, the Federal FCC office in Washington. I am sick to death of all this stress! These blood-sucking CEO's are nothing but thieves.

Even after calling the Executive office, they did nothing either and were quite rude and did the "double-talk". We need to file a class action suit...was unable to locate one...does anybody have that information?

I'm writing to clearly express my total dissatisfactin with the customer service experience that I have recieved with dish network. I have been with dish for over 15 years. Never missed a payment, and on 2 seperate occasions I have scheduled a technical visit for upgrades and no one showed up! Even after my recent experience and talking with alex operator id kkw who is supposed to be a supervisor and another manager there answer was simply that there was nothing they could do. Even after explaining how I had taken the day off work and loss wages waiting around for an installer. I wish there was a way I could sue dish for loss of wages.in fact when I threatned to leave dish alex was eager to accept my offcer to cancel my service. I can't wait until my obligation is over with dish I will be leaving and going to at&t u verse. Hopefully they will value me as a customer because clearly dish does not!

I recently called Dish Network for my parents and what a HASSLE! Not one customer service rep speaks proper english there. I notice on commercials and even the website everyone speaks English, but when you call they don't understand what your talking about. I was being apologized to for trying to explain what we wanted. HELLO! On top of it she was interrupting what I was trying to say. Saying sorry. What were they trained to only say certain words.
The second part of my complaint is my parents had dish network years ago and fulfilled their FULL commitment. Paid on time every month and at the end called to cancel. My mother was asked what they could do to keep her business. They offered her a free month to try it out one more month. She was asked to keep service for at least one more month. So my mother said ok...sure. Well, after the month she decided not to keep service and cancelled. So here it is 2 years later and my mother wants some sort of cable. I had to hang up with one woman I was talking to, because I couldn't understand her. I thought maybe I was talking to a robot. Anyway, come to find out that because 2 years ago my mom had that extra month she was supposed to be on a contract and because she didn't fulfill it would have to pay hundreds of dollars for all the equipment to get it hooked up. I now have her signed up for Direct Tv...so far so good. Everyone speaks english, way better customer service and very friendly. We shall see if anything changes over time. I suggest Dish Network hires only workers who speak english(for the US anyway) and know what they are doing. I can without a doubt say even if it wasn't for the contract problem, I would not of had my parents get DN for the customer service alone. IDIOTS!

I purchased dish tv in january this year and I request every one not to buy this product for your homes. From the day one I purchased I am facing very poor service, frequent tariff changes, channel changes, etc. But now from the last 4 months I am facing serious problem that audio signal of dish tv goes off and comes on after 10 or 15 minutes and it repeats again after 5 minutes. Inspite of I gave complaint to the company customer care, there is no solution. I feel that I have been cheated by buying dish tv connection for my home. I am available on mobile no. [protected]. I request respective company should take immediate action to correct my problem.
- g n bhaskar

i ordered dish network in july and i ad to pay processing fee of $59.99 and was told once that was paid i would get a certificate from premier choice for my rewards. the processing fee was paid in august and i called dish several times in august, september and october regarding my certificate that was suppose to come in the mail. each time i spoke to different represetnatative and was informed the information was put in the mail. however when i called premier choice they have not information on my order. i would like someone to respond to my inquiry and i would like the certificate tha i was promised.

I have been a dish tv subscriber since the last 5 years. I have 2 connections-parent and child. While I have not had a sinle proble to date with the parent connection, there always seem to be some or the other problem with the child connection.
I have the child connection since the past 1.5 yrs. The current problem is, I am not getting dish tv signals since the past 1.5 months. A technician came and checked everything, took rs.170 as service charges. This technician was from av solutions, bangalore, a dealer of dish tv supposedly. I watched tv for a day and again the same problem with the message"contact dish tv". I contacted the dealer again, av solutions a number of times, even personally went to their office to sort out my problem. Till today, no technician has turned up and my connection is lying waste since 1.5 months. I have even contacted your call centre but to no avail. I am put on hold for long hours with no solution.
I am terribly exhausted and frustrated with my experience. Pls give me a solution to my problem. I want to lodge a complaint against the dealer av solutions.
Earlier (Last year) the recharge amount taken from me was not paid by them to dish tv. I started getting reminders from dish tv for non payment. Finally when I contacted the dealer, he said he would pay online immediately. I even registered a complaint against them with your call centre but was of no use. Av solutions is tarnishing the image of dish tv.
Vc num-[protected]

A debt collection agency calling from [protected] has been calling my parents house asking for me. I have not used this phone number at my parent's house in 10 years. I finally called them back and they told me that I owed an amount of $1, 157.90 for an unpaid Dish Network service from March of 2007 to June of 2008. They told me that the account was under a different person's name but it was my SS. The also gave me an address of service which I googled. This address is actually a local coffee stand, not a residence. I told them I believed this to be identity theft because I have never had Dish Network. They were very rude about it and suggested that I pay by credit card over the phone. They also had the nerve to suggest that I had an ex boyfriend or an old friend that I must have set up service for and then forgot about. I have contacted my local police and also put a fraud alert on my credit. I also checked my credit report and it is fine. Is there anything else that anyone out there would suggest?

I called on September 16-17, 2009 to Dish Network asking for a package that had the Tennis Channel for my wife, a tennis lover. I called around 11:30-12:00 that night, and spoke with James who introduced himself as Dish Network. James offered us a package that had the Tennis Channel and "all other channels including the Spanish channels" (we are Spanish speaking people), as James clearly said. We asked repeatedly to be sure to have those channels and James again said that that was the case; we will have all channels plus the Tennis Channel. He also said that we will have a contract of two years and the first year will cost $62.99 and the second year $10.00 more. To complete the transaction James transferred us to Ashley who took all our information. Ashley mentioned that there would be an initial charge of $49.95 that would be non-refundable but in order to recover that fee we will receive a $50.00 visa gift card. Ashley transferred us to James and James asked us to listen to a recording which we could not hear clearly, because it was interrupted several times and it began half way. We mentioned that to James, that we couldn't hear it and he said don't worry it just said about an initial fee that it would be charged upon installation and we will recover that with the gift card, then we will end paying nothing. Next day, when my wife called dish network to ask about details of channels we were going to get, we were informed that we would have the Tennis Channel only for the first year and we would have not "all channels" as James said. Furthermore, we discovered that James was not in reality dish network but he was part of another company and not dish network. Based on those lies, we tried to cancel the transaction and we were told that we will lose the initial fee. Not only that, when we looked to our credit card statement, we discovered that the company charged us the fee twice ($49.95 x 2) when they assured us (Christy) there would be only one charge. We were extremely disappointed with the way that company behaved and with their lack of honesty, since they lied with the offer, they charged the fee twice and they did not introduce themselves as a parallel company. If my wife and I knew that in advance we would never do any deal with them. Following all these events and many more in between that I'm not detailing yet, we decided to dispute those transactions with our credit card. We cannot accept that cheaters and liars always win, and we will continue fighting for our rights and the truth. Thank you.

I ordered Dish Network and it was installed about 2 weeks later, which was about what I had expected and the system worked OK for about 30 days or so. Shortly after that I began to have problems with The caller ID and didn't think too much about it until I started having additional problems with the signal being lost for no reason. I called dish network to complain and they informed me they would send a rep. to take care of the problem which they did. The problem is that I was never informed that I would be charged $29.00 for keeping their equipment functioning. after calling to complain about the charge I was bascially told they would not adjust the charge.

These people are complete rip offs. They claim everything is free the representative told me there was going to be a flash charge to my credit card of about 79.99 which would fall off in a couple of days just to make sure my credit card was active so dish network could charge my card every month. Well it never dropped off and when I disputed it they claimed that it was suppose to stay on and that I knew it even though I stressed on the phone with them to make sure it would not be there. They also did the same thing to my father around the same time. They are a complete rip off and Dish Network knows it and refuses to do anything about it.

My name is Swamy from Dubai and my dish tv id no. is 015 [protected]-4 I've made a payment over the 1 week had past away but still my dish tv is not activated if u have received the payment then y dish tv is not activating i want to know the problem please mail me asap my mail id is "[protected]@gmail.com.

On August 21, 2009 we attempted to close out the Dish service for my deceased mother and father-in-law. We called and talked to Lauren ZHT who gave us a FAx number for sending a death certificate. We tried the number and could not successfully fax the document as their number was not receiving, so we called back and were told to mail it, which we did. They also sent us one pre-paid shipping box for two of their four satellite receivers. We called on approx. Sept 4th to request a second prepaid box for the other two receivers and were told they did not close our account as they had no record of a death certificate on file.

At this point my wife chose to challenge "the system" as we had sent one, and noted that no other utility required a death certificate. She was passed around to three other "customer service reps" all chanting "send a death certificate". We then faxed a copy on September 4th, and were successful, and have a receipt that it was received at dish. I then sent an e-mail to the customer assistance available through their website and asked for confirmation they had received it and asked for a second pre-paid shipping box so we could return the receivers. the following is a copy-and paste of the exact communications:

Sent by me: Friday, September 04, 2009 4:17 PM: "I previously attempted to fax and subsequently mailed a notice to inform you of the death of my father-in-law -----and my mother-in-law ----, who have an account with Dish Network. I
previously sent a copy of Both [their] Death certificates. We received one box for returning boxes/and remotes which is insufficient as there are 4 boxes and 4 remotes. My wife called Dish on September 4, 2009 to request an additional box and the (very unhelpful) person demanded another copy of the death certificates. ... Your staff was very insensitive as this involves the death of our parents. We only want to return the equipment! She was passed around to three people who all said the same thing. Not helpful. My wife was in tears and had to hang up. AGAIN Please close out the following account...

Response from Dish: Friday, September 04, 2009 11:14 PM. Dear -----, Thank you for your email. We understand your concern. Please try to use another fax machine to fax the death certificate. Vanessa S. G5W

Sent by me: Tuesday, September 08, 2009 12:16 PM. It turns out that the problem was with your fax machine. I was able to get one through last week, with a copy of the death certificate attached. Please do not ask for a third copy. Please close account ------- and send me another pre-paid box for the other two boxes and remotes.

From Dish: Friday, September 04, 2009 11:14 PM. Dear ----, Thank you for your email. We do apologize for any inconvenience. Our records show that we have not received the death certificate yet. Vanessa S. G5W

From me: Thank you for your help, Attached to this e-mail is a 3rd copy of the death certificate. One was mailed on [protected] following our initial phone call on August 24th, one was successfully faxed to you on 9-4-2009, and now this one. Please close account # ------ effective August 24, the date of our first request.

From Dish: Dear ----, Thank you for your email. Please fax the death certificate to the fax number that was given to you. We do not have the access to forward this document to the other department. Vanessa S. G5W

My e-mail: Sunday, September 13, 2009 10:55 PM: Why do you exist if you cannot help solve this problem? Tomorrow I will send a FOURTH copy of my parents death certificate to you. I have previously faxed it. Please help me. You are now in possession of the copy I attached to my email. Please simply call your counterparts and tell them you have it.

From Dish: Dear Mr. Pike, Thank you for your email. We understand your frustration and we do apologize for any inconvenience. You will need to send the death certificate to the correct department.

I then faxed a fourth copy of the death certificates to the "correct department" and again received a proof of receipt of my fax. I the phone customer service to verify they received it. They could not do that as the fax number is in a facility far from customer support. This time I was able to discuss the situation at length as I finally found someone willing to take ownership of the problem. She had knowledge that the legal department was backed up 30 days in recording death certificates and powers of attorney, etc. She assured me that if I successfully faxed the documents it would be resolved within a couple more weeks. She then assured me that our initial call of August 21 had been recorded in their records and the estate would receive no more charges.

This was after three weeks of very stressful and inarguably disrespectful communications to a family still in mourning, that simply wanted to close out an account. This should never happen.

I have requested several times acknowledgement of receipt of the death certificates and have received none-to-date. The battle continues. If I can believe the one knowledgeable rep. it will self resolve after a few weeks, but I will believe it when I see it.

When I originally placed my order through Dish Network I was under the impression that Dish was who I placed my order through. I called 888/825-2557 to place my order. It was not disclosed to me that I was also signing a 3rd party contract. When the installation took place, the technician affixed the Dish to the exterior of the building. The association sent me a notice saying that the Dish was not allowed to be affixed to the building and that it had to be removed. The HOA charged me for the repair and for taking the Dish down. They also charged for the technician drilling through the wall of the building into the unit to get a cable through. They left me without T.V and the equipment on my patio for several days. I contacted Dish directly and they sent a rep to my unit. Again I was not aware of I Satellite at this time either. The technician tried to install the Dish on a pole on my balcony but unfortunately there are trees that are blocking the signal. He also indicated that is was not correct for the technician to drill through the walls into the unit and that he should have used the areas already constructed for cable installation . As a result I am not able to have Dish or any other satellite service installed at my residence. Up until this problem here I was receiving satisfactory service from Dish and I would still have an account with Dish if I was able.

I understand that the charge now damaging my credit in the amount of $500.00 is resulting from the installation that took place in December 2008. I have spoken with several people in the corporate office of Dish who unfortunately have turned out to not only be unable to assist me, but frankly don’t seem to care about the third party contractors they are using either. Each person I speak to is rude and hangs up the phone on me and just wants nothing to do with helping a customer in this situation. However, I did learn that their policy is this: If a customer lands in the hands of a third party then they say the customer is responsible but if you call Dish directly and they hire a sub contractor themselves then the customer is not liable to pay this installation. I learned that my call was routed to ISattelite because of the time of day in which I called . I find this to be deceiving to the customer as well as to the independent contractor like I satellite. I understand that work was performed and I agree that I Satellite deserves payment for their work. However, they are still paid by Dish for installation and if the work is done, then Dish should be held liable for sending payment to I Satellite. The customer should not held liable. It is not fair that Dish would pay I Satellite if I called them directly but they refuse to pay if somehow I am contracted with I Satellite. I have no document in writing that shows I entered into a contract with ISatellite and if there is one please send me a copy of what I signed. I have been under the impression since I called from a Dish TV commercial that I was contacting Dish. Obviously this was not the case.
I understand a circumstance if I simply did not want to continue my service with Dish. But I did try my best and exhaust my ability to try and keep my account with Dish. Although I prefer to have the service I am not able to. I have even referred 4 clients to Dish Network. I am requesting that you please void this outstanding charge and remove this derogatory account from my credit report.

I was a supervisor there and was fired because of performance when my team was doing better than allot of supervisors. I qualified for promotion to an upper level coach and my manager and General Manager did not approve it, which I indeed qualified because of my performance. I was harassed constantly and I even went to HR, and no feedback. When the GM fired me HR was there with him and they did not provide me any documents to show why I was termed, they just told me do to performance. I was working in a hostile environment since May, and this was the time I got a new manager that just became a manager, and she told me I was the lowest in her group and if I did not move the numbers up that she had no use for me. My team had been performing allot better ever since. At Dish Network, there is favoritism and if they do not like you, they will find a way to get rid of you with HR's support. As was told to me from the HR manager the director can do what he wants do, this was due to a situation I complained about. I had been with the company for almost 10 years, and I was dedicated to my job. I understand the company is cutting back on cost, but all the dedication I put in with the complany, this is how they repaid me. I would never recommend anyone to Dish Network because of the unprofessional leadership they have at the El Paso call center. Charlie should really research who he hires for management because they are making his company look bad, and there is no appreciation for dedicated employees.

In my mailbox arrived an ad from DishNetWork that was disgusting and offensive. I would have been embarrassed for my husband to have found this ad in the mailbox!
A 'peek hole' square on the front showing a lady in her panties with a 'teaser' of pull here...to reveal the lady in a provocative position with her bra showing! This type of advertising would never suggest a reputable company to a decent consumer! I don't ever plan on using your services for any of my internet service needs!