DISH Network
reviews and complaints

My Hopper was going bad. The technician told me to upgrade. When I called in on Dec 10, 2021 the next day to upgrade, I made a big deal that I would not sign another 24 month lease. She assured me there would be no 24 mo lease. She put me on hold several times in order to do this. I did not sign or verbally accept any 24 month lease. When I called in today Feb 6, 2022 about a problem with my bill they said I had a 24 month lease. They refused to void the lease. They lied to me on Dec 10th. I have been conned. I have lost all trust in this company. I want them to take off the 24 month lease. Again, I did not verbally accept a lease or sign anything. I am so angry I just want them to remove the equipment but they say I have a 24 month lease starting Dec 10, 2021!

I was promised a 400 gift card in 6 to 8 weeks. Never got it. They say it was returned to them. I checked my mail everyday. I even called and had them to mail it to my p.o. box. I still haven't received it. I call the rewards department and they keep making excuses. I call dish and the tell me they can't do anything to call the rewards department. I think we should be about to sue over not keeping there word. It's false and they tell you to call the other source and it back and forth like ping pong. I would love to find a lawyer to help me. I sick of it. It's been 4 months.

We have had Dish for some time now, but are unhappy because you dropped NBC. We gave some time for you to get it back but are cancelling now. I called and was told we'll have to pay an early termination fee of $200 . You are the ones who failed to provide us with our local channels as promised, so you shouldn't charge us a fee. We'll pay it, because we are done with your company not living up to it's promise to us.

On 8-7-21, I cancelled Dish service for Gary DePaola at 1206 4th St. Mendota, IL 61342 and returned equipment and a letter that Gary was moved to a care facility due to dementia. I was told I would receive a refund check of $147.39. On 11-11-21, I spoke with Cecil and refund check was sent to Redfield, IA address. I did not receive a refund check. On 12-29-21, Aze said she would check on refund and call me back. No return phone call. On 1/10/22, I received a Dish refund for Gary DePaola for $14, 739.00 however the refund should be $147.39. The decimal was in the wrong place! I called Tucker on 1/10/22 and told him about this huge refund check and he said someone would call me back asap. To this day no phone call or refund! I would like a refund check overnighted along with $200 to be compensated for you negligence and lack of following through timely and accurately. I have been waiting 174 days for your mistake Dish! I was honest and advised you of the wrong refund amount of $14739.00! Still no action on Dish's part. I would like to receive a phone call asap at [protected].
Sincerely,
Mary Jo Freestone, POA
12988 318th Ct.
Redfield, IA 50233
[protected]

Such a shame we pay. We should sue for pain and suffering for having to watch the same movies over and over. Its constant repeat movies. They are old when will yall change it. Another thing its the same freaking repeat channels with diff numbers on the. Dish really sucks. Its a scam. We pay for the package that is like Next the highest yall charge for so we have a good bit of channels no starz showtime or hbo. All the channels that come with our package is nothing but repeats. Change the dang movies its annoying im mentally suffering.

Contacted dish about this. Explained I live to far out in the country to pickup the local CBS station in Tampa. Rep Said basically to bad cancel your service if you don't like it. Said okay then said I have to pay a fee for contract early termination. So Dish can drop channels and basically say eat [censored] and deal with it. This should be breach of contract.

This dispute has gone on way too long. You need to settle the dispute. No local sports or major sports like Super Bowl 2022 and Olympics is unacceptable. Settle NOW or lose all your extremely ticked off customers. We are still being charges for these stations, but we haven't received them for months. We want our stations back and we want a refund of all missed programming. It's obvious that you don't care what your customers want or you would have resolved this months ago.

I was with dish for 2 years 2 months before my contract was up my receiver went bad dish came out to replace it later I find out I was signed up for 2 more years just because of a faulty receiver now they want me to pay an early termination fee what a scam

we had the wally hooked up in our rv while our house was being built. We then had dish hopper installed to the house. the wally was to be disconnected and was not. we have been charged 110.07 additional for two months a total of 220.14 plus the monthly fee of 105.07 for the hopper. my wife has been tranfered 9 times and nobody at dish seems to be able to fix this and expect us to eat the 220.14. this is a fraud. i would expect a company of this side to be able to resolve this without the run around.

When is Dish going to resolve its current dispute? We have had no channel 9 (WUSA) since early October. Because of this we missed half the SEC football season and now we are missing the NFL playoffs. We live in a rural area with marginal internet service so streaming is not an option. We are also missing a number of our favorite programs from CBS. Dish owes its customers better service and a discount for not having one of our local channels.

I activated dish service in October, four months ago now with go dish.com. I was suppose to receive a 200$ gift card. I called Dish several different times asking about the card. I was told it will be coming I. The mail every time. Tonight I asked the same question and was told that I needed to call go dish.com. I called them and they told me since it's been longer than 60 days there is nothing they can do. The gift card was the only reason I signed up with Dish. I belive the whole process is a scam, and they should be held accountable.

In September of 2021 we signed up for Dish. I had received an offer in the mail for a $400 prepaid Mastercard. Upon installation, I called the 888 # on the offer letter and gave the representative the activation code #. Maybe a week or 2 later, I wondered if I had done it right and called to check the status of my offer. I was told that I needed to upload a copy of my last bill with DirecTV (not sure what that had to do with the $400 offer but I did as asked) I was ensured that the code had been submitted. Months later, I still had not received the prepaid card. A few weeks ago, I called again to see what was going on. The customer service lady said she saw the notes in the system but the first 2 employees had not processed it properly. She informed me that it was only for $250. I told her that it was for $400 and I knew I had the documents at my house still to prove it and could send them when I knew where to send them. She let me know she "escalated" this to management to hopefully be resolved quickly. Still, nothing has been done.
1/19/22 Last night, I found the original offer with my notes on it from calling to redeem the offer originally. I called the # again on the letter and the first customer service lady, while nice, continued to tell me that it was only for $250. I let her know that I have the actual documents proving it is $400 and asked where I could send those to fix the issue. She proceeded to tell me over and over that it's not the offer I was given and that I needed to call another company. WHY do I need to call another company when the offer was from DISH, I have called the same number all 4 times to redeem the offer and was told it was in their system. I asked to speak with management and was put through to a gentleman who gave me the same spill - that the offer is only for $250 and I can only redeem 1 offer. I'm NOT trying to redeem 2 offers. I just want the $400 offer that I called to redeem in the first place. I'm not sure why the reps changed it. The offer does NOT say "up to" $400. It specifically states I would receive $400.
WHY is it SO hard to redeem an offer that you send out? Scam? You're hoping that most people don't want to go through the hassle to claim it? I was disconnected by your "management" customer service before anything was resolved. If you don't want people to redeem offers then please stop sending them out.

I'd caution anyone -- especially those with parents over 70 -- to stay away from this provider. They falsified a contract, signing my mother's name below terms she had never seen. And didn't clarify those terms until it was too late. In short, my parents their account "on freeze" for a few months while they traveled, and when they came back, they were told to pay $35 more per month to get local channels. That's insane, right? This fee was never disclosed, but apparently she signed a contract, so, they get to do whatever they want. Except, the signature there is not hers. And, there was an opportunity when she put the account on hold to disclose/review these terms, but that didn't happen. Calling Dish TV to talk about their dishonest business model gets you nowhere -- especially if you talk with Nicole (ID: OFC?) who didn't seem to see anything wrong with the above AND then hung up on me. Amazing. Keep preying on the elderly, guys. And keep signing contracts for them. Top-notch business.

I watch Newsmax as my only source of news. I have all the programs I'm interested in set to program daily. The problem is that even though they are set to record, every week I have to reset them because each and every one needs to be restored! EVERY week all have to be restored...and this must be done for every day. If I forget, my programs won't record. I have to go through 10 days.
I called once and was "helped" by a young man who switched my recording options to mon-fri instead of daily. That didn't work. I have tried "daily", "mon-fri", "New", "New and reruns", "weekly", and "only new". I've tried them all multiple times...same thing...I need to restore.
This only happens on Newsmax...can this be fixed?
Photo is of this coming wednesday. The top line is Newsmax

In order to watch the Dallas and San Francisco football game I was forced and offended to have to watch the game on Nickelodeon, a children's channel, with immature but I am sure very nice commentators and childlike graphics. I, as a 24 year Dish customer, am now looking for a new channel provider! I am angry and offended! Now I am having to end with chit chat because your form says too few words and the case may not be resolved.

With my equipment, should be able to use 5 tvs, but can only use 3. Dish employees gave me bad info, said I could only use 3, and set me up to get another receiver for $100 and 2 yr contract. I found out I could run 5 and canceled new receiver, and scheduled an appointment to find out why only 3 tvs work at a time. Talked to Martin to get a refund. He put me on hold 20 minutes and hung me up. Called back, asked for supervisor. Gave me Maria #sxx, said she would not give a refund. She was rude and nasty, kept cutting me off while I was talking, very nasty. I want a 6 month refund for the time I couldn't use all my television sets

We have been Dish customers for a number of years. Currently we are traveling in an RV and have a Dish Playmaker. We are paying for a package which includes local channels. In our current area we are not getting the local channel NBC, which is the only channel that will carry the Winter Olympics. Not only will we be deprived of watching those, we are paying for service we are not receiving. This is totally unfair and very much an inconvenience. We would appreciate if you could rectify this as soon as possible. If necessary, please advise who else to contact regarding this matter.

Around August, a man came to my 73-year old parents home. The sales representative wore no clothing attire indicating who he was working for. The representative was making cold calls, because he did not have an appointment to stop by. He said he was there to update dad's cable equipment and offer him a lower monthly payment. At first my Dad thought the sales rep was with Direct TV but then he mentioned he was with Dish when showing dad the available packages. The sales representative told dad his bill would be lower than his current Direct TV bill, but in fact when received was higher. The representative told dad he would take care of cancelling Direct TV service for him. The representative had my dad sign something on an iPad, which my dad says he was told was approval to install. No paperwork was read to my dad, who is hearing impaired, has vision problems, and suffers from Agent Orange. No contract copy was given to my dad stating what he signed up for, cancellation protocol, etc.
While I may not know every detail of that day, what happened was not professional in any way. This sales representative took advantage of an elderly man. Misrepresenting fees, which were higher not lower, not providing a contract, or explaining cancellation protocol. Once dad realized service was more and he was paying for two services due to the sales rep not cancelling his other service, which dad was told would happen. My dad is now being charged $480.33 to cancel Dish service. I would like all fees waived by your company and the representative to be held accountable for misrepresentation, as well as taking advantage of the elderly.

I am done giving enormous detail. As I have repeated myself first to dish, then the BBB, then the FCC, then the FBI and finally the state of Michigan Attorney General. They billed 74.99 on 12.8.2021 for a boxing match nobody in my 2 person home knew about, cared about or accidentally purchased. 40 minutes on the phone with a DISH billing representative ended with "there is nothing we can do" after being offended by that response, a quick google search shows this is their business practice! We need a class action lawsuit against DISH!

We started our service in September, it is now December and we have not received the promised gift card. I have called 4-5 times and am told it's on its way, or they had to issue a new one. But it's way past the time they said to wait for processing. Seeing how many people have had problems I do t u sweat and why dish continues to offer this or use their current rebate service. I am tempted to cancel, after all they did not fulfill their end of the promised deal. I am very disappointed. This is the first time we have gotten satellite internet in many years and now we regret it.