DirecTV
reviews and complaints

I sign up with Direct tv threw Costco in May 2019. I was promised a 100 Visa gift card and a 300 Costco cash. Once I claimed the rewards only the visa card was sent. I never received the 300 Costco cash card I was promised. I've called direct tv to many times with the promise it will be resolved. I strongly suggest listening to the recorded calls. Months later, hours of waiting on hold with the rewards department. I was told the offer has expired and there was some glitch in the system and there is nothing they can do. I am so disappointed with my experience. Please disconnect my internet and cable if this doesn't get resolved. I rather spend my hard-earned money somewhere else.

-Yosabet Minas
Account number [protected]

Account #[protected]. I was over billed $109.45 on my Aug and Sept bills because they lied to me about potential discounts for the next 12 month period and when they might be available. As a result, it delayed my switch to Dish Network (which is much, much better by the way). After hours spent on the phone I've written to their Office of General Counsel as a final step. I will withhold their equipment pending a refund of the amount requested.

Terry Kauzlarich
20698 N Enchantment Pass
Maricopa, AZ 85138

We met with a Direct TV installer months ago in preparations for a special site of which the dish needed to clear a forest of trees. We cut down trees, installed a 6x6 pole for the dish, brought 120 power to the pole per the tech in that the run was more then 200 feet to the building and needed an amplifier at the dish. We had contractor run 2 inch conduit underground with a pull for the lines as well. The building was wired with CAT 6 lines to all the locations, some 14 locations and one room where a bank of monitors would be placed. Direct TV sends out a local contractor last week who tells us non of this works and he only runs a line across the ground to the building. We contacted our sales rep who contacted someone in support and the same guy got sent out again with the same result, nothing done. We end up calling all over and get support in the Philippines and it goes around and around. The location is a good ways away from our offices in another state so we have to make special trips to get this work completed. This is not a cheap project or account. but we can't get the right tech to do the work as we were told it needed to be completed.

A month ago Direct and I agreed on discontinuing service on 7 October. There were threats about my not returning your equipment and you've promised me the box in which I may return your stuff. I want to return your stuff but the box never comes, promise after promise. Please send me another box so that I might return your equipment. I will not pay any penalty for not returning your stuff if you never send me the box. Hey, when people are moving your promised time should be met.
Thomas Samuels 123 Harvest Hill Circle Enterprise, Alabama [protected]
[protected]@centurytel.net [protected]
Thank you

Sept 3, 2019 I called to have my Az account activated, for Oct 3 is when I would be arriving. Well I got a bill for sept 3 for $94.57 because it was activated on Sept. 3 The tech said I was responsible, but I said why would I have it activated when I was not going to be there.After being on hold for over and hour waiting on a manager on Oct 6 I hung up.I called back next day and again same thing waiting for a manager and then was told I had to pay the bill. I have been 11 years with direct and an error on Direct TV's part obviously, whould not be paid by me. Again I told the tech if you were me would you pay to activate your account a month early? when you were not going to be there. Her response it is still my fault and had to pay the month of September. This lack of regard for a loyal customer, makes me think twice before I continue doing business with Direct. There are better values out there with other service providers.Which I will pursue if this matter is not taken care of. Thank You for your time

jp

On August 2 or 5th 2019 I called and talked with a young man about changing my package to the cheapest thing that was available. His name was Marshall or Daniel. He also deaccessed 3 of my boxes that day.

On September 18 I called to complain that I was still being charged for the PREFERRED XTRA plan. I talked with Roseland with my com plaint and she informed me that it was never changed and changed it that day. I still wasn't satisfied so she transferred me to Arthur. He said that I would get credit for SOME of August and all of September. I was promised by him that the changes were made.

Today Oct 14 2019 I go to pay my bill and I Still am being charge for the PREFERRED XTRA package. I should of had the family package. I talked with Ann today and she couldn't tell me anything. So now I am mad because I have paid for ALL of August and September for a package that I DID not want. I have talked with numerous people about this and lots of aggravation on my part.

I want to know what the company is going to do to fix this problem. I have become very upset with this.

Tina Osborn
[protected]@hotmail.com
[protected] or [protected]

I cancelled my direct TV subscription and mailed the equipment through UPS as directed. Direct TV still sent me a bill for it. I called and they said they got the equipment and will not send anymore bills. I got another bill the following month. And then I got an email offering to reduce the bill in half if I signed on again with them. I called and now they claim they have no evidence that they got the equipment. Salesperson at UPS informed me that this is very common complaint with DirectTV

I called in on 10)13/2019 spoke to a rep.he didn't fully understand me I was inquiring as to no contact TV I stated I couldn't afford this payment. I asked what stations I would get he went ahead and changed my service. I never NEVER said yes go ahead . Now I have really crap TV. You have the WORST customer service! I would have stayed with what I had knowing that I I was getting.

I have been a customer for 4 years now and have never seen anything like this! Video grainy and now completely unable to get out of market games. People like myself pay a decent amount of money for a service that provides viewing entertainment for only 6 hours, one day a week! This is unacceptable! To make things worse, I have now been on hold for almost an hour with customer service while I should be enjoying the service I have paid good money for. Very disappointed! I may need to reconsider this relationship going forward and inspire others to take the same action. Would prefer not to but since customer service has no time for me, why should they have my hard earned money. Shame'

Scammed me on a service call. I called about an equipment issue and they told me it would be a $99 service call of which I said, why should I pay you to keep your equipment working? I said thanks but I will cancel and get another service and they said no we will come outand fix it and they did. Two months later they charge me and deny they said no charge. I'm cancelling this week with I get home. It's no wonder they are losing huge business with these tactics...

I just cannot understand why your company continues to employ people who are difficult to understand on the telephone. I was on the phone for45 minutes trying to explain what my problem was that I was having with my DVR. Most of time was spent asking for the person to repeat himself as I was unable to understand him. Several times I just gave up. In the end he told me that this was a problem that company was having. For 4 weeks, I asked? Yes. he responded. Once again I have been disappointed by the services provided by Direct TV. You really need to get people in customer service who speak english that can be understood and you also need to provide satisfactory answer to problems that your customers are having.

When i originally called for Direct tv and talked to a sales person to told him i for 79.95 a month i get the golf package he said yes. When it was installed no golf package. I told him then if there is no golf package take it out and re-install spectrum. He called a supervisor she gave me a different package that contained the golf package. She had to give me credits to have this package. After a year the credits where removed and now i'm being charged 167.00 a month to have the golf package. I have called several times to resolve this being put on hold for 45 min, at a time talking to supervisors to be sent to another department. A big marry-go-round. Nobody seems to no what they can do but send me to a different department to explain everything again and again. I just re-activated my service in August explained to them again the situation. I was told when i receive my bill to call and they would take care of it. I did nothing came of it only that my bill was very much higher than it should of been. I called again talked a guy named John explained my situation again he told me after several min. he would get in touch with corp. and get back with me in 5 to 7 business days. It never happened. I called again yesterday trying to resolve this bill to be put on hold for 45 mim. After talking to Narcella, Breana, Danna, Princess and the last person couldn't understand her she talked so fast a lot was missed. The total time of being on the phone was 2 hours and 15 min. I finally hung up being on hold for 45 min. They now want over 400.00 for payment my calculation are 230.00 to what i agreed to. I added showtime to make it 94.00

directtv promises "every live game every Sunday". email says game in channel 714, but then told we have to watch it on 28-local fox channel-which is blocked out because of dispute with directtv. So no game! this has happened every week since season began. several calls to directtv and they refuse to refund full nfl sunday ticket cost. Only offered $12 monthly credit and one time $35 credit. UNACCEPTABLE

they never told me that I was a 2 year deal, the service was down 2, 3 day a week, I tried to cancel, then they told me of the 2 year deal. I told the contract is only good if they provide service, they did not. they told me to reboot, it did not work, did not send anyone out to fix, the lie to latins and blacks to get $ and they lock u in without telling you. boycott directv, do not by directv. they suck.

I was just hot buy a DirecTV employee $420! That to me is very sad but when I call DirecTV to verify this special package somebody was able to turn on all my TV shows before I paid them. They have all my personal information in the computer that they were telling me. And then I call back when I got a text saying it was cancelled tried to talk to many many people at DirecTV from supervisors to getting transferred nobody relays information into the computer system a supervisor was supposed to call me back and they never called back. There is a hacker working for DirecTV that is taking money from people

I have been with Directv for years, I keep getting calls from # 877-339-5961 about a Directv promotion. I have asked them 6 times now to stop calling me about this promotion. They explained it the 1st time and I told them I am not interested in going to a store buying an Amazon gift card then calling the billing department to get a savings on my monthly account.

The last person that just called me, when I asked him to remove my name from their promotion calling list - he said "Yeah, Yeah, [censored]" and hung up. Excuse me for writing that but that is what he said. I do not appreciate being talked to that way. I have no idea who it was calling, he didn't give me his name.

I tried calling back and between all 6 choices I couldn't speak to a customer representative. option 6 told me to call 800-288-2020, I did - waited 8 minutes for a customer representative to come online, explained what happened said I would need to talk to the fraud department. In transfer I got disconnected. Called back waited another 10 minutes, same thing happened got disconnected.

Went to your website to try to login and see if I could contact someone and that was useless. Directv doesn't post email addresses for departments.

Again, I have been with Directv for years and years and I don't appreciate being talked to like did this evening and all the trouble I have had. When I tell my husband and parents what has happened I know they will tell me to change to Dish Network. Myself and my family have rental property with 7 total Directv accounts (we spend over $1, 000 a month with your company). More than likely I will be changing all of them to Dish Network.

If that is how your customer service department talks to customers, I want no part of this company. Plus it is way to hard to talk to someone when calling and the options are the ones I needed.

Poor Poor Service. I will be posting this anywhere I can find if I don't know hear from someone with authority about what happened this evening.

Have already blocked the number they called from.

Very Upset Customer
M. Martinez

I called to order a tv package and the sales guy was SO high pressure that I almost hung up. If I hadn't been calling for a friend, I would have. Having to answer questions about things not related to my needs is infuriating! Then, the service guy got lost, and I had to deal with rescheduling, being transferred a zillion times and waiting to get connected was horrible! DON'T USE THESE GUYS! GO WITH SOMEONE ELSE!

First, I HAD been a customer for the better part of 20 years. Over time the packages have gotten more expensive with less content, not to mention that customer service has gone from bad to completely useless. They just follow a script and I am pretty sure they really don't understand English very well - at least they were not listening to what I was saying. The latest incident caused me to cancel my account. My DVR died - it would not reboot, just blue screen with a code about hard drive crashing. Calling customer service I explained the code on screen and they wanted to reset it, but when the hard drive crashes, what is there to reset? On top of that, they did not understand the code. Its like they never heard of a hard drive crashing. I requested a replacement and customer service was trying to sell me on some monthly equipment plan, then said they could only deliver the DVR via technician. Really? I was on the phone 20 min as they kept trying to sell me on stuff I did not need and would not drop ship the DVR. I hung up, called back, and canceled.

Hi,

I was under the impression I had all the college football game in my subscription I am trying to watch the Fresno State vs New Mexico State game in 686-2.

The lady on the phone could barley speak any English and kept me on the phone for 51 minutes and I asked to speak to a supervisor 4 times and she wouldn't transfer me to a supervisor. She then transferred me to a quality assurance number it rang a few times went busy and hung up on me. The customer service rep ought to be fired she had no idea what I wanted after explaining it to her several times.

My account is associated with the number [protected], she told me I had the whole college football package so I'm wondering why I can't get 686-2

Please help !

Unfair billing practices. I had equipment issues and was charged for a movie that locked up after 5 minutes and also for 2 movies that I did not order. When discussing this issues with Direct TV they said I didn't call in to inform them when in fact I did call them and they told me to press the red button on the side of the Direct TV box. They told me they did not have any information about my trouble call and I told them there record keeping is incorrect. How would I have pressed the red button if they didn't tell me to do that to clear the problem. They argued with me again and again when I called in after I received monthly bill and noticed the 3 movies on the billing statement. I am totally disgusted with there billing process and resolution to my concern about there equipment problem. As soon as our 2 year contract is up will we will discontinue service with Direct TV and find a better and more reputable television provider like nfinity, spectrum, or even local cable TV. We are done with Direct TV forever.