DirecTV
Reviews and Complaints

Direct TV has no clue what it is doing. My bank sends payments automatically every month. I pay for the football channel separately. After the football channel was paid, Direct TV kept billing me for the football channel. Then they stated they have not rec'd payments. I keep faxing proof of payment (however this fax # has no phone # associated with it). If you have a question, that is a different # and those people do not know what you are talking about. Even after you repeat that you have paid, they don't get it but do state that the people at the end of the fax # should be able to look at the fax in 10 more days. At that point, I said turn the the ***** tv off. I am going back to cable tv. I have never been associated with such independence in my life. Sept, 08.

Direct TV informed us we could get HD channels with the package we ordered. After installations we could not get all the sports channels or the HD channels. Direct TV informed us that to get the HD channels we had to pay an additional monthly fee, but that is not what the installer told us.

Also the installer was not very professional, talked too much and was trying to get all in our business while he was here. I don't recommend Direct TV to anybody. I had to call them back to install all the boxes I asked for. I will pay the cancellation fee just to get rid of them.

Falling prey to the incessant advertising of Sat deals on TV, I decided to give Direct TV a shot towards the end of August, first of September this year. It took a couple of weeks for their installer to come. Got everything up and running.

For a couple of weeks, everything was fine. Then, my picture started to pixelate (blocky patterns) and audio began to drop out about every 10-15 minutes. Called customer service. Turned the Direct TV box on and off, as they asked. Plugged and unplugged it, as they requested. Still no resolution. Phone service rep suggests it might be my TV that's the problem. No way. The TV is less than a year old... a very good, very expensive big screen that had no issues whatsoever with my previous Time Warner Cable set-up. They said they'd send out a service person. But, the service lady on the phone took time out to explain to me that, while my warranty period was still in-effect, I should think about getting their 'Warranty' for an extra $6.00/mo to cover needed repairs after the warranty period. What? I explained that my previous Time Warner service never, ever required an extended warranty. When/if I needed a repair, they were on top of it, right now... no charge. She told me I essentially was lying to her. That Time Warner charged me for each service call they made after their warranty period. I'm a liar, now. Not wanting to get into a verbal sparring match with someone who clearly doesn't know what they're talking about, I politely disagreed with her and left it at that. Service person never showed up. No phone call to explain, or reschedule... they just didn't show up.

I wait, and I wait... for about 2 weeks. Picture gets worse. Audio gets worse. No service people ever showed up. Called again. After being on the phone for about 30 minutes, and being bounced from one person to another, put on hold for long periods of time in-between, I finally hung up.

Fast forward a couple more weeks... now, the picture freezes, no audio whatsoever. Finally, after a couple of days of freezes and audio malfunctions, the screen goes blank. Call service, yet again. This service person was a bit more thorough. We go through 'signal strength' checking on my box. I'm getting no signal whatsoever, now. She has me go outside to my connection box to make certain all the connections are correct, secure and tight. This was just installed. How am I supposed to know if the installer made the connections correctly? I comply. As best I can tell, the connections are indeed correct, secure and tight.

She finally admits that there's probably a problem with either the installation or their equipment. Again, she tries to get me to buy some sort of 'extended service warranty', even though I'm in the 90-day warranty period. I repeat that I've never had such warranty issues with Time Warner, in the 12+ years I had cable. What must be their mantra, she explains that Time Warner does indeed charge for this service, even though I know better.

I tell her I want to cancel Direct TV service. She sends me to a 'customer retention' specialist as she's not able to cancel my service. After being on hold for another 20 minutes, I get to talk to someone else. That person spends another 20 minutes telling me how much of a mistake it would be to cancel, for various (and mostly untrue) 'facts' about cable providers. Finally, I'm hit with... 'it will cost $400 to cancel your Direct TV service'.

Now, I'm livid. $400 to cancel a service that never worked correctly except for 2 weeks out of the 2 months I had it? The 'retention specialist' convinces me to give them one more try and sweetens the deal by saying 'I'll give you a free month of Direct TV'. But, she says a technician can't come out for another 10 days. NO! I'm not going through this with them. I tell the Direct TV rep as much. They miraculously find a service person to be at my home the next day. Again, the service person is a no-show.

I'm past livid at this point. I call to cancel. No talking me out of it this time. Enough is enough. I made a huge mistake in leaving Time Warner. Whenever I had an issue, at most, I had service at my home within 24 hours... usually the same day.

I tell the Direct TV rep that I refuse to pay for their SAT service that was woeful, nor their cancellation fees. I'm informed that it will just be charged to the credit card on file. I inform the rep that I'll contest the charges with my credit card company. I'm then told that if I do so, my account will be sent to a collection agency. But, if I wanted to dispute any charges, I could email Direct TV with my complaints and they'll respond within 24 hours. Well, it's been 48 hours... haven't heard a word from them.

Long and short of this, it's a breech of contract. I contracted for services (SAT TV) that were never delivered. Further, no cancellation fees should be imposed since I gave them ample opportunities to remedy it.

Stay away from these people... far away. Their service is terrible. They're dishonest. And, from the tactics used on me are any indication (and it looks like there are plenty of others who feel the same way), if it isn't fraud, it's the next best thing.

Please allow yourself as a consumer all the correct information about contracts with this provider. If you own your equipment and it goes bad, Direct TV will replace it at no cost, but in doing so your are stuck with a contract extension. I have been a loyal customer for three years, just this week I found out that my contract runs through September, because a HD receiver was replaced last September (08). As the shock worn off, they told me that was in my contract. I ask what contract, the original expired one year from March 06. They continued to explain since a receiver was replaced, I now have a new contract. At which time I asked for a copy of the contract that was entered into in 06. Today I received a booklet in the mail explaining their contracts. THEIR CURRENT DAY CONTRACT NOT THE ONE I ENTERED INTO IN '06. I am trying to obtain information on how to proceed with an action against them. If anyone knows how please inform.

I am so upset. direct tv sent me to a credit collections agency for non payment of $90. I asked them what the bill was for and they said service in september/october of 2007 (bill was in california). i said that's impossible as i moved to Penn in june of 07 and did not move back to california until february of 08. i was with Comcast in pennsylvaia (penn) the whole time. furthermore, i paid them in full when i left california and even referred them to my nephew who was renting my home - he was in my home at the time of this ridiculous billing to me. they said i still owed the bill. that's ridiculous. i said where is my $50 for the referral. the said that because i owed them money they weren't paying me the $50. i don't owe them one penny!

my daughter first called them thinking it was monies owed for the equipment i still had, which was now in penn (i told them i was taking it and they said it was fine). so she mailed the equipment back and when they received it they mailed the box back to her (unopened) and said to return it in their box. they said they would send their shipping box in 3-5 days and then they would officially receive it. they never sent the box and that was June 2, 2007.

Now i call direct tv because i am getting collection agency notices. direct tv said they do not want the equipment back, i owned it now and said the bill was for not receiving the payment in 9/07. again, i told this rep that i did not use their equipment that i was in penn during this billing cycle and using Comcast (penn). i was going to use direct tv when i left but they didn't accept direct tv in the apartment building i was leasing in penn (i wonder why). so it sat there in a box in my penn basement. i was going to return to california sometime the following year so just kept it.

i have been on line for an hour or more and see hundreds of complaints regarding unfair business practices of direct tv. i am going to set up my own direct tv consumer complaint site and get enough complainants together to file a class action law suit. it's time direct tv pays for its outlandish business practices.

Due to being out of work, I "bundled"with Qwest to have internet, phone and direct tv all together.No one ever mentioned I would be under a 2 yr contract.not Qwest, not the installation guy.It wasnt til I called to reduce our service to a cheaper plan that I learned I was being billed for movie channels, then I mentioned being out of work and I may have to disconnect all together and that's when I was informed I'm under a 2yr contract.And apparently if you break that contract you are charged a hefty amount.I felt scammed.The movie channels are free for a period of time, but you will be charged if you dont call and cancel.This is a ridiculous set up, just for some cable tv.My recourse, if I have to use it, is direct tv never got my landlords permission to install, which they are supposed to do.I dont want to be stuck with a bunch of charges if I cant pay my bill due to lack of work.

It all started when I had decided it would be nice to add HD TV to my existing Direct TV service, a few months before my two year agreement was up. When I called and had the HD service added they told me I would renew my two year agreement, I was fine with that I had been satisfied with the service thus far. The tech that was sent out to my house to install the new HD satellite was extremely rude, it was a snowy day and he told me he had fallen off a roof a few days prior and is now very scared of roofs. He told me his back was bothering him and his boss would not give him the day off and also makes him work very long hours. He said he didn't want to go on the roof that day and asked if I could reschedule, I said I will if I have to but I only have a weekday off every two weeks so it would be another two weeks until I could have them come out and install it. He told me I just don't get paid enough to climb up on that snowy roof if you were to throw in an extra 50 bucks or so I would definitely do it, and I blankly said no way. After an hour or two of him trying to talk himself into not doing it and an hour of him leaving to finish another job and coming back he finally crawled up on the roof and installed the satellite. He came down and installed the receiver and it didn't work. So he crawled back up to tweak the satellite and came back down and it still didn't work properly, he told me it was because it was snowing and when the snow passed it would work fine, and he left. Well it didn't so I had another tech out two weeks later to fix it, he did. A few days after he left it again didn't work. I only received less then a quarter of my HD channels and even those faded in and out. So I called direct TV and complained about the first tech being totally unprofessional and the second not fixing it and said I didn't want anyone else coming out to my house and I wanted to cancel service, because it didn't work properly. I spent a totally of about 8 hours on the phone over a two week period talking to different reps and supervisors. I finally found a level headed supervisor who apologized for all my troubles and told me she had removed my new two year agreement. So I thanked her kindly and a few days later after setting up a new service to come out and installed I called Direct TV back to cancel. They did everything they could to keep me they promised to not make me pay for HD service or the receiver but I could keep them and through in 6 months free of all the premium channels. I couldn't turn it down so I talked to my fiancee and we decided to wait 3 or 4 months until our original agreement ended and cancel. So those 3 or 4 months have gone by and I called them. They told me I am in contract until 2010, I got pretty mad and hung up. I called back today after I cooled down a little and explained to the rep the situation. He told me that the supervisor who told me she removed the new 2 year agreement, hadn't removed but escalated the account and asked to have it removed, which the commitment dispute people had denied and had said the agreement will stand from the time the HD receiver was installed, did I mention the HD receiver doesn't work?

To make this short, Direct tv salesman straight out lied to me about the service I would be receiving. All the calls in the world to them won't make a difference I know now. So I am forced to ride out my 2 year sentence with them and then I'm GONE! YOU PEOPLE THINKING ABOUT GOING TO THEM, THAT WOULD BE A REALLY BAD IDEA FOR SURE. AS YOU CAN SEE I'm FAR FROM ALONE HERE.

It seems like nobody knows what the other guy is doing for a customer at the customer support center. I have ordered a HD receiver, they deducted the amount from my credit card already, and now I learn they cancelled the order. WHAT?

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

It seems ATT was as much at fault here as DTV...if not more.

my daniel orphee this is my address 6304 chestnutwest randolph ma 02368 tel [protected] ispoke to some one at direct tv and they have requested to send proof of payment in order to have payment reversed i do not have any acconts with direct tv and never authorizedthis payment i need this money to be reimbursed as soon as possible please contact me at [protected] thank you

I decided to try direct TV in addition to my cable, big mistake. The tech didn't show up on time and when he did show up, I had to leave for work. Yes, stupid me, I let him stay to complete the job in my house while I was out. When I got home that night what a mess. The direct TV didn't work and neither did my cable. When I went down cellar, [censor] what a mess! The tech had severed all of my cable wires and did a very sloppy job replacing with his own installing his own. Now I had 2 systems and neither worked. The next day I called Direct TV and told them that I was canceling my agreement with them. They told me that it had been over 24 hours since the rep had been there and that I was due to pay a $517.38 service fee. I told them to just piss off. I sent back the converters and remotes in their prepaid boxes and thought that was the end of it. 3 weeks later I got a letter from direct tv thanking me for my prompt payment via my visa card. I did no such thing but, upon calling visa they told me that direct TV had indeed withdrawn $517.38 from my account. Now the whole thing is in dispute with my credit card company. What a bunch of dishonest losers, STAY AWAY FROM DIRECT TV!

I had $656 taken out of my account with no warning as to when the transaction would take place. I bounced all my bills. I was told "it's our policy" and it's in the agreement. I subscribed over the phone, so I was not informed at the time of this "agreement". I asked customer service where in the agreement was this this small print indicating they can freely go into my account without warning...must be convieniently where the consumer cannot see it. He had me waiting along time as HE could not even find it! It all started with them at the time of hook up. They put the DVR box in the wrong room and would not come back to change thier mistake unless I paid $57 dollars. I was told I signed off before they left, but how the hell did I know it was in the wrong room. They were the ones with the specifics directions where to put it! What is their definition of "customer service"?...to take you money in an overly extended commitment to them and if there is any problem, they wave some [censor] "agreement" at you. They don't exactly ensure future customers and referrals. I won't ever deal with these theives again! I will tell everyone never to sign up with them either. It's fake customer service. They have the consumer over the barrel and won't take care of them in the least! [censor] em'

Direct tv just took almost 300$ out of my account which didnt even have the amount in it to cover that. How could that happen!? I've never gave them any permison to do that nor did i agree any where for this to happen. no my account is under my rent check is gonna bounce same with alot of other things and i'll get over draft charges for ever thing. Thanks direct tv you just [censor]ed me over and now instead of just paying them when i could I'm going to owe my bank like 500$ in [censor]ing over draft fees. [censor] you direct tv you [censor]ing suck!

I made a payment for someone.. they decided to cancel their service and a month later Direct TV takes the 500 dollars out of my bank account. AND... I dont nor have ever had DirectTV

Send this around

I know exactly how you feel. they did the same thing to me, I had my rent due until i found out they took money out of my account with out my say so. So i payed for a bill board to be put up so they could lose the money they stole from me. I hope it makes them lose ten times the amount they took from me. If you are discussed by there unethical ways post this picture so people know about them.

they just took $739.00 from my account.

I told them my mother died and I Had to leave out of town and didn't know when I was coming back. its 4 months later and they took all my money out of my account I Got late fees and i cant pay my rent on time...that's really stress-full on top of loosing your loved one.

The "installation specialist" came to install our new HD DVR service with Direct TV. We were so excited. The "specialist" took about 3 hours to install our satellite on the roof and the receivers. When he finished, he informed us that he didn't have any HD DVR receivers and that he installed a regular HD receiver until next week when someone would come switch them out. That is when the nightmare began.

The following week a different "specialist" came to finish up the job. When asked if he had our new HD DVR receiver, he said that we would have to purchase the one that had been installed last week before he could switch it out with the DVR. As he observed the work that had been done the previous week, he asked if Direct TV had done the work and just shook his head. He said the wrong wiring had been used and nothing had been grounded.

During that week, our brand new $3000 TV had developed a small green dot on the screen. Put the two together? After exhausted and numerous attempts to rectify the situation with Direct TV, we canceled our service. Two months later, our credit card was billed $1283 from Direct TV.

I called the credit card company and told them an unauthorized charge was made to my account. They told me to call Direct TV first. Of course I dreaded this conversation because I knew what a horrible company I was dealing with. Long story, short, they charged me a cancellation fee because we canceled our contract before two years. It didn't matter that we never received our HD DVR or for the service that they had been charging us for a DVR.

I am still in dispute with Direct TV but I advice against using them when there are so many other good providers.

Just a consumer aware with Direct TV.

I was a loyal customer for over 5 years and always paid online. This was until our dvr box decided to stop working the morning after they had sent one of their usual automatic updates to it.

I called the rep to be told I would have to pay $70 for a tech to come and look at the box, then pay an additional $300 if it had to be replaced. I had no time limited contract with them from being a customer for so long and thus I also found out that I owned the DVR box, so it was my responsibility that it broke.

You could imagine my surprise and I requested to speak to a supervisor, which after being on hold for ever, I was hung up on. I called back and was then told by a different rep that I also had the option to sign up for their monthly service plan which would eliminate the tech fee, but would be an addition $5+ a month. I explained my frustration that they were the ones in control of the box, I had done nothing to it, yet I have to pay for it. So why would I have to pay for a service when they could just send a signal and kill your cable box whenever they wanted too ... sounded like a scam to get you to sign up to their service plan ...

It took me 5 minutes to cancel my service with Direct TV and sign up on a much cheaper bundle package with Comcast. A few days past and I regularly check my bank account. I found that Direct TV had taken my last payment of $64 which was not even due yet, straight out of my account. I was not on any form of automatic payment with them, and had chose the option to pay 1 time only via credit card each time I paid my bill online. I called them to ask them why they had done this as it was not authorized, their answer was ... Oh we updated our contract agreement recently and you would have gotten a copy with your statement in the mail. If you cancel your account, we are allowed to take the remaining balance immediately out of whatever account you have saved with us online that you have been making payments with in the past.!.

So BEWARE of making any payment online to them through the direct TV web site. Stick to making them directly through your own banking system or send a check when you get your statement. If not you will get an unpleasant surprise with probably a lot of NSF fees to follow.

Funny thing is that they now call and send me junk mail trying to get my business back, not in a million years Direct TV, you lost a very loyal customer and your not the only ones to offer all those channels anymore, DUH!

After hearing of a $21.oo monthly discount available from Direct Tv while watching the race I called to check on it. I got a live person who wouldn't listen to what I wanted but sure wanted me to know I was behind on my bill. So after denying me the advertised $21.00 discount. I asked about the $35.00 credit from last month. She told me that wasn't in the notes so it didn't happen. So then I asked for an arrangement plan for my bill. After holding on for twenty minutes I was denied any arrangements because I got them last month and I couldn't just expect to have them again. So after five minutes of begging for a resolution specialist I was given to MIKE badge number [protected]. Mike is the highest person at Direct TV, he informed me and although he was sorry Direct tv would rather lose my business than grant me an extension no matter what kind of rough time I am experiencing. But he did note that I was a good customer and they will hate losing me.

When you call to activate service they do not tell you, that you are signing up for 2 years and there is a $300-400 early disconnect fee. When the technician installs the equipment, you think you are signing for the equipment installed, but you are putting your signature on the 2 year contract. They do not tell you any of this. If you have to disconnect before the 2 years, then you are told you signed the contract and there is absolutely no way around it. They never ever wave the fee, that is company policy. This is blatant false advertising practices. When you try and talk to them, all you get is 'you should have been told at sign up about the contract, if you were not then the technician should have told you. Well what do you do when neither one of them told you about it?

I was contacted by Direct TV to initiate service. I informed them I lived in a 2 story home and they would need an extended ladder to install dish. It took 3 attempts to connect. The first attempt was an 8 hour waste of time that resulted in the technician placing a large bracket on a side roof on the front of the house. We did not wish for the dish to be visible which we communicated to the technician. He did not have a 40 ft ladder so after 8 hours of attempting and placing the bracket in the side roof and not being able to get a signal... he rescheduled us. The second attempt the guy was an hour late. I called to check on the appointment. Customer service told me he would be there shortly. The guy did show... in a rental vehicle without a ladder as he'd been in an accident and was told by his boss he would have to come to inform me in person. The technician was obviously shaken. The third attempt... the ladder was long enough but the technician said he needed a second person for safety to hook up. After 4 hours, my husband ended up assisting with the installation. The hook up took all day. When the technician went to make the connection call, they had us signed up for a different service. This of course took forever to straighten out. I called to complain about the start of this service. I was transfered several times and finally connected to someone (in India) who said he would give us some free service time, provided an address to send my roof repair issue, and promised great customer service from then forward.
We were never able to get the promised HD channels even though we had a HD TV and a HD receiver. Most of the time we had to restart the system or call into customer service (10-15 min call each time ). The end result was I missed the first 15 min. of just about every show I wanted to view. If I scheduled it to record, it would just miss the show all together. I scheduled 3 technician appointments. One third of the time they would show and not be able to do the job due to inadequate equipment. After several months, no compensation for time and trouble with the hook up and no reimbursement for my roof repair. I called to cancel my service, the CS person talked me into allowing "the best technician they have" come out. He came without a ladder on the scheduled day. Rescheduled for 2 days later- while at our home, he stated because of our location and the large oaks, we would most likely always have difficulty. 2 days later, I went to view a program. Got the familiar error message and called to cancel service. I thought after me taking off work 3 days to allow installing the darn service, having my husband in danger as the technician's assistant, missing the first 15 minutes of my few favorite shows during the entire service time, not being able to view HD channels, and last but not least... canceling a football party since we were not able to view the game they would waive the early termination fee but they are charging me and have not addressed any of my complaints. I would advise against doing business with Direct TV. The contract with them is one way only.

Lisa Anstett.

I had Direct TV for less than 2 weeks. Took 2 trys to get them to hook it up. Then roofers replaced roof and took off satilite dish. Was told it would take 3 weeks to reinstall. So I cancelled. Got a bill for $388+ but customer service rep agreed I shouldn't have gotten it. I thought I would try one more time. But no deals and not even the same price I had before. The rep was very cocky and rude. Unbelievable. They did everything they could to NOT get my business.

January 8, 2009

Customer Service
DIRECTV, Inc.
P.O. Box 6550
Greenwood Village, CO [protected]

Dear Sirs:

Would you pay for a service you are not receiving? I think not. That is why I am writing to you. I am a retired person living on a fixed income and switched from Comcast because I thought you would be a better deal. I was mistaken.

I have had Direct TV for a little more than a month and have had to call you six different times now. I told Pam today that I want the boxes sent so I can return your equipment and want this disconnected with no charge or I am filing a lawsuit for repairs to my home, for lack of service, and stress.

1. The initial installer came, busted through my concrete basement wall and ran a wire that hangs down into my family room to hook up the TV there. It was the best he could do according to him.
2. The initial installer hooked up my bedroom and the TV came in black and white. He said it was the best he could do.
3. I was supposed to get up to 4-6 hookups for signing up but did not because this guy had to get home to dinner. He told me and a friend who was visiting that his wife had dinner ready. He did not show up until late evening. I was told to call again for my other hookups.
4. My service went out and I was told I had to wait 5 days to get someone out. The service came back on the day before. I was expected to wait 5 days for service. Not acceptable. I did wait and finally got the bedroom TV to work after somebody came again, however, a line is draped across the back of my home like a clothesline. My new siding has holes in it.
5. The initial installer put the dish on my brand new roof when I had asked for a pole in the yard. I just had this roof installed this past summer. Now I have a dish sitting on my new roof. Who is getting that off and fixing my roof now?
6. I made another appointment and was told I would have to pay $300 to get my living room hooked up. I requested a supervisor. I was told by a “Tyler” he was sorry for all my trouble and a supervisor would come out to my home today, January 8th, between the hours of 8-12. He told me the supervisor was not on a schedule and would probably be here at 9:00. Nobody came.
7. I am an organist for funerals, as well as a substitute teacher. I turned down 3 offers because I sat at home and waited for your people.
8. I have a TV in my living room that is not hooked up that I can not watch. My other bedroom hookup was never done. I only can see TV now from my family room with the wire hanging down and the hole in my wall.
9. I called twice today, the second time speaking with Pam. I told her the story again and I want disconnected and for her to send me the Federal Express boxes so you can have your equipment back. She was not nice and told me I had to pay a penalty of around $400 for disconnecting. I protested and told her I never received what I was supposed to get. She is still sending me a bill. I already asked my attorney and was told this is unilateral and benefits only you and not me.
10. I called my credit card company and cancelled my card so you can not charge me.
11. I called Comcast and they are reconnecting me at the pole for $104.48.

Your company is absolutely terrible. I have damages to my home., wires hanging, no TV service in two rooms, your people treated me like crap, I had to wait about 5 days every time I called back to complain, the supervisor never showed up, I could not even see your service during our last ice storm, I went nearly 5 days without any TV, and you want to charge me? I think not. I am out repairs to my home, having someone come and redo my roof taking your dish off, and I am out income.

If I do not hear from you in two weeks, I am forwarding this letter and my documentation to the following: You are not stealing from me without a fight.

Attorney General State Of IL
AARP
Better Business Bureau

If you do not write me off totally, I shall be forced to file suit to get your company to leave me in peace.

I had Verizon Fios and I thought the service there was bad so being the smart guy I am I went to DIRECT TV! What a mistake this is the worse service I have ever had. I have had a box that has not worked since I received it. I called Direct TV and was told I would have to pay a service fee to get this box fixed. Well I paid the service fee and the box still does not work so I phoned Direct TV and I am now told I will have to pay another service fee. When I signed my contract I signed for 18 months so when I called Direct TV i politely informed them the after the 18 months I would drop the service at that point I was told that because I have a HD box my service is now 24 months. THIS COMPANY IS THE WORSE COMPANY TO DEAL WITH! To everyone who is thinking about getting this service please think twice had I been warned I would not be in this mess. I am one very unsatified customer!

If you value the truth and honesty of a company then do NOT deal with direct tv . DO NOT give them any credit, debit or bank information. they will tell you you have thirty days to try their service... we cancelled within six days and they just took $506.06 out of our account for "EARLY TERMINATION FEES" they have been giving us the run around since we started with them in oct. and ended in november. NO corporate office to talk to, no legal department to contact... SO IF you really want to go thru major hassles to try their service, which isn't what they sell you over the phone when you receive it. and if you want some company getting into your personal money accounts... then go for it!

My husband & I have had service with Direct TV for more than 10 yrs. We needed to have our old equipment updated to HD. Which ment that a tech. would have to come out replace dish on house & install new HD DVRs in three rooms. Made Apt. to do so & Contracted co. for Houston area never showed. Made many phone calles, were told that theywould be out at later time in day 2 diffrent times tech. was running behind. then finally were told they were out of equipment needed to up grade. Need to reschedule apt. Did so. Still No one showed for apt. were to come later in day still no show 2 times again. Finally after waiting most of day tech showed. Tech. came in(non english speaking) looked at dish on house & said I can't up grade. We do not install dishes on dewellings. can't change equip. gave me his phone with superviser on other end he told us the same thing plus a few choice words & had his techs leave. No work done. We had Direct TV install orginal dish & they changed it out one other time each time putting it on the roof where it was. Don't know what the major malfunction was this time. other than just didn't want to work. In our neighborhood Due to Deed restrictions that is where the dish has to be placed. Never was an issue before. Called & complained again to Direct TV with no results! Have a list of many complaints on account with Direct TV they just don't seem to care! Will now switch to another Co.

To the person that works for directv your company is sleazy, I don't know how even the owner of directv can defend it.Look around you every state is sueing you for bad business practices and directv still thinks they're doing nothing wrong.I under stand you get a pay check from them, but anyone who thinks directv has good ethics should be delt with like a lame horse.

We were astonished to receive a bill in the amount of $463.79. when we cancelled the day after they put it in. They said we needed another remote plus two additional upgrades to get the programs we wanted. We wanted to get the same programs we had with Charter communications. They put a dish on the roof and ran the black cable on the outside of the house It was unacceptable. We returned all the equipment furnished by their returned box. We also received letters and calls threatening to put a bad mark on our credit report. We sent a check in the amount of $250 on August 26 to attempt to satisfy the claim. I feel the company also has fraudulent business practices. We are very disappointed in Direct TV's business proceedures. John and Pat Zimbrick

i recommend prepaid legal! you can visit my website at www.myspace.com/josephelpme

I WORK FOR DIRECTV THERE IS A WAY TO GET THAT CHARGE REMOVED LET ME ASK YOU DID YOU ACTIVATE THE HDDVR RECEIVER BEFORE THE TECH CAME OUT TOO INSTALL THE DISH

I have the same issues, and they charge the "repair" fee, or pay $400 to cancel contract. Nevermind that my service hasn't worked for 2 days. Ironically I had the same 5 month increase...I hate this company, and if it was not for the n.f.l ticket, I would not be with them. Awful service!

I had the same problem. It took me numerous phone calls and insisting talking to a supervisor. It took me 3 months before it was all straightened out. They finally gave me a credit over 6 months that ended up being a little more that I was mischarged. You have to be persistent about talking to supervisors, it took awhile but I finally was able to talk to one.

They used to have excellent customer service, I first had service form 2000 to 2007 when I had to cut it off due to financial reasons. I have an old HDTV, when they came out they didn't have tuners built in and I got a special deal when I first bought the tv that included a HD Direct TV tuner and installation. It would have cost another $1000 if I wanted to just buy a non Direct TV tuner anyway. The old tuners like the one I first had would also work with a over the air antenna. I used the tuner after I stopped my Direct Tv service in 2007 but it finally quit working. I bought a new one hoping that it worked the same way but once I got home I realized there was no way to hook up a normal antenna, so I hooked my Direct TV back up, instead of getting another digital tuner.

They need to pay more in order to keep well trained staff, rather than train them and then the good ones leave to make more money elsewhere, once they have the required experience to qualify for other jobs.

After i signed thee contract withe direct TV it was a night mare.
My normal Monthely bill was going to be $82.00 withe tax, when the following bill can was for 165.00 for current monthe. and theey tell me theat i have to call ATT so theey can connect me thee Internet and theey charged me a delivery and handling fee and thee box plus one monthe service $133.05, I had called theem to see if theere was a mistake and theey replied theat "theat was thee charges " and theey could not help me. I was shocked to hear theem say theat,
so withe much frustration I asked to cancel thee service as I felt I was misrepresented and theey tell me theat if i cancel thee service theey will charge me $480 and i asked why ?There response was theat is early cancellation fee. so i said OK I'm not going to cancel i will try to understand, and now theat I'm move to anotheer house i call to transfer my services to my new address theey tell me theat i have to pay $240 because i don't thee thee 6monthe yet ! what is wrong withe theis people is my big mistake to change to DIRECT TV ! My advice is to ANYBODY THINKING OF GETTING DIRECT TV, DONT DO IT!
THEY WILL RIP YOU OFF IF GIVIN THE CHANCE.

To whom this may concern,
my name is Ms Middlebrooks I am writing you on behalf of my existing acct with direct/TV.My complaint is that I have a advertising that was mailed to me stating that you all had a list of the services and the prices for each packages. After I viewed the list I made a decision to go with you all $24.99 package. I discovered a problem when I called direct/TV about why I could not get my $5.00 credit to my acct, after service was installed at my home. Once I called back on Nov 02, 2012 I spoken with Ms. Mary, about a my bill. My bill was supposed to be suppose be $24.99 per month instead of $29.95. At that time when I spoken with Ms.Mary I request that my acct with direct/TV be closed because of false advertisement. At that time Ms. Mary, gave me a credit of $60.00 to keep me with direct/TV. Ms. Mary told me that my first payment will be $14.95, but I paid $20.00.
I have decided that due to my financial agreement with other bills, also due to you all false advertisement, I am requesting that you all close my account with Direct TV.

It is not Direct Tv's fault, it is your neighbor who took it upon themselves to tear down the Dish Network dish and put up the one from Direct TV. The neighbor should be forced to pay to have your Dish re-installed.

Direct TV has gone downhill where customer service is concerned, I had it from 2000 to mid 2007 and the only problem I had was they changed their dish setup for HD and never told me so I lost all of my HD channels for 6 months until I found out what the problem was and they put up a new dish free of charge. I had to disconnect it in 2007 because I could not afford the bill. I started the service back up in Dec. 2008, due to the fact my HD Tv came out when the tuners were not built in and my old Direct Tv tuner would also pick up local tv over a antenna. The tuner died and I bought a new one thinking it would work the same way and didn't want to lose my HD signals when they went strictly digital. Once I got it home I realized that it would not work without Direct Tv, so I was forced to start it back up.

They had a good deal of $29 for 1 year plus I paid for their HD package, I had already bought my own DVR/Tuner. They turned it on, I had set it up myself. I couldn't get the HD channels and I called them back up. They told me that I needed a new Dish since they had changed them again, three months after I had gotten the last HD one. After talking with several people they told me there would be no charge. Next I was billed full price instead of the deal price and charged for installing the new dish.. I again talked to a few people until I found one that knew what he was doing. He told me that they had just re-opened my old account so the special deal couldn't be applied, it was input but it would then not accept it. It took awhile, but he was able to set up a new account for us since it had been almost a year and a half since I cut it off. It took over a month and several phone calls talking to supervisors to get everything fixed and they gave me a small discount over 6 months to make up for the overcharge. I haven't had another problem so far, it hasn't been quite a year.

When I first had Direct Tv, customer service was excellent, but it has gotten so big, like many others, that it can't keep enough people trained and retained for the money that they pay them. It won't be long now until I have to pay the full amount as my special is ending soon. Hopefully they won't screw that up.

I have had to have a technician work on my system 7 times since July 17, 2007. I would like to cancel my service because of it's lack of reliability but Direct TV will not let me cancel with out paying an early termination fee.

Is there a "Lemon Law" that covers something like this?

Beware when signing up for Direct TV. I recently signed up for Direct TV. Two days later, I called to cancel because the service turned out to be inferior to my cable service. When I spoke to Direct TV, they informed that service could only be cancelled within the first 24 hours. After that, I would have to pay a two-year commitment fee (over $400) if I wanted to cancel the service. Additionally, although I initially signed up for the service by calling Direct TV directly, they told me the service was actually installed by a third party, and therefore the cancellation issue out of their (Direct TV's) hands.

First, I was never informed of the 24 hour cancellation policy, nor of the two-year commitment when I signed up. Nor was I informed that the installation service was being performed by an independent third party not directly affiliated with Direct TV -and whose business name I don't even know - which means that any issues outside of the satellite service itself are between me and the unknown third party installation service provider.

This is a crooked business practice that makes you a slave to Direct TV, leaving the consumer with no other options once he/she is trapped in their web. Buyers beware. Direct TV is inferior to cable service in every way possible!

On August 29, Direct TV went into my checking account and withdrew $566.02. There was no authorization given to have this or any other amount automatically deducted.

I had recently cancelled my service and there was a last bill due. Apparently, the company had sent boxes to me so that I could return the receivers. However, I was not home at the time of the delivery so the boxes were left with a neighbor. I live in Georgia and at the time of the delivery, we were experiencing bad weather from Hurricane Fay. My elderly neighbor did not get me the boxes until after the storms.

Direct TV's stance has been because I did not return the boxes, in what they deem reasonable amount of time (2 week time frame of the delivery of the boxes and the withdrawal) they were within their rights to make the withdrawal from my account.

I called customer service and explained the situation. I was told the most quickest way to obtain a refund was to reactivate my service...which I did..and I should get a refund within 3-5 business days. I called back today, 9/5/08 and was told that it would be 7-10 days before a DECISION was made and would have to wait even still for the actual refund.

I asked the rep if there was someone in the financial office that I could speak with and she advised me that there was not a telephone number for that department. That I could right to that department and wait 7-10 business day for a response but by then I should have a credit.

As a result of the unauthorized deduction, my checking account is currently $57.00 negative and I will not be able to pay my rent or purchase groceries until 9/15/08 for myself and 4 children. However, I was promptly billed $78.00 which is due on 9/18/08.

This hardly seems like customer service to me.

We have been a long term customer of Direct TV. Every time you call in, no less than a 15 minute wait to speak to a LIVE, BREATHING person. On at least 4 different occassions this summer, (summer of 2008), we have called in, complained about the DVR system having problems with recorded shows, such as freezing up, skipping, hitting fast forward button and it goes back to beginning of show, etc, etc. Every time, we have done their "trouble shooting", and, it acts up every time. On Aug. 28, 2008, we called in again, done a complete system reset, AGAIN, and, the representative said the next time you call in, it will be replaced, no questions asked, no more trouble shooting. Called in on 9/7/2008, and, don't you know it, on hold forever, and, we need to do more trouble shooting. DIRECT TV could CARE LESS whether or not they were about to lose a long term customer because of THEIR faulty equiptment, they just wanted to hassle you even more for more trouble shooting on the same faulty equiptment as before. After lengthy trouble shooting, they finally agreed to replace the equiptment, but, no credit for our time of putting up with the customer NO SERVICE. If you have your choice of service, GO ELSEWHERE, DIRECT TV DOES NOT CARE ABOUT THEIR CUSTOMERS, PERIOD, END OF STORY! P.S. I forgot to mention, that somehow, conveniently, the calls prior to 8/28/08 were not recorded.

They are the worst people ever i used my debit card to open an account for my dad. when he cancelled his service they took out $659.69 out of my account and never put it back. and they wont apply it to what i owe on my own bill.

Never buy direct TV. They do NOT offer internet. To get you to subscribe with them, they will tell you they have a deal with other internet service providers (I was told AT&T). I was told if I got internet throught AT&T I would get a discount on my Direct TV bill. After getting expensive internet they refused to give me a discount. And I have spent 20 hours on the phone trying to get it resolved.

Diconnected sevice on the 13th of jan 09 but statement said i had until the 25th of jan 09 to take care of the payment, and the error was not my fault, i called the same day i received the notice and was told that a supervisor would call me on 2 seperate calls i made, i was never called and my service was cancelled, i was lied to on 2 seperate conversations that i had with thier representatives.i was given credit because of mistakes on my billing statement.then i received a past due bill which was incorrect.

With Direct Tv, we don't get any local channels in this area. And the amount of channels are so limited and yet our bill was in the $80 range. We didn't get much when it came to channels. I tried to cancel and they would not take no for an answer, they kept hanging up the phone. And I spent a lot of my time on the phone, trying to cancel the service. When they saw that I was wanting to cancel, then and only then they were trying to see if they could send me a new antenna, when I had called before to see if there were any other options. They didn't do anything then.

They screw you out of money promising they are the best, but they don't keep there word the cost is riduculous i wanted to switch companies

I order Direct Tv from Sam's Club. The first installation was to be in two weeks between 8AM-Noon. At apx 11:30 AM, Direct TV called and said there installer had an emergency and couldn't install satellite.

We resceduled for the following week. They called and cancelled that appointment because they said they didn't have enough staff to install and asked to reschedule.

We rescheduled for two weeks away. Guess what...they cancelled. This time it was equipment problems. I told them forget it and refund my money.

It's a good indication about the service I would receive.

my sister had direct about a year ago and just recently they took money out of her bill money from her bank account and now doest have enough money to pay the rest of her bills she doesnt understand she paid they what she owed them but because of the contract they said that it was legal to take it out what shall a person to do

Would like to ckeck my bill on line454R

Stay away from Direct TV:
Direct TV never gave us a form to complete and send in to get the $29.99 monthly rate. Instead, they charged us $#59.99. So we dropped them. We shouldn't have to pay the cancellation fee but better to do business with a reputable company than a corrupt one. Then they said they'd send us a box to send their equipment back in. But they haven't done so. Direct TV reflects all that's terrible with insensitive American corporations who only care about profits and could care less about their customers. Never ever do business with Direct TV. The top managers are greedy and unethical.

My aunt told me how Dtv was good to her so my husband and I called and signed up for hd package. There was also the special rebate of 20 dollars off for 12 months. Well the installers come and give us a regular dvr plus receiver. My husband gets home and says its not the hd we ordered. I called dtv and they told us we never ordered the hd and there is nothing we could do except pay for the upgrade of 400 to hd. Of course we said no. Our 1st bill comes we are being charged for the hd. I called back again and they credited my acct the difference. The woman said I should call upgrades and they will send me my hd. Of course I call upgrades and they tell me...no sorry you have to pay for it. By then I was done dealing with them. I call to cancel. I get Carl, he appoligized and admitted it was their fault and will send an hd receiver. 3 weeks go by and nothing. I call again got transfered 4-5 times last transfer I get sent all the way to the beginning. Now I'm DONE! I get the cancellation dept. tell them everything and say I'm done I want to cancel. They say ok but there will be a early termination fee. I said no...dtv breached the contract by never sending me what I ordered. The is no contract! They said sorry but you will be charged. I said I want to speak with someone who can help me. I spoke to a supervisor and manager neither one could do anything. They said I had to write a letter to the president. I was like that will take 2 weeks...you better not charge me for anything until this is handled. I GOT CHARGED 403 DOLLARS! My mortgage payment bounced! They should have to notify when they take that money out of your account!
Well I wrote the BBB and President of DTV! THEY BREACHED CONTRACT...NOT ME

Direct TV will not provide me with a bill because my account is paid with a zerio balance. They continue to charge my credit card after I cancelled service. They refuse to early terminate at $20 per month per their contract till the end of my contract term stating that they will charge $480 termination fee. They are illegally charging my credit card without authorization depsite tellimg them not to do so forcing me to cancel my credit card that I use for all my auto charges. They are breaching their own contract terms. They are charging fees for items declared "free" on the contract. Direct TV deceptive practices, misadvertising, credit card fraud, misuse of government fees.

direct t.v. has tried 3 times to do an automatic debit OUT of my account for their equipment that they have still failed to pick up. my bank caught this and put a hold on my account. when i called in to find out why i couldnt use my card, it was because they saw 3 transactions from direct t.v. for over $400 and $500 each time trying to collect from when i cancelled.

i have never given authorization for them to ever have access to my bank account. i never signed up for automatic withdraw either.

just come pick up the equipment, it has been packaged for over months now. does anyone over there communicate or read notes from the accounts? it would clearly show that the equipment is ready to be picked up.

Totally agree! Just wait a year or so and suddenly you will receive a new invoice rebilling your account monthly (even if you paid the termination fee - which I did). Then you start all over again. Don't you just "love" these honest people and companies! Kathy

I would like to know if they are pursuing $400 cancellation fee. I also am turning my box back in to them and don't expect to pay a cancellation fee.

My son worked, installing Direct TV, for this company in July and is STILL waiting on his pay. Tried calling the president even, and no reply to messages.

I very much agree. I signed with Directv during one of their summer deal campaigns for $30/month with additional $10 for HD programming. I repeatedly asked agent to confirm the length of the contract and it was for one year. In the first and second month, they charged me more that $65 saying my rebate had not kicked in, this not withstanding the fact I'd stayed with the first agent for almost two hours to get that rebate thing completed online. Subsequently, on looking at the fine print in one of their bills, I was supposedly signed on for a two year contract. I almost lost it, I hadn't gone with Dish Network specifically because of their two year contract. Also, I'd talked to two of my friends who had Directv on 1yr contracts. I called customer service who escalated it to their manager - in the end, they told me I'd be charged more than $400 for breach of contract if I decided to end the service. The issue is still in dispute. For on, I think this is fraudulent marketing practices and I'm pursuing all my options. I'd never sign an agreement with these highway robbers again.