Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews and complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2197 Reviews

How responsive is DirecTV's customer service?

537 Resolved
1650 Unresolved
Almost disappeared 🫥
We're pretty sure that if DirecTV showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with DirecTV and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews and complaints 2197

Filter reviews by rating
5
8 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest DirecTV reviews and complaints

ComplaintsBoard
J
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV sales policy

I was offered a special on the NFL channels and the movie channels for 3 months. I agreed but then in the following weeks we sold our house in AZ and I wanted to disconnect the tv service. Direct TV said that I renewed my contract with them with the NFL special so I have to pay for a years service to disconnect now. I was never told that it was for a year because I knew I did not want another contract with Direct TV. So they are charging me $220 early disconnection fees on top of my last bill.

Read full review of DirecTV
Hide full review
ComplaintsBoard
G
11:42 pm EDT

DirecTV overcharging

I recently discovered I have been paying for two additional boxes for the past 14 months. I sadly never scrutinized the bill. Upon discovering the error I contacted Direct TV who informed me it is my responsibility to check the bill. They gave me a small credit for 12 months on only one of the boxes. In researching it seems this practice has been going on for at least the past 6 1/2 years. They are very sneaky. Upon upgrading to the genie we should have removed the boxes the genie replaced. You would think that would be Direct TV's responsibility not mine. They do nothing to reward their long time customers and this is just another example of the customer really isn't that important to them. I shudder to think how much money they have made over people like me.

Read full review of DirecTV
Hide full review
ComplaintsBoard
S
3:24 pm EDT

DirecTV refund

I stop my direct TV service in July. I had a refund coming and they sent it to me on a Citibank card. I activated the card, but when I tried to use it would not accept my pin code. I have contacted direct TV and requested a refund check instead. I kept going up the chain of command until finally I said her is my number have someone call me who can authorize this to happen. They told me to contact Citibank, but I don't feel it is my responsibility to do this since it was not my idea to put my refund on a card instead of sending me a refund check

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
1:31 pm EDT

DirecTV doesnt work with iphone or ipad

I switched to direct tv because of nflsunday ticket max. I wanted to be able to stream games on my new iphone or ipad. Unfortunately after investing over 8 hrs of my time jumping through their hoops trying to resolve their problem they gave up and offered me three months of movie channel service which i opted not to take. I asked for a supervisor and was lied to that i was being transfered to a supervisor but was really just sent back to the same automated phone directing line. They also lied about offering any compensation for not being able to fix the problem but later offered the movie channel package after i told them that the rep i spoke to the night before was the one that suggested that too me that they would compensate me for their problem.

Read full review of DirecTV
Hide full review
ComplaintsBoard
T
3:27 pm EDT

DirecTV unauthorized money taken from card

Acct# [protected]
Claim #2379305

Hi DirecTV took $140 that was unauthorized to be taken from my card for this acct. And want it to be refunded back to my card Today. Thanks Paquita smith I can be reached @ [protected] if you have questions or concerns...

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
4:04 pm EDT

DirecTV satellite tv prices

I was thinking about changing from cable to D-TV Choice package for 29.95 a month for the first year of a two year contract. I wanted to know how much I would be paying after the first year and was told that he couldn't tell me how much the rates would be after the first year and was told that the rates will depend on what my credit rating was. I told them that I had good credit and that it was a bit discriminating that consumers pay different rates depending on credit scores. I had D-TV for four years prior to relocating and never had this problem finding out prices for different packages. Beware because they will also run a credit check as you speak to them. I guess they can get info from caller ID.

Disgruntled Dave from Arizona

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
10:35 am EDT

DirecTV requested service be discontinued

On May 9th I spoke with a direct tv representative to indicate that I was moving from 161 California Ave Marion NC 28752 and was not sure I would be able to have satellite as I was looking for a condo to buy. I did know I was moving on May 18th 2015 (which I did) and requested service be discountinued that day. I am not sure but I think I was transferred to a different department to schedule the turn off. Or maybe it was another day. I distinctly remember asking what to do with my equipment should I need to return it. I was told to take it with me and if I was unable to continue service I would be instructed on how to return it.
I do admit that I did not call to receive instructions on returning the equipment. I did receive that information today.
I am requesting a credit adjustment from May 19th as I was not using the service.
Maybe the new home owner has service with you, Joseph Morentz.

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
1:26 pm EDT

DirecTV paid preview movies

My late husband Herbert Griffin,
I received a bill for $187.17 my Account # [protected] for movies Sept. 2014, April 2013, 01/2015, 01/2015, 012015, 01/2015 there is no way we would order movies like this.
During this time Oct. 2013 my husband were in and out of the hospital for two years suffering from lung and liver cancer. This was a very difficult time for us. On July 2, 2015 my husband died.
The only moves we order was a Mayweather Fight I think April 2015 and we paid for it. My husband pride himself on paying his bills on time and we have been a faithful customer since 2011 he always paid his bills.
I am asking to forgive him of this debt so that my husband name will be clear. I will be more than happy to send a Death Certificate, Please clear my husband name.
Sincerely
Mrs. Lola Griffin

Read full review of DirecTV
Hide full review
ComplaintsBoard
G
5:12 am EDT

DirecTV how to at least get back unauthorized direct tv early termination charges

I had to cancel my Direct TV early due to a divorce. I wasnt even at the home when it was installed honestly. But about a month after the early cancellation they made unauthorized charges on my bank acct for $488. I was so pissed. My bank told me to wait till it posted as it was a Saturday and only pending and then do a charge back but being that Direct TV will always come back with the "you signed a contract and couldnt start service with us without it even though i didnt sign it i wasnt home and they always do a verbal agreement by phone too which included early termination and they always take your debit or cc card information before starting service. Sneaky. Also if you pay with a debit or cc they store it on file. I knew fighting it with Bank Of America would result in the charges being put back on my account eventually as being correct so I had to fight it. I researched and found this alternate number to call [protected]. Best thing I did in my case.
I explained that I was getting divorced and had to cancel early. Where I moved I didnt need Direct TV as my family had cable already. So the nice customer service rep put my account in suspension mode for 6 months and gave me back as much money as they could. Because I did leave with a balance they took it out and are sending me the rest back within 3 to 7 business days to my card. I can and will have the service restored when I move into my own place later. It at least will recover most of my money. I will get a new debit card after i get my money back. Hope it helps. They can suspend service to help put off fees so try it before cancelling. At least it buys time.

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV gift card

Got a flier from sam's club if switch to direct tv you get a 200. 00 sam's gift card. So i called the number on the flier to switch. Now 6 moths later and several phone calls to direct tv still no gift card and now i'm being told that the phone number on the flier was the wrong number. So i get no gift card.

Read full review of DirecTV
Update by ronbri1310
Aug 17, 2015 4:20 pm EDT

Got an email from this complaint board the same day I filled this complaint that someone from Sam's would contact me in a couple days it's been 17 days and still waiting that tells me Sam's club don't really care about there customers!

Hide full review
ComplaintsBoard
R
8:04 pm EDT

DirecTV bill issue

I been trying to fix my bill issue with directv, they charging me for some of those features they have wich i didnt order i look up any info about directv president well at least his email and i found one but it didnt work so im really pissed off about this, i think its not fair that a huge company like this one still your money that easy ..i work so hard to make money .all i want to know if someone from here knows how to take this company to court? another thing for directv customers please check your bill every month, dont let those punks steal.your money..i will upload my bill picture to show you how they try to rip you off...

Read full review of DirecTV and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
T
T
The Truth You Must Know
, US
Jul 31, 2015 6:56 am EDT

I imagine there is an option in between doing nothing and contacting the company president/litigation over a billing inquiry. Have you tried calling the number on your bill for billing inquiries?

ComplaintsBoard
L
12:25 am EDT

DirecTV girl rolling in water in bikini

It is absolutely ridiculous that these commercials are force feeding half naked men and women into people's homes but complain about people praying on TV. You can choose not to watch shows where people are praying but you don't get to choose what commercials play. They need to make it only on adult channels period or have a subscription where you can say no I don't want to see porn magazine photos playing on my tv where children, wives, husbands, and other family or people who have serious problems or are struggling with a problem and you're not accommodating to anyone but the disgusting people who think this is okay and don't respect their selves or others. Great job America you did it again.

Read full review of DirecTV
Hide full review
ComplaintsBoard
D
12:47 am EDT

DirecTV unethical business practices against new account(s)

I set Directv up one week prior to cancelling it. We didn't like the way it was 'layed out', in that we found it tough to find the channels we WERE eligible to watch amidst all of the ones that were greyed out. We were taking too much time trying to find what we liked to watch that we'd end up missing most of everything...so, I called and cancelled service earlier this evening. They wanted to try and keep me as a customer, but I was adamant. So the guy on the phone says, 'well now just so you know and you're not surprised, there is going to be a penalty fee assessed to you for the early termination of your contract. 'Early termination' of what contract-who entered into anything contractual? I sure wasn't made aware that that was exactly what I was doing. Wasn't even brought up by the tech who came out to set things up for us. But I expected some fees to be assessed, but not some $400.00's worth! They're trying to tell me that I agreed to rent their equipment for 24 months, and that '23 months are still left on the account', sir'.

I'm putting a block on their access to my wife's card. I'm going to find others who are in an uproar over this unjust and unethical treatment of a customer, and I'm going to counter sue them for pain and suffering, and for damage done to my credit rating during the conflict. The BBB and the FTC must already know about these shysters, but I'm going to tell 'em anyway! How devious!

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sandra Joubert
, US
Jul 29, 2015 2:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

July, 29, 2015

This letter is to inform you of a problem within your company.

We moved from Montana to Arizona July 3rd of this year. We had Direct TV service in Montana and were very pleased.

We called Direct TV to install service in our new home and a technician came out and installed our new service. As we are new to the area we assumed we would be getting the local news stations. The evening of our first day of service we turned on only to find we were getting the local stations 120 miles away. We called Direct TV but were not able to get anything corrected. After numerous calls I called again this morning to customer service and asked for a supervisor and explained the problem.

Problem:
We are getting Phoenix local news stations – 120 miles from where we live.
We want the local news stations which are Tucson – 2 miles away.
All our neighbors have Direct TV and are able to get the local (Tucson) stations.

Supervisor Explanation:

Government regulations allow only service to zip code areas.
It was up to us to have asked the technician when it was installed what service area we were getting.
You have 24 hours from installation to cancel without penalty.

My Problems:

As new customers, how could we be expected to know that we would not get Tucson stations when we have a local Tucson address. The supervisor comment that we should have asked that question to the technician when installing is out of line.
How would anyone expect that any problems would have to be corrected within the first 24 hours? If you pull up our records you will see that we made a number of calls during the first week.
As our neighbors have Direct TV (same zip code) and get the local Tucson news stations I feel we are being discriminated against.

I hope you can help me in this matter.

Sincerely,

Sandra Joubert
Account Number [protected]

cc:FCC

ComplaintsBoard
T
10:07 am EDT

DirecTV billed for breaking contract/not my fault

Had services with Directtv, moved to an apartment complex that did not allow any satelitte dishes, to be installed on thier property. (Dish or Directv). Call Directv, explaining situation, faxed a copy of the lease and they still told me I had to pay "breaking contract fee". They asked me to give my account to someone else, but how you when everybody else has thier own cable services, (i.e Brighthouse, CenturyLink is approved for apartment complexes in my area) I asked the rep if they had any other option for me to keep directv without them installing equipment. They stated no and that I would be charged for breaking my contract. WHICH I WAS NOT DOING! A year later, this charge is on my account and Directv is not willing to work with me!

Read full review of DirecTV
Hide full review
ComplaintsBoard
C
6:39 pm EDT

DirecTV damage

Lighting struck the satellite dish at my home which caused the two televisions connected to the service to stop working. DirecTV sent a technician to my home to determine if the satellite did in fact cause the damage to my televisions, and he stated it did. I have had two separate supervisors tell me to file a damage claim. I called today 7/21/15 to file the damage claim, and I am told DirecTV will not repair/replace my televisions. I told them that being I was going to have to replace two televisions that I just purchased, then to cancel my services. I was told I would have to pay $480.00. I should not have to pay for two televisions AND pay an early cancellation fee for a problem I did not cause. DirecTV needs to own up to their fault, and do the right thing.

Read full review of DirecTV
Hide full review
ComplaintsBoard
H
8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV never worked still tryed me into credit cos

direct TV never worked could not understand the person that did installation did not explain anything Never worked right I called told them I had to watch one station. I SENT back everything, they took there equipment off my roof I am 69 I think they are harassing me to get me to pay for a product that did not work This whole mess has me upset I tried to tell them they don't listen What can I do? I need help I don't have money if any can tell me help me I would be so happy I went for senior housing this showed on my credit report I need help This was at least 2 years ago or more

Read full review of DirecTV
Hide full review
ComplaintsBoard
C
5:01 pm EDT

DirecTV honesty

I had an issue when ordering the mayweather vs pacquiao fight and called directv customer service. They ended up offering me the fight for free. I get my bill and they charged me the 89$ for the fight. I called and they said there were no notes related to my call when ordering so therefore my word even though they called me a loyal customer since 2008 is not worth anything to them. How am I suppose to make this fair? Just because I am a nobody with no money and they are billionaire company they could care less what happens. Its complete fraud and they always get away with it. I have signed up with them on more than one occasion to find out that the package deal they quoted me is not the final bill amount once they add all there fees onto the monthly bill. So I signed up in 2014 for 86$ a month and now months later they are calling and wanting my past due amount of over 300$ because I was just paying approximately what I had agreed. My wife was there and witnessed the conversation.

Read full review of DirecTV
Hide full review
ComplaintsBoard
J
10:16 pm EDT

DirecTV breach of contract & deceptive trade practices

I have been a Directv customer for over 10 years. I recently decided to bundle my AT&T service with my Directv service. Let me say first that my service was not in my name but I am an authorized user to make changes to the account. Now. I called AT&T to inquire about the bundle service and was told that I would have to open a new account in my name, not a problem. I was also told that I would have to get new equipment, the Genie, which would put me under contract for 2 years. Again, not a problem. The technician came out, installed the Genie and 4 minis. After he installed the equipment I was informed that the number of shows I recorded would effect the corresponding Genies and those televisions would not be available for use. At no point during my conversation with AT&T was this explained to me. While the technician was in my home I contacted Directv to close the previous account. I spoke with a customer service rep in retention and was told that the account would be closed.
Saturday I contacted Directv's technical support department because the Genie minis had an error message informing me that I had to disconnect one to utilize the other. The technician helped to get that mini working, little did I know it shut down a different mini in another room. When I realized this had occurred I asked to speak to customer service to inquire if I could use my old equipment and still keep the bundle. I was informed that all I had to do was request new access cards to use the old equipment. I phoned Directv today to request new access cards and was told that this was not possible since the account was not in my name and that the previous account was still active because it was under contract. I was flabbergasted. I could not believe what I was hearing. I asked how the account was still under contract and was informed that since I hooked a new receiver, not sent by Directv but one my brother had, that the account had entered into a new contract. This was not told to me when I called to have this receiver connected. I also find that this is a huge double standard since Directv will not allow me to use the equipment from my previous account, since it wasn't in my name, for my new account. With that being said Dirctv has since informed me that nothing can be done. I now have an account in my name with equipment, the Genie and minis, that I do not want and the previous account, which I thought was disconnected Tuesday, May 26th, showing as active in my home. Which means I am now "obligated" to pay 2 bills. I plan on seeking legal action due to the breach of contract on Directv's behalf by not disclosing all of the "features" of the Genie. I feel as though I was lied to, deceived and manipulated into a contract that I cannot get out of for the next 2 years. Directv does not care about the loyalty shown by long time customers and are only concerned with new accounts.

Read full review of DirecTV
Hide full review
ComplaintsBoard
R
11:42 am EDT

DirecTV misrepresentation, termination fee, bill overage

We recently signed up for DirecTV & when we did we informed them we do not want a TV dish mounted on our new home. The Installers told us we must pay $75 to install in ground. I called DirecTV while the installers were here to inform them that no one told us we would pay a fee to mount in ground. DirecTV told us to pay him & they would refund our $75 but now they refuse too. I called to cancel service & they told us we are locked in a 2 year contract & it would cost us $480-$490 to cancel. No one told us we would be locked in a contract & when I told TV Account Manager she said they "humans" do NOT have to tell us about the 2 year contract because it is written in a disclosure. This is deceptive and misrepresents consumers & we want to cancel DirecTV immediately without paying a early termination fee. It's unfair they do not have to tell us & deceptive to say the least. Please help us [protected] Robin Koper, Big Bend WI

Read full review of DirecTV
Hide full review
ComplaintsBoard
D
3:03 pm EDT

DirecTV incorrectly billing me I want a refund

All I have to say is buyer beware.
Directv is a multi-million dollar company who feels that ripping the customer off is something that should happen on a monthly basis!

Wouldn't you think that as a consumer, you should be able to trust your service provider to bill you the correct amount without you as the consumer having to scrutinize your bill every month? And, if by chance as a consumer, you should find a major discrepancy in your bill, the said vendor in question would be happy to assist in any way that they could to make it right; especially if they are taking money from you that they should not be taking. I don’t know about any of you, but $221. 00 is a lot of money. I can go on and on about the lack of customer service that we experience from our vendors, but that is a whole other article.

If you are a directv subscriber & hellip;check your monthly bills!

Here is my story
Ok, so I have had directv for about 13 maybe 14 years. I am a great customer. I even pay over most of the time. Who would have thought that I would have to take time to scrutinize my monthly bill because they were over charging me for an extra receiver for 34 months!

Every month I receive an electronic notification from directv notifying me that my bill is ready to pay.
So I either log on to mycheckfree to pay the bill or I go directly to the directv site to pay my bill.
Simple, right? Not so simple….

This month like clockwork, directv e-mailed me my payment notification. I signed up for paperless billing to save directv money and of course be green. I have been saving dirctv money with paperless billing for about 13 years. They don’t have to spend the postage to actually mail me a paper bill anymore. It’s all automated. They just send it electronically. I like to pay my bills on time, so I logged into the directv site to pay may’s bill. Boy, did I get a big surprise!

Directv decided that it would be a good idea to let you see your home hardware configuration along with the current plan that you have as soon as you login. To my chagrin, directv has me owning 3 receivers! I only have two. Well, this is odd, I thought to myself. How long have they been charging me for 3 receivers when I only have two? Well, I immediately paid my bill, after all that is what I logged in for. Then I started a chat session with a friendly directv agent. I explained my dilemma. Well, they and asked how long this had been going on. The agent said that I have been getting billed for 3 receivers since july of 2012! As if I don’t pay enough, they have been charging me an extra 6.50 plus tax for 34 months. That comes out to approximately $221.00. That is actually a lot of money to me.

I proceeded to ask the agent when I will be getting a refund or credit back for this amount plus tax. The agent informed me that & ldquo;as a courtesy, they will only refund me for 6 months” I don’t think so. Of course, I asked to be escalated to a supervisor. To their credit, sherry, employee number: [protected] called me back within the hour. I explained that I wanted my money back in the form of cash or credit to my account. She then reiterated what the agent said. That as a & ldquo;courtesy”, she would only be able to refund me for 6 months. Courtesy my behind! They have a lot of nerve! As a courtesy, they have been robbing me every month for 34 months!

With that being said, I asked once again to be escalated to someone with authority. Sherry informed me that she was the highest that I can go, she was the be all end all. She was the final say; she was the last and holy word on refunds. I then informed sherry that I worked in a call center for 5 years and I know that she was not the last and final word and I gave her an opportunity to come clean and once again I asked her if I could speak to someone else of authority. I pointed out that usually there is at least another manager or a director that I should be able to speak to. To no avail. Sherry continued to lie to me. Sherry was adamant about her being the last and final word and she thought that she put the brakes on me. Guess what sherry, that is not the case. I will spout until spouting hurts. Hurts directv that is.

So, I figure that have probably saved directv well over 221.00 in paper statements and postage over the last 13 or 14 years, you think they would refund money that they have stolen out of my pocket for the past 34 months? We will see how far this little letter will go. I will post it on the highest mountain and all over the internet. There will be no stopping me. Everyone will be checking their directv bill for discrepancies. It is a matter of plain, common, everyday courtesy and of course pride…

If they would have just given me my money back because it does not belong to them, I might still want to be a directv customer. But I will tell you, this is ridiculous! You would think that they would want to keep good customers like me.

I guess not...

Read full review of DirecTV
Hide full review

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

How to file a complaint about DirecTV?

**Guide on Filing a Complaint Against DirecTV on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with DirecTV in the 'Complaint Title' briefly and clearly.

4. Detailing the Experience:
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
- Provide relevant information to support your complaint effectively.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure it effectively conveys your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against DirecTV on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DirecTV customer service

Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

Website

www.directv.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.