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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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J
11:24 pm EDT

DirecTV unethical behaviour

I called to temporary disconnect my service, due to going out of town on business. When I returned, I found this never happened. My service continued, accumulated a bill, then became suspended for non payment, then eventually closed. For me to get my service back, I have to send my equipment back, then schedule to have a person come and install new equipment. This was your error, not mine. I will end my business with AT&T along with DirecTV.

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D
9:30 am EDT

DirecTV Incorrect service call

Account: [protected]
19510 Robson, Detroit, MI 48235
I had a service request to have a mini box FIXED-it will not turn on. I made that very clear both times I placed the request.
The Service Tech arrived at my home at approximately 8:50am and informed me he was there for a new installation not a service call, he had the order cancelled.
I no longer want this 5th box, please let me know what to do to return the box.

Thank you

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M
11:12 pm EDT

DirecTV cbs out of the lineup

When will CBS be back in the lineup?

It's been since early July that CBS has been gone!

Now all the Fall shows are about to start, and there is NO...CBS!

Do I get any type of credit on my bill since CBS is gone?

This is just plain [censored]!

When CBS comes back, are you going to raise my bill?

If COMCAST were out my way, I'd switch in a heartbeat!

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B
2:51 pm EDT

DirecTV loss of local channel due to negotiations

I have been unable to receive CBS for over 2 months. Unfortunately, for me, that channel has my favorite shows on it. Supposedly, AT&T is working to get CBS back for Directv users, but so far to no avail. I can get all the shopping, religious, spanish and some porn stations that I want (which I DO NOT!), but not the channel that has my favorite shows. AT&T users now have CBS, but not Directv users. If they can't negotiate a settlement soon, I will have to cancel my contract with Directv and go with cable. I think if enough subscribers get tired of the poor service and cancel their contracts, maybe the higher ups will decide to do something about it. Don't tell me that their customers are so important to them. I don't believe it!

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D
9:20 am EDT

DirecTV tv channel that are in dispute.. I can't get the dallas cowboys this season while the dispute is going on plus all the courtroom tv shows

I just did im my complaint if this cannot get reslove I will hve to termanite my account.
TV channel that are in dispute.. I can't get the Dallas Cowboys this seaon while the dispute is going on plus all the courtroom tv shows. TV channel that are in dispute.. I can't get the Dallas Cowboys this seaon while the dispute is going on plus all the courtroom tv shows. TV channel that are in dispute.. I can't get the Dallas Cowboys this seaon while the dispute is going on plus all the courtroom tv shows

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D
7:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV cancellation

On August 27 I called to cancel my service I was told by the agent my service would be disconnected on Sept 15 at the end on my billing cycle. I said I want my service disconnected now and why should I pay for a service until September 15 which I would not be using. No satisfaction I asked to speak to supervisor ( Leah ID # LM112Y ) which told me the same thing. I will disputes my last bill and any other I receive. How can a company charge you beyond the date you call to cancel. I was tired of my signal dropping everytime it rained. Stay away from Direct Tv

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K
12:13 am EDT
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DirecTV cbs

Direct TV channel CBS has been in a contract renewal negotiations all summer. I'm sure there everyone who has Direct and are being charged for a national station CBS AND WE HAVE A TWO year contract that we are paying each. We feel that we are keeping up our side of the contract and DIRECT TV IS NOT BY GETTING CBS BACK THIS STATION ! They have broke all of their promises especially with the new seasons are almost here .
CBS is the most watched station we think we should be able to break our CONTRACTS and go with some others suck as MEDICOME, DISH and other that carry CBS. THANK YOU

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M
7:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV lost channels

Have lost basic ch 6 NBC.
I get ch 212 Fox sports channel except when the Dallas Cowboys play. The recording
I made to record on ch 212 ( Cowboys)kicks off and automatically switches to recording ch 6 NBC(Cowboys) but that basic channel is "currently unavailable" . What the heck are you people doing?
Plus...we live 30 miles from Tyler and 60 miles from Shreveport. We are forced to take S-port local channels. "Our" weather is barely an afterthought. We need Tyler weather so we will know what is headed our way.

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R
R
randy bigler
, US
Aug 24, 2019 5:34 pm EDT

Direct TV we pay you, well I might add, so we can see the channels we want including local channels 14, 26 and 48 which I have been without for at least 6 months. Your response is to get an antenna and my response is why do I have to pay more for something I'm already paying for. Just for your info I'm in the 96097 area code which means I have no Fox channel because you and others are greedy. I do not want to leave Direct TV but it's coming if you can't correct this.
Randy Bigler

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R
1:45 pm EDT

DirecTV At&t u verse and directv

High call volumes have customer service bounce you between the two technical support groups. 1 hour 11 minutes and 32 seconds later. The channels start rebroadcasting and no one, No One from technical support did anything.

There is no customer service with this company. the people you talk too, can't tell you anything and can't even give you a manager to talk to. Totally worthless.

23-Aug-2019
[protected]

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R
12:25 am EDT

DirecTV Billing dispute

On 6-18-2018 a salesman for att/directv came to my door selling bundles for directv and I signed a 2yr contract for pkg. 3 at $111.00 a month for 2 years and I ask the rep. if my price would stay the same and he assured me it would! But exactly 12 months later(7-18-2019) they took $195 out of my account and almost caused me to overdraw my account. I immediately called and was told my promotion had expired and when I argued that I was promised the same price for 2 years and was pretty much told too bad. I finally(after a hour) was connected to someone who promised a $65 discount for the remaining 12 months of my contract(another lie)but my very next bill was $195 again. And this time when I called I was told that they could see on their computer where I was offered the $65 discount but it was never processed so i still owed them $195 and I am not paying It because att/directv broke the contract, not me and they took away several channels. I want my channels back at the price I was promised. Rene Estes 210 W. 8th, Kennett, MO.63857 (acc#[protected])

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A
2:45 pm EDT

DirecTV Services

In December of 2017 I canceled my account #[protected]. The person that was on the account was supposed to be removed from the account as well so that way my account could not be reopened without my authorization. A couple days after I canceled the account and paid the account off to close it this person, Marshall White, called and reopened my account without my authorization and changed all the information to his own instead of opening his own account. I have been in contact with several different employees and supervisors over the last 2 years trying to get this matter solved and to have this account totally removed from me as I am continually receiving emails concerning this account. Every time I call I'm told I am nowhere on the account and that no one can help me and they refuse to transfer me to a supervisor. The few supervisors that I have talked to told me to submit an identity theft claim online and I have done that. All I got out of that was an email saying that it's not identity theft because the account was originally mine and was just changed without my authorization. It said to call customer service and I have done that several times once again and get no help. The supervisors are rude and refuse to help me because I am not the account. Then I ask for the fraud department and they always give me the wrong number that takes me to the AT&T fraud for mobile devices. That department gave me the correct number and when I called it routed me to an answering service so I could receive a call back because the office was receiving a high volume of calls. I left a message over a week ago and still have not received a call. Today August 22, 2019 I am once again on hold with the fraud department trying to get this issue solved. I am tired of being harassed by continually receiving emails for an account that was supposed to be closed out 2 years ago. Please contact me concerning this matter. My personal number is [protected] and my name is Amanda Wharton.

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R
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV local channels..

Pennsylvania area.Zion Grove 17985..Our local channels have been off for Weeks now and Direct TV promised they would be back on, But Not..Get your Acts together and get the contracts agreed on.So tired of calling and being lied to..This has been going on for months now and it's all over Facebook that customers are getting upset ..All the good programs are on local channels in the evening..Please do something to get them back..

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T
4:42 pm EDT

DirecTV two months and 4 customer service people, I am still being charged for nfl package.

Last month my bill was over 200.00 so I looked and it said I was getting charged six installments for 50.00.
Each time I reached out to a customer service person they said it would be off my bill and I would get a credit.
Well two months later still on my bill, four long conversations, still on bill and no credit.

Really how hard is it to remove a channel and do what each one of them said was done.
Arjhon: You're most welcome Tiffany. It is my pleasure to help you today. I almost done removing the NFL Sunday Ticket for you. Thank you for waiting.
Arjhon: Mission accomplished Tiffany! I have successfully removed the NFL Sunday Ticket for you. Please have this confirmation code as your reference: Order 4927672180A, 7/10/2019.

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P
P
PursuingLegalActionReNFLSundayTicket
, US
Dec 30, 2019 9:40 pm EST

I was also given a cancellation code 2 months ago but was charged 2 more monthly payments on a "subscription" I never ordered & did not even know was on our tv (we used autopay while assigned overseas). When you call to cancel hbo or special channels, you get a proration,, I was told on halloween that when my current month completed on nov 19, it would not renew or be charged again. Wrong. If you terminate a pay as you go subscription for other items like rent, cars or even sirius or onstar, you get prorated & not charged for the next months.
Despite nfl sunday ticket policy, I believe when I notify them that I do not want to pay for the remaining 2 installments of $48.99, when they continue to send it to me, it is unsolicted & I am not obligated to pay. I believe there is a class action suit regarding this scam. I got credited for the latest $48.99 but am still out the charge last month & the 4 payments made by autopay when we were overseas. I challenge dtv to find my signature on their system when I was installed last october that I agreed to pay $294 if I didn't call in august to cancel it all. I read everything before I sign even on a notebook screen.
I feel bad for the dtv folks that are having to enforce this likely unlawful "policy" & I just want to talk to nfl sunday ticket directly. I asked for the state recorded address to accept legal process to send a demand letter. Dtv does not have it. The complaint line is still just dtv folks. What a scam; unlike hbo or other free trials, nfl will not prorate for the period ending 20 days after you call or even 2 months after you call to cancel & non renew. We are retired & have had dtv since 1996. What a shame they let nfl sunday ticket abuse their good customers. I have the oct 31st local time, the names of the people I spoke with & my confirmation number but the scammers keep getting their ill-gotten money 2 months after I cancelled. The only way I can get out of paying for something I never ordered and cancelled 10/31 is to break my contract with dtv & get bad credit. I will research this issue but I think it is illegal in texas (very familiar with tac) & colorado where we now live. For anyone getting installed, be warned to cancel that "free" nfl sunday ticket well before their date & get off auto pay incase they keep billing. Nfl sunday ticket has ruined my good feeling about dtv (I ad to have dish at office to get local weather & hated it but I cannot let nfl sunday ticket rip me off & obviously thousands of others. I also blame dtv for not sending notices that we were about to incur $294 charges if we did not cancel before the upcoming date. Deceptive trade practice

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K
11:30 am EDT

DirecTV tv service

Sold a house. Closed direct tv account. Returned equipment promptly. Received email from at&t acknowledging receipt of equipment. Approximately 5 weeks later received an email stating that bill of $142.90 was past due. After calling and being on hold for about an hour was told the amount was for unreturned equipment. Transferred 4 times and the last representative cut off. Called back today and representative wanted to forgive $130.65 but wanted to charge $12.25 for tax on the returned equipment. Stated it was a bill from the government. No kidding; I couldn't make this up! Finally at&t magnanimously forgave the 12.25 for taxes. Very poor customer service.

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S
9:54 pm EDT
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DirecTV Broken Contract

I received my bill and it went up from $67 to $127. So I call up to see that my promotion discounts had expired. So I ask if there is anything that they could do to help me. They say not at this time. Guy says you been getting a promotion now it's time we get our money. Well I can't pay that kind of money. So I'm under contract and they are gonna charge me $30 to get out of contract. Point is that I've held up my end of the contact. They have taken away my local Fox 27. No way would I have went with any package from them without my local channels. So now they are holding me ransom because I'm under contract. All they say is the local channels are free. Don't know what fantasy world they are in but ain't nothing free. Point is these big companies have gotten to big. Poor customer service. You think that they would want to help people out and try to be competitive with all of the other options available these days for tv. I want to say that I had been with them nearly 7 years. Never again!

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P
4pops1269
, US
Sep 25, 2019 4:03 pm EDT
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Kmart, I am mostly in agreement that the contract either was satisfied or it wasn’t. No one can have it both ways. However I was taking issue with your personal attack on the original complainant. Wether this person is correct or not does not validate your comments on his educational background or character. Especially when your writings offer mis worded sentences and incorrect grammatical errors. To call this person out because they is one thing but to insult his intelligence is another issue altogether.

P
P
4pops1269
, US
Sep 25, 2019 11:48 am EDT
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Kmart, I find it funny that you ridicule this person about being uneducated and in the same paragraph state "I fell to see how it's possible to be both." Did you actually fall? Was it on your head? I believe the word you are looking for is FAIL. Also in your comment (which is a run on sentence, look it up)" I say you should go back to school and try to actually learn something cause my guess is you were a drop out if you can understand very rudimentary art of making deals." Can understand I believe you meant CAN'T understand you idiot. So before you cast stones at others you better make sure you are literate as well.

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M
10:10 am EDT

DirecTV tv

For three days now, I have not been able to get quality customer service. I submitted an online order on August 14th to get TV service. Once I completed the online order and paid the $149 based on credit review, I received an email advising another email would be sent with the date/time a technician would be coming out to my house. After a few hours passed, I called in to your company requesting a status update. The representative informed me that he did not see an online order; when I offered to give him my order number he said the one I provided was not it because it was only supposed to be 9 digits. He then tries to get me to apply for the service AGAIN on the phone and I told him no because I did not want my credit ran again and be charged another deposit being that I had just done so. He then says to me that doing it with him, I would be charged $199 but due to the inconvenience, I would be given a gift card in the amount of $100, essentially making the amount out of pocket $99. I again said no. The representative told me at first that it was due to me leaving out "Dr." in my address that it did not process, but turned around and said it was due to the system being down and transferred me to another representative. I spoke to the female representative who stated she could not locate my account and said the order did not process due to there being no coverage in my area. I don't know if the satellite operates off of the same towers as the AT&T wireless but I have five children all with AT&T and their services works wonderfully at our home. She explained to me that being that the account could not processed due to no coverage, the deposit would automatically be refunded to me. On August 15th, I had an email advising me of two orders for my house and my card showed me two charges in the amount of $149 each for your service. I called in to your company AGAIN, the rep said she would cancel the second account and generate a refund request after I explained to her that I do want the service but I do NOT need two accounts. She provided me with a confirmation number and expectation time of the refund. Although inconvenienced, I appreciated her assistance. Today, August 17th, I received two emails stating thank you for verifying your email address with two different account numbers. Why does your system still reflect that I have two different account numbers after I was told one was being canceled, I have NO IDEA. I call in yet again, only to wait for 45 mins and have a representative answer and disconnect. I call again, hold and the same rep picked up and disconnected. I call a third time, hold and found out he cannot assist me because he is with U-verse and transfers me, only for a rep to pick up and disconnect as if he could not hear me. I call for a FOURTH time, speak to Karen who stated that one of the two accounts was already canceled but she did not see a refund request generated. She stated she would generate the request on the account that I do want to keep, even though my customer service experience has been the absolute worse before I can even utilize the service. At this point, I don't know if I will or will not have service because she said when the technician arrives tell him to disregard. I had to tell her that I do not want to cancel, I do want to try it. She said she understands but honestly I don't know if in fact she did. Most of my issues experienced with your company is from the language barrier, followed by either inexperienced or lack of knowledge on your company products. I don't know if I will ever get my refund, or if my account is or isn't active.

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A
5:33 pm EDT
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DirecTV dispute with kmys 35 san antonio tx

Apparently after reading complaints you have a major problem with keeping stations around the country happy. They all seem to be local programing for those areas. In my area(Gonzales, Tx) KMYS has been pulled from our lineup. DOESN'T MATTER WHO IS MORE AT FAULT. As long as dispute continues you are both responsible. 35 carries Dallas Cowboys preseason football which we apparently won't see here. We are too far for an antenna to receive signal from San Antonio or Austin. Also 35 is the San Antonio CW affiliate. New seasons on all networks will start in about a months time. CW starts early October. Neither of you care about the fact the only ones who suffer through your dispute crap are the viewers. NFL network blacks out signals due to local market rules. You could at least allow us to receive the Austin CW station as part of locals package. Don't know why we don't get a choice anyway. We are the same distance from both cities. Believe Spectrum here gives both. Figure something out please.

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M
5:05 pm EDT

DirecTV My bill is going up.

My name is Manny Moonz . I reside in Mesa Az. Phone number - [protected]. I have been a faithful customer for a few years. I've never been late with a payment. My payment was 101.00 a month and is now going up to 130.00 a month. Something about my reward expiring. I'm sure they can find another reward for a loyal customer don't you think. Just wondering if you can help or should I start looking elsewhere?

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C
7:59 am EDT

DirecTV not getting credit, that was due years ago, causing problems with at&t

I am being charged for a renew when I only had a box go bad and was replaced, all was told to me is mail the defective box back when recieve new on, now they are charging me $180..00 for canceling contract in 2015, started service in 2011. I think this is very unfair of Directv, I would like a credit on this account, plus I am unable to make any changes to my AT&T account until this is cleared. I cant tell you how many hours I have spent on the phone with Direct, all I get is a run around, back and forth to the same departments, the last I heard is I will recieve a call or e/mail with a answer?

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C
3:54 pm EDT

DirecTV tv promotional billing issues

Direct TV discriminates against seniors on a fixed or limited income. They offered us a promotion price of $55. We thought the promotion price was good through July. Our May bill was shocking. They wanted over $125 and refused to help us out in any way to stay within our budget. The best they offered was $73 dollars a month for a lot fewer channels. I said let us just pay what we owe for these first days of the new billing cycle and part ways. They sent us a box to return our equipment and said we owed nothing at this time as we were paid through May 20. I made this call in early May around the 2nd. I received another bill in June again for$125 after we canceled, returned the equipment and paid our final bill. I called billing and was told our previous representative gave us incorrect information so we owed $43.60 for partial payment for the time up to the date we initially attempted to cancel service in early May.. After more than 3 months of stress and aggravation, they are still sending us a bill for $78 claiming that we misunderstood somehow why we were told and have to pay the remaining balance of that $125 bill from May or they will impact our credit rating and send us to collections. Great way to treat loyal customers Direct TV. I hope everyone bread this and thinks twice before committing. Especially if you are over 62. I will never again deal with this company which has caused me both emotional stress and financial hardship. Buyer beware of Direct TV.

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

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www.directv.com

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