DirecTV

I have been unable to receive CBS for over 2 months. Unfortunately, for me, that channel has my favorite shows on it. Supposedly, AT&T is working to get CBS back for Directv users, but so far to no avail. I can get all the shopping, religious, spanish and some porn stations that I want (which I DO NOT!), but not the channel that has my favorite shows. AT&T users now have CBS, but not Directv users. If they can't negotiate a settlement soon, I will have to cancel my contract with Directv and go with cable. I think if enough subscribers get tired of the poor service and cancel their contracts, maybe the higher ups will decide to do something about it. Don't tell me that their customers are so important to them. I don't believe it!

I just did im my complaint if this cannot get reslove I will hve to termanite my account.
TV channel that are in dispute.. I can't get the Dallas Cowboys this seaon while the dispute is going on plus all the courtroom tv shows. TV channel that are in dispute.. I can't get the Dallas Cowboys this seaon while the dispute is going on plus all the courtroom tv shows. TV channel that are in dispute.. I can't get the Dallas Cowboys this seaon while the dispute is going on plus all the courtroom tv shows

On August 27 I called to cancel my service I was told by the agent my service would be disconnected on Sept 15 at the end on my billing cycle. I said I want my service disconnected now and why should I pay for a service until September 15 which I would not be using. No satisfaction I asked to speak to supervisor ( Leah ID # LM112Y ) which told me the same thing. I will disputes my last bill and any other I receive. How can a company charge you beyond the date you call to cancel. I was tired of my signal dropping everytime it rained. Stay away from Direct Tv

Direct TV channel CBS has been in a contract renewal negotiations all summer. I'm sure there everyone who has Direct and are being charged for a national station CBS AND WE HAVE A TWO year contract that we are paying each. We feel that we are keeping up our side of the contract and DIRECT TV IS NOT BY GETTING CBS BACK THIS STATION ! They have broke all of their promises especially with the new seasons are almost here .
CBS is the most watched station we think we should be able to break our CONTRACTS and go with some others suck as MEDICOME, DISH and other that carry CBS. THANK YOU

Have lost basic ch 6 NBC.
I get ch 212 Fox sports channel except when the Dallas Cowboys play. The recording
I made to record on ch 212 ( Cowboys)kicks off and automatically switches to recording ch 6 NBC(Cowboys) but that basic channel is "currently unavailable" . What the heck are you people doing?
Plus...we live 30 miles from Tyler and 60 miles from Shreveport. We are forced to take S-port local channels. "Our" weather is barely an afterthought. We need Tyler weather so we will know what is headed our way.

High call volumes have customer service bounce you between the two technical support groups. 1 hour 11 minutes and 32 seconds later. The channels start rebroadcasting and no one, No One from technical support did anything.

There is no customer service with this company. the people you talk too, can't tell you anything and can't even give you a manager to talk to. Totally worthless.

23-Aug-2019
[protected]

On 6-18-2018 a salesman for att/directv came to my door selling bundles for directv and I signed a 2yr contract for pkg. 3 at $111.00 a month for 2 years and I ask the rep. if my price would stay the same and he assured me it would! But exactly 12 months later(7-18-2019) they took $195 out of my account and almost caused me to overdraw my account. I immediately called and was told my promotion had expired and when I argued that I was promised the same price for 2 years and was pretty much told too bad. I finally(after a hour) was connected to someone who promised a $65 discount for the remaining 12 months of my contract(another lie)but my very next bill was $195 again. And this time when I called I was told that they could see on their computer where I was offered the $65 discount but it was never processed so i still owed them $195 and I am not paying It because att/directv broke the contract, not me and they took away several channels. I want my channels back at the price I was promised. Rene Estes 210 W. 8th, Kennett, MO.63857 (acc#[protected])

In December of 2017 I canceled my account #[protected]. The person that was on the account was supposed to be removed from the account as well so that way my account could not be reopened without my authorization. A couple days after I canceled the account and paid the account off to close it this person, Marshall White, called and reopened my account without my authorization and changed all the information to his own instead of opening his own account. I have been in contact with several different employees and supervisors over the last 2 years trying to get this matter solved and to have this account totally removed from me as I am continually receiving emails concerning this account. Every time I call I'm told I am nowhere on the account and that no one can help me and they refuse to transfer me to a supervisor. The few supervisors that I have talked to told me to submit an identity theft claim online and I have done that. All I got out of that was an email saying that it's not identity theft because the account was originally mine and was just changed without my authorization. It said to call customer service and I have done that several times once again and get no help. The supervisors are rude and refuse to help me because I am not the account. Then I ask for the fraud department and they always give me the wrong number that takes me to the AT&T fraud for mobile devices. That department gave me the correct number and when I called it routed me to an answering service so I could receive a call back because the office was receiving a high volume of calls. I left a message over a week ago and still have not received a call. Today August 22, 2019 I am once again on hold with the fraud department trying to get this issue solved. I am tired of being harassed by continually receiving emails for an account that was supposed to be closed out 2 years ago. Please contact me concerning this matter. My personal number is [protected] and my name is Amanda Wharton.

Pennsylvania area.Zion Grove 17985..Our local channels have been off for Weeks now and Direct TV promised they would be back on, But Not..Get your Acts together and get the contracts agreed on.So tired of calling and being lied to..This has been going on for months now and it's all over Facebook that customers are getting upset ..All the good programs are on local channels in the evening..Please do something to get them back..

Last month my bill was over 200.00 so I looked and it said I was getting charged six installments for 50.00.
Each time I reached out to a customer service person they said it would be off my bill and I would get a credit.
Well two months later still on my bill, four long conversations, still on bill and no credit.

Really how hard is it to remove a channel and do what each one of them said was done.
Arjhon: You're most welcome Tiffany. It is my pleasure to help you today. I almost done removing the NFL Sunday Ticket for you. Thank you for waiting.
Arjhon: Mission accomplished Tiffany! I have successfully removed the NFL Sunday Ticket for you. Please have this confirmation code as your reference: Order 4927672180A, 7/10/2019.

Sold a house. Closed direct tv account. Returned equipment promptly. Received email from at&t acknowledging receipt of equipment. Approximately 5 weeks later received an email stating that bill of $142.90 was past due. After calling and being on hold for about an hour was told the amount was for unreturned equipment. Transferred 4 times and the last representative cut off. Called back today and representative wanted to forgive $130.65 but wanted to charge $12.25 for tax on the returned equipment. Stated it was a bill from the government. No kidding; I couldn't make this up! Finally at&t magnanimously forgave the 12.25 for taxes. Very poor customer service.

I received my bill and it went up from $67 to $127. So I call up to see that my promotion discounts had expired. So I ask if there is anything that they could do to help me. They say not at this time. Guy says you been getting a promotion now it's time we get our money. Well I can't pay that kind of money. So I'm under contract and they are gonna charge me $30 to get out of contract. Point is that I've held up my end of the contact. They have taken away my local Fox 27. No way would I have went with any package from them without my local channels. So now they are holding me ransom because I'm under contract. All they say is the local channels are free. Don't know what fantasy world they are in but ain't nothing free. Point is these big companies have gotten to big. Poor customer service. You think that they would want to help people out and try to be competitive with all of the other options available these days for tv. I want to say that I had been with them nearly 7 years. Never again!

For three days now, I have not been able to get quality customer service. I submitted an online order on August 14th to get TV service. Once I completed the online order and paid the $149 based on credit review, I received an email advising another email would be sent with the date/time a technician would be coming out to my house. After a few hours passed, I called in to your company requesting a status update. The representative informed me that he did not see an online order; when I offered to give him my order number he said the one I provided was not it because it was only supposed to be 9 digits. He then tries to get me to apply for the service AGAIN on the phone and I told him no because I did not want my credit ran again and be charged another deposit being that I had just done so. He then says to me that doing it with him, I would be charged $199 but due to the inconvenience, I would be given a gift card in the amount of $100, essentially making the amount out of pocket $99. I again said no. The representative told me at first that it was due to me leaving out "Dr." in my address that it did not process, but turned around and said it was due to the system being down and transferred me to another representative. I spoke to the female representative who stated she could not locate my account and said the order did not process due to there being no coverage in my area. I don't know if the satellite operates off of the same towers as the AT&T wireless but I have five children all with AT&T and their services works wonderfully at our home. She explained to me that being that the account could not processed due to no coverage, the deposit would automatically be refunded to me. On August 15th, I had an email advising me of two orders for my house and my card showed me two charges in the amount of $149 each for your service. I called in to your company AGAIN, the rep said she would cancel the second account and generate a refund request after I explained to her that I do want the service but I do NOT need two accounts. She provided me with a confirmation number and expectation time of the refund. Although inconvenienced, I appreciated her assistance. Today, August 17th, I received two emails stating thank you for verifying your email address with two different account numbers. Why does your system still reflect that I have two different account numbers after I was told one was being canceled, I have NO IDEA. I call in yet again, only to wait for 45 mins and have a representative answer and disconnect. I call again, hold and the same rep picked up and disconnected. I call a third time, hold and found out he cannot assist me because he is with U-verse and transfers me, only for a rep to pick up and disconnect as if he could not hear me. I call for a FOURTH time, speak to Karen who stated that one of the two accounts was already canceled but she did not see a refund request generated. She stated she would generate the request on the account that I do want to keep, even though my customer service experience has been the absolute worse before I can even utilize the service. At this point, I don't know if I will or will not have service because she said when the technician arrives tell him to disregard. I had to tell her that I do not want to cancel, I do want to try it. She said she understands but honestly I don't know if in fact she did. Most of my issues experienced with your company is from the language barrier, followed by either inexperienced or lack of knowledge on your company products. I don't know if I will ever get my refund, or if my account is or isn't active.

Apparently after reading complaints you have a major problem with keeping stations around the country happy. They all seem to be local programing for those areas. In my area(Gonzales, Tx) KMYS has been pulled from our lineup. DOESN'T MATTER WHO IS MORE AT FAULT. As long as dispute continues you are both responsible. 35 carries Dallas Cowboys preseason football which we apparently won't see here. We are too far for an antenna to receive signal from San Antonio or Austin. Also 35 is the San Antonio CW affiliate. New seasons on all networks will start in about a months time. CW starts early October. Neither of you care about the fact the only ones who suffer through your dispute crap are the viewers. NFL network blacks out signals due to local market rules. You could at least allow us to receive the Austin CW station as part of locals package. Don't know why we don't get a choice anyway. We are the same distance from both cities. Believe Spectrum here gives both. Figure something out please.

My name is Manny Moonz . I reside in Mesa Az. Phone number - [protected]. I have been a faithful customer for a few years. I've never been late with a payment. My payment was 101.00 a month and is now going up to 130.00 a month. Something about my reward expiring. I'm sure they can find another reward for a loyal customer don't you think. Just wondering if you can help or should I start looking elsewhere?

I am being charged for a renew when I only had a box go bad and was replaced, all was told to me is mail the defective box back when recieve new on, now they are charging me $180..00 for canceling contract in 2015, started service in 2011. I think this is very unfair of Directv, I would like a credit on this account, plus I am unable to make any changes to my AT&T account until this is cleared. I cant tell you how many hours I have spent on the phone with Direct, all I get is a run around, back and forth to the same departments, the last I heard is I will recieve a call or e/mail with a answer?

Direct TV discriminates against seniors on a fixed or limited income. They offered us a promotion price of $55. We thought the promotion price was good through July. Our May bill was shocking. They wanted over $125 and refused to help us out in any way to stay within our budget. The best they offered was $73 dollars a month for a lot fewer channels. I said let us just pay what we owe for these first days of the new billing cycle and part ways. They sent us a box to return our equipment and said we owed nothing at this time as we were paid through May 20. I made this call in early May around the 2nd. I received another bill in June again for$125 after we canceled, returned the equipment and paid our final bill. I called billing and was told our previous representative gave us incorrect information so we owed $43.60 for partial payment for the time up to the date we initially attempted to cancel service in early May.. After more than 3 months of stress and aggravation, they are still sending us a bill for $78 claiming that we misunderstood somehow why we were told and have to pay the remaining balance of that $125 bill from May or they will impact our credit rating and send us to collections. Great way to treat loyal customers Direct TV. I hope everyone bread this and thinks twice before committing. Especially if you are over 62. I will never again deal with this company which has caused me both emotional stress and financial hardship. Buyer beware of Direct TV.

ON June 27th I called and told your rep that I sold my home and wanted to put my account on hold, and that I would inform them when I moved into my new home. I was to take my equipment with me and call when ready for a re-install.
On the first week of August I called to have the re-intall. It was scheduled for August 9th and was completed. I was on auto payment for many years and noticed that I was I was charged $ 213.06 for service from 6/27 to 8/26. I called and spoke to a rep and asked why I was being charge, when I had my service on hold and I was no longer living in my old residence. I was told that there was a note in my file, stating I was on vacation (which I was not) and she couldn't do anything in regards to a credit but she would send a note to her supervisor and I would get a call back in 48hrs. I called back on three different occasions and spoke with three different reps getting different answers on each occasion. This morning I spoke with a supervisor who informed me that there was nothing she could do, because the first rep I spoke to back in June failed to note my move. DIRECT TV's mistake should not be my mistake!
I am a 100% disabled Veteran Veteran with PTSD and this whole process has cause me great concern and anger! I have been a long time customer with Direct TV and should have not been treated this way!
I'm seeking resolution on this matter on my refund.

Arthur Birnbaum
Account # [protected]
[protected]

As far as I understand there's a contract situation going on with DirecTV and NBC Coos County Oregon! This issue has gone on far to long when it comes to customers as myself paying for something we are not receiving. Not to mention many of NBC's top shows are being missed because of this ongoing contractual dispute. As a long time Directv customer, I would like to know if there is an end in sight or do we need to find a company that actually has NBC! And, as a reputable company I would expect a reduction in monthly payments if we are paying for something we are not getting. I wouldn't go to a reputable car dealership, buy a new car and not get 4 tires or a battery. Only seems fair! Having been in business I know the right thing to do! Thank you in advance for your reply!

I have closed my account we no longer use the lake house. I have asked three times to mail us boxes to return the equipment. I have not received them. I have to stay on the phone for at least an hour to get someone to take my info again get the address to mail it to. They easily send me a bill for the equipment not being returned. This is customer abuse and over charging. I will go to the better business Bureau next. John Showacre acct#[protected]