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2.0 2185 Reviews

DirecTV Complaints Summary

537 Resolved
1647 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2185

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L
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DirecTV - lies lies lies!

This company is the biggest bunch of liars I have ever worked with. June 21, 2007 I signed up for DirecTV because their offer was incredible compared to dish network who we were currently using. At this time Becky gave us a fabulous deal of DirecTV with DVR for 39.99 /month for 20 months and then for the remaining 4 months it would return to the regular...

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V
12:00 am EDT
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DirecTV - refuse to send return labels

We are active military, came down on orders, had to move, canceled direct tv, we now have to return the receivers. I have had them packed up now for a month (Today is july 6th) and am still waiting on the labels, I call every day am on hold for at least 30 minutes and am being lied to about them labels getting here the very next day or better even...

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P
12:00 am EDT

DirecTV harassing collections calls to non-customer

In June 2006, I was assigned a corporate cell phone number that previously was assigned to Jessica last name unknown that did not pay her Direct TV bill. I have received numerous dunning calls since July. Every 4-6 weeks I receive a new collection call. When I receive these calls; I call their collection department, speak with a supervisor and am assured they will take my number out of this account and out of the computer generated call system. 4-6 weeks later I receive the same call and the same response. They will not share the Jessica's last name or account number so I cannot report them to the FTC or to the state agency. It is now 7/2/07 and I just received another call from their collection department. This is a horrible company that not only treats their customers badly but also people who are not even customers yet. I will NEVER think of going with Direct TV after this last year of HARASSMENT!

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Sara P.
, US
Jan 14, 2011 1:30 am EST

Call the National No Call List, [protected], it takes 31 day and after that you can file a complaint, using the same 888 # on any company that calls your phone. My husband is having the same problem, every single day Direct TV calls him asking for a Pamela Grey, he's spoken to 3 people now who say they will take him of the list, but obviously they haven't. We will NEVER consider using Direct TV.

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Gary Meeker
,
Oct 01, 2008 8:21 am EDT

I was assigned a phone number one year ago when I moved into my house and I too started getting phone calls from debt collection agencies for a Jenny Tanner who apparently did not pay her bills. Each one took me off their call list when they found out the phone number had been reassigned EXCEPT Direct TV.

Over the past year I have spoken to agents who see the multiple notes in the system regarding the issue, they even see my name in the notes. I have been transferred to Customer Service who tells me they will put my name and number on the do not call list and get the calls stopped. BUT still every day now, 7 days a week at all hours, I get the automated call where I can’t even speak to someone. I have to call back at the phone number they give and speak to another agent who just tells me the same thing. The last one asked me to give them the new number for Jenny Tanner, like I would have that.

I would never consider having Direct TV as their support is apparently non-existent.

The next step is to take it to my local (Atlanta) TV station consumer affairs person and get Direct TV some bad air time and see if that will get them to do something.

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Houston Texas
,
Jul 28, 2007 4:05 pm EDT

Today I had an EXTREMELY poor customer service experience with DirectTV . I requested talking to a supervisor and the girl who introduced herself as Jennifer ID LC339 was everything by helpful. I asked if i could talk to her supervisor the answer was no, contact the president of Direct TV Company! I am at a shock how poor their customer service was. I'm writing this report hoping someone at the company will care enough to prevent this happening to others.

ComplaintsBoard
P
12:00 am EDT

DirecTV deception

Aside from complaining about this company, this write-up should also be considered a serious word of caution for those of you who are thinking of signing up with Direct TV. I have used their services for about a year and nine months and decided to switch to a different company. Direct TV however told me that it would cost me an early disconnection fee of $300 to cancel the service. I was stunned as I thought I could cancel anytime. A customer service took me through a grueling process of explaining and citing where this policy is located. The fact that it was grueling is an indication that it couldn't have been easy for me to decipher this rule on acquiring the service. Sure, I should have gone through that long Terms & Condition thesis with all its fine prints, but the cancellation policy is certainly one of those basic rules that Direct TV could have mentioned among the number of issues that it mentioned verbally. If, for instance, the company would inform you of extra services like maintenance coverage (for profit purposes obviously) then why wouldn't it inform about something as important as cancellation? When I asked Direct TV how long it would take before I could cancel my service, I was informed April 2009. Think about it. From December 2005 till April 2009 I am held hostage by Direct TV except I cough up $300. Please don't make the same mistake that I made!

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Lori Hammer
,
Sep 19, 2007 10:21 am EDT

They are crooks---lies, deceit, bate and switch--I feel a class action suit coming and would be willing to sign up.

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Debra Raymond
,
Aug 20, 2007 1:39 pm EDT

I agree that Directv is a poor company to deal with. I ordered service on the telephone for a studio apartment that I knew was only temporary. When I tried to cancel less than a month later, I was told I was obligated for a $200 cancellation fee which has now grown to $274. I told them that had I know up front that there was a 2 yr contract required that I would not have continued with the order as I knew that my stay at the location was very temporary. I sent a letter to the dispute department and that was followed by a letter from a collection agency before I received a reply from the dispute department. They cannot provide evidence that I was informed of the 2 yr contract and that I agreed to it at the time of the order and still say I owe the cancellation fee. I told them I would not pay but would proceed with a lawyer.

My 2 cents... beware of any "large" company and orders placed on line or through 2nd or 3rd party companies where the fine details are not revealed up front. I believe that large companies "trap" people into contracts just to make money.

ComplaintsBoard
M
12:00 am EDT

DirecTV deceptive company, real bad experience

This company is the bottom of the barrel. From the first phone call to disconnection they have been a nightmare. I only wished I had looked at this site before I switched from cable. Direct TV is deceptive in their selling techniques, their web site is deceptive and the customer service is really lacking as well. I say to anyone who is thinking of Direct TV, STAY AWAY,RUN, Do NOT go with them.

I only have had them 6 days and we have canceled. We had a HD DVR and a HD Receiver and both stick. They bragged about how much better their pictures were compared to my cable. That was an all out lie. Plus we have been through 3 HD DVR receivers in the week we have had Direct TV.

I have spent countless hours on the phone with these jokers and would have my calls dropped while I was on hold, then have to call them back and tell the same story all over again. I was to the point of recording my grievance on a recorder just so I did not have to repeat myself each time I was dropped.

To top it off they tried to re-nig on the agreement that if they did not resolve my problem they would void my contract with out penalty. I am waiting on them to send me the boxes to return this sub-par equipment and then I am contacting my credit card company to make sure they refund the $430 bucks I spent for the up-grades they do not mention in their commercials. If they do not I will dispute the charge.

I was never a great fan of my cable company and their deplorable customer service, but they were never like this company. For the last week I feel I have been kidnapped for all the time and effort I put into this, for something that is supposed to be stress free.. I hope if one person reads these comments and does not go with Direct TV, then these complaints will have paid off.

In closing I can say beware of what you are getting into with Direct TV, It is like getting in bed with the mob, you almost have to get whacked to be rid of these people.

Thanks.

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S Kline
San Marcos, US
Apr 30, 2013 11:17 am EDT

Where do I begin.. Countless hours OTP with them.
Replaced cable connectors. Did not fix..
Told me I need to trim my trees. they were in no proximity to dish. Did not fix issue.
Replaced cabling drilling more hole in our house. Did not fix.
Replaced components on my satellite dish. Did not fix.
Replaced box, fixed initial problems but now fast forwards and rewinds have a 10-15 sec lag time.
Spent Sat 20th of April OTP with a tech, 45 minutes later asked to speak to manager, placed on hold for 12 minutes to hear the tech say I can't speak to manager. Place on hold again for 7 minutes to hear tech say we will call you back within 4 hours.

Guess what, they never called back. 10 days alter, no return call of any kind.

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rick morrison
,
Jan 28, 2008 10:20 am EST

I have had Direct Tv service for over five years. I had my service moved and upgraded to my new home on Dec,7th.2007. The installation was very messy, they left wires hanging everywhere inside and outside the house, never connected the ground cable outside for electrical safety, and we lost signal every few minutes. I called and complained and Direct TV sent another tech out almost two weeks later. He stated the first tech was fired and he “fixed the service”. Within 15 minutes we began to lose signal again.
I called and e-mail Direct TV about this, offering pictures to prove the service was installed sloppy and didn’t work.
I e-mailed them several times, it’s easier because their call centers have people that can’t speak clear English and are very hard to deal with and understand. Finally I told them to cancel my service because they couldn’t meet there commitment to me and provide a working service. I also asked for a return autho# to send their receiver back to them.
Around a week later Jan 11th.2008 I received a disconnect e-mail and bill for 93.00 .I e-mailed them saying I had no service for that month so how do I owe them.
On Jan 18th.2008 a box with return instructions was delivered to my house for the receiver.
On Jan 22nd. 2008 I saw Direct TV was pulling $562.83 from my checking account.I took of work and went to my bank to stop this from happening, I signed a stop pay but my bank had to investigate it first. I was told to contact Direct TV and ask them to stop the transaction.
I called Direct TV several times, I was told the charges were for an early termination of service.I told them again I never had a working service to begin with.I got nowhere with the call center, the language problem was just to much, I asked for some one that could speak better English and I was repeated the same thing again. Direct TV used a check card I had used before to pay my bill on-line and charged my account without my authorization $562.38.
When I got home that evening I received a bill from them stating what the charges were and it was due immediately.
No one that speaks good English will talk to me from Direct TV, THEY broke the law pulling money from my account without authorization, caused my account to bounce checks, left me unable to buy groceries this week for my family, I’ve lost two hours work as of today trying to clear this up.Tommorrow I have to go to my bank again and to an attorney .
What a nightmare, please pass this on to everyone to warn them about direct tv’s practices
Richard C. Morrison
Boatdoc1963@yahoo.com

ComplaintsBoard
S
12:00 am EDT

DirecTV automatic 2-year service agreement for dvr is a rip off!

Background: I originally signed on with DirecTV over 2 years ago only suspending services for approximately 8 months following the lose of our house due to Hurricane Katrina. When I re-instated services DirecTV offered my previous service with a DVR which came with a discounted monthly rental cost.

In January 2007, I terminated my DirecTV service due to issues with the high speed internet provided by their partner, BellSouth. Without BellSouth, I found it cheaper using a TV & high speed bundled service provided by the local cable company.

I terminated DirecTV the same way I started and subsequently moved services - over the phone. The customer service agents were prompt and very willing to help, BUT at no time was there any mention of a 2-year service commitment for taking / renting the DVR?

After termination and without warning, DirecTV charged my credit card $157.00? I called the customer service folks, who in-turn forwarded me to a very brief worded (rude) agent who attempted to explain I had terminated the DVR agreement 16 months early, thus was fined the $157.00. I disagreed with his point of view and explained the circumstances by which I ended up with the DVR (again, offered at a discount RENTAL price with no service commitment time mentioned)?

Since it didn't matter to DirecTV what I had to say I forwarded a letter to both DirecTV and my credit card company disputing the charge. My credit card company forwarded DirecTV a letter asking for further explanation. Nothing was sent by DirecTV to them so they (my card company) did an automatic withdrawal from DirecTV of the money DirecTV took from me. That was really cool!

Well we are not done. DirecTV sends me a letter stating they do not have to prove an agreement was made (verbal or written) and that the 2-year commitment was owed... they also mentioned turning the issue over to their credit collections folks.

Thus the problem! We, the small consumer, with good or outstanding credit DO NOT want anything negative on our credit reports regardless if the company is basically crooked and stealing monies not owed them. Companies like DirecTV and their collection folks at Nationwide Credit know this and take advantage knowing there is little we can do without using resources well beyond what is normally owed.

Well, you guessed it... I reluctantly paid and even though pissed don't know what to do other than voice this complaint / ripoff!

Finally, DirecTV has now taken minor, yet hidden, steps to ensure folks know of the 2-year service agreement on services requested over their Internet site, but this will be hard to find in the very small print toward the end of a very length service request venture. Now, I don’t know what info you will receive from an agent if calling for service directly, but I know and was willing to sign an affidavit with DirecTV it was not mentioned to me, BUT AGAIN, they weren’t interested.

CONSUMER BEWARE!

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SINGLEGRL77
,
Jul 16, 2008 7:11 pm EDT

I know! And I am in college--what the heck is wrong with this picture!?!? Sooo unfair..but I am not too worried..I've got my connections to a good lawyer. UGh.

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John Figueiredo
,
Jan 30, 2008 10:09 am EST

I also encoutered the same thing. When I ordered my HD box in Dec. 07 I was not told of any early termination fee if I did not keep the service. Directv just stole $440 from my debit checking account because from what I am told I agreed to a 24 month contract to keep the service. How is it that a company a big as this can get away with not telling anyone about this and including it in the fine print of what most of us think is the installation service work order. I am not happy about that but like all of us I am afraid of a bad credit report. If I hire a lawyer it will most definetly cost me more so what to do, fight the guys with deep pockets, pay the fee or get a bad credit report. There is definetly something wrong with this picture and as I see it there is no answer to my frustration. For the sake of being right I just called Directv to see if the sales rep would make any mention of signing a contract or a early termination fee and guess what, you got it, NO MENTION. Maybe I will call Tappy Phillips from NY CBS news to investigate. Shame on you Directv for talking advantage of for one a customer that was in good standing for five years and us little guys that can't defent ourselves and you know that.

ComplaintsBoard
M
12:00 am EDT

DirecTV unlawful telephone harassment

Is there anyone who has NOT been harassed by this company's telephone thugs?

Apparently, the US District Attorney for the Southern District of California found enough of us to take this lawbreaking company to court, and he got a consent judgment (they DO know what they do) for FIVE MILLION DOLLARS.

They have stopped harassing me since that judgment, but now DISH is doing the same type harassment from some call center in Canada.

I have put them on notice that they next time they harass me I will obtain criminal telephone harassment warrants locally, and will also notify the US District Attorney.

Haven't heard from them since. Word somehow got to them of the DirecTV fine.

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Jeannie Henrie
, US
Nov 16, 2012 7:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am a senior citizen receiving harassing phone calls from DirecTV for over a year on my cell phone and land-line. They have called me twice this week on cell phone and hangup when I answer phone and go to my voice mail stating I have an account with them. I have never called or had ANY contact with DirecTV and do not have, or ever had, an account with them. They call me at 9pm at night and wake me up with this calling. I have filed a "Do not call" report twice and for some reason they still call me, what can possibly be their objective? I have had the same cable service for 7 years at my current address. I also filed a report with the FCC communications for these harassing calls with no results. How do I get them to stop calling? This must be illegal. I have nine telephone numbers recorded on my cell phone block feature and they still get through with another telephone number, I just do not understand what they want from me, this certainly is beyond a telemarketer call. Is there anything else I can do about this problem?

ComplaintsBoard
J
12:00 am EDT

DirecTV the worst service ever

I have been a customer of Directv for about 1 year and half. I have received terrible service from them. I am totally done with this service. I recently had a party for the De La Hoya-Mayweather fight. Just like I have done before, I would order the fight about an hour or two before the match. Well, on May 5th, 2017, I went to order the fight. Couldn't order through the TV. Then I went to order the fight on-line. The server is done. OK. I then proceeded to order through their 800 number. The line is busy. This went on for two hours before the fight. Everyone left my home to go and watch the fight before it was too late. I called Direct TV the following day. They gave this lame excuse about the influx of calls and people on their website so that is why I couldn't get through. But no real apologies. I have never received such terrible service in my life. Hopefully, you will be smart and not subscribe to Direct TV. The worst ever. I was so embarrasses and they don't CARE.

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Trevor Hammon
, US
Aug 30, 2010 1:22 pm EDT

To get a rebate is the biggest bunch of ### I have ever went through in my, Life!
This kind of service ought to be against the law! I submitted the original rebate and then was told that the address on the competitors bill did not match the address where the work was done.
I guess we're the only family in the US that has a po box and a physical address, please!
Hello, what about the other info that matches to a T.
The only thing I can say is that this kind of service can ruin a business quickly.
I'm going to do my part to see to that!
P Ode Directv customer

ComplaintsBoard
P
12:00 am EDT

DirecTV failure to refund cost for hd receiver

To Whom it concerns

Alert: Be Careful about the New ATT&T Bundle Package w/ DirecTV

To everyone desiring to take advantage of the new ATT&T (BellSouth ) Bundle package that is now being offered by the recent merger of both company. With this bundle package one of the offered items is a connection with DirecTV. I did not mind trading my TV cable service for another as long as I received the same quality of service from DirecTV as I received from Dish Network. Inquiring before committing myself I asked BellSouth about the programming and what they offered. Since BellSouth is the selling agent and you must go through them to get the bundle package. I was informed that I could get comparable programming through DirectV and I could get local channels. This I felt was most important to me to know whats going on in my area. So I accepted the deal and schedule installation for the following day. The next day everything seemed to go well with the installation. My Dish Network dish and equipment were removed and the DirecTV equipment was installed.

Then came the big surprise. After the insulation the technician called in to program the equipment including a HD receiver I had to prepay for through a credit card. Well everything was programed in except the local channels. When I asked about the local channels the technician began to show signs of becoming nervous. He immediately responded that he had another insulation to do and I must call DirecTV, Then he left. I suspected that something was wrong but at the moment I couldn't do anything.

As soon as he left I called DirecTV reference the local channels programming. I was told that without question there was no local channel programming through DirecTV offered in my area. Bellsouth was contacted about the misinformation that I was given and asked how this problem can be resolved. At first nobody wanted to acknowledge responsibility for this bad situation. After cancelling the whole deal and talking to approx. 17 different people { never the same one) I finally got ATT&T complaint resolution. ATT&T did agree to pay the cost to reinstalled my Dish Network equipment which was quoted to be $200.00 by Dish Network. DirecTV, however refused to reimburse me for the cost of the HD Receiver I paid for, which I returned. They said that the instillation was completed therefore I was not entitled to be refunded.

As far as I'm concerned this is stealing. This has cost me a lots of time aggravation and money. The lesson to be learned here,is be careful before ordering any TV cable service. Don't take for granted that you can get the same quality of service from every cable service. They are all different. Before ordering the bundle package or any service make sure what's available in your area by calling the cable Co. direct and verifying whats in your area or zip code. Especially with DirecTV which has very restricted areas for Local Channels. If you know anyone that thinking about getting a TV cable service or the BellSouth Bundle package please pass this on.

I live in Hawthorne Fl. This might apply to all Central North Fl. areas as well as many other areas throughout the country. So be careful check first before you buy.

Concerned Consumer
Prentice Cooper

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gilda mandl
Columbia, US
May 01, 2009 4:30 pm EDT

I called AT&T thinking they were a reputable company. However, I was misled into thinking I was going to get a bundle of phone, internet, and television for $105.00. I was so exited, I told my friends and family about the great deal I was getting.

I called AT&T around April 25th to try and lower my bill, because I lost my job back in September ‘07. I was informed that I can get all my services bundled for $105.00. That is my DSL, long distance calling, and cable for up to four TV’s. To my surprise, I get a bill from DirecTv, not AT&T, five days later for $93.76. The bill states that I have a service agreement for 24 months! Nobody ever voiced that little bit of information. I am from Canada and might return there if I cannot find a job, so signing a 2 year contract was completely out of the question.

I then called AT&T on May 1st, 6 days after the installation of DIRECT TV, and spoke to Miss Simons, who transferred me to Ms. Edmonds, who transferred me to Shawna Johnson who then had a conference call with DIRECTTV and myself and still nothing is resolved. DIRECTV told me that I would be charged $480.00 for an early cancellation fee. I do not believe I am responsible for this fee. The lack of communication and crooked sales tactics misled me, and I am sure, many other people.

In short, I never called DIRECTV, I called AT&T and they misled me into thinking that the Directv was part of their package! I am so disturbed by these two companies, that I do not want anything to do with them. I want to send back their equipment and have no further dealings with either of them.

The public does not deserve to be taken advantage of at a time like this, they should be ashamed of their sales tactics and policies.

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A
12:00 am EDT

DirecTV worst customer service ever!

On Jan. 27th, 2007, I called to cancel my service with DTV because I was moving and needed a cheaper television company. I was persuaded into staying with DTV by their cancellation department. A representative offered me a 6-month discount of $19.99 for Total Choice Monthly and $2.00 for HBO. They also offered free Stars and Showtime for 3-months. I thought this was a great offer and decided to stay. I had DTV installed at my new home shortly after. When the first month’s bill came, it was $27.96 but when April 2006 came, I received bill for $42.96. I called DTV at [protected] on 4/10 and spoke to a representative who said there was no such offer that could be given to me and advised me the $42.96 was a good deal because of the number of channels I received. I advised this was not what was agreed upon with the prior representative and after many minutes of my time on the phone asked to speak to a supervisor. I was advised after being placed on hold, again for several minutes, there was not supervisor available for me to speak with and I would receive a call back. A call back was never made!

The next day, after giving 24-hours for a return phone call, I called back. I asked to speak to another supervisor. I was given a male supervisor and I explained my story. He, instead of listening to my complaint, went on to tell me that the deal of $42.96 was a great deal and that I should be satisfied with that. He also advised me of all the prices and channel line up of other competitors as to show me what a wonderful deal I had. I, again, said I understand and did not care what other’s had to offer and wanted the deal that was agreed upon in January 2007. He said he would have to transfer me to the cancellation department. I was again on hold for several minutes and received a new representative. I explained my story again and asked for a supervisor. I was placed on hold and a male supervisor came to the phone. I explained my story once again and was told there was never an offer made to me, as I stated, and the offer that was given to me and noted was a free receiver. I attempted to explain I did not need a free receiver, as I already had 2 of them and this was not correct. He was very rude and condescending to me. And basically called me a liar. I asked him if this was the case and I was lying about the package offered, then why did I pay a smaller bill in March. He advised me to “do the math.” I told him I could do the math and was not stupid. The supervisor never offered to explain why my March bill was for the correct amount. I was very angry by this time but never raised my voice or used fowl language with him. I asked him what type of operation they were running because no one was listening to me. I asked him to disconnect my service because I was tired of dealing with them. He said fine and that my service would be disconnected and started over talking me every time I tried to speak. He hung up on me while I was trying to find out how much my final bill would be I called back and explained my story to another rep and another supervisor, who are not really supervisors but resolution specialists. She told me that they could not honor the deal made in January and the rep that I spoke with only gave me enough discounts for 1 month to make my bill be $19.99. I told her that was not right and I wanted to file complaints on the original rep and the so called supervisor who hung up on me. She advised me that all the calls are recorded. I also asked her to reconnect my service until I could find another television company. She said she would. On April 12, I wake up to find NO SERVICE.

I am very angry and disappointed at DTV. This is the worst company that I have ever dealt with and cannot believe that they are allowed to treat customers this way. I will be writing a complaint letter to the president of the company, not that it will do any good I would like to request that all my calls be pulled and reviewed so they can hear what POOR customer service their company is giving. I will never recommend this company to ANYONE!

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aunt2seven
Lansing, US
Mar 30, 2009 2:45 pm EDT

This is the WORST! They came to install and they only properly installed 1 of the 3 tv's. I caught one before they left, but didn't catch the third one. They called the next day to set up an appointment to have the tech come back to correct the tv. I wasn't home, so when I called them it took 1 hour and 20 minutes on the phone, and YELLING at them to get someone to come out. They wanted to do it over the phone.! I called to cancel within my 30 day time frame, and they informed there was no 30 day cancellation. That I am STUCK with them for 1 year! The WORST.

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cruisercruisin253
arlingoton, US
Sep 13, 2010 6:31 pm EDT

Direct Tv has to have the worst customer service I have ever dealt with. Today I called to start service and let the lady know that I was not going to pay the $21.65 shipping charge and would not get service unless it was waived. She said that customer care would give me a $20 bill credit to take care of this fee however she would have to transfer me to the customer service center. After getting me signed up for service and again telling me i would receive a $20 bill credit she transferred me. I then talked with a guy that told me a credit like that was not possible. After asking him to cancel the service he told me maybe a different department could take care of the credit so he then transferred me. After the 3rd time on hold I talked with another man, told him my story and he said i would have to talk to his manager. He put me on hold and told me his manager would talk to me right away. After about 5 min on hold a lady picked up and did not know anything about what was going on. I started to inform her about it and over the phone was a bunch of noise some foreign language and then the dial tone. I gave her the benefit of doubt and waited about 5 min for her to call me back; she never did. I then had to call Direct tv back and start all over. I was finally about to cancel my service after telling the 5th person my story and again she tried to talk me into how great of a deal i was getting.

I will NEVER recommend Direct TV to anybody. What a poor poor operation they have. I hope they are soon another forgotten business that fails in this economic down turn.

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so so bad
dddd, US
Dec 23, 2009 6:09 pm EST

Direct TVcustomer service was the worst I ever deal with any kinds of business company in my life.
Their answers were just "they don't know."

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Dump Them
Yorktown, US
Nov 08, 2009 4:56 am EST

I am dealing with them now. I am cancelling my contract and my credit rating will probably suffer because I am refusing to pay the early termination fee. They don't deserve it because they did not keep to their part of the contract, customer service was rude and promised to resolve the issue to no avail. Five months after trying, I have had enough. I am really thinking about handling this through legal means. I also think customers should ban together and write our representatives about these early termination fees. It gives them the ability to treat us without proper respect, and threaten us with the fees if we refuse to be treated that way. If the equipment is returned, a marginal fee for installation might be due, but not the $400, they are now charging.

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john Hudson
,
Jul 28, 2008 9:47 am EDT

They are the worst.
When our service stopped working they took 12 days to come and fix it. Now they have just cut us off as we could not pay our bill because according to DirectTV (ha ha) our account is now held by Verizon although we have not authorized this. Verizon have no records of it.
As far as I am concerned they are the worst company I have ever dealt with, we cannot get resolution to this issue between the two companies because it is our job to do so not theirs!
I would recommend that any one considereing DirectTV do anything but sign up with them, they are not only incompetent they are unethical, they lie to the customer, will not deal with complaints and pass you from one department to another while conveniently cutting you off!
I hope they go bust

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Alan Gralla
,
Feb 14, 2008 11:08 am EST

... I purchased Verizon telephone's 99 dollar deal that includes internet ,phone and Direct tv satellite service -this was suppose to be installed on dec 28 07, on 12/28 Direct tv guy showed up and installed the service,a Verizon guy showed up to check my phone line and the phone service was turned on ,but computer internet service was not. I called Verizon few days later as it was NewYears weekend and they tell 1/28 they will turn internet service on. My kids need internet for school work ,it became such a hassle I cancelled the Verizon package ,the Verizon rep tells me that I have to cancell Direct tv myself ,she can't do it ,but- they can turn it on with no problem. I canceled the service 1/ 3 /2008 the service was off morning of 1/4/08 ,NowDirect tv wants $ 317 dollars early cancellation fee's ,they tell me that they have a 3 day termination policywindow , I tryed to explain that I never delt with direct tv [directly] it was thru Verizon,and that that with NewYears Day and the weekend ,It was like 3 days of service anyway ,I allways heard that contracks were baised on actuall working days , I feel that since Direct tv is doing business thru Verizon they have to share some liability ,what I mean if Verizon screwed upunfortunally Direct tv looses too . your comments are welcome thankyou -A.G.

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glenn cernicky
,
Oct 06, 2007 3:19 pm EDT

I feel almost lucky. I dumped this company over 3 years ago. I insisted that Cable was definately superior to them. It obviously fell on deaf ears. I refused to ever pay my last bill (slight credit risk) and they tried to collect through various agencies to no avail. I would sell that company "SHORT" on the stock market. Only that profit would make up for the B.S., that I like many others went through.

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Andrea Peebles
,
Oct 06, 2007 2:49 pm EDT

This is absolutely the worst Company I have ever dealt with as well and something should be done about the way that they are allowed to lie to people and the false advertising to get you signed up and then pull every stunt in the book. I have had a similar experience and cannot get it straight. They should be shut down and sued. If everyone would get together and file suit - I bet this mess would stop.

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Jodi Lynn Schrade
,
Jul 25, 2007 12:16 am EDT

I have requested for the last 3 months to send me a bill so I know when my bill is due and what I am paying for. I can get no answers from this company. The last two months my service has been interrupted, because I haven't received any bills therefore my bill is late every month. From my experience on paying bills most company's send you a monthly statement. The only thing I receive is a statement saying PAST DUE PAY IMMEDIATELY! Then I have like two days to get it payed or it gets interrupted. I do not have a checking account of any kind therefore I have to send money orders. So my service is then shut off. I am having a real hard time why no one at that office can send me a bill. Why does tv have to be such a hassle? I will not suggest the company to any one because it's a hassle. All I'm asking for is a monthly statement so I can pay my bill on time and not have to get upset with this company. I am not a mind reader who is suppose to know when my bill is due.

Jodi Schrade.

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Jim Noble
,
Jun 11, 2007 7:21 am EDT

I canceled my account with Direct TV on March 8th of this year. I had an overpayment of $47 dollars owed to me. When I called about this, they informed me it would take 6-8 weeks to process. At the End of April, I called again and was told that I should wait the full 8 weeks to for the check to be processed.

I called again today and was told that the check was being processed and should be receiving it shortly. At the same time, I had emailed customer service about the problem to get an update on the situation. They just responded that the request was received on May 2nd, and I should get the check in 6-8 weeks from that date.

I fully expect to not EVER get my money back. But I will tell EVERYONE I know for the rest of my life how terrible Direct TV is and how poor their customer service is. I have called the Clark Howard show in the hope that he will relay this information over the airwaves and let his audience know about this practice

Jim Noble,
Taylorsville, GA.

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DirecTV - Stay away - direct tv sucks!

My friend and I had been considering changing from cable to Direct TV. Since my friend is from the Ukraine, she was very interested in the Russian channels offered by Direct TV, I called Direct TV to inquire about the channels. After I called and talked to several different representatives, I was offered a 30 day trial period. I asked the representative if...

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DirecTV - very poor service and unacceptable contract

I have had direct TV now for about three months and have had one problem after another. I had initially switched from cable to DirectTV because I thought that their high definition service would be superior. Big mistake. Since the time of install I have been through 4 high definition receivers, each one failing for a different reason. When your service...

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DirecTV bad installation and reception!

Direc TV- bad installation and reception most of the time. 5 months after signing up for 2yrs contract with direct tv their monthly service rate went up high. I called to find out my contract it does not matter, they said they can hike up as much as they want and it is on my contract. I couldn't argue because the rep who singed me up had a heavy Indian accent i did not understand half of the things she was saying at the time. I kept telling her I do not understand her but kept on going and I gave up. I got screwed and I am screwed for the next 1 and 1/2 yrs.

Remember they can hike as much as they want and you do not have and choice but to swallow your bill until contract ends.

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Martin Corona
San Antonio, US
Sep 16, 2012 2:33 am EDT

I think that you guys got bad installers. I have been setting up satellite services for about seven years. I always take care of my customer without having the customer call direc tv. Its true that some people rather get installed by a professional installer in a company vehicle . A lot of people don't realize that some of these techs are rookies. If you get a rookie he's gonna be in your house for ever and the service won't be good. I suggest you go through a retailer. They have experience contractors that will take care of your needs. The last thing is if you see your tech struggling for hours to get that signal, don't sign the contract. Direct tv gives you 24 hrs to decide if you like the device or not. For all of you that can't get service from direc tv, try Craigslist. There should be a guy willing to take care out you for a few bucks. Hope this helps on your future installations. Go direc tv

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Sitnprt
Louisville, US
May 13, 2009 9:23 am EDT

We have had the same problems. It goes out alot. Snowy days, rainy days, windy days, sunnys days, clear blue sky days!
It is the worst reception ever. It took the technician hours to install. "Technician" used loosely. He showed up in an old beat up truck with one of those magnectic signs attached. If my husband wasn't home he wouldn't have stepped a foot in my doorway.
A very dissatisfied, trapped customer

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Richard S
,
Oct 09, 2007 9:55 pm EDT

You are not "screwed", signing a contract for service where the person providing the service can change the terms of the contract (i.e. fees) at any time, is called an unconscionable (sorry for spelling) contract. It is illegal to have something so outrageous that they can say we can charge anything at all we want at any time.

Contact the BBB at BBB.org and state your problem, set in the complaint resolution portion that you want out of your contract with no penalties due to them changing the rates without telling you up front the terms or amount that could be charged during your contract. You fill it out on line and it is quick and easy.

Use the following address in your complaint:

DirecTV, Inc.
PO Box 6550
Greenwood Village CO [protected]

Attention: Ms. Jill LaVigne Vice President of Direct TV

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Marie Roger
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Jul 18, 2007 2:04 pm EDT

We have called Direct TV numerous times about all three of our TV's having problems with the Direct TV services. We have been paying for a year of HD services and rarely even have HD channels working. We should have known that Direct TV was an awful choice when the guy installing it took 6 hours to install and cut our neighbors TV cables. Not good to meet your new neighbors with a cut cable. We highly recommend not using Direct TV as your service provider. We could go on and on about why not to use them...

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Jerjes Saliba
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Jun 28, 2007 11:23 pm EDT

Bad Service, no signals, lots of charges every time the service person shows up, forced to buy a service agreement, Rip off. Never again. I wish there is a way out of this stupid contract. I am going back to cable.

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Mar 10, 2007 5:51 am EST

I have called direct tv... numerous times my wife took off from work and they never fixed it.

I had no service for a week let alone when its windy bad weather etc etc...

Managers could care less and the corporate office even less... I called corporate numerous times only to get railroaded... here is a num in californoia see if anyone will call you back for your complaint and anger.

[protected] post this num everywhere maybe they will get the hint. Call this number and they will help...

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Stacey
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Feb 21, 2007 12:52 am EST

Direct TV for the Maryland Area.

Direct TV installed a satellite on my neighbor's property that clearly impedes my property by facing over top of my deck wall. I have contacted them several times about moving it and they fail to do anything about it and pass responsibility off to the consumer (my neighbor) who claims they refused to install it elsewhere. I have made a complaint with the FCC as they are in violation of the FCC's Over-The-Air Reception Devices Rule which states that equipment must be installed wholly within the "exclusive use area" of the customer. I have contacted my homeowner's association to see what they can do. An attorney will be next. If anyone has any suggestions, please contact me.

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DirecTV referral bonus program is a rip-off!

I have been with Direct TV for the past three months and up until this morning, I was pleased with the service.

When I signed up with Direct TV three months ago, I told them that we wanted to take advantage of the $100 referral program that they were offering at that time, and stated that my parents had referred us.

They explained the program to me and said that my parents would get $100 off their next Direct TV bill. They instructed me to call a different phone number to give them my parents' account number in order to complete the offer. I immediately did this upon completing my phone call with the first Rep.

This morning I asked my parents if their bill reflected any money off, and after reviewing their 2 most recent bills, they said no. I immediately called Direct TV to report this.

The Rep told me that it was too late for them to do anything because their records didn't reflect that I had ever completed the transaction by calling the other phone number! I told the Rep that I did indeed do everything that I was told to do and that I expected them to make good on their original offer. After I stated that I was sure it was an error on their part, I was shocked when she said that even if it was their error, it was too late for them to correct it! I asked her why she felt that the customer should be penalized for their error, however instead of answering me, she repeated the same thing she told me before about it being to late. I AGAIN asked her that same question and AGAIN she started to give me the same answer, so I cut her off and asked her to give me the address of their corporate office. She asked if I was going to let her finish what she was saying, I told her no, that I had heard enough and repeated my request for their corporate address. She hung up!

I called back to speak to a manager who told me the same thing, however as a "courtesy", he said he would deduct $10.00 off my parents bill for the next 6 months.

I told him that although I appreciated the offer, I was still very upset over how this issue had been handled, and that if I didn't know better, it seemed like they were trying to scam us. At the point I told him that I would pursue this issue with their corporate, he told me that he didn't have to offer me the courtesy that he had just offered, as if he was going to take that courtesy discount away because I was still going to pursue the issue!

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berger33
, US
Oct 27, 2016 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help me out and use my account #3313129 to get $10 off for 10 months. I really need the cash and you'll save too.

Brad Berger

zip 80403

Thanks

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Steve Gygax
, US
Oct 20, 2016 10:51 am EDT

My experience is similar to those above who failed to receive the advertised referral credits to their accounts. My son referred me to Direct TV. I was unhappy with my Dish service and chose to terminate it after paying a $270 early termination fee. I signed up with Direct TV at Costco and chose to bundle my services (TV, phone, internet, and hopefully cell services). First problem: no internet discount because I already had internet service with ATT&T U-Verse. I was not told that I would be unable to do this by the sales person nor did their literature mention it. Second problem: no referral credits because I took advantage of their bundling offer. My son knew nothing about this disclaimer when he referred me to Direct TV, a referral made in good faith. No credits for my son or me. Also, this caveat was neither mention by the sales people nor in their literature. I wish I stayed with Dish. My DVR or Genie box keeps giving me a blank screen (two weeks after installation). I would get about five seconds with the TV screen going black with no error codes--just a black screen. I am still trying to correct this with Direct TV Technical Support. Still can't convince them there is a problem with their desktop box. Tech Support on-line trouble shooting failed to show a "fault" with the box. Guess I can look forward to wasting more time trying to fix this.

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koke_no_ice
, US
Oct 06, 2016 4:07 am EDT

Get $100 with any deal or package from DirectTV, using the link and code below!

Link: http://www.directv.com/friend/AENM03MT0SF

DirectTV Referral Code: 7713215

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NickiM
, US
Sep 16, 2016 4:31 pm EDT

Directv are scammers they want new business but don't want to own up to their part of the deal...I have referred 3 friends and never seen 1 discount! so I asked to speak to a manager and they tell me there is no record and I need their account #'s to get the discount well that's not the way the deal works is it? So the supervisor is telling me all 3 of my referrals were screwed up? come on ...I will be cancelling service with them as well as AT&T now that they are one...I don't like scammers and thieves and I will take my business elsewhere I will NEVER recommend those thieves to ANYONE! I will only warn people of their dirty ways!

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mulehunt
, US
Aug 19, 2016 12:53 pm EDT

Jeff Arrington use my account get 410 off for 10 months off your bill

acct # [protected]

zip 24523

Thanks...

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Betty Morton Krause
, US
Jul 21, 2016 5:18 pm EDT

You can use my account number for $10 off your Directv bill.

James Krause
acct #[protected]
zip 76016

Thanks!

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Rene Kelly
, US
Apr 24, 2016 11:04 pm EDT

I referred my boss and was told to call with his account number after he activated his service. He activated on April 16, 2016. I called and gave all information requested on April 24, 2016. I was told that because he bundled his satellite service and phone service, we were not eligible for the referral credits. So basically they get a new customer for two services and we get nothing. Scam! Very disappointed. We have been with Directv for over 10 years with no complaints except the expense but now I'm really disappointed and WILL NOT refer anyone again!

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Jt7p911&!$
, US
Feb 28, 2016 12:52 pm EST

I love refer a friend program. But now at&t has made everything competitive and complicated there one company now or a family yet at&t is making offers to beat referrals so u cam only chose one promotional discount yet being refered by a friend to the cable company has nothing y too do w compeating its one company they shouldn't be making it a option to chose a gift card n all the great offers thry give to be with att not extra services in the same company not alot of ppl have friends to refer bit if they do why not wats the problem they sound like envious be one family y then

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berger33
, US
Jan 19, 2016 6:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sign up with Directv via website and save $100. That’s $10 per month off your bill for 10 months. Please use my account as I still have 6 open spaces to refer. Copy and paste the link below. Signing up online saved me a ton of headaches. It's the way to go.

http://www.directv.com/DTVAPP/referral/referralProgram.jsp
Brad Berger account # 3313129
Zip Code 80403

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Ezzell
, US
Jan 13, 2016 10:40 am EST

I'm having some of the same problems. I referred my daughter, she called with my account number and was told to give it a couple of billing cycles to show on the billing, and that was October. Still have not seen anything so I called today. I was told that because she had bundled with AT&T that we would not qualify for the refer a friend. The technician that installed her system told them that would not be a problem.
I have been with Directv since 2005 and it continues to be a problem with the billing. Another problem is the statement, so pleased look at your statement closely. I have my checking account automatically drafted and when I receive my statement the amount received, which is the statement amount, is always different from what is shown as the previous balance, so I end up with a small amount brought forward to the next month. A small amount but if this amount is for every customer think of the profits. I requested an explanation but was told, I don't know.

Watch your billing

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DirecTV beware - installer thefts!

Beware of the contractors directtv sends to install your systems! They do not work for direct! They are not bonded!

My family recently had directtv installed in our our. We were quoted by bellsouth that there would be no extra charges to have two dvr's and four receivers installed in our home. The installers (Contract laborers from out of the state) arrived at our home at 4:45 pm to begin the installation. The installers walked into our home and immediately began spouting extra charges that were to be paid to them.. Not directtv.

Our home is very large so it was difficult to monitor two installers at one time.

When they left our home my dell axim pda was "missing"! I had bought this pda 6 months ago!

I called the contracting service that directtv sends to customers homes regarding the theft. They were totally unconcerned! Their reply to me was... Collect it on your "homeowners insurance"!

This incident happened in metairie, louisiana! 2007

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tori912
Palmdale, US
Feb 20, 2013 1:00 pm EST

had a direct tv independent contractor come in and do an install and 2 days later I had to have a direct tv employee come and fix the mess this Ind cont made...later I found I was missing a $5000.00 Rolex watch, NO one goes into my room and I have THOUSANDS of dollars worth of Jewelery (women's) that was not touched. I made the police report and talked to DTV and they said they would investigate...that was 6 months ago...had to call a number of times and nothing to this day! I told them I only want the watch back and they told me to go through homeowners insurance today! ...DTV sucks and when contract is up I am never dealing with them again...

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Sandra
Los Angeles, US
Jan 15, 2009 2:28 pm EST

I recently had a similar experience and totaly agree with Elizabeth. The only difference was that these two guys/ installers stole my i-pod and proceeded to make inappropriate passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO.
Maybe we should all get together and put a class action law suit against this company!
Sandra

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Bob
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Sep 24, 2008 10:08 pm EDT

Direct tv contractors go through extensive criminal background checks and drug screening and they make really good money. I'm a contractor for direct tv and I make $1500 to $2000 weekly. They wouldn't risk losing that kind of income for a pda. Give me a break. He probably left it at the hotel room where he was cheating on you and blamed it on the contractor to save his ###.

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DirecTV - beware! false promises!

I have had the worst experience with directv. They try to lure you with all offers before you join but fail to fulfil them. They promised me a free dvd player which they are still advertising on their website. I sent the redemption form in september. After following with 7 emails since november and 25 phone calls since october I still haven't received any...

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DirecTV - I hate directv!

When I moved, I called DirecTV for a mover's package. I was told that it would be over three weeks before my service could be transferred. When I inquired as to why so long, I was told they were too busy with "new customer installations." I didn't think existing customers should have to wait three weeks, so I sent them a certified letter requesting the...

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DirecTV hd dvr still stinks!

HD DVR still stinks, doesn't record, can't view. Need it picked up by DTV, $ I paid you returned to me, and expire date of contract restored to 2/2008 or I am suing DirecTV. And asking lawyer to try for a class action. I am not a tester for you second email: DCS: That's is why I feel a lawsuit may be needed. I did agree to the terms you mentioned, and have paid my additional monthly payment. I have not violated my agreement However, the agreement says you will give me a device that I can use to view broadcast material at a time of my choosing a device that can rewind live broadcasts, your DVR fails to consistently perform these functions and is unreliable. You have not kept your side of this agreement, and a judge will order you to waive the agreement, and make you pay me and potentially many other former viewers, punitive damages. Not to mention the bad press, that will overshadow the back to the future commercials I see. I want this box, but I need it to work properly or . as it stands now this agreement is "unenforceable" since you have sold me a dud. you failed to provide me with what I bought, and have violated the agreement you like to mention. You see an agreement cuts both ways, you get something ( a commitment, and more $ from me) I get a good or service from you, All I have is crap, that is not reliable and can not be counted on to function properly. You refuse to fix it, You lied to me and it appears many others, this agreement is practically void. And I want out. All the goodwill Mr Chase developed with me has evaporated due to this hardware mess. How many people have been fired because of this disaster ? Just yesterday it failed during football, and would not rewind at all. it froze and did not record 24 properly, even after a restart at 7:53pm when it showed some problems. Good thing I have an antenna for backup, it is needed with this product. I am not your tech, and this is not going to be me for the next 2 years. A copy of this email is being sent to [protected]@DIRECTV.com and chase.[protected]@DIRECTV.com third email to them:I will call your tech support people again, but since the first and only thing they seem to do is ask me to reset the receiver. I have bypassed the long phone wait by just resetting the thing myself. This is not what I wanted, I don't remember seeing your promotion of this product mention that the user needs to reset it on a daily basis. Judging from the hundreds of complaints I see scattered across the internet.All recent posts, about similar problems with this device,your tech support department has to be familiar with the issue and must have seen a pattern by know. I see you don't have a problem contacting me, you would think someone from your support department could take a look at it. Any SW download can be done without me present.The delay in fixing this problem is either that you won't or can't. Both are unacceptable to me.I will be posting this, and all emails regrading this problem online, as I solicit someone to represent me in a class action against the company you represent.

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Claire
,
Jun 19, 2008 8:45 pm EDT

Over the past six months ago, I have experienced many issues with mostly local HD -- “771 searching for satellite”; pixellation; loosing picture; black screen; loosing sound; loosing guide; needing to reset the box at least one a day (this month).

I have had MANY service calls; they have redone the entire installation, and we now have a “homerun” (one single wire) from the dish to the receiver. We are still having the same issues. They sent a Tech Supervisor who confirmed the installation is correct and all our signal strengths are good and that it must be the receiver (they have software issues). We have been told about the software issues before and promised a box without these issues (“magic box”) but unfortunately, they cannot locate one.

Now I get a response from “The Office of the President” and their solution is that they will give us a HDDVR at no additional charge (provided we don’t use the DVR portion) and we must commit to another 2 years or I can have a Tech Supervisor come for another service call. Those are the only two options I am given –if I am not willing to “work towards a solution” (accept their offer) I can get out of my contract. They are not willing to send another receiver. I am concerned about the DVR because I see the same problems reported on this forum.

I have written to Suffolk County Consumer Affairs and the NY State Attorney General’s Office – both of whom are sending complaint forms. I think that this is a wide-spread issue, and after viewing the DIRECTV Technical Help Forum this morning, I can see that it is occurring all over the country! I would like to include issues from this board in my complaint – are you willing to share your information? If so, please email directly at cjsarser@gmail.com.

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Johnny
,
May 27, 2008 6:31 pm EDT

I recently had the same experience with Directv. i want to switch an access card from a bad receiver to a working receiver. Spent over 2 hours on the phone with 4 different agents. I was very clear about what i want to do with my service and the very first two agents told me that they could do it. Got to the third agent, he informed me that what i want to do is not possible, this was 1 hrs and 30 minutes later. I then asked for a supervisor, he states that he was the supervisor and whatever he say is final. I told me that the power button on my old RCA Receiver is not working. He states that shouldn't matter, the receiver should work. I told him i dont want to have the unit on all the time, the reason is i go on long business trip. I asked him will you be responsible if the receiver cause a fire and he replies was "that would be your fault not ours". I then asked to speak to a manager, he put me on hold for about 15 minutes and come back and asked me for the last four of the receiver i want to activate and he told me that that receiver is link to a deliquent account. this is outrageous, i was paying for the service for that last 6months. Basically he give me a bunch of BS and treating to file a fraudelent complaint against me if he activate the working receiver. I asked to speak to a Manager again, and again was put on hold for another 15 minutes. A resolution specialist came and and i explained the situation and she give me so discount and offere to send me to a new card. I agreed. when put on hold again for 15 minutes and a access card specialist came on and he told me what was wrong with my receiver, i told him whats going on and he told me that he can fix it in 5 minutes. and to my surprise, he did. Why did i wasted over 2hrs to get a resolution.

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John R. Sarti
,
Apr 20, 2008 10:02 am EDT

Direct TV and their agents, at least the ones involved in my case are the most despicable people I have ever come accross. Not only have they violated various consumer protection laws, in my opinion they belong in jail.

Direct Tv has agreed to cancel the service but won't return my money for three HD receivers. I paid them $340 and they insist I return the equipment, and the $340.00 goes towards the cost of leasing the equipment.

I never signed any lease agreements of any kind nor was I told the $340 wasn't refundable. I only used the system for 6 hours, for one day. In my opinion the equipment may be refurbished.

I was using the Dish service, and had a problem with the antennae working the third set. The pi cture quality was poor on this set. The 622 from Dish is excellent, as well as the 211 HD receiver. The antennae off the 622 does not produce an HD quality picture.

So I went with Direct. What a mistake. Luckily I had an email from direct to cancel within 3 days. Their guide stinks, their HD Quality isn't as good as DISH, and DISH absolutely has more HD channels than Direct. With Dish you go to HD and you have access to all the HD channels. With Direct you have to hunt down all the HD channels. They also installed a seperate line claiming it was for five satelite coverage.

Then Direct took my DISH antennae away, so I am now without TV. I received a bill from Direct today charging me for additional boxes, HD service, and DVR service on top of the plan I was supposed to have. I have an email from Direct clarifying these additional charges would be include in the higher priced plan. The installer, who now claims to be an independent, and is the one who took the Dish away, claimed he would give me an $18.00 per month off the bill for one year to match the discount from Best Buy s. None of which appears on the bill.

These people will tell you anything to hook you into Direct TV.

If you're an HD person, I think DISH is the better service. Because Dircet TV took my Dish away, I'm missing out on John Adams. tonight. DISH is coming this week to install a real third receiver and a new Dish. I will renew with DISH for 24 months. So in my opinion, stay away from Direct TV.

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Ray Bishop
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Apr 11, 2008 9:58 am EDT

Dop not get invouled with directv.com for dish tv. charges and lack of living up to contracts

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Bill
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Jan 21, 2008 5:09 am EST

I was a recent DirecTV customer- went to Dish for a year and was very pleased with their receivers. I fell for a DirecTV promotion ad and went back to them, only to be HIGHLY disappointed with the inferior performance of their HD DVR's. Less than a week old, the HD DVR stopped recording, would freeze up constantly and often turned off and on by itself. In addition, DirecTV has to install TWO lines to do what DISH does with one line. The cutomer service reps are nice and try to help, but they are dealing with a very bad product.

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Roy Hagar
,
Dec 26, 2007 9:08 pm EST

The Directv HD DVR sucks big time. I went from Tivo to this? Completely non-intuitive, ugly interface, undependable recording software skips programs, gives the viewer and "flash of garbage" screen EACH TIME a program is deleted from the playlist. Very inelegant design! The closed caption off/on tab is hidden away in the settings menu and takes a dozen keystrokes to access. What a disaster. It must have been a "low-bid" gets-the-job out-sourcing operation. The result is a cheesy, inferior product, not even in the same cosmos with Tivo's elegant software and features.

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sherry tremper
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Sep 22, 2007 1:48 pm EDT

I believe that a class action lawsuit should be filed against directv every since i canceled their service two months ago they won't keep their fingers out of my checking account. They keep taking money out of my account w/o authorization which is stealing first they took the final bill then the following month after i sent the receivers back they said i rented 4 pay-per-view porn movies totaling $ 50.54. I know there is people out there that is out more than that, it's the principle of it they didn't mind sewing when they were being stolen from.

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Candace Rushiddin
,
May 14, 2007 3:49 pm EDT

This letter is in regard to my Billing. In Jan. 2007 I rec’d an offer in the mail for service. I accepted the offer for $59.99 total choice plus which included free for I year Starz, Showtime and a choice of DVR service or HD package. I choose the HD package. (Copy of mail offer enclosed). On your website I confirmed the offer and also printed a copy (copy enclosed)

To this date I have not received a correct bill. I call every month upon receit of my bill. I spend more than an hour on the phone each time. After being on hold 10-15 min I then speak with your first line person who in the end can’t help me after another 20min or so. . Again I am place on hold for 10-15min , the second line person has me on and off hold for at least another 20min. They correct the bill after much confusion and assure me my bills will be right in the future.

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Hobart J Crusenberry
,
Mar 08, 2007 7:57 pm EST

Today, 8 Mar 07, my HR20 quit responding to the remote. A minute or so earlier it had produced blank screens for all the programs already recorded on the hard drive. After I reset, it still behaved erratically, not responding to either the rewind or the pause buttons. I reset one more time. This time, the HR20 started responding normally.

Another typical day with the HR20, which sux big time.

Valerie
Valerie
, US
Feb 08, 2007 8:30 am EST

I had been a customer of DirecTV for about 10 months when my primary receiver (HD) stopped working. After hours with the customer service department and numerous telephone calls, it was determined that the receiver was defective.

I was given the option of having one of their service technicians come to my home for $75 to tell me it was defective or go to my local Best Buy to pick up a replacement receiver. I chose the latter due to the fact that we had already resolved all of the wiring and other equipment issues and discovered that the problem was within the receiver that was provided me by DirecTV. When I got home with the new receiver, I tried to put my existing smart card into the new receiver and found it would not authorize. So again I called customer service. I was told that was no problem that they could activate the card that came with the new receiver over the phone. Doing that, I was able to receive the programming for which I was paying for.

After 16 months of service I decided to switch to my local cable company that recently started to provide High Speed internet, which DirecTV did not provide, so I cancelled my service. I had a 1 year commitment that would have expired 7/26/06, and this was 11/26/06. I was told by the customer service rep that I would owe an early termination fee of $225. I told this person that I had fulfilled my one year commitment and she advised me that when I replaced the defective receiver, that constituted starting a "New" service of which I was obligated for another year. I told her at that time that I did not start a new service, but had merely replaced a defective receiver that they had provided me. I was at that time told me by purchasing (not really) the unit, I had agreed to their terms of service. These terms were not conveyed to me at any point during any conversation, but were posted on their website.

They claim that I am obligated to pay the charges, so I filed the necessary dispute as outlined in DirecTV TOS. According to this, all disputed charges are placed on hold until the dispute is resolved. I have not received any correspondence from DirecTV regarding my dispute, but had a collection agency contact me this morning 2/7/07 informing me that my account with DirecTV had been placed with them for collection.

In the process, DirecTV withdrew funds from my account for an additional month after my cancellation. In my response to them I requested not only that the charges for early termination be dropped, but the additional month of services which I did not receive be promptly refunded to me. If any one has any suggestions or comments, I would be happy to hear.

I am forwarding this to every consumer protection agency I can, and would appreciate any others with similar complaints to do the same.

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DirecTV piece of junk!

Don't but an hr20-700 unless you are ready to miss recordings and expect freeze-ups and system resets!

Below is an email sent to direct tv on my most recent double disappointing experience:

I just installed a hr20 two weeks ago. I am more than disappointed! I recorded the new orleans saints-eagles playoff game last night and attempted to watch it this morning.

But before I tell you what your recorder did, let me say I am a die hard saints fan that has been waiting 40 years to see the game that your damn box just deprived me of!

The recording was set to record 1 hour longer than scheduled. It played fine until the 2hr and 18 min mark; third quater - eagles 21-saints 20; then the picture froze and there was nothing recorded from that point on except short bursts of audio!

I know you can't fix my loss, but perhaps you could send me a dvd with the game on it.

I have 3 tivo's and 4 ultimates. I have neverhad this kind of problem with their equipment!

I have not decided what to do with your piece of junk!

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DirecTV do not honor their billing and services agreement!

I signed up with Direct tv on December 18, 2006. I looked over the packages on the internet prior to calling. I signed up for the total choice plus with free starz movie channel for 1 year for 49.99 and a $10 off a month after sending in a form (a type of rebate.

I also received a Greek channel for $14.99. they were also giving me a DVR for $107 with a rebate for $100. When the service representatives came I was not home my husband was. He called me at work (I am a teacher) to ask what plan I ordered because the service representatives did not know. I left school early. I came home a bit upset that they did not know what my order contained. they had put on the basic receivers not the DVR. I told them to forget about it. I had to call and get a reimbursement because the service men did not take care of it as they said they would. they only reenbursed me $100 not $107. I had to call about that. I had also called 3 to 4 times about getting DVR service free for 12 months. I did not know if the DVR box would work without the DVR service. 2 representatives said yes it would. One told me it would not. they would send me another one. Another one told me it would not work and they would send me a basic one if available and would be charged $49 or $59. Nobody semes to know the same information. the last representative told me that I would be locked in for 2 years with the DVR box, something none of the others told me. Finally for the hasel I was given Show Time movie channel for free for 6 months. wait theres more.

When the bill came the charges were different. They had given me a lower program the total choice programing for 44.99, the starz for $12.00, and the Mega Greek channel for 14.99. This added up to more money than what I was suppose to pay and less channels. I called and talked to a representative for over 4 hours.

She told me that she will upgrade me to the total choice plus for 49.99 but can't give me the promotion because it is past 24 hours of the activation. Instead she issued a credit for the starz for 6 months ( $10 a month and $25). She told me that I was to call back after 6 months to reimburse me for the next 6 months. The mistake was Direct Tv's. I shouldn't have to call back. They should of fixed my bill correctly especially after being on the phone for about 3 hours at this point. I asked for a supervisor. I waited for about 30 minutes and the representative checked how long it would take the supervisor to talk to me. She said I was the 12th person in line. 1 and 1/2 hours later I'm Still waiting. I spoke to the representative about canceling my contract. She said I would be charged over $100 for cancellation of the agreement. I can't see why, they did not honor their agreement to me why should I honor my agreement to them.

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Deb Ohio
,
Mar 08, 2007 3:55 am EST

I signed up with Directv when they were offering a free portable dvd player. I never received the paperwork necessary until I called about it. I filled everything out and sent everything requested. Instead of a portable dvd player I received a cheap dvd player (one to attach to a tv).

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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