DirecTV review: very poor service and unacceptable contract 1397

My husband and I went through something similiar as everyone else. We fulfilled our commitment but because we were offered a "FREE UPGRADE" our 2 year contract started over. And like all of you NO ONE SEEMED TO MENTION THAT LITTLE BIT OF INFORMATION. We canceled at the beginning of July 2010 and when I did I was informed that I would have to pay $20 for every month that I had left to meet on the 2 year agreement for the "FREE DVR" which totaled $80. I argued with them and told them to send me the paperwork where I signed and agreed to renewing the contract and they told me that I was told that when I agreed to the free upgrade. My husband preceded to call them and discuss this matter and he told them the same, to provide with documentation. He got an email a week later that contained a document that looked like something someone threw together and had April of 2008 as date of service. Do the math, April 2008 to July 2010 is more than 24 months! My husband paid the last bill which totaled $52 and thought it was done and over with. It gets better.. We left for vacation and one night were looking at our credit card statement and there was a charge from DirectTv for $136. We immediately called our banks dispute resolution department and told them that was an unauthorized charge. They credited back the money and opened an investigation of their own. We recently got a letter stating that the credit would be permanent because DirectTv could not provide documentation to back up their claim. Now, we have a collection agency calling us to collect this $80. I am planning to consult with an attorney about this and see what can be done. Don't let them take money out of your accounts! Call your bank's dispute resolution department and tell then it is an unauthorized charge!

My services with Direct TV were recently canceled and they withdrew over $ 300.00 from my account. After speaking with several customer service reps, one by the name of Jennifer told me that after the account goes into collections they are not prohibited to go into your account. My account went into collections on September 30, but they took money out of my account on October 7. I took the liberty of looking over the service agreement and what do you know, it clearly stated that Direct TV could collect any money owed prior to going into collections. I will never deal with this scam artists again and I'll advise anyone else to do the same.

I been dealing with Direct TV and it has wasted 3 hours of my day. The install has caused HOA warnings and problems, they weren't able to install service to the rooms I needed without their custom additional charge fee, and their pricing is much more than Cox. They are charging $400 to cancel with them and didn't solve any of my problems. Cox is going to provide services to all my rooms, premium channels in HD quality for much less. No activation or security deposit. So Direct TV can lose another customer and hopefully many more from whom have read these complaints. I rather pay $4oo to cancel now than give them $15oo for the remaining of my contract.

Hopefully somebody important enough reads this within Direct TV so they can deal with these representative that were disrespectful:
Chris ID: 36285
Bridget ID: 415208
Supervisor Nate ID: 409628

Very similar situation with us as well. POOR POOR customer service. I have told everyone I know to stay away from Direct TV. I happen to be in a position that I should have a small impact on them but not enough to matter in the big picture. They just DO NOT care.

I was a DTV customer for 7 years. In Dec 2009, I upgraded to HDTV but had to cancel the service when I moved to Canada to get a regular full-time job in June 2010. I could not get anything other than a contract position where I was living in CT.

I asked about how I could dispute the $380 early cancellation fee since Direct TV does not have service in Canada. I was told to write a letter to their Colorado address. I did and never received a response. After my move, I received a bill for the cancellation fee and had no choice but to email customer service since their 1-800 number only works in the US. I was told that the price for their equipment is low so it is in the contract that they have the cancellation fee. I tried to reason with them via email but was ignored. I decided to send another letter to the Colorado address and also was ignored. I have since received mail that my bill has gone to collections. If they had only bothered to talk to me and treat me decently as an excellent past customer, I might have paid some part of their lousy cancellation fee. Because they treated me as non-existent, I decided to treat them and their fee as non-existent.

I will be putting in a complaint with the FCC. Just try to get the money from me in Canada! I won't be going back for a number of years at least, so that threat about the debt on my credit report also won't hold water. I will never recommend anyone to go with this company. They had better start learning what customer service means.

The government is in bed with the enemy Obviously or they would prosecute...sick of this crappy service and then they have a nerve to charge us for it. Hello, , (attorney general) think maybe you could get involved. Afterall, we do pay your wages. SO EARN IT!Darn it. If a small business did this they would be closed down immediately. (they don't have the big buck lawyers to protect them) SHAMELESS I have been trying to get a PAPER BILL ever since I signed up, over 6mo.s now, I cant get my account number unless I have it and I can't get it because they have never mailed me a bill. I just get a message on my screen when it's time to pay or disconnect. I call, I pay, I again ask for a bill, to date, no bill, consequently no account number. Without an account number your unable to get a look at your bill! (online) I am going to Disconnect Permanently from all cable as of Novemer, 2010. I have had it, Comcast is worst! Taking a sabaticle, too much garbage on anyway, think I will reconnect with my public library which is FREE! Come on, anyone aboard? Let's make a statement.

I am having the same issue and when I cancelled they told me I was completely paid in full now I call a year later to actually reconnect service and the try telling me I owe 300 plus dollars they are scam artist! Do No use them fight for someone else to get NFL ticket!

Direct tv is making a killing on commercials aired on your dime and time. Wind or rain will knock out dish reception. Cable was not any better...Charter cable has some of the most incompetent technicans you would ever meet. Went with their bundle package..What a joke..Home security system let me know they turned off service at 1:oo am monthly...Nice Heh? This was done to resolve phone line issues...whatever, , , ,
amazing that no one at Charter could resolve this issue...
It took them three days just to get my phone on...Am I the only person with a home security system that monitors the phone line in event of failure? I know I am one of the many that had idiots install their bundle pkg.
[censor]s work at their office at Direct TV and at Charter... High school diploma evidently not required...must be the same for their installers...Signal strenght issues requires their best guess aligment techniques...Get it close...call the office...hope they do not get my name sighs the installer.
O.K. I am going with prerecorded pc based programming and Direct TV and Charter can shove their cable and dish up where reception may be commercial free but will continue to stink just like their service.

mjmcs : Directv does not just "take" monies from your card like a vampire YOU invite them to do so by provideing it to them

I was told to pay my balance which was 38.00 and never was told to pay it before midnight on the 20th. I had spoken to a rep and was told that my balance needs to be paid by 21th. At no time I was told to pay it by midnight on the 20th therefore my service was turn off. I called this morning to pay my small balance and I was told by a rep, surpervisor and mgn that i needed to pay 150 prior to having my service turn back on. I try to explained that it wasnt my fault that I was given wrong information. Then I was told to pay 140 and then the supervisor and mgn refused to listen and told me the I needed to patient 150.. Therefore I wish I never changed cable service.

Direct Tv doesnt even work well in my area. If a small amount a rain falls you are not able to see TV. Sucks. They will not even give me a credit. I know in the pass DISH would. I wish I never did chg. I can not wait until my contract is over and I am going back to DISH.. I am also writing a letter to the complaint dept at Direct TV.

I will be telling all my friends that have direct tv not to renew contract..

We went through exactly the same thing. And it doesn't get any better. Wait till a storm goes through it takes weeks.
good luck

Direct TV is the [censor] of the earth! After poor service after 5 days into my contract, I cancelled because I was told that I had 30 days to cancel without penalty. They went into my account and drafted $523.00 for early termimation fees (after 5 days of service). I disputed the charges with my bank and them reversed, but now I'm being harrased for $523.00. THAT'S THE MOST EXPENSIVE 5 DAYS OF TV SERVICE I HAVE EVER HAD!

Question: What is the FCC ruling on Cable companies fees?

I am in fort wayne so I do understand...any game within a 200 mile radius is blacked out. It is the teams that do it...they want people to GO to the games and spend money on tickets instead of watching it on tv. AlSo they have an agreement between NFL ticket and the actual NFL that says they have to black out the games. It iis the NFL's fault...

i have an idea to make your company millions.

I hate direct tv. i have been with them for about 4 months and everytime i get my bill it is more than i bargain for. So i decided to cancel my services instead of arguing with them again this month...but if i do that they are going to charge me $340. I was with Dish for 6 years prior to making a switch and never had a billing issue. I am stuck with a company that i loath and wish i would have never switched. i miss you Dish.

You could order with a remote. What happens is it stores on the access card that's in the receiver. It's kept there but doesn't report without a phone line. When you send the equipment back they remove the card and check to see if any purchases are on there. Which is why it took 3 years. So someone DID order with the remote control at some point and judging by the price with it only being 3 movies they weren't childrens movies being ordered. Who's going to fess up to that? But yeah...that little access card stores all the PPV info on it.

I "hooked - up" with D.T.V. in 2007. I changed over to a local Phone/Internet/Cable fiber optics connection to save money this year. (almost three years later) I made sure that there were no outstanding charges with D.T.V. and was cleared. Get this . . . they even sent us a small refund for dropping them before the month was over. Then we received a $33.95 bill in the mail with absolutely no explanation. When we called "Customer Service" we were told (by obviously outsourced employees) that we were being charged for three (budget level) movies which we had requested through Pay Per View in 2007. We had never been charged for these movies and did not "Pay Per View" in fact, we requested not to be connected to a phone line when they hooked us up in 2007 because we do not use P.P.V. We were told that in 2007 some people were able to order P.P.V. through their remote, even though they specifically told us that was not possible when they connected us 3 years ago. We have never used P.P.V. IN OUR LIFE! Practices such as those commonly utilized by Direct T.V. are worthy of tarring and feathering! I'll bring the tar!

direct tv sucks all they do is steal and steal and steal your money. they have no shame at all they added channels on my list and kept charging me for them even though i didnt ask for any of them.i hate direct tv AND I WOULDNT RECOMMEND ANYONE TO USE IT EVA LET THEM ROT BROKE.

DO NOT SIGN UP WITH DIRECT TV!

First of all, we called to get a dish installed and the guy never showed up. Never even called. We should have known then it was a bad idea but no, we proceeded with this company... the nightmare began...

Second of all they contract with external installers that do not know jack about 1) Installing and 2) What Direct TV policies are. We had an installer who was scared of heights and obese. He would not climb up to the highest point of our house to install. He only wanted to install it half way up the house. His excuse was that if he steeps on our tile roof he might crack it and that according to Direct TV the damage would be on us. What?! He tried to install it halfway but the wall was too thick and his drill bits got eaten. And you know what happened next? He asked my husband to go buy him drill bits. ARE YOU FOR REAL? Needless to say, my husband said no. He said that he could leave the dish on the floor if we didn't want to get him drill bits. I cannot believe this company. We did not end up getting it installed that day. I cannot believe what poor service this company provides.

So we asked for a different installer to come out and he ended up installing. He told us that Direct TV would cover the damages if the roof was messed up. Two different installers saying two completely different things.

Lastly, Direct TV falsly advertises. They said that we would pay less for 3 months and that we would have free HD for life if we enrolled in the program that automatically withdraws payments. We just got the bill and it was $120, which is $30 dollars more than they originally said. My husband called them and they said that we did not enroll in that promotion. LIARS. If the promotion was going on during the dates that we signed up why wouldn't we enroll in the program? IDIOTS. They said that you can only get free HD if we are enrolled in that program. Well, we are enrolled. They checked and they said o yeah you are right you are enrolled but still you didn't sign up for free HD. I cannot believe what crooks they are. They are basically saying we signed up for a program that charges you more and that we did not sign up for what we signed up for. I cannot believe what crappy service this is. So we left the crappy service at Time Warner for even crappier service at Direct TV. It is so stupid I cannot believe this company still exists. Who cares if you get $100 for referring a friend. I would not do that to anyone I call a friend. I might refer an enemy but I wouldn't put any friend through this BS.

I'm against multitasking when it's something that SHOULD be paid attention to. If you can set aside time to WATCH tv then you can set aside time to lend the telephone representative your attention. I'm not brainwashed by the company in the least. I admit they are NOT perfect. They're a large company that deals in the media which honestly get's shady sometimes. What I'm trying to say is that people can not put ALL the blame on the company they are dealing with. By working for Directv I've met those customers that were more corrupt than the company was. Or they wanted it their way and only their way and they whined and were rude expecting some great result. If people paid attention more I'm sure half the stuff that is complained about here wouldn't happen as much or would be taken care of better. If you're in any dealings with a cable/cell phone company than ask ALL the questions. Get all the info BEFORE. If you're setting up service than PAY ATTENTION to what the rep is telling you. The only way to win against a large company is to have ALL the info on the situation because THEY already have it. Fighting fire with fire right?

And just as a side note : Working for Directv I had guidelines and rules that I had to follow JUST TO KEEP MY JOB. And in following those I got yelled at, called names and threatened. Now like you people I worked hard. I dealt with over 100 calls a day sometimes and it was the same cycle. People expect representatives to bend over backwards with this kind of treatment when in all honesty we can't. The job market is tough enough. I don't need to lose mine because Mr. Smith is ticked off that he can't watch a super bowl game that is out of market and wants his bill completely discounted for 3 months. Yes. I've had a customer demand that. If I were to do that I'd be out the door. I don't watch tv because I don't need it AND because my life is much better without dealing with the companies that put that stress in someones life.

Direct needs to be fired completely. They raised and raised my bill, till I was watching very few channels for a huge price. Then a storm knocked the satellite out of balance and I had no tv, called them they wanted $50 for a service charge or $5.99 a month on top of my huge bill to fix it. I was devasted and wanted to just call cable and get rid of them, they transferred me to some sales person who credited this and promised that and told me my bill would be better and gave me free HD and so on, then charged my credit card $1 dollar less than the bill was. I called them and they told me they forgot to take off service charge and I would see it next month. But what about my bills this month, not their concern, refused to credit money back and told me I had to pay $160 to disconnect. Enough, this is the 3rd time I have had complaints and wrong bills from them. This is so unfair and Better Business is not stepping in. So hopefully, the internet will and we will all just DISCONNECT from these crooks. C. Moore, TN

HEY GUYS YOU NOW GET CHARGED A FEE TO TALK TO A REP WHEN YOU CALL TO PAY YOUR BILL OVER THE PHONE! THEY DEMAND YOU PAY THEM THROUGH THE AUTOMATED SYSTEM, AND IF YOU WOULD FEEL EASIER SPEAKING WITH A REAL PERSON YOU HAVE TO PAY! IS CUSTOMER SERVICE NOT A PART OF DIRECT TV'S BUSINESS PLAN?

SOME ONE PLEASE REPORT DIRECT TV TO THE BBB ENOUGH THAT THEY HAVE TO FIX THEIR CUSTOMER ALIENATION!

Hey HolyCow, (poster child) why are you so against multitasking. When a customer orders directv they are a customer ordering a service. The providers of the service should not be in the business of misleading people. Most of us dont have the time to spend 45 minutes on the phone (mostly on hold) and do nothing but hold the phone to our ear and wait. I have spent hours on the phone with directv in the past six months trying to figure out how they could get away with such corruption. The time I was on the phone I was multitasking because I am trying to take care of my daily responsibilities. Talk to the cable company, or pay my bills and make dinner for the family? What the hell do you think is more important. Directv is obviously lying and stealing hard earned money from a lot of people. Myself included. Dont muddy the water by saying that we need to give directv our undivided attention to avoid getting ripped off. Why the hell is directv in the business of making things so shady and corrupt in the first place. I just want cable, I dont want to spend hours on the phone or hours reviewing all the ways a cable provider might be trying to rip me off. In short, directv is a corrupt co. and things will be done to bring them to justice. As for you supporting them and blaming the hard working customers for multitasking, I have but one thing to say. You are obviously so brainwashed by the corrupt co. that you cant see straight. Im glad you dont watch tv, it is certainly good to do other things with your time. But that says nothing about the con that directv is orchestrating for the past few years. You should understand that working class men and women have been taken advantage of in our capitalist society for decades and DIRECTV is just another business trying to run to the bank with the money they stole.

I'm the poster child for what is wrong with their service? Right. It has NOTHING to do with you people that DON'T ready anything you sign. You don't listen to the person on the other end of the line because you're trying to multi task and do the dishes, feed your kids, wash the dog, fix your car and paint the house all at the same freaking time. Please. It states within the service agreements on the web site, on the paperwork AND when you order the receiver you are notified that purchasing and ACTIVATING a new receiver on your account will re-establish your contract. Now how can it have been that way for the past 10 years if it's not legal?

Go without your TV. I myself haven't had cable for the last 2 years and honestly I've been better off. There are much more important things.

DIRECTV IS THE BIGGEST DISHONEST COMPANY I HAVE EVER CAME IN CONTACT WITH! II WAS TOLD AT SIGN UP THAT I NEEDED A DEPOSIT OF $200.00 WHICH I PAID ONLY TO FIND OUT (AFTER THEY CANCELED MY SERVICE) THAT NOT ONLY WAS MY "DEPOSIT" WASN'T REALLY A DEPOSIT BUT A FEE! R U FING KIDDING ME - A FEE? I WOULD HAVE NEVER UNDER ANY CIRCUMSTANCES SIGNED UP HAD I KNOWN I WAS BASICALLY PAYING 200.00 JUST TO SIGN UP AND MY DEPOSIT WOULD NOT ONLY BE NON - REFUNDABLE BUT WOULD NOT APPLY TOWARD MY LAST BILL. I WAS CHARGED A TOTAL OF 580.00 - FOR NOTHING.. AND TO AVOID THIS I WAS TOLD IF I RESTORED SERVICES I WOULD ONLY HAVE TO PAY $215.00 OF THAT BILL.. SO I PAID THE 215.00 AND WAS TRANSFERRED TO THE RECONNECTION DEPARTMENT ONLY FOR THE [censor]S TO INFORM ME "YOU HAVE TO SIGN UP FOR AUTO-PAY BEFORE WE CAN RECONNECT YOUR SERVICE" I AM FURIOUS - I CANT BELIEVE THE OUTRIGHT LIES AND DECEPTION! I AM GOING ALL THE WAY WITH THIS AND I ENCOURAGE EVERYONE OUT THERE TO GET THE WORD OUT - REPORT THEM TO THE BBB AND YOUR STATES ATTORNEY GENERAL OFFICE - I HAVE HAD IT WITH THESE TYPE OF COMPANIES - WHERE ARE THE RIGHTS OF THE CONSUMER - UNBELIEVABLE! THE WORST EVER!

Time for class action law suit!

I too would like to know, why a class-action suit has not been filed against Direct TV and AT & T both.
These companies are crooks and no one has stepped in to do anything about the numerous laws they are breaking.

We have been Direct TV customers for 9 years. When we first signed on with them on 7/22/01, the deal was
(and I have the original ad and receipt) "Get a $400 RCA Direct Tv Multi-Room/2 Receiver Satellite system Free
with a $21 per month, one year Commitment. Free basic professional installation, second receiver installed
for only $49. So, it sounded so great, we said, ok why not.

We had several programming nightmares during those 9 years. But, hay, sh..t happens, move on.
We dealt with each as they arose.

For Christmas 2006-7? We decided to upgrade and purchased a TIVO for the living room. I called Direct TV
and ordered the appropriate programming. Now the bill is $72 a month. I always had to watch the show I was
taping. I couldn't watch one show and record another. When the entire system malfunctioned and I waited
3 months for a tech to show up, I was told the unit required 2 inputs. Why didn't they tell me that 9 months ago when I ordered the programming.
Two months after they came and installed the second line, the unit fried. They claim it must have been hit by lighting or something. Well, because I have maintained insurance on this system since day one for an additional
$5.99/mo they said they would send me a replacement, put the old one in a box and send it back to them.
Ok, great, thank God for insurance, right?

Over the course of the last two years, it was an argument with customer service every month. My bill is due on the 19th of every month. I pay my bill every month in full on-line with my cc. Every month on the 16th of the month, my service was shut off. Why? I'm not late. Bill is not due until the 19th. We all pay for services before they are used. Every month, they charged me an additional $25 reconnect charge which wouldn't show up on the bill till after I paid the bill. Now, that sets me up for an additional $5.00 per receiver late fee.

After continually fighting with them month after month, I gave up. In January 2010, I decided I had had it.
I called them to cancel my service. Now I just paid the bill on Dec 19, 2009 for the following month.
Oh that's ok I'll get a pro-rated refund. So I thought!

Late February, I went on-line to check my bank account. Low and behold, I nearly had a stroke.
Direct Tv hit my checking account for $461.88. This caused my PSE&G check to bounce and several other
bills were returned for insufficient funds. I was assessed $98 in fines from my bank and extreme embarassment.
To this day, I haven't been able to catch up on my bills.

I called them. If only I could have reached through the phone, I would have killed half of them. They passed me to half of the free world. Needless to say, I got no where except their riduculous explanation of charges.
First of all, a past due balance of $155.07 (when I cancelled within one week of paying the bill - a month early)
Disconnect fee: $15.00 Early cancellation fee: $60 early cancellation? I've been a customer for over 9 yrs, I did know it was a life time committment. Everything I see (in writing) says a 1 yr committment.
Then the balanceis for the equipment I didn't return to them. What equipment? I own that equipment.

They have their damn nerve. I NEVER AUTHORIZED them to take anything out of my checking account.
Anytime I paid that bill it was a one-time only payment. This is NUTS.

Just who the hell do they think they are. I need my money. I am independantly wealthy!

Perhaps its time the Feds get involved and boot them out of business.

Disgusted in NJ

We had direct tv for 3 yrs, with no problems, until we cancelled it. All of the sudden we had more than $50 charged to our all ready closed account. They claimed we had ordered adult videos two and a half years ago, and they found it on our receiver when we sent it in.

Here are the facts. This account was on a mobile home that we use as a vacation getaway. No one has access to this place unless we are with them. It is a guarded community to get in and parking assigned to only us. I am 71, and my wife is 70. We have never ordered movies on line, much less adult movies. Yet when we called and complained seperately, and together, we were stonewalled. We were told that the charges were valid, and no amount of talking or explaining could change their minds because they don't make mistakes. But somewhere and somehow, someone made a mistake, and it wasn't us.

We paid the charge, but we will never trust direct tv again, and will forever speak against them.

DirectTV are a bunch of damn crooks & larcenist [censor], I sent back the equipment which they charged me $760.00 for not being returned, when I called them they sited some bull about extra fees & charges since they had access to my debit card they had full access to my money in my bank account woman that I talked said that she could see on her screen the 3 units but the person who actually does the refunds could not. anyone thinking about getting service should rethink about giving some heartless company access to their banking account, debit card or credit card, may they burn in hell!
Steven Pope
Benbrook Texas

I am an owner of Direct TV equipment that I had in storage for a number of years. In 2009 I had reactivated my account with direct TV with no contract since the 3 receivers where my personal property. Since the account was reactivated, I have had various issues with my reception. And constantly called DIRECTV tech support on the issue. Eventually they found that the cable connection was faulty and had to be reconfigured., but I still continued to have issues with the reception in my living room.

In Early March 2010, DIRECTV suggest that the issue was with my receiver being faulty. Even though the same receiver worked on a different television. DIRECTV eventually sent a replacement receiver which I installed but still had the same issue. They sent their technician over who found that there was still issue with the cabling and he got that fixed, My TV’s all work now.

Issue now is. When Direct TV sent me their replacement Receiver, they requested that I send them back my personal receiver or else I would be placed under contract with the new receiver or I may have to come up with out of pocket payment on the new receiver. They had sent me a return Box together with the mailing Slip. And I had my personal receiver returned back to them. Having done this, in July I decided that I know longer need the DIRECTV service; since it has become redundant to me and my roommates. We are all not TV watching people. DIRECTV now requires that I return back the replacement Receiver because now they say that receiver is a lease. And at the same time suggest that they could not return back my original receiver because it has been refurbished and sent to someone else. I believe this is a form of robbery. DIRECTV now owns my receiver and want their receiver back and I will be left with no receiver. They say it is a policy. I have no idea why this would be a companies policy to rob people of their property. They have refused to assist and determined that there is nothing they can do about it.

They are calling for a class action lawsuit.

Just came late to the party to discover that I have been robbed by Direct TV. I paid the $300 to purchase the equipment and have been told that it is leased. I made a complaint to BBB, then was contacted by an unrepentant DirectTV representative to "resolve" my complaint. I explained that it was unnecessary for her to recapitulate the corporate reasoning to me. She assured me she that she would not and then proceeded to do so. Waiting to join the class action suit.

We have just experienced a similar problem. We got one month behind in our bill with Direct TV and they turned off our service. Yesterday we saw they had debited my bank account with $519.00. The debit card was only provided as required to get our service started. I read the customer agreement and the cancellation fee they say they can charge is only $15.00. They state in the customer agreement online (which was not a signed document) that they can use the card provided to take any payments due. We only owed $107.00 + $15 would total only $122.00! There is no justification for the remaining debit. This large of an unexpected, unauthorized, and what appears to be an illegal charge does not leave enough money in our budget to pay our other bills. Obviously it is far more important for us to have $ to pay our electric bill! It should be illegal for Direct TV to do this and I will be glad to join in a class action lawsuit.

Im not one to post complaints but after what I found out happened to my bank accouont via an UN-authorized withdrawal from DirecTV I about lost it.

I closed my account on 6/8/2010. Paid all the remaining charges (which I come to find I was billed $41 dollars for PPV I had ordered via phone in 2006?) whatever. I returned the equipment in the prepaid boxes a few day later...

Fast forward July 2nd. I recvd an email stating I have a past due amount of $410.35. Doesn't say for what reasons, so I call. I speak to Jose. It took Jose some 20 minutes after the call to actually confirm that my equipment has been recvd...but was unable to give me a confirmation date (Equip was shipped USPS which I was able to track from point A to point B) I stated to Jose that my tracking info shows a 'delivered' date of June 18th. He still can not confirm but concludes the conversation by assuring me I will recv an email confirming "your equipmt has been recd and accounted for" and all is well.

12 days later I recv ANOTHER email stating my DirecTV account is "DUE IMMEDIATELY" a past due amount of $401.35. I call again. I explain to associate #2 what the charges are for...he says unreturned equip. Now I become a bit infuriated because what the hell...I was "assured" and it was "confirmed" by Jose 12 days ago my equip was recvd. So Jeff explains the tech notes in the system that I had called and voiced my concern about charges for equip. He also informs me that there had been a "glitch" in the system. This "glitch" had blocked the systems procedure that identifies my equip being recvd in their warehouse blah blah blah. Jeff ASSURES me he has left tech notes in the system stating the equip has been recvd all charges will be wiped out.

Low and behold I check my bank account yest to confirm some debits I had coming and there it was...a withdrawal in the amount of $401.35! I AM COMPLETLY INFURIATED AND PISSED OFF. I called and demanded a supervisor. This supervisor is completly apologetic and says he can not understand how this happened...he actually sides with me. How, after several phone calls and emails this could possibly be happening. I am told by Oscar that my service call is immediatley being transferred to their Customer Installation team for URGENT REFERAL of refund request. I am told this will take 10-14 days. Now I ask Oscar "does 10-14 days sound urgent to you?"

So quick snapshot:
June 8 - Cancel subscription
June 12 - Return equip to DirecTV
June 18 - Equip recvd by DirecTV
July 2 - Recv email stating balance due of $401.35
July 5 - I call in regards to email/am told equip is recvd
July 8 - Recv 2nd email stating past due amount due immediatley
July 13 - Make 2nd call to service center in regards to past due amount
July 22 - Unauthorized withdrawal of $401.35 for unreturnd recvrs.
July 22 - told 10-14 refund?
July 23 - WTF?

2 months with direct tv and is turning in to a nightmare, I was told I would pay 24.99 plus 15 for tree extra recivers total of 39.99, well I'm getting bill for $102 for each month, when I called they said I didn't fill out my rebate (witch i was never told) and that they will filled for me but there is nothing they can do to solve the 102 a month and that the rebate takes up to 8 weeks to kick in so thats another 2 more months of 102 and my montly payment after the rebate would be 49.99 + all the charges thay have that makes it like 60+, I ask about cancellation fee and is almost $400 and they are the ones not telling the whole story from the begining and changing prices arround. I have 2 years contract with this company what a bs. STAY AWAY FROM THIS COMPANY THEY WILL GIVE YOU THE RUN AROUND AND APPARENTLY THERE IS NOTHING YOU CAN DO.

I had anorthitized charge after making a payment online. I was charged twice online. The check bounced and they would not give me my money back.

I was reading through all of the emails that have come through on this site. Direct TV is a bunch of theives to say the least. I dont have a contract with them nor will I ever, however I did use my debit card to pay online for a friend with no bank account. I guess they store this information in their system because Direct TV went in and stole 410.09 from my checking account without authorization. I never had their service and the person that did is not on my checking account. I am pissed beyone belief. I have filed a complaint through the Better Business Bureau, My Bank but they cannot do anything said to contact Direct TV, ok nice to know my bank is on my side. Plain in simple, looks like they have stolen money from lots of people, so how is it that this so called company can continue to offer services that is falsly advertised along with just taking money from someones checking account without their consent. I have worked for a bank for over 10 years and in this world that is called stealing. What happens to people when they steal money from someones bank account/credit card? That is called fradulent activity. So why is it that a person can be prosecuted for this but Direct TV can continue to do this over and over again. Has someone looked into a law suit against this company? I am a single mom that cannot afford to retain an attorney, oh how I wish I could because I would spend thousands of dollars just to put an end to this so called company. It is sad when you are not even their customer but they can go in and take money from my checking account and now my rent is late and I have overdraft fees due to all of this. This is criminal acitivity. They steal and they continue to do this over and over why is it that nothing has been done? Makes you wonder really who the banks and the BBB are for? Unbelievable folks! If anyone knows of someone that has received their money back that has went head to head with Direct TV could you please report back on this site. I need help...Thanks

Direct TV has had many complaints and charged people hundreds of dollars for early cancellation fees for breaking a contract the consumer did not know about. Often times, this can happen after the initial 2 year contract is over. If this has happened to you or somebody you know, we would like to help. My name is Eddie and I work for a law firm in Los Angeles that is trying to help people who have been wronged by Direct TV. If you are interested, do not hesitate to contact us. Anybody who wants to participate can get a hold of me at Ringler Kearney Alvarez LLP by telephone at [protected] or email at EddieRKA@gmail.com.

Thanks,
Eddie S.

direct TV and dish both equally suck get comcast

direct tv can suck my [censor]

I'm sorry to hear about your loss and i can understand how frustrating that must be. To loose a loved one and be required to fulfill a financial obligation is probably extra stressful. But any time you enter into a contract you are bound by the terms. It's very nice when a company can make an exception and take the hit, but as a customer you certainly shouldn't expect any more or any less than what you agreed to.