DirecTV review: very poor service and unacceptable contract 1397

You have got to be joking.

WOW------I didn’t realize how bad DIRECT-TV is such a rip off. I called DIRECT-TV in response to one of their specials ( LOCK IN YOUR SAVINGS FOR 2 YEARS) ... now get over 215 channels, local channels included .. $29.99 plus $5.00 for each additional receiver. I set up an appointment for installation on 2/25 to take advantage of their offer and ordered an extra receiver for the bedroom.. Being told that would be $34.99 plus state and local tax... I signed a 2 year contract. When I reviewed my March Visa statement on 3/14 they took $64.54 then on 3/27 another $64.54..I called asking WHY...They explained that i will get a rebate for 1 of those months, BUT because I didn’t get on the internet and activate my account until 4/6 and ask for my rebate they said i wasn't entitled to a rebate for one of those charges and besides even though I (LOCK IN YOUR SAVINGS FOR 2 YEARS) there was a rate increase of 20% and if I canceled my contract there was a $20.00 a month fee so folks did I really (LOCK IN MY SAVINGS FOR 2 YEARS ) What a scam DIRECT-TV is. Being a senior citizen 66 I sure felt as though I was taken advantage of. I am outraged God DIRECT-TV are you that unethical maybe you should change your name to DESPERATE-TV. I sure learned a good lesson maybe my S/S check will increase 20% A lesson well learned WATCH OUT FOR THOSE MONEY SAVING OFFERS azguy1944@a0l.com

DirectTv will screw you and not provide lubrication. I stopped service because of a move, and had planned on a temporary layover between homes. I planned on keeping my equipment, and starting service in my new home. The move took longer than anticipated. They are charging me almost $500 for two DVR receivers (one HD) and 2 months worth of service after I had stopped and moved out. They said I could return the receivers and they would credit my account by $440. I agreed, and they said they would send out a recovery kit to ship the receivers back. It never arrived. I called a couple months later and they said they shipped it to the old address, so they would send out a new one to my current address. Again, 2 months went by and nothing. I called again, and this time they told me I had to send the receivers back. I packed them up and sent them via USPS. They received them 3 weeks ago. Last week an agent told me the credit was being processed, and could take 72 hours. Today they say that there is no credit for returning the receivers because the allowable window of time has passed. No agent ever said anything about a time frame, and not getting credit. Now I have to go through their disputes office, and I'm sure all notes from every agent I've ever spoken to will magically disappear.

Good decision-stay away from them until they are brought up on charges

I was looking into getting this service, but now believe I will look to another company..Thanks for the heads up!

I am going through the same with this company. They call multiple times a date, even though payments are being made. I wrote them a letter asking them to stop calling as they are harrassing me and their response was to tell me they have a right to. I guess they havent heard of the Fair Debt Collections Practices Act. I missed one payment in December and paid double in January and they still harrass me and have no intention to stop. I will not answer their calls anymore and will continue to mail them my payments and Im happy to say I am almost done. I will never get a loan from them or refer them to anyone. They are the most unprofessional people I have ever met. They should not be working with customers.

we need a new sat service that u can select the channels we want . not a lot of channels we dont want

this is william capps billing is a ripoff they have been doing thins since last spring over charging channel dropping charging more for less channels charging for new box since the old box went out and i have the same package but less channels and paying more i would like to added a law suit

Plus, if you request to speak to a supervisor, they will never allow you.
Like today for example AGAIN!, the agent said that he'll make sure that he'll let the supervisor know about my complaint, but the HELL with it!
With all that phony kindness and overly reacting hyper tension itself proves that he dont care and he just wants to get out of the phone ASAP.
Why do you have to fight to reach to a supervisor?
Whenever I request it, they will tell me that they'll leave a message for me, but how can I can I trust them when this complain is about themselves?
Ill tell him NO I WANT TO TALK TO THE SUPERVISOR MYSELF! and they put me on hold for 5 mins or 10 (probably eating something or taking care of other businesses.) they come back and tell me that they're sry to make us wait and the supervisor is not available.
Same ole crap! I dont even bother now to request becuase they aint gonna let you pass.

My worse experience is with Time Warner.
Changed the service to Direct TV since 2005 and I didnt have any issues up until today that they all the same crap with useless customer services.
There are always rats in big companies who will use the company policies to ripp you off and when you realize that you've been ripped then its too late.
What is a good cable company then?
If anyone know then please let us know a good comapny.

ralph, read my post. I said "many of you", not "all of you".

i can tell u have not read any of the complaints ive been a customer 4 over 20 years & they still meeesed w my account
un happy ralph ps yes im still a customer but not happy

It also appears that many of you were failing to pay your bill. And that is directv's fault? Pay your bill on time, and they won't take the money out of your account.

I agree with cde. I have had directv for over 2 years. They have provided GREAT customer service, and I have had no problems. Read your contracts! And if you are honestly complaining about directv, have you ever had Comcast, Cox, or Time Warner? NOW THEY ARE BAD!

U-Verse is so much better and lower cost from every angle. There is no stoppage of service during storms and that is a big problem with Direct TV too.

What contact information were you given?
Did you take down any employee names or employee id numbers?
Did you speak with a supervisor?

call your bank & lodge a stop payment on them

yes direct tv debited my account 460 dollars.. I discovered it today as i was looking at my online bank account.. I saw the charge when I called them after I disconnected service within 24 hours.. They said it would be removed and then it was still there.. I called again and was reassured it would be taken off and then I see the debit on my bank account.

ill never order from them i was but not after hearing the complaints, direct tv, you suck, go to russia and blend in

You have such large titties!

i agree whish i could i lost all my investments when they took $ out of my acc had 2 sell every thing 4 less 2 pay my reg bills including direct tv
im on fixed income & they also billed me at current add & was taking $ out of my acc w/ supplying a service yes i told them i was moving ty un happy ralph

//////// Well, by all of us complaining here on this convenient website, we all are just not doing enough to bring the attention to the general public who are customers of DirecTV and those who are considering becoming customers of DirecTV. There has to be major lawsuit against DirecTV which forces them to pay, at least, tens of thousands of dollars for pain and suffering to their customers for breach of contract or for purposefully draining people's checking and savings account after the customers have told him not to do that and even after the service department at DirecTV told the customers that would not happen to them what ended up happening anyway. And these events aren't just happening occasionally are happening many many times more so than people are aware of and we only hear about those who end up coming across this website that allows people to share their experiences they had with asinine companies like DirecTV. Then, the nationwide news networks will pick up and carry the story and broadcast across the country about how DirecTV drains customers checking and savings accounts and causing them financial hardship by not being able to buy food and medicine or even paying their bills which is a serious personal issue that is seriously affecting people whom have been lied to and have the contract processed when customers have not agreed to any contracts! Then, when thousands of potential new customers of DirecTV hear about this they will not give their business to DirecTV which does affect DirecTV and most importantly the stock values of DirecTV! Now their poor service is catching up to them and causing their stock values to decrease which may cause a panic for smart investors to pull their money out of DirecTV investments they've made in the past. And then when DirecTV stocks start to decline sharply professional investors who don't know the issues regarding the poor asinine service and actual zero management control, obviously, they too will pull their money out automatically causing DirecTV stocks to plummet! Then, one of two things will happen to DirecTV. Either they will go bankrupt and another corporation will buy them out and change the name and keep all equipment or this administration who was allowing this crappy service to continue over and over throughout the years will get fired and replaced with better people and better guidelines and restrictions about what they can and can't do when making contracts with new customers and a safety system to keep any DirecTV service employees from deliberately taking any money out of any customers account without a personal verification of those actions to be taken only when a customer approves of it, somehow. So, if there is a person or a group of people out there whose personal health has been seriously affected by not being able to get medicine because their account balances were zero due to DirecTV's unappropriate and unapproved actions of draining their personal accounts, then a serious lawsuit can be taken and will be taken on contingency by almost any lawyer who sees a large financial gain! And this lawsuit information will end up on TV cable and satellite exposing DirecTV for what they really are and how much real pain and suffering are causing people and in some cases causing near death! Also, can somebody who knows how to get this information out to the public by using iPod or Facebook or whatever type of information giving and gathering systems there are and help expose DirecTV to millions and millions of people?

i agree

In my case, I terminated my Direct TV service after many years of service. I continued to make payments towards the remaining balance using my debit card which was connected through my checking account. I came home from work after being paid, my paycheck is automatically deposited. My bank, through e-mail notified me of overdraft! Couldn't be. Since Direct TV had my routing/account number, without my knowledge/permission empited out my checking account and automatically went into overdraft protection, and emptied out my saving, far exceeding what I owed, $81.00. I was left pennyless!, checking/savings was gone, zero balance. DO NOT GIVE DIRECT TV YOUR CHECKING ACCOUNT/ROUTING DEBIT/CREDIT CARD INFORMATION. I am not alone with this practice. Use bill payment through major banks/credit unions or get a money order and mail it in! THIS IS A SERIOUS PRACTICE WITH DIRECT TV. IF YOU VOLUNTARILY GIVE THEM YOUR ACCOUNT INFORMATION, YOU ARE AUTHORIZING THEM UNLIMITED ACCESS TO YOUR MONEY AT ANY TIME WITHOUT YOUR KNOWLEDGE OR PERMISSION.

directv is getting to be exspensive i, m thinking about droping them there are other co. out there less exspensive.

I GOT TAKEN BY IYOGI TECH SUPPORT FOR $ 199- ABOUT THREE MONTHS AGO THEY TOLD ME I HAD A BUG & THE COST WOULD BE $ 199- SO I TOLD THEM TO FIX IT NOT KNOWING I DIDN, T HAVE TO PAY. THEY TOLD ME THAT I HAD TO PAY THAT I WASN, T COVERED. I COMPLAINED BUT GOT NOWHERE. JOE AMO

We signed on with Centurylink which contracted with Direct TV to bundling both bills into one bill leaving us to pay for cable, internet, phone and an upgrade for movie channels. It was appealing to us to sign up with them because the we were told the bundling of the bill would provide us a better rate due to a high order of packaging. Our bill should be no more than 104 each month. Since signing a contact 12/6/10, we have received two monthly bills paying each month between $300-$400 dollars. Each month we call Direct TV then they pass us off to CenturyLink. In turn, CenturyLink is telling us the "bundling of packages is on hold until DirectTV signs off on the contract". When we were sold the original package of which we still have, both bills would be bundled and we would pay no more than $104 combined. There are many lawsuits in other states that are in progress and some which have settled. Please enter a post if you having the same issues with DirectTV/Centurylink. I was told today on the phone, if we cancel with DirectTV there is a $400 cancellation fee and $180 if we cancel CenturyLink. Someone HELP!

my account was correct and here is a 800 number that you can call Iam suer they can help, NOT! So I called the 800 number and they also sent a pin for me to use. that moring the next day was on a friday icalled between 8 and 9 oke with some who was really nice surprise I think he said his name was Jim. Well jim took the time to explain things to me in a very calm manner and I hung uo thinking that what he said made sense to me so I was going to take his advice. Woke up the the morning no service. as you know I would have to wait until monday to another service but I had a hard time with directtv over they even refused to turn off their completely so that I could watch local tv. People lets get this togather lets stop dirrecttv from scaming us our ELDERLY our DISABLE the one who can't speak a language well enough to understand what they are being toldand are being taken in by directtv. As a whole we can change things go to your local tv investigavativ team call your crogressman your state attorney generals office lets do something about this there is enough of to do something about this. there has been settlements in most of the states but not of them all when I last check, so check for your state on the web but dont stop there try helping others stand up to directtv, I will. I 'am Patsy Davis e-mail patsya1954@q.com ph# IS [protected]. PLEASE HELP ME STAND. THANK YOU AND PEACE AND LOVE TO ALL .

so much / they had on the the wrong program an at first didnot want to change it . they star to talk real crazy and I asked to disconnect my services and they refused to do so. that was on sunday on monday i called in to a number that I got through directory asistance, this male person answered I asked for a corporate number I was given tge [protected] number I said that is the regular number I wanted a number where I could speake to upper this person said when people like you call this number they are looking to grt some they can't on their but guess what you are not going to get it from me either. I said what, He responded with people like you have bad credit and have no way of getting what they want on their so they try to get through other means. after a moment of this crap I politely told him he was stupid! With every time he made an insulting comment he was met with the same thing . You are STUPID! Later that on the net I talk to Sam he refuse to disconnect my services and said that he was going to call the police on me cause I wanted to discuss mybill and leave dirrecttv. I have talked to many more like this in the mean time I talk to Matthew, don't let the bibical name fool you. i asked him if I should I disconnect now or should I wait ujtil upper management got back me he said I should wait because it would mean that that they would get back to me sooner if I were still with drecttv. That night I got a e-mail from direvttv saying that he was very sorry that He was sorry about th treatment I had received but that

Direct tv has lied stole and cheated me and even threaten to call the police on me. First people dont even purchase the nfl ticket from directtv they claim they can't take it off after you agree to there terms but the woman that sold me the nfl ticket said that if i wated to remove it before the 5 months were up I would have to pay a $10 early disconnect fee. LATER i was told that I had been given to many credits on my account, when I asked why I was given those discounts she said she didnot have time to go back and look at all that.When I started to explain some of those discounts she decided she didnot want to talk about it anymore. the truth is they at one time added a protection plan on my account for 5.99 a month without my permission they also charged my account for a second dvr which i didnot have. I left directtv twice they called me and offered me a large amount to stay with them of which I never recieve all of that offer . I called abut 3 months ago to figure out why my bill was

I am tring to postmy coplaint but it seems every time I TRY MY EMAIL JUST GOES AWAY n

They are the biggest crooks in the country. I had direct tv hooked up a year ago last August. I gave them my credit card number and told them to charge my monthly bill which was around $60.00 a month. The first month I get my credit card bill and there is a charge on it for $380.00. I call and they said it was a mistake and would credit my card back. Well the next month I get my credit card bill and not only did they not correct it but they charged me another $380.00. Well I called and they said that the credit had not caught up to the charge yet. Well next month the same thing. I got sick of the run around and called the Better Business Bureau and also called my credit card company and had payment stopped. Well the better business bureau was not much help by my credit card company took care of it.
I have a 2 year committment to them and this August happiness will be direct tv in my mirror.
I take back my opening statement that they are crooks, they are out and out thieves.

they cheeted me out of rebate also & sill owe me over 800.00

When will they be stopped and made to reimburse all injured consumers. Why haven't States stepped in to investigate these practices.

If anyone has a class action suit against them, I would like to join in on it. We were blatantly lied to about our services. We reconnected with them in February of this year after being gone for almost 2 yrs. They made all kinds of promises to us to get our business back. When I recieved the first bill it was for a larger amount than what they had quoted us. I assumed it was because I was paying for the partial month that we had recieved and for the following month. Boy was I in for a shock! I recieved the second bill today and it was for a larger amount. I immediately called them to have them inform me that I had not signed up for a rebate. This was something that I had not been informed of. I told the represenative that I had not been informed of this and she told me that it was in the contract that I signed. I then informed her that I had not recieved a contract. I asked to speak with her supervisor, he was no better than her. I told him that I had been decieved and that I felt that they owed me an explanation and that they needed to fix the mistake that had been made. He informed me that I would have to apply for the rebate and that it could take 6-12 weeks before it would take effect. So in the meantime I would have to accept their mistake and pay it. I told him that I could print out the email that I recieved and compare it to what I was being told and that neither were what I was quoted. I informed him that I would talk this over with my husband and there was a possibility that we may cancel our contract. He gave me his name and told me to call him back. I immediately called my husband and told him about the situation. After ending the call with my husband I called DT back and asked to speak with the Supervisor and was told that I could not speak with him that it was against their regulations. Hmmmmm strange that this guy asked me to call back and then all of a sudden it was against their policy. After speaking with this represenative, we found several charges on the bill that were unauthorized. It is amazing how stupid they tend to think their customers are. I politely told the represenative that I understood that she was doing her job and was going by their protocol but I was not a happy consumer at that moment and that I was calling to try to rectify a problem and that I felt that I had been lied to and that I was trying my best to solve this problem. I informed her that I could forward the email to them that I had recieved and a copy of my bill. That the charges there were not what the email stated they would be. She curtly replied that it did not matter. In essence she told me it didn't matter what I was saying that they (Direct Tv) had the right to charge you whatever they chose. So I guess the it is a waste of time to even approach them with a problem. We left them before because of the increasing bill each month. But against my better judgement we decided to give them another try. Besides they called repeatedly with offers to come back. It had gotten to the point that I was screening our calls before I would answer. I finally asked them to stop calling to which fell on deaf ears. If Dish Network had not have had the problem with their FOX contracts I would still be with them. One thing I can say about them is that you knew exactly what your bill would be monthly and you weren't shuffled from one person to another whenever you called them. I plan on speaking with an attorney to see if they are in breach of their contract because of the way they change your contract without any notification. If a contract is not honored then why even have one ( or have a so called contract). Hard to have something you have never signed I would say.
Again if there is a lawsuit, we want in on it. In the meantime I will be researching the legalities of how to get out of a psuedo contract.
progers37@yahoo.com

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I cancelled my Direct TV account to switch to FIOS and had long since been finished with the two year contract. They then billed me for the equipment eventhough i sent it back promptly. They admit they received it on time etc. and are giving me the same runaround they're giving you about needing to wait 6 to 8 weeks, and they charged me about $450! Was this ever resolved for you? I've received two mails from them that say i have a credit of $450, but that is worthless to me because i'm no longer a customer of theirs.

They must be stopped and held accountable

i know how u feel i moved called & cancelled service they talked me into suspending service then i called back & cancelled that to they said it was cancelled i was invalved in a lot of moving shings then my acct started getting over drawn they had stole almost 1, 000.00 includind overdrafts from my acct i got the bburo they got them 2 call me they will clear the acct but wont re fund the $ they stole
ty ralph miller

Sorry to hear about your troubles with Direct TV, I would still pay the bill as they stated but send your payment certified mail with a complaint letter explaining the details on how they are at fault. In your letter let them know that you will file a complaint with the FCC. Then follow through and file that complaint with the FCC about what Direct TV has done.
Even if you can not get your money back from Direct TV they will spend so much more in admin cost dealing with the FCC, in the end you have received your money back by making them accountable for their actions. Direct TV has a bad record of charging customers and doing things that are unethical all in the name of money.
I too had an issue with Direct TV several years ago, my issue was when I started Direct TV service I had to run down to BestBuy and buy my own DVR because the installer did not have one with him. When I cancelled my service later after comming home from Iraq they wanted me to to send in my DVR after the cancellation or pay them the full price for my DVR. I refused to do either and they too billed me for unknown services and would not return my e-mails or phone calls, and when I finally spoke with their customer service center they said too much time went by to address my complaint. I sent a letter directly to their CEO with the proof of purchase and description of the troubles I had with them to include my actual complaint to the FCC. Once my complaint was received by the CEO and the FCC started to take action they took action and refunded my money and paid me for my DVR.