DirecTV review: directv sucks 820

I actually worked for Directv customer service and let me tell you all, we are NOT TRAINED properly at all. I worked for a company that was hired to represent Directv as they do not handle their CS directly, it is farmed out. I spent one month in training which was a COMPLETE JOKE! Learned noting in the 25 or so days we trained. Then we had one week of live calls to be thrown out on the floor. We were never properly trained one bit so I know exactly how you all feel, I felt bad for those calling into the Service Center. We were never allowed to get someone above us unless we had tried for about 45 mins to get a damn answer from any of them to help resolve a problem. It is utter stupidity there. They don't care, they only want bodies on phones to answer calls. I truly wanted to help customers and was so pissed off I was not allowed to do credits as simple as $5. I quit after the 2nd month there and I tell everyone to NOT go with Directv because I know how they are and all of their stupid fees and all. They even charge you to help them get a PPV channel $5! Ridiculous!

My saga started 5 weeks ago. I called them that I wanted to upgrade my equipment to HD receivers and dish. They set up an appointment time. It was confirmed two days before the appointment date. No one showed up.

I complained and got 3 months free Showtime/Movie Channel and a new appointment date. That date came, no one showed up. I was furious, got $100 off on my bill, and a third appointment date.

That third date was yesterday, no one showed up again. I called the installing agent for Directv directly (Skylink) they said they spoke to a supervisor and they would make a special run out on Sunday morning (today) and "if there is a problem with them not being able to come, a supervisor themself would be out to work on it". No one showed up today.

Tomorrow I'll call Skylink again, get a 5th installation date. Then call Directv for another hour long phone call being bounced around to numerous people, to complain again and request $200 credit for these last two missed appointments (their policy is afterall, $100 credit for any missed appointments after the initial date). What is up with Directv and/or the ones they chose to do their installation?

Well, if we ever do get someone out here to do our HD equipment, it is off to the Better Business Bureau and to email the CEO of Directv himself (yes I have his email address). What I have gone through, sitting around for days waiting for an installer is nuts.

sunk cost. dont worry about how much you have spent... just think about how much more they may gouge from you.

When we cancelled our service with DirecTV (for horrible service and on-going connectivity issues) we received a final bill with charges for 15 Playboy movies. We never rented any. Some of the dates listed were even dates that we were out of town. When I called and complained they said that someone must have been at the house because the charges came from our receiver. Rubbish! They kept putting me on hold and then told me a supervisor would get back to me...they never did. I have battled DirecTV on bills before. They have horrible service, dishonest practices and I can't believe the fraud they get away with. Consumers be aware!

They seem to not realize that 1 dissatisfied customer is only $1200/year lost income, yet 1000 = $1.2 million! Over the average life cycle of a client this equates to a total potential revenue loss of upwards to $24, 000, 000!

Send your complaints and issues to John at the "Office of the President" @ 1.888.237.8327.

Empathize with you completely. They seem to not realize that 1 dissatisfied customer is only $1200/year lost income, yet 1000 = $1.2 million! Over the average life cycle of a client this equates to a total potential revenue loss of upwards to $24, 000, 000!

Send your complaints and issues to John at the "Office of the President" @ 1.888.237.8327.

Do you guys really want to know where your going with a lawyer or a law suite? No where it is a waste of your time and monty Directv contract is veiwable to you online and the lease equipment ademdium is there to so if you really want to complain to someone about your commitment look in the mirror

DirecTv is the DEVIL! Worst company on the face of the planet. I had no problems with them for 2 years. Then it started to hit the fan when I moved. I am so happy I just canceled them after 6 months of horrible service at my new address. Cable here I come.

On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West
DirecTv
Albany, OR
[protected] Field Office
[protected] Regional Office
[protected] Office
[protected] Customer Service

not a complaint ! question my dvr some times frees up or sound will come out but no picure.if i un plug it it comes back to normal.what do i need to do? it, s 3 or 4 years old.

Directv fired me cause the are going bankrupt and don't want to pay unemployemnt! That is horrible, the copmpany will not last long, and they are called PRC LLC for "LEGAL" reasons! stay away from them, they will try and over charge you to pay off their debt!

Directv has the worst customer service I have ever dealt with in my life. It is amazing that whoever is in charge of this company allows the low level of customer service to continue. Long delays, hangup's, transfers and lack of resolution to the problem are the norm not the exception. Why should the customer pay for a service call when the problem is with the leased equipment? Doesn't that seem strange to anyone other than myself? Why do the technicians never seem to have adequate training other than to tell you to reboot or unplug the receiver? In the years I have had service not once have the technicians actually resolved my issue's. They simply set up the appointment to the kids in the service department and bill me. I guess I'm not alone in my thoughts. When I typed in Directv complaints in yahoo I had this many hits... 1 - 10 of 331, 000 for directv customer service complaints (About)

I called directv to come and install back in sept.07 when we bought our house and it took them a little over 2 months to install b/c they were so unprofessional.Everytime they came out it was a different person coming up with different exuses of why they couldnt install it.I would of just went the cable co. but they didnt offer services in our area yet.Finally they got everything set up and about a month into the services I noticed alot of channels werent coming in and I would call and I had to wait for the dtv installer guy to come back out to give me a new box(2wks) I still had to pay for the services and channels I didnt get to watch. I still wasnt happy with the services so I downgraded and asked to disconnect the box in the family room b/c we no longer have a tv for that room. 2 months later I'm still paying for the reciever in that room!
I called to have them remove it from my bill. They finally did and do you think they would have credited it back to me ? Nope.
I try to go online to look at my set up.As usual ; the site is having difficulties and I cant. I can understand having problems with a company once in a while; but ALL the time?
I have been having problems with this company since day one!The Dish is the disease! they really need to work on customer service though! I worked in customer service for 6 yrs and I never would even think of treating customers so poorly and and so unprofessional as this company does.I will surely worn all my friends and family of these wolves. I tried to get out of my so called contract they say I have. I will be contacting my attorney with this so called contract as soon as they send me this copy they say i have.

I had DirecTv service set up in January 2007; one standard receiver and one HD receiver. The H20-700 HD receiver experienced problems with "searching for satelite" and failing picture immediately after installation. I've been calling DirectTv once a month since then for service. Each time they came, they replaced the cable connectors, saying they were no good. I'm not educated in satelite equipment, but I do know that something caused the cable connectors to go bad. They never showed me the cable connectors. Since they continued getting the receiver to work again, I didn't care that they were making trips once a month... until this week when I smelled something burning. I decided to investigate the situation myself. The H20-700 receiver electrocuted me when I put my hand on the bottom of the device. The box was also extremely hot and the connectors on the back of the device were hot. I went outside to the plastic box where the cables are grounded, and only the one for the H20-700 receiver was hot. I unplugged the device until DirecTv arrived. Again, they said the H20-700 cable connectors outside were bad. I asked to see them. The inside of these connectors were black which means they were burning, and there's no power going to these cables. We also looked at the connectors on the back of the device which also showed signs of being burned. I was furious! DirecTV must have known all along this receiver was faulty. They even tried to blame my power outlet, and they refused to replace the receiver. I called customer service and argued with them, even told them that if they didn't replace the faulty receiver they were in breach of their contract, to remove all of their equipment from my property, and I'd see them in court to get my $5 per month extended warranty money back. They threatened me right back, telling me I'd have to pay a fee to break the contract. At that moment I had a great idea. I snatched all of the burnt cables from the technician, and grabbed my cell phone. With DirecTv on my home phone and the technicians standing in front of me, I said I'm calling 911 and having the fire department come out to investigate what caused the cable connectors to burn black and the receiver to electrocute me. I told them if they left my house, I'd call the police and file a report. They suddenly changed their mind and agreed to replace the receiver. I did sign a bunch of paperwork, and I'm now wondering if somewhere in small print if I signed another contract extension. My advice to consumers would be to choose another satelite service company.

DirecTV completely scammed me. In early 07 I called
to cancel my subscription. The rep I talked to in the
retention department told me that I could instead put
my account on hold until the next football season
started. I asked him if I at that time I would get a
phone call to ask me if I wanted to restart my
service as I was unsure I even wanted to restart
service. He told me I would.

1 year later I notice many DirecTV charges on my
credit card for 5 months worth of charges. I wondered
what had happened not remembering the restart because
I was relying on DirecTV to call and ask me before
starting.

I can understand a retention rep wanting to keep
someone from canceling, that is their job, but that
doesn't mean that person can say things that are not
true, or make promises DirecTV does not follow through
on. DirecTV had a responsibility to right any wrong
their broken promises have caused and they have not
done that.

I contacted DirecTV and was met with indifference,
given the runaround, dealing with people that either
have no authority or no inclination to do the right
thing, mostly robotic-like "customer service" reps
towing the company line.

The "great" customer service that their commericials
advertise are a joke. They should take the millions
of dollars they spend on those commericials and use it
to revamp their customer service department to
actually try and do right by their customers.

I use to work for DTV and as far as I can tell, a majority of the DTV customers are happy with their service. You people think you are so perfect. I've been on the phone with a customer who didn't even want to stay on the phone long enough for me to finish procedure. She was in just to big of a hurry to even bother. I've been on the phone with a customer who was too busy fighting with her children to even pay attention to the 'script' I had to follow when completing a transaction.

It's not DTVs fault if you 'rent' a receiver from another party and that party doesn't inform you of the rental agreement or contract. Maybe before you activate you should call DTV and ask them to go over the policy. It's YOUR responsibility to learn as much as possible about the equipment, rentals, purchases, warranties and such.

Maybe if you were not told about any contract it was possibly b/c the agent was just out of training and didn't fully cover everything. The person is human, much like you and just like you, makes mistakes too. Get over it! More than likely though, you were told about the contract but was either to wrapped up in something else, thinking about something else, or just didn't pay attention to what was being said to even realize what you were agreeing to. Not the agent's fault or DTVs fault. If you seriously need someone to hold your hand then maybe you don't need the equipment in the first place!

You can't even begin to comprehend what a call center agent has to go through. Everyone expects something for free. Everyone wants credits, everyone demands rebates, everyone thinks they should get a deal, everyone thinks they are right and the agent is wrong. People like you make me sick. Your spoiled, self righteous attitude, foul language, hateful, sarcastic, snide remarks are taken into account and logged on every call so that the next agent you get on the line knows exactly what type of person you really are. You want to disconnect? Go right on ahead and do it. Someone else will just replace you and heck just maybe that person won't be so hateful, rude, and deaf when being spoken to!

I'm grateful I don't work for DTV any longer. Not because of the company (they are actually great to work for and do try to do things for the customers- not that you would notice b/c you are stuck in your gimme mode) but because of most of the customers (probably you specifically). Learn to get your head out of your ... and pay attention next time and you may just learn something, or hear what you claim was never said to you!

Direct TV has very unethical pracitces. They are forcing people into contract without taking any signatures...

Directv complain to: Chase Carey Ceo DTV [protected]

I, too, have recently encountered problems with DTV. I was told I would receive a promotional package for $29.99 with free installation and activation. When the bill came a week ago, it was $68.60 after taxes, additional fees, and the $57.99 package. Naturally, I called DTV to complain. I was connected to some very incompetent customer service representatives, and was told that I was not able to talk to a supervisor or manager. I've had enough--I'm reporting them to the Better Business Bureau. I suggest everyone else does, as well. As for the cancellation fee, yes, I have a fee of $360 because I have a new contract. I have never been so dissatisfied with a company.

Im glad to see Im not the only one with this issue .. I had their service for a total of 4 days and I cneclled and they are still trying to charge me the cancellation fee. I got to the point I emailed the CEO about this and Im waiting to hear back now that it is on my credit report

i have the same story and just as bad. i hate to say this but im glad its just not me i thought i was being singled out by this company, i just order cable and canceled by directv even though im going to miss the sports packages. i wish it was more that could be done they seem to be free to run their business any way they seem fit.

I live in Southern California and have been a customer of Directv for almost 2 years. I NEVER signed a contract with Directv when I signed up with them.

I recently cancelled my Directv service because my apartment management company put a letter on my door advising that my satelite dish had to be removed immediately. I called Directv and asked about an early cancellation fee. The customer service rep advised me that yes, there is a $175.00 fee. However, if you send the letter that you received from your apartment management company to Directv Billing Disputes in Colorado (I have their address if anyone needs it), the fee will be waived.

Ok. I cancel my service. Five days later, Directv put through an unauthorized debit on my checking account for $429.68. Directv has never had my authorization to use my debit card for the purpose of making payment on my account.

I have made numerous phone calls (approximately 15) to Directv. Every time I call, I'm told that it will be another "10 days" until the matter is resolved.

I have ordered kits to return my converter boxes and remote controls eight times. They have either sent them to my previous address or not sent them at all.

I am giving the Directv Legal Department in El Segundo, CA the opportunity to return my money within the next 10 days. If the matter is not resolved, I'm filing suit! I'm done.

Oh, and I'm getting offers in my mail to refer a friend to Directv and receive $50. for me and $50 for my friend. I get numerous courtesy calls on my answer machine from Directv to make certain that my equipment is working properly and that there is no problem with my satelite signal. OMG...I'm about to lose it with these people.

Thank you for listening.

I ALSO FOUND OUT WHEN I WENT TO CANCEL MY SERVICE THAT I WAS STILL UNDER CONTRACT DUE TO THE FACT THAT MY HD BOX WENT BAD AND HAD TO BE REPLACED. WHEN THE BOX WAS REPLACED THAT EXTENDED MY CONTRAT FOR 2 MORE YEARS! COST ME $200. WOW! WHAT A RIP OFF. IS THERE ANYTHING PEOPLE CAN DO? WHAT A SHAMEFUL PRACTICE!

I have read all of your complaints and I have to agree, Directv is a terrible company with poor customer service. I have been a Directv customer for over 3 years, however I have to pay an early cancellation fee because I upgraded to HD less than 2 years ago. I think it is unfair and I shouldn't have to pay for a service that doesn't work. I have a 3 story home and the satellite is on the roof. Every time the wind blows the satellite goes out a alignment and I have to call Directv for a service because I can not realign it myself. Whenever I place a service call, I specify that the technician bring a 40 foot ladder because the standard sized ladder they usually have with them is not tall enough to reach my roof. And of course, the technician always shows up with the shorter ladder and can't perform the service. I end up waiting an additional 2 hours for another technician to show up with the 40 ft. ladder. (I'm not sure if Ironwood Communications handles all of Directv service calls, but they are the company who does repairs in my area and they are worse than dealing with Directv, if you can believe that!). I'm tired of being without tv and tired of waiting around for Directv to show up so I am sucking it up and paying the early termination fee. I would discourage anyone from subscribing to Directv- they are a rip off!

Like many others, I was a loyal customer for atleast 5+ years, and I decided to go to Best Buy to purchase a HD reciever. I was told they were out of them and I should contact directv to purchase one. I called Directv and was told I was purchasing one and I asked if I had to have another contract, and was told "no". I later discovered that I "apparently" agreed to a lease and another 2 year contract. Why would I think that I am not purchasing a reciever when I own 2 others, and why would I think that I had another 2 year agreement when I was told no. I am trying to dispute this with Directv, but am givin the runaround. They are probably going to send my bill to collections, I have tried to dispute this as well. I don't want to send a reciever, that I thought I owned, back to them until they can prove that I agreed to lease it, and not buy it, and pay an early cancellation fee until they can prove that I agreed to this. I use to think this company was a good one until now, they do not care about the people, just their profit.

Directv service did not work properly. After 2 service calls and the problem remained I canceled. Directv sent me a $282 cancelation charge. I refused to pay and they sent me to collections. Filed a complaint with my attorney general's office and the cancelation charges were dropped!

On 4/7/08, I called DIRECTV to cancel my account and much to my surprise, I was told that I was still under contract. The rep stated that if I cancelled my account, a cancellation fee would apply. I was told that my contract was extended for 18 months, starting last December. He stated that I would have to pay $20 for each month of the contract, that was not completed. In my case, that total would be $280.00. My first issue is that last December, I called DIRECTV because one of my standard boxes was malfunctioning (through no fault of my own). The rep stated that it sounded like a manufacturing defect. She said that she would send me a replacement box in the mail. Now, I pay for the Protection Plan for all of my boxes, every month. So if anything went wrong with any of the boxes, I'm entitled to a replacement box, with no cost to me. So THAT coupled with the fact that I wasn't signing up for additional service or boxes for a different room, there was no reason to extend my contract. My second issue was that the rep NEVER informed me that she was extending my contract. Had I known, I would have continued to use the defective box, seeing as how I was considering leaving DIRECTV for Verizon anyway. Under NO circumstances would I have agreed to extend my contract. I was told that I should email DIRECTV to dispute any cancellation fee that I may incur. I sent an email to them, only to get a response saying that when I agreed to have them send me a "replacement" box, I was agreeing to an extended contract. Apparently, ethics have gone down the toilet with DIRECTV if they have to stoop to this level to maintain customers. I am disappointed at their lack of integrity. I will bite the bullet and pay the cancellation fee. For it is a small price to pay for ending my business with such an unethical company such as DIRECTV. I hope Verizon claims ALL of DIRECTV's customers.

I have sent e-mails to no avail. I have finally filed a complaint with the Texas Attorney General's office. When I signed up with DirecTV, I was promised a rate of $44.95 per month for Choice 140. After I received my first invoice in excess of this amount, I made numerous phone calls and send e-mails as well as sending a formal complaint leter. Each representative from DirecTV that I spoke to, would promise to correct the problem and then I would receive another incorrect invoice the following month. During the process of trying to straighten this out, DirecTV cancelled my service and then charged me a cancellation fee. Then, they turned me over to a collection agency!

I had the exact same problem - in two different cities!

I now live in TN, and get Sports South and FSN South. But it seems that every hockey game is getting blacked out. I went through the same back and forth with customer service, and they ended up signing me up and charging me for Center Ice - which I explicitly told them I would not pay for!

Back when I lived in Maryland, I was all set to watch the first post-lock out game of the Capitals. AND THEY BLACKED IT OUT. For no reason. And every time I call the CSR's pretend the black-out rules are complicated and they have nothing to do with it.

I work in cable television. I understand the rules. They're the ones screwing up!

I still don't know how to get a damn hockey game down here.

It's almost like they are trying to hold customers hostage. What recourse do we have? If you are on a fixed income, having to pay an early cancellation fee could be a big problem.

I got DirecTV from a package through Verizon, but I have to deal with DirecTV seperately and was told I might have to pay that fee. I never signed or even saw this supposed contract. If I did, I would never sign it.

I want to go back to cable. Unfortunately my cable wires have disappeared! When I mentioned this to someone at Verizon, the woman said the cable company will have to re-install them! What? As I said, they are trying to hold us hostage. There must be someone or some place that can help us.

Thanks SO MUCH for the contact information. Being a customer of Direct TV for more than 8 years, I finally had enough and cancelled by service and returned their equipment. ONE YEAR later, I got a call from a collection agency saying I owed $645.95 to Direct TV.

After I hung up the phone from the **** from the collection agency, I found your information and immediately sent an email.

24 hours later, today, I receive a call from Ronda acknowleding my email with an apology and wanting to correct the problem. She admitted she was puzzled to the amount and the age of the dispute. After her investigation, she got the bill down to $40. I told her I didn't owe anything. After more investigation on her end, she removed the remaining balance and told me I have a balance of $0.00.

Now, I have to follow up to be sure this is removed from my credit report.

Thanks Again! I have NEVER been able to get through at Direct TV and your informationa allowed me to get my problem resolved!

This about DISHNETWORK. I have something wrong with my "switch" and I've called many times but they say that will cost $75:00! Which is CRAZY who in there right mind would be stupid enough to pay that cost!

Has any one tried or accomplished in taking Direct TV to a small claims court? I am going to do this. I could use some help.

In August of 2007, we began experiencing problems with DirecTV’s service and equipment. A DirecTV representative instructed us to go through several procedures and discovered that the receiver was bad. She said she would ship a new one at ‘no charge.’ Once the new receiver was installed, we still experienced problems. Next, the DirecTV representative dispatched a repairman to resolve the problems. Again, the DirecTV representative insisted there would be no charge for a service call.
On the next DirecTV bill there were charges for the new receiver, shipping and the service call. After many phone calls the bill was down but still not right and no one would honor the ‘no charge’ agreement all of the DirecTV representatives had stated would take place. Needless to say, after countless phone calls, arguing with so many DirecTV representatives to no avail, we chose to cancel the DirecTV service.
It took even more countless phone calls (being told the return box was shipped; oh, no it wasn’t; yes it was…etc.) and 3-4 weeks later, DirecTV managed to send a return box for the receiver, remote and card. We returned their equipment the next day, in a timely manner.
This nightmare grew even worse. Our bill is now $147.86 and for what…canceling the DirecTV service? According to DirecTV representatives, we are ‘new customers’, i.e.: once we activate a new card we are ‘automatically’ agreeing to a NEW contract. Never once did any DirecTV representative tell us this, is that stated in any of DirecTV’s printed material or on their web site. The real kicker is, (1) we have been DirecTV faithful customers for approximately five years so this isn’t a ‘NEW’ service; (2) we have never signed or verbally agreed to any contract and (3) never once has any of DirecTV representatives implied or stated by activating the new receiver and/or a new card would we be agreeing to a new contract.
It is our firm belief that we are not under any actual or implied contract with DirecTV, we have returned all of the DirecTV equipment, have paid in full all monies owed DirecTV and having been a customer in good standing for many years we are under no obligation or contract (implied or otherwise) to pay the $147.86 for cancelling the DirecTV service.
Can anyone suggest where we should go from here?

I too "purchased" a DirecTV receiver from Best Buy, in Oct. 2006. Nowhere was this receiver listed as leased. Not on the outside of the box, not on the materials inside the box, not on the Best Buy receipt. Wasn't even told a lease was being set into motion when I called to activate the receiver.

Here's a website of a law firm that is investigating DirecTV receivers "purchased" from Best Buy. They are seeking our stories:

http://www.classcounsel.com/

I have subscribed to directv for about 4 years. I purchased my hd receiver from costco. But when i told them i wanted to cancel the directv service, they told me i have to return the receive to them which I own! Has anyone experienced this? This is not right!

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!

They are Idiots, and their pals at Ironwood Communications in San Diego. Read my fiasco:
I purchased a Directv contract three weeks ago Carlsbad, CA Costco Kiosk. The two people there advised me to purchase an $89.00 HDMI cable set, that I later discovered I did not need for this new service hook-up, so it was returned. They arranged an appointment date for Saturday, 12-29 at 1:30PM. A technician from a company called Ironwood Communications arrived at 11:30AM and was the only nice thing about this whole ordeal (even though he was not at the appointment time of 1:30PM). Unfortunately, he had to reschedule for the following Saturday, Jan 05, 2008 for 1130. We were called by Directv on that date, stating that the technician would arrive "between 11:30 - 2:30PM". No show. We were called again be Directv stating that the technician would arrive "between 5:00 - 6:30PM". No show, no call. We waited until midnight and went to bed. I called Directv Sunday, Jan 06, 2008 at 9:00AM,complaining and asking for a technician to come today, since our entre weekend seems to be occupied with this project. She offered me the following Wednesday or Saturday, take it or leave it! I called again and unwound the sales contract. I sent complaint e-mails to Directv and Costco, neither of whom have replied. It seems you neither company expect more for their members, or prospective clients. I am glad I found out before they did the install, locking me into an 18 month contract! Ironwood Communications also did an install at another house I had in Encinitas, CA several years ago. I ended up with $4500. in damages from leaks caused by broken roof tiles. The only peopl ever on my roof was the 260 lb installer. Something else you will get for free with your "package deal".

Brilliant! Right on.

I contracted with Direct TV to come out and do a installation for a system with a DVR. First, the Direct TV tech did not show for two scheduled appointments, (I should have canceled the service then). Finally on the third time someone showed up and installed the TV boxes and used the old dish on the roof from the previous home owners. After a few hours of playing around with the system I noticed that I could not record anything without having to watch it too. I scheduled another appointments for the tech to come out and do a proper installation and once again they did not show. I scheduled one last appointment and the day of the appointment I received a phone call form the service tech saying that because my home is a two story house they could not do the installation.

I want to take a moment out here to state something. If the tech had told me that the company did not do two story installations when they finally showed up on the third appointment to do the original install I would have never entered into the agreement. I am under the personal belief that if the service tech who did the original installation knew that a DVR system was being installed and did not do the cabling installation correctly and then enter into a contract for a service that he knows he has not set me up to receive represents the elements necessary to prove fraud.

After calling the corporate offices and talking to a manager I was told that I had two options. They could give me a $75 credit and I could get another company to come out and do that actual cable installation or I could do it myself but that Direct TV does not do two story homes in Houston TX. I informed that manager that he had two choices either someone comes out and install the system per the agreement or they cancel my contact. The manager then proceeded to cancel the agreement with me over the phone.

I know I will have to fight them when they try to charge me a early termination fee but I think I will cancel the credit card I used to set up the service just to make sure they don’t rip me off.

Long story short if you are thinking about going with this company DON'T.