DirecTV review: directv sucks 820

what we need to do is set up a protest in front of their corparate office.I say april 1 of 2009 .I know is april fool day .That will catch them off guard.The more people the better.Just immagine if local tv station pick this up and put it on the news.Let s ban togheter and sign up for this protest and spread the word .I will check this site to see how many people will join

I TO FELL APON DEAF EARS. I CANT BELIEVE WHEN I WAS CALLING TO CANCEL MY ACCOUNT FOR REASONS TO NUMEROUS TO MENTION. IF YOU WOULD PUT ALL THE ABOVE SENARIOS TOGETHER TIMES IT BY 10 THAT WOULD EQUAL WHAT THEY DID TO ME. I GOT IN TOUCH WITH SOMEONE WHO ANSWERED THE NUMBER FOR CHASE THE OFFICE OF THE PRESIDENT. THIS GUY THOUGHT HE WAS OUR ELECTED PRESIDENT. ALL I GOT FROM HIM WAS THE SAME PASSING OF THE BUCK. TO MAKE A LONG STORY SHORT IVE BEEN WITH DTV FOR 10 YEARS AND TO SETTLE A DISPUTE THEY WERE GOING TO GIVE ME A FREE DVR. FREE SURE IT WAS. FIRST THEY HAD TO MENTION TO ME WHILE I WASNT IN THE BEST OF MOODS THAT I OWE THEM MPNEY ON MY BILL. THAT WAS A LIE. I WAS PAID. THEN THEY TOLD ME THE DVR WAS GOING TO COST ME 995MO. THEN THEY TOLD ME I HAD TO SIGN A 2 YEAR CONTRACT. I FINALLY SAID FORGET ABOUT IT.I WENT AND CALLED THE SUPERVISOR FOR THE CANCELLATION DEPT. AND THEY TOLD ME THAT THIS IS THERE POLICIES. BAHHHI THEN HAD TO PUT MY OXYGEN MASK ON BECAUSE I WAS HAVING A HEARTATACCK. I CANT EVEN MENTION ALL THEY SCREWED UP THINGS THEY DID TO ME. THE HELL WITH THEM IM GOING WITH BASIC CABLE WITH VERIZON GOOD RIDDENS DTV. BILL FROM PITTSBURGH PA. PS. WE STILL HAVE THE STEELERS

I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at shelly1100ny@yahoo.com if you have been charged an early termination fee by DirecTV, or if you have any questions on this investigation.

Thanks, Shelly

On 10/07 I got my first Direct TV installed surly enough when they installed it they decided to leave the old cable that was there, for previous years. Was it for saving money on itsallitation? Or the installer was being a complete ###? It's been over a year, and i had several technitions going to my house, i had to take some days off of work. Spend several hours calling customers service for help, even on the second day the installed my dish I started having and calling about problems, so as a loyal customer i cannot cancel my service becouse i have a two year contract. So i have to give away money to Direct TV, becouse they can't find a slution to fix my problem. sinc! diana franco from streamwood illinois!
It's like throwing 50$ away a month into the garbage.

That's horrible. Directv did the same to us -- debited money from our account days after we requested that they disconnect service. No warning or a bill. When I called them they said that under their credit card agreement you authorize them to charge and collect whatever is owed to them. I will not be doing business with them anymore and I have changed the method in which I pay my bills with other merchants. Who knows...they may have the same policy.

I was loyal direcTv customer for six years. After Hurricane Katrina passed through my area, my dish was knocked out of line and it took six months and numerous calls before a tech finally came out to re-align the dish. Then September 2008 Hurricanes Gustav and Ike blew through and I had to move to a safer place. I called to have my service transfered. The information was not put in their computer system. I logged every call I made to DirecTv and all calls they made to me. Bottom line is that transfering my service wasn't going to happen. I kept being charged $199 plus the monthly bill. Then I was being credited $199 and re-charged that amount. I got fed up and demanded that my service be turned off immediately. I was told my balance would be 0 and I would be sent a statement (which I never got) showing 0 balance.
January 2009 I started receiving calls from Alledinterstate acting on behalf of DirecTv as a collection agency. These calls are computer made and rarely does a person get on the phone. In fact, the calls are recordings which hang up on me.
The only way I know who is making the calls is from a statement I received from Alliedinterstate showing a balance for services not paid. I have not been a DirecTv customer since September 2008 and now DirecTv is scamming me for services not received.

I now tell ALL my family and friends, DO NOT EVEN THINK OF GOING WITH DIRECTV. GO BUY AN ANTENNA AND CONVERTER BOX!
All unsatisfied DirecTv customers should get together and try to get class action suit against DirecTV is my opinion.

Installers are sub-contractors - not direct employees of DirecTV. DirecTV has no control over them at all except to stop using them as sub-contractors anymore. Sounds like you got a flake for a technician

I have DirectTV and have had it for years - the only real complaint I had was not getting a service call to replace a dish struck by lightning until the next day. DirectTV claimed they could not call or contact a service person out in the field. I told them I knew it was a lie - everyone has cell phones!

THERE IS HOPE . . . about a year ago i switched from my regular cable to a Verizon/DirectTV bundle package and the nightmare began.

I was skeptical about switching because my husband is anal about his sports so i checked and double checked and asked ALL the right questions about the sports that we absolutely must have and was reassured by the Verizon rep, the DirectTV rep and the two technicians that installed the equipment that I would definitely not lose our regular local sports teams (football and hockey) that we had with our old cable provider.

Needless-to-say, that was a lie that was discovered within 24 hours of installation so I was on the horn trying to get this resolved immediately and dealing with all the same scenarios mentioned in all the complaints . . . "hung up on", told that i would be called back, put on endless hold, rude and ignorant customer service reps, and so forth. Within 3 days of installation i had returned all equipment and was told i would not be billed. Within one week i received a bill for $340 and in the following 6 weeks I received 16 notifications from them demanding payment - 16 - all stamped "PAST DUE" in red for all to see. I was livid and not about to pay this company a dime of my money.

In doing a little research to find out what options were out there for me - I found that DirectTV is near famous for this kind of treatment of it's customers - lying, cheating, stealing - whatever it takes to get into the consumer's wallet - just google "Class Action Lawsuit against DirectTV" - it's a wealth of information.

I filed a complaint with the Attorney General's office explaining exactly what i was told and what actually took place and about two months later - I received a letter from DirectTV stating that there were some policy changes during the time that i was trying to cancel, they were sorry for the inconveniece, blah-blah-blah. Basically, not accepting any fault and appearing to be open to immediate resolution of the problem. I also received a letter from the Attorney General's office notifing me to expect this. About a week after that, I received a check from DirectTV for $75 - for what? - I haven't a clue but i like to believe it was for the total hassle and mistreatment i had to deal with.

Filing my complaint with my state's Attorney General's office could not have been easier - you file your complaint online - they don't want you to call - i never spoke to anyone there at all and like i said, within two months, the issue was resolved.

I also found that your local BBB (Better Business Bureau) will assist in getting things like this resolved. Same scenario - file online and they contact you.

Depending on the context of the cancellation. if you signed the contract at the time of installation, and you are wanting to cancel because you just arent happy with the service... you had 3 days to do it, or your stuck

Take 'em to small claims court & collect double damages!

i would be happy to join your lawsuit
email me cobra2225@military.com
i'm having the same problem

I just spent many phone calls and wasted my valuable time talking to someone at customer service. I had canceled the service and am still waiting for my refund check. When I called each time they told me the same story could not tell me where my check was and kept telling me I would get it the following week. Spoke with a manager who told me that it takes 6 to 8 weeks to receive the check. I let her know that is not what her employee told me. Basically they lied. It has now been 9 weeks and they still can't tell me where my money is. I am going to file a complaint with the better business bureau.I would never to back to Directv.

hey guys, these dicks turned me into collections...without ever sending me anything in the mail or giving me a call themselves. ive been getting calls from some agency for about a month. what should i do?

Sending emails to Chase Carey's office is not going to get you anything but a dull conversation with a blond yahoo secretary at his office. I tried, I left like I was talking to my daughter's barbie doll, no compassion, no emotion, and no resolution at all. The problem with these big companies is that they really doing give a damn about customers, and if this is the type of treatment you get at the highest level of the company, it just goes downhill from there. Fish starts rotting from its head, as they say, this fish definitely smells. Directtv and Verizon should join forces and they have a chance to become the most hated company in America!

Don't you just love the way they all "low-ball" us. $29 dollars a month actually comes to $50-$70 by the time you have to add channels you should be getting in the first place. Chase Carey and his corporate cronies think we're just stupid ###ing consumers that will fall for his ###. Well guess what! I dont have service from anyone right now and I'm lovin it.

### YOU, DIRECT TV, DISH NETWORK, AND ALL OF YOU.

I might think about service when your price gets to $5 for all ###ing channels.

$5 bucks a month times 10's of millions of ###ing people is alot, you greedy mother ###ers!

DirectTV days are numbered. I am calling for a nation wide boycott. Lets all cancel service immeadiatley. I canceled mine, and I'm doing just fine SAVING THE REDICULOUS $70 ###ING DOLLARS A MONTH. Lets drive these ###ing tv companies either out of business, or the price down to $5 per month HA HA.

### YOU CABLE AND SATELITE COMPANIES!

Volume on ads is increased and programming much lower. This is so out of line that we are muting all commercials. Not exactly what an ad-based service desires. Please have your engineers watch the audio levels!
Thank you.

I had been with Direct TV since 2001, empty nester with television a big part of my life. I had a house fire and was out of my house for 6 months, re-established my Direct TV connection then six months addition HD to the package wit the new HD TV, had problems thought it was the weather or working out some problem..two weeks went by, called for service since I paid the additional $5.99 per moth for no cost tech support for on site service. I was told it would be three weeks before someone would be at my home for the service. I told them i could not be out of service for another three weeks. They gave me a credit of $7.00 so I said I would terminate servive, they did not care. I got a bill for $255.00 for cancellimng perfor my two tear contract was up..I have written to several addresses, same senario..too bad, calls dropped etc, passed onto several people. I need a real address to send my complaint letter to besides to the BBB and State Attorneys office. This is absolutely ridiculous, I got DISH Network to install with DVR saving me $20.00 per month over what I had with Direct TV.

I am in desperate need of help! DTV has refused to return close to a $1, 000 to me that they charged using an old credit card that I removed from the account. I moved and suspended my account wanting to keep the equipment for my new house, they charged me in August 08 for the equipment and since that day I have called trying to get the money back which put my account in overdraft. They keep trying to say they refunded it but they are refunding the new card on the account because they are so stupid, and cant figure out that they committed fraud by charging the old card that I took off. I have faxed them the account records for both charge cards and a detailed letter explaining what card should be getting the refund still nothing. I have them on tape promising me that it will be taken care of numerous time. I wan to file a lawsuit and I have a great case against them with evidence that includes names and id numbers. If anyone can help please contact me at photosjd@yahoo.com if your a lawyer even better. This company is committing serious crimes on innocent people!

### direct tv...### those mother ###ers...and anyone reltated or affilated with them. I came back from vacation finding my cable was disconnected...called directv and they told me i owed them $260 and that i needed to be current them for them to reinstate my service. I asked why was my bill so high...they said its because a credit card payment got reversed. 3 months ago...someone charged my card with out my consent...i disputed wth my credit card company...come to find out...my credit card company reversed the fees for the whole day. Appreantly direct tv's payment was reversed also...So i payed the $260 i owed so they can reinstate my service. After puting me on hold and trying for 30 mins...they told me that it will be reactivated by the morning...so i waited. The following day still no cable. I call in and i couldnt believe what these mother ###ers were telling me. They told me thanks for the $260 dollar payment...but in order to reactivate my account...they need a money order or western union check for $350 dollars...and that the $260 i payed them, they will hold it for 2 months. ARE YOU ###ING SERIOUSE! UN###ING BELIEVABLE. I been a customer of direct tv for 4 years...after 4 years of loyalty...this is how they treated me! To the CEO & President of Directv Chase Carey...### you mother ###er...### your company. I direct tv goes out of business for the way they treat people!

Directv took extra money out my account beyond the amount on there checks when i fist signed up i suppose gotten stuff for signing My brother sign up suppose get stuff i told they never see they did not I do not think company say buy our product or use us you get this and then you do not

We moved out of our house to help my mom who just had back surgery and my dad is in Iraq. We told Directv that we would pay them what we could every month until we got caught up or gat a renter for our house. We were in fact doing the right thing, right? We never cancelled the service, we were actually going to offer it to our renters as an incentative. Well my husband called and emailed them and told them of our plans and they said okay. Well just this weekend I was at the grocery store spent $10.81 swiped my card and to my surprise it said not authorized. Mind you I knew I had more than enough money to cover this, so I come home and check my bank Account it is (845.15). Directv had taken it upon themselves to take $1014.15 out of my account. I called them and they said you have not made the full past due and we assumed you cancelled your service. I said no we did not cancel and we were making an effort to pay you every two weeks. Is what their doing legal? I thought you had to have garnishment papers or legal documents before you just take somebody's money. Is that not stealing, do they have a legal right to do so? I am so pissed right now, no groceries, no halloween costumes, no gas to get to work.

Directv runs a scam, they get you to send back the equipment after your service contract ends, but then claim they have not received the equipment (even though a tracking number proves delivery).

As a result they bill you several hundred $'s for their inefficiencies.

Be warned, they have tried this on other customers.

DO NOT SIGN UP WITH DIRECTV.

They will con you!

as soon as they sent you new equipment they legally lived up to there end of the deal, you cant sue em. obviously someone dont know how to use the equpiment or is moving it around while its recording or something. and 12 times in 18 months thats very unbelievable. go try out dish network and youll see who the better company is. they all suck but directv. dish networks support is all filipino, bet you didnt know that huh. not even located in the usa. so if you go to them your supporting other countries economy not ours you traitors.

what your saying makes no sense.

haha another stupid person here, if you had sent the equipment back in the time you were given then you wouldnt have been charged, before you go flaming people why dont you live up to your end of the deal and send the equipment back in the time allowed. your lucky they didnt charge you more for attempting to steal there equipment. you must have been a bad credit customer to start with for this to happpen.

I hate these pieces of crap, this is one of the biggest scams of all time. I cancelled all was well, new location had no line of sight, agent assured me I was free and clear of my contract no bill would follow... 8 days later 523.74 was pulled from my debit account. Now I'm going to be overdrawn and it will cost me a hundred dollars in overdraft fees. I hope Chase Carey gets hit by a bus! The goal is screw everyone and even if they only get away with it a small percentage of the time its worth it.

Oh yeah and ### Peyton Manning too! Representing this piece of ### company!

On hold and they just hung up!

I have been fighting for an over payment refund for months!
It wasn't until last night when I said LEGAL DEPT did the person on the phone change their tone with me! Funny part of the money was in my checking account THIS MORNING at 6:30 AM Some one covering their tracks? If I were to owe them a little money I'm sure service would be cut off. I heard full check was in the mail ever since June but over night WOW

Tell your bank/credit card it was an unauthorized withdrawal. Be sure to say the word "fraud".

I SENT TWO MONEY ORDERS THIS YEAR IN APRIL AND SEPTEMBER, I HAVE HAD DIRECTV ALMOST 4 YEARS, NEVER A PROBLEM UNTIL APRIL THIS YEAR, SOMEONE AT DIRECTV HIS MESSING WITH MY ACCOUNT, WEDNESDAY, 2 O'CLOCK, I SPOKE TO A DIRECTV TECHNJCIAN, MY CABLE WAS NOT ON, HE SAYS SOMEONE WOULD COME, WEEK LATER, I DID NOT BELIEVE, I HAVE HACKERS, ON MY COMPUTER, IN LONG-COUNTY, GEORGIA, DO YOU HAVE EMPLOYEES FROM LONG-COUNTY -LUDOWICI, GEORGIA. I WILL CONTACT THE POSTAL INSPECTOR TOMORROW, AND THE WASHINGTON FBI, IF IT HAPPENS AGAIN THEY CAN INVESTIGATE DIRECTV EMPLOYEES...

WEDNESDAY I SPOKE ON PHONE TO A DIRECTV TECHNICIAN, HE TELLS ME THE DIRECTV TECHNICIANS COULD CHECK MY DIRECTV SATELLITE DISH A WEEK LATER. THAT'S ODD.WEDNESDAY, 2;00PM. I SENT TWO MONEY ORDR PAYMENTS TWO DIRECTV. NEITHER WAS RECEIVED. IN APRILAND IN SEPTEMBER 2. I HAVE HACKERS, SOMEONE AT DIRECTV IS MESSING WITH MY DIRECTV ACCOUNT. I GOT DIRECTV IN OCTOBER, 2004. NEVER HAD A PROBLEM UNTIL APRIL THIS YEAR, FROM APRIL TO SEPTEMBER..SOEONE THERE IS MESSING WITH MY ACCOUNT. IF ANOTHER ORDER DOES NOT REACH DIRECTV, POSTAL INSPECTOR AND ATLANTA WIL BE INFORMED.ALSO IS THERE A DIRECTV FROM LONG-COUNTY, GEORGIA..

i called direct tv to dispute a bill. i was billed for movies from three years ago because i return two broken recievers. i was told that the movies was order and was stored on my recievers. crs told me that someone order the movies by remote control even though i have a block on them and you have to call to give a password to order them. the crs i spoke to was very rude and unprofessional and wouldn't let me speak to a supervisor. even after i told him i would cancell my servive if this wasn't settle he said he didn't care then switch me to the cancellation department.

I had the DirecTV service provided as a part of Verizon sales (telephone, DSL and Direct TV) for $99.00 a month. Now I had the service for over a month, and I am very unhappy with it and wanted to swicth to Cable company. DirectTV tells me there is a $480 disconnect charge if i do not keep the service for 2 years. I never signed any contracts, and never saw one mailed to me. It appears that the consumer would have to go to their site and read their contract and abide for it. Does this makes sense? Really...

Any good lawyer wanted take up the case..

I would NOT recommend DirecTV for any one in a million years. Thanks for reading, and hope all consumers will revolt against DirecTV. Please distribute this freely on internet. Thanks!

First email to directv:

To Whom it May Concern,
I am writing this letter as a follow-up to my conversation with one of your representatives. On Saturday morning, 9/13/08, I called DIRECTV to inquire as to why I received an email stating that I would receive a FedEx package to send two DVRs back, after having canceled my service. I was definite that I purchased at least one of my DVRs- if not both (Unfortunately, I only saved one receipt- most likely because I didn't for see this becoming an issue). I was connected with a representative who informed me that my account showed that both DVRs were on a rental status. After trying to explain that I was positive I purchased at least one of the units from Costco, she connected me with her supervisor a person named Joe whose ID # is 408815 (I requested to have Joe's last name, but he
refused to provide me with this information). Joe stated that all equipment, even units that are purchased, are the property of DIRECTV. He then went on to explain that the receipt would say exactly that on the back. This sounded ludicrous to me, so I looked up my receipt from Costco and found that it in fact said nothing pertaining to DIRECTV on the front, or on the back. I have enclosed a copy of this receipt. Needless to say, I am exceptionally frustrated with this whole experience, and believe that being mislead and lied to is completely and totally unprofessional, and overall bad business.
Before having to cancel my service, I had been a loyal customer to DIRECTV for over seven years. I have always recommended your service, and was even looking forward to the possibility of starting your service again once I get situated. However, due to my last two recent experiences, I am considering permanently switching to another carrier. The incident that preceded this one pertained to breaking a contract that I was unaware even existed. Apparently, when I called to activate my purchased HD DVR in place of an old standard box, my contract was renewed without my consent. I was never informed that switching to an upgraded box would have this effect. I also looked back at all my paperwork during this time period, and found nothing in writing stating that my contract had been
renewed. The representative I spoke with pertaining to canceling service went on to threaten that my credit card would continue to be charged with, or without my consent since I was "breaking a contract." Let me at this point restate that I had been with DIRECTV for over seven years, so the thought that I would be under a contract at this time is just unbelievable. My intent with writing this is to notify the appropriate personnel of my dissatisfaction- in hopes of remedying the situation.
If you should need to contact me to further investigate my concerns please do so at (xxx) xxx-xxx.

Directv Replies back:

Thanks for writing.

Difficult service experiences like the one you had are rare and we certainly do not take them lightly. I apologize for the trouble you had.

Please be informed that DIRECTV significantly discounts the price of equipment and installations so we ask you to keep your programming for at least 18 months for standard receivers / 2 years for DVR, HD, and HD-DVR receivers. If you cancel your service or do not maintain the minimum programming requirements we may charge an early cancellation fee.

I have reviewed your account and I see that you activated equipment on 02-16-2008 and at that time you agreed to a 2-year programming commitment. Since you did not maintain the minimum program requirements we have charged an early cancellation fee of $340.00 to your account. We feel that this fee is valid and we are unable to remove it.

I replied Back:

Thank you for responding so promptly. There are a couple of
things I would like to address pertaining to your response. First, I noticed
your choice of words in the sentence pertaining to cancellations. You stated
that DIRECTV "may" charge an early cancellation fee, which leaves one
to believe that this is optional- a choice that DIRECTV has/makes. Is it then
fair to say that for some reason I am being unnecessarily penalized? You also
say that I "agreed to a 2-year programming commitment, " which I did
not. If you have proof of this so-called agreement I'd be EXTREMELY interested
in seeing it. I looked at my statement from this time period (I save all of
them) and did not find anything relating to renewing a contract- nor did I
verbally agree to this over the phone, so, once again, any physical proof you
have of this "agreement" would be much appreciated.
On the back of the DIRECTV statements there is a Customer
Agreement, which states "You received your DIRECTV Customer Agreement with
your first bill for services." I have been a customer for seven years or
so, and find it difficult to believe that all the terms of services were
clearly laid out seven years ago. I would also expect that when a customer
calls to upgrade services it be clearly laid out that he/she will be penalized
for moving from a standard receiver to an HD DVR receiver. I can completely
understand if I had called add a brand new receiver, but all I was doing was
swapping one receiver for another, which provided no disruption to my services.
At this point I feel swindled and mislead by your business practices, and
although you say that these "occurrences are rare" I would beg to
differ. After having spoken with family members and friends regarding my
treatment, it is clear that these occurrences are much more frequent then you
would like to imagine. I now understand why so many people are optioning to go
with other providers.
Please direct this email to the appropriate personnel who
will be able to resolve this
unnecessary issue.

Thank you for writing. I'm sorry to hear that you are no longer a part of our DIRECTV family. I attempted to contact you this afternoon, but I was unable to reach you.

Most DIRECTV equipment offers, even through retailers, are for leased equipment only. While certain offers, particularly for HD products, require you to pay some upfront costs, this is a substantial discount from the true cost of buying HD equipment. Equipment costs can be sizable and we believe leasing provides an affordable alternative to get the advanced products you need.

To allow customers to get DIRECTV equipment without having to pay the full retail cost, we lease our receivers and charge a monthly fee. As a courtesy, we waive the fee on your primary receiver but you will see a monthly charge of $4.99 for each additional active receiver. DIRECTV significantly discounts the price of equipment and installations so we ask you to keep your programming for at least 18 months for standard receivers / 2 years for DVR, HD, and HD-DVR receivers. If you cancel your service or do not maintain the minimum programming requirements we may charge an early cancellation fee.

Because DIRECTV leases equipment to you, we ask that you return it to us when it is disconnected. When you activated your DIRECTV service, you accepted the terms of our Customer Agreement, which indicates that you agree to return disconnected equipment. If you do not return equipment, DIRECTV may charge a fee of up to $55 per standard receiver, $200 per DVR, $240 per HD receiver and/or $470 per HD DVR. To learn more, just visit our web site at directv.com/agreements.

DIRECTV takes great care and responsibility to ensure that our customers are aware of the terms and conditions of our service, including additional programming commitments and early cancellation fees.

Details about programming commitments and early cancellation fees are included in our advertising and point-of-sale materials. This information is also included in the confirmation letters sent by DIRECTV after you place an order for equipment and in the DIRECTV Equipment Lease Addendum, which is signed at the time of installation.

If you would like a copy of your Lease Addendum please contact the local installation company, who can provide you with the document. Your installation was performed by Mountain who can be reached at [protected].

Anyone in abitration or going further with directv scams please email me grzkodiak@yahoo.com

Direct TV is the worst company to deal with I have ever seen, we have spent numerous hours on the phone with these people plus when we went to cancel our "contract" which we never signed they charged us a huge fee, we supposedly had a 2 yr contract which we werent aware of and we had to pay the remaining months left on the "contract".We had to cancel our credit card in order for them not to take money directly from our credit card, finally after weeks of haggling with these people we just pain what they said was due and let it go. We have been waiting months for them to send us the prepaid boxes to send these receivers back, I am tired of seeing them take up space in my spare bedroom. I wouldnt do business with these people again if someone paid me. Best of luck on your claim, this company is the biggest scam and needs to be brought down. Sincerely, JoAnn Pierce

i'm having a problem with directv also and their installing company bluegrass (directech).I used directv's movers connect 8-1-08 i had no local channels come to find out u need 2 dishes in my area i scheduled another install 8-17-08 bluegrass installer forgot satelite.8-17-08 bluegrass informed me they would send another tech 8-18-08 8 am guess what, they blew me off a bluegrass supervisor said sorry i'll have someone do it this evening guess what? he forgot ive spent 10 hours on the phone with directv's *get the customer off the phone asap service* and was told buy my own equipment and install it myself.Unacceptable customer service and this is a brief summery not the whole story bluegrass was very rude with me.The NFL needs to rethink giving directv the package only they created a non customer service monster its a monpoly, the NFL package is only reason i put up with their rudeness!

I agree I was also a customer of directv for seven years.
I just canceled my service this past saturday. The service is horrible for the past year out of a 7 day week I was lucky if the service worked 2 days, and if it it did the picture would freeze and the sound would go. Techs would come out the problem never got fixed-verrrrrryyyyyyy rude representives, holes left in my walls, jobs not being finished-actually had a tech bite my cable wire. Still payed my bill every month. Now that I cancelled trying to charge me a 274.oo cancellation fee-for service that didn't work to begin with. Ask to talk to a supervisor refuse to let me. Want to try and charge to my credit card. This company is DEPLORABLE-their customer service is horrible.These companies make millions off the backs of hard working minium wage earning americans. Their C.E.O alone in 2007 made over 24 million dollars. I hope he sleeps well at night knowing he has rude, bullying, disrespectful representives working within his company. If enough people get fed up with this and cancel their service maybe he will become a minium wage earner. It is us who keeps him living well.

Yep, here's a good one for you, and seemingly typical of their 'stellar' service. First, we've been charged for a year for HD service when - after 3 different tech visits - they decided we could not get HD satellite line from anywhere on our property because of surrounding trees. We've asked 3 times that they remove the $10 monthly charge prior to this current situation.

So. We have two DVRs and one plain receiver. The plain receiver died. I spent 28 minutes on hold, talked with several automatons who refused to assist a network administrator (me) until I completed their innane 'plug it into another wall plug it into another room' crap. Yes, still no power, but thank you for the exercise running from room to room. Then we got the replacement receiver and shipped off the old one within 7 days to avoid over $400 equipment charge. New receiver can't get satellite signal. Another call, another round of stupid human tricks, another hour I'll never get back, and I was given a 'case manager'. Cool. Well, after some additional greiving I finally got my little helper to schedule a tech visit. Oh, and they refuse to discuss killing the $10 charge and reimbursing us for all these months until we get the new box running.

They came out and found the dead receiver had spiked the internal network/cable switch so replaced that. The tech was excellent (a contractor), activated the new box for us, even asked them himself to kill the $10 charge - all is well.

Then we checked our account and we're being charged for 4 receivers. They didn't deactivate the dead one. Our helpful 'case manager' called today, no its our responsibility to call and deactivate the receiver, she couldn't tell us from all these phone calls and several logged incidents with this receiver which receiver was dead/returned so she could deactivate it. She also would not listen to our thoughts on what a case manager was supposed to do - like manage a case. So rather than check their records they want us to go to each receiver we have and get its info and call them back, wait on hold, and TELL THEM WHICH RECEIVER THEY REPLACED. Case closed, we were informed. Doesn't matter we're being charged for a 4th receiver, doesn't matter we've been overcharged for a year.

Sound about right out there?

If you worked for a company that was consistently reactive to customer complaints, vs. proactive about same, would you blame the customer service rep?
If you worked for a company that offered its employees monthly incentives/bonuses but *ONLY to those who::::: kept their calls under 9 mins total, kept hold times under 2 mins a day, completeted documentation of every call's specifics under 2 mins. a day, said the specifically required "words" in a script, maintained a ridiculously low % of allowable transfer of calls, regardless if call had to go to another dept, kept service visit call orders at a minimum, kept replacement equipment orders at a minimum, kept their retention rate high, even when customer wanted to cancel service, kept legitimate customer $$ credits to a bare minimum, did not exceed their break longer than 15 mins. (with times recorded by the second), and lunches from 30-45 mins (times recorded by the second), would you blame the customer service rep for trying to achieve that bonus to pay grocery and gas money, but moreover, to just keep their job, period?
Why blame the customer service rep for your lousy experience. Perhaps you try to conform to the strict and slave-labor like culture in this so called "customer-service" job for 6 months and see how you feel at the end of each day, after customers curse at you, threaten you, hang up on you, yell at you. Not the mention the constant stress of trying to meet the nearly impossible formula numbers for a monthly bonus. They don't want to hang up on you. They don't want to rush you. They don't want to give you less than you deserve. They just want to be able to pay their bills and have a job, like you do. think about it next time you call them. They know what you are going through. They care. They just have to eat.

Let me read through your comment you didnt pay your bill and it got turned off its the same everywhere people are willing to work with anyone but remember any buisness also has to look out for its bottom line.