The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct TV — bad customer service
resolved to the customer's satisfaction
I am leasing my two receivers, had the dish installed by a Direct tv tech. My main receiver had been replaced 3 times within the first two months. Because the service was so new, they did not charge, and I must have been one of those "valued customers".In the past couple months, about one year since the initial install, my main receiver will not change channels or acces any menus through the controller or on the device itself. Upon calling I was told I would have to pay $50 for a service call, and an additional $20 for shipping if the box needs replacing. This is all for equipment I do not own. Also, because the dish was not installed corectly, I lose Hd and some channals about eighty percent of the time, rain or shine. The only way around this is to pay $5 a month for a protection plan, for equipment owned by Direct tv and leased by myself. They did say I can risk injury by going on the roof, and tweeking the dish myself. This is almost like the elect. company telling me to pay or raise my main electric wires myself. Both customer service and agent, and manager, we're only a product of Direct tv training of going by the book, and repeating the same " well it will cost $50 to have a techni..." But at the end of the call, he did ask "Were all your questions answered", and " We value your business." So everything is better.