The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct TV — automatic bill pay
resolved to the customer's satisfaction
i order direct tv in march at the same time i agreed to the direct pay when i got on line and discovered thet the first payment was comming out at the same time my rent was due i cancelled the direct pay.10 days later they withdrew the money from my account anyway.when i called about it i got a young lady with an oh well addittude.when i asked to speak with a suppervisor she said they where all busy someone would call me back in 2 to 4 hours .guess what no call back.when i called back the next day.the first phone callafter explaining this to 2 different people i get put on hold to speak with a suppervisor.phone rings to the suppervisor then all of a sudden i get an operator i've been diconected.so i'm on the phone to them again after speaking to two different people again.i am now waiting for a call back from a suppervisor again.what the heck kind of customer service is this and also when they take money from your acount without your permission or after you've cancelled isn't that theft.telling you you can cancell the automatic bill pay any time also represent fraud
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