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1.2 87 Reviews

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Very poor 🤒
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10:47 am EDT

Dillons Customer service

I went to the Dillion's that I prefer to go to that is nearest to my house. My mother lives in Florida where there is no Dillion's near her and is a valued customer with a Dillion's membership, so she sends me checks that she receives in the mail so I can use them. When I went to check out my items in the self checkout line I asked the attendant to process my checks like I have done 100 times before. She was extremely rude and would not even look at me because it seemed she had just gotten off the clock. She did not explain to me why I could not use my checks and completely ignored me. While I stood theee asking questions and telling her my situation with my mother and that I have done it so many times before, she removed her Dillion's shirt and continued to check out her cigarettes and ignore me. She only said "nope. Nothing I can do about it." I was not being rude to her but received an attitude in return. I work in customer service myself and would have apologized for the inconvience and done anything I could to help the customer and I have never felt so disrespected by someone in my life. I left without my items and extremely upset with how I'd been treated. I also have a Dillion's membership and am a valued customer. My mothers money is not supposed to be thrown away and ignored. I want to be reimbursed for the $50 in checks that are now going to waste and never return to this Dillion's again in fear I'll be treated poorly and completely ignored by your staff again

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5:34 pm EDT
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Dillons Unethical behavior from employee

I have a complaint regarding an incident that recently occurred when I visited my local Dillons store in April 2017. After I ate in their cafeteria area, I still had a sports drink that I purchased at the deli that I did not completely finish drinking. So I put it inside a Dillons bag (with the receipt), then in a shopping cart, and left the cafeteria area to enter the store because I had to use the restroom. It was there that a worker (who I think is a supervisor?) named Amanda sternfully did not move out of the way for me to proceed, stopped me immediately and said that I can't bring shopping carts into that area because it's "high traffic". I don't know why she called it a "high traffic area" because it would be placed in a corner that would not really be blocking anyone or anything and would only be left there for a minute while I went to the restroom. In fact I often see many people put their shopping carts in that same corner when they use the restroom, as well as workers who temporarily place their large rolling carts (that contain cleaning materials or merchandise to unpack and load on the shelves) in that exact area too. So I said "Nevermind. I'll just go to the other women's restroom instead." (Located closer to the Pharmacy section) She followed me all the way over there and then stopped me once again. This time, she practically ran after me and shouted: "Why is the bag going in the bathroom?!" I explained to her that I was taking it in with me so nobody would snatch my drink while I was away, which could possibly happen if I left it in a shopping cart unattended. She demanded to see inside my bag. Once I showed her my receipt from the deli as proof of purchase (with the date & time on it) and that the only thing inside of my bag was a drink that was already half empty, she just glared at me and left without even apologizing. I understand if she was just checking things out but I still think it was very rude of her to suspiciously follow me around the store, presumably accuse me of shoplifting and embarrass me like that in front of so many people, especially TWICE. It was also wrong to not even apologize for any misunderstanding, even after I showed my receipt. I certainly had no intent in doing anything wrong that day. All I wanted to do was go to the restroom after lunch. I live within walking distance of Dillons and frequently shop there. I go to the deli area almost on a daily basis to eat lunch. I was perplexed at this incident because I figured that by now pretty much every employee there should recognize me, appreciate my business, and not display this type of offensive, unprofessional treatment which is borderline harassment. Thank you for listening to my complaint and I sincerely hope any incidents like this won't happen again in the future.

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I called the store and spoke with a man over the phone who apologized for the incident but I have also made an online complaint to Dillons.com because this really upset me and even made me never want to shop at that particular location ever again.

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Store72
, US
Mar 16, 2019 4:02 pm EDT

Yesterday mid afternoon I was shopping when I went to check out self check out
I had employee kept looking in my bags I hadn't left the store yet
I just made me feel uncomfortable

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Haijing
, US
Sep 02, 2018 2:41 am EDT

Today is Dec 31, 2017 and I brought some milk. One of the milk is due on Dec 26, 2017. It is five days past the best by date. Why it is still on sale? It is not responsible for customer health and food safety.

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9:16 pm EDT

Dillons Harassment

Brenda veileux that works at Crawford dillions in Salina, Kansas she kept glearing at us and giving us dirty looks its kinda like she's flaunting herself kinda like ha ha. her and her friends messed us out of alot of money she caused me and my fiancee to lose our home from the scam. I have proof that she was involved but dillions on Crawford is closer for us to get to and we don't have a vehicle or transportation.and were in that store regularly please make her stop glearing at me and my fiancee and to quit giving us dirt looks.any help in the matter will be extremely appreciated I reported Brenda to dillions about the scam I forgot who I called.

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Peggy Gee
Springfield, US
Dec 05, 2014 10:01 pm EST

Recently our community in Springfield, Mo. learned that all of the Dillion stores in Springfield were closing. Many of us are upset we just wish 1 could have been left here. We will miss our stores and the staff who were always so helpful.

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7:17 pm EDT
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Dillons Tardy and rude

I am very sick today - severe sinusitis + throbbing headache. I went to see the doctor and went straight from there to the pharmacy to pick up the medicines so I could go back to bed. The pharmacy is the one in the Dillions at 21st St. and Rock Road in Wichita.

I was told that my prescription was in the system and that it would be filled in 20 minutes. I sat in the row of chairs right in front of the person manning the sale counter. I was the only one waiting. Then I was joined by a woman with four kids. Then she got her prescription and left. I continued to wait, periodically checking with the sales clerk. After about 45 minutes I was again told that it would take 5 to 10 more minutes. I told her that it was ridiculous to make me wait so long, when I was the only one waiting, just to fill an antibiotic prescription (seriously, there seemed to be at least 3 pharmacists filling prescriptions, and how long does it take to count out 20 pills?). Then I waited a few more minutes and left.

On my way out, I stopped by the customer service desk to complain to the manager about this. I was told that all the managers were in a meeting. That customer service person made a pretense of trying to call the pharmacy; no one picked up there. I said that I was hurting and nauseous and could not sit any longer, and asked if they could deliver the medicines at home. They said they could not do that.

I stopped by my doctor's office again, had them transfer the prescription to another pharmacy that filled it in 10 minutes, including the time to set me up as a new customer, and came back home. I will never use that Dillons again and if this happens to me once more at any other Dillons I will quit patronizing the chain.

At best, the Dillons pharmacy employees are a callous bunch, who enjoy seeing an obviously sick patient suffer while waiting for close to an hour. Such people do not deserve to be employed by any customer-centric organization.

Riled up.

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11:11 am EST
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Dillons Terrible place

I work second shift so most of my grocery shopping is done after 11 pm. This store is open 24 hours a day so in order to avoid the WalMart crowd I stopped in here. Apparently someone has decided that it is a good idea to turn off half of the lights in the store late at night. Also the only check out option is to use the u scan while the one employee watches us. I have been against the u scan always. It takes away jobs and I feel that if I take the time to spend my money here I should at least be able to have someone run the cash register. This has happened to me twice . The second time they had about 30 people in line and most of us just layed our groceries down and left. Great customer service huh?

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Troy W
, US
Dec 12, 2015 2:05 pm EST

All I got to say is dillipns needs to pay more attenion on who they hire this lady her name is brenda that works in Salina, kansas on Crawford street and Brenda and my fiance grewup together always when Brenda would check us out Brenda and my fiance would talk like they were still friend friends truth matter is she works at dillions and runs scams when she's not working me and my fiance lost alot because of this woman including our house beware of imf Facebook lottery is what Brenda is a part of I told Brenda's superviser about it I guess dillions don't care who they hire I told Brenda about it but she's got offensive lol now all she knows how's to do is look at me like she has a staring problems or something when I go to dillions but then again she did not expect me to say anything about it or to protect my fiance from her if you want my point of view Brenda belongs in prison but beware everyone scammers are everywhere

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thu thi pham
witchita, US
Nov 01, 2011 10:14 pm EDT

dillions is my night mare, don't accept wic even if it is marked and sometimes it accept, sometimes not even the sames item and the same store. Some cashiers are so old, can't not be able to read and being ###.The product are often ring higher than the prices are marked.If you not pay attention you will lose money. furniture are horrible and cheap make but sale with the awful high price.

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8:27 pm EST
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Dillons Rude employees!

One day while shopping in my dillon's store (1 year ago) I heard a female employee use the "f" word while checking out a fellow customer. I was very shocked! I let the customer service agent know (who I will name "t") what I heard, she was very apologetic and said she would let the manager know, she then walked to the employee ("d") and let her know that her language is unacceptable and she would have to go home if it happened once more. Now, since the "f" bomb incident, the store has gotten worse. I have never in my life shopped at a grocery store that is so erotic. Some of the young boys (named "d", "g", and "j") (that are employees) wear their jeans so low that you can see the boxers they wear and the imprint of their behind. I hear the "n" word with an "a" all the time spoken by a young male (african american) employee (named "j"). This same guy talks about smoking weed and I witnessed him buying cigars and he said with pride "hell yeah I smoke weed." they swear (males and females) during the duration of my time entering the store and leaving. I wondered if a manager is on duty but their seems to be no manager in the evening. The "supervisors" who works in the costumer service booth (named "l", "k", and "l") are just as bad. They have no customer service skills, people skills, supervising skills, and do not put the customer first. "t" doesn't work in the customer service booth any longer, for reasons unknown, but I wish she was. She was a leader and made sure everyone followed. They need to put her back to her position so she can take charge like she used to. I am glad I found this website because if the corporate office/ managers/supervisors don't take charge I will. I shop at this store everyday and I will complain on the negative things I hear and witness at this store and other stores. "we the customers make their paycheck" we shouldn't be treated like this.

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Ethan Owens
, US
Sep 27, 2016 11:57 pm EDT
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I shop at the Dillons at Harry and Webb Road. I have been shopping at this store for three years plus. During the last year the store has been out of several items I wanted on nearly every visit. Tue 9-27-16 they were out of swiffer duster handles and vanilla flavored yogurt. This is very aggravating! Has to be poor management.
Ethan Owens
ethano@sbcglobal.net

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Staceylh
, US
Aug 20, 2016 2:01 am EDT
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I had left my cell phone at the customer service desk at the Dillon's on Central and West in Wichita, KS on Thursday, when I went back in to get my phone the manager said she did not have my phone but when I walked in my phone was in her hand and she was going through it. When she stated she did not have it, I said ### it's in your hand she closed it out and tossed my phone to me being very hateful about it. I spend around$400 a week in that store and can't say that I'll go back. That store is very rude to people and stereotype everyone. For example about a month ago I went in there without makeup on and they wouldn't let me write my check over the amount but later after fixing myself up I went to the same cashier only to try again and this time she let me. Dillon stores have become a horrible place to shop.

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Addy99
, US
Aug 08, 2016 9:38 pm EDT

I have a compla about an employee at Dillon's store 56. Allison who is a front-end supervisor is very rude to some employees there. I heard a cashier ask her for a break and her response was you will get it when I want to give it to you. She is very irresponsible in that matter the gal had a very good reason to be mad at her and it is not the first time that this has happened I have heard it before. Thanks I hope that this will be taking care of I myself probably would have told her off.

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Healthyguy
, US
May 08, 2016 7:56 am EDT

I want to comment on the quality of food Dillons is selling. Over the years, Dillons has been improving their quality of food, stocking more organic and healthy food. However, it is approaching extremes at this point: I observe that you have junk, on one hand, and healthy stuff on the other. There still is a lot more junk that promotes diabetes, heart disease and high blood pressure as well as a number of other diseases. Many of the foods have way too much sugar, high fructose corn syrup and salt. For instance I took a look at a package of Kroger pork sausage. It had way too much salt (550mg) and of all things, fructose corn syrup. Get rid of foods with these ingredients in it please! If Mr. Public is ignorant enough to buy such poor food, please take the leadership to make better food available for a reasonable price. Please get rid of bad food that promotes disease. I'm sure you would do this if you were required to pay for all of the medicines for high blood pressure and open heart surgeries right? With the inflation the government lies about and tells us we don't have, and you know better, what are you going to lose by selling healthy food? Here in Kansas we have farmer PAID to NOT grow food. Can't you change that and encourage them to produce food for Dillons? You buy locally, support the economy and create jobs. Please have a conscience for the welfare of the whole and put nothing but healthy food in your stores. Please!

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TLynn785
, US
Apr 20, 2016 10:08 pm EDT
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I, too, have shopped at the Dillons store at 6th & Wakarusa, ( I switch between the Dillons stores in Lawrence Ks because of one or the other not having something in Stock) and have only had 2 or 3 decent experiences there.
The "kids" who are usually in the customer service booth never greet me, never speak to me EVER. Not even a thank you.
I ALWAYS greet them, and regardless of the fact that they never speak, I still always say thank you.
Ok...as for the MAIN Dillons store I primarily shop at (3000 W 6th)
I have been shopping at this one for over 15 years. Most of the workers know me either by name, or mostly by face and I usually have a decent experience, Until about 6 weeks ago.
Larry is the manager's name, and he really seems like a super nice guy who does his job. I cannot remember the names of the other management.
I am asking Larry, AND other management to PLEASE take notice.
A lot of their workers (especially behind the service desk) are just rude and down right hateful.
There is a girl who works there that was working in customer service yesterday, (tues, april 19th 2016) and she is a young African American female.
When I met her for the 1st time months ago, She was so nice, so cool, and we chatted a bit while she rang up my purchases. The next time I saw her, not one word was uttered to me. Ok...everyone has a bad day so I tried not to take it personally. The time after that was the same. The girl I met for the 1st time is no longer in her personality.
Yesterday was the final straw. Since Dillons no longer weighs postage, etc, you can still drop off packages if theyre already paid for (postage etc) and bundled.
I run a home based business and usually run up there to take my packages.
This same girl was working customer service, so I watched and waited til it was my turn to tell her I was leaving packages. When it was my turn she held her index finger up to me as if to say "just a minute, " and she promptly went over to a co worker to chat. I waited 3 minutes then said "hey there, sorry to bug you but i am just dropping these packages off and wanted you to know."
She didnt even turn around to me. She just hollered "yep, i can see that!"
UGH..Larry please do something about these workers. She isnt the only bad apple.

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ankita patel
, US
Apr 13, 2016 12:32 pm EDT

The customer service representative is very rude to do the service and she is judging the person without know Anything. She is dumb ### sorry to say but the manager from that store also believe her not listening to the customer at all which is very bad. Not even sorry from the store manager or the store employee. Store manager name is dusty. Need to replace someone who work with the customer better. The store located in Lawrence KS on the 6 th and Wakarusha.

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7:34 am EST
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Dillons Rogue grocery chain

I am 72 years old and have shopped Dillons all my life. I am about to abandon this company. Dillons is abandoning thriving neighborhood stores and building fringe superstores. These huge stores have much more space (too much in fact) but less choice in merchandise. Long established items and brands are disappearing while the shelves have huge sections of redundant items rather than choice. Clearly the corp. is contracting with a few chosen brands and excluding others (amazingly, they have even reduced the number of their own - Kroger - brands). Human checkers have been reduced in favor of automated machines. Long lines are the rule at almost any hour of the day and night. Any complaint to a "manager" is met with a shrug and an explanation that they can do nothing - decisions are made at central headquarters. What the hell do they manage?

Dillons has managed to swallow or edge out competition so there are few alternatives and the company knows it and acts like it.

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tara stagner
, US
Jun 18, 2023 8:33 am EDT
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20 people in line..1 employee.. constantly

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Restrooms
Wichita, US
Oct 02, 2022 5:47 am EDT

I want to complain about the store's bathrooms at 4747 S Broadway, the bathrooms are always dirty and lots of stuff in them are falling apart. Dates are 08/13 08/20 08/27 and 09/10 09/17 and 09/23

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Deyanira Guillen
, US
Aug 17, 2022 7:36 am EDT

My son went in for his first Covid shot 08/11/2022 at 4:15pm . The nurse put the needle in him 3 times before she was able to give him the vaccine. The needle was in his arms 3 times! That is ridiculous. If the needle was in the first time there was not a need of pulling it out and trying again and again.

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