DHL Express
reviews and complaints

Lazy delivery driver - I have waited in all day for a parcel, have called up when it wasnt here by 5pm to be told it would be here before 9pm. Then I check the tracking & see that one of the home delivery agents has LIED by saying they came to my property at 17:59 and nobody was home so they left a card. This is absolute lies, I have waited in all day. I am disgusted at their laziness & furthermore with their blatant lying. Where is my calling card If I was supposedly not home? I have waited in all day for this parcel, taken the day off work (lost money!) only to be told 'Oh no its with our home delivery agent it will be with you AFTER 5pm but before 9pm' and then the lazy person couldnt even be bothered to deliver it & has the audacity to lie & say I wasnt home. And now I have no card to even collect my parcel. I am absolutely disgusted with this service. What is the point of giving parcels to home delivery agents who are too lazy to attempt to delivery them? I have wasted a whole day waiting for someone who cant even be bothered to do their job properly. I have lost a days money, I have waited at home all day & into the evening - my whole day wasted, I have no parcel, & they are sneaking off home early without delivering my parcel & lying to cover the tracks of their own unprofessionalism.

We sent invitation and air ticket - (docs to apply to SA Embassy for visa) from Cape Town, South Africa to Saratov, Russia with DHL. They delived it to Tarawa, Kiribati, and it is already two weeks late, the air ticket is not valid for the Embassy already. They didn't care when we told them, they try to persuade us that Kiribati is in Russia!
I spent 50 USD on phone call from Saratov to Cape Town office, they didn't apologise and did nothing, it is still in Tarawa Kiribati, more than that, they asked me to call to Tarawa myself! (More expenses and more and more, I lost money on air ticket already)

The most bad thing about DHL is that they tell you "don't worry, it is under control of our tracking deparment" and you lose your time, because you think they are telling truth, but then in couple of weeks, no, THEY LIED!

Liers and arrogant stupid staff on the phone !

I wish I could look into the eyes of that person who makes such mistakes (or see whatever system make them) and what is an IQ of south africans in DHL office ? They claimed they really don't understand where The Russian Federation is.

YOu pay DHL twice more than any other courier service because you trust them, and do such TERRIBLE THINGS for you and talk rude to their customers, and their site doesn't register complaints !

You never know where is your stuff, they never know when it will be where you are .

I WANT FULL COMPENSATION FOR AIR TICKET, MY EXPENSES ON CALLING, SENDIGN SMSES, AND I GOT CERTIFICATE FROM A DOCTOR THAT I WASN'T FEELING WELL BECAUSE OF DHL.

Think very carefully do you want to have all those trouble or not, when you are going to send something important with DHL .

Svetlana Sapozhnikova, Nafieh A.

I live in a block of flats and for the last 9 months someone who works for DHL has moved in. Our carpark is perfect for 5 cars but this guy parks the DHL van in such a way that only 3 cars can park. Not only that but he parks on top of my car all the time and has caused no end of damage to my passenger door,
Despite photos and witness' DHL don't care and they will not look into this, nor pass me their insurance details and yet every week my car is getting in worse and worse condition and the guy is giving me more and more grief

Dear Sir,

With due respect it is stated that I am your customer today 31-08-2009 I have received a document Air Way Bill: [protected] from Berkley Colleges New York United States.
Your regional staff member of Saddar Road Peshawar Pakistan Branch called me at my home and orders me to come and collect my Document from their office directly.
So if DHL is a Multi national service so why you are not delivering the mail to home addresses of the customers. It means that the customers are responsible to get their mail from your office directly so why have you hired the delivery staff. Then at 8 a.m I have collected the document from DHL office and it bothers me so much.
Kindly ask them about this problem.
I shall be waiting for a positive response from your side.

Regards,
Muhammad Nasir
House # 1049 Sarhad
Street Gulberg # 3 Peshawar Cantt.
[protected]@yahoo.com

When dhl started to lay off employees signed an agreement to exstend benifits until 8/31/2009.ow 90 days before that date in this economy they with very litle notice terminated health benifits.This kind of behavior from corprate america should no longer be tolerated.

Gregg Killeen

Well, Acer had set up a deal with DHL to collect laptops for repair. after waiting 10-15 mins on the phone to dhl i got my collection day, i.e. had to wait in a whole day for them to come and...no show. and no card and no apology. unbelievable.

back to the drawing board and on the phoen to dhl, no apology, in fact the lady on the line was pitching for a fight it felt, another day to wait in and...(i really am telling the truth here) no show! im now going at my own expense to the local post office to get the parcel sent off.

DHl, no thanks...

The tracking history for my courier says "delivery attempted; recipient not home". However this is ABSOLUTELY FALSE since I was home all day on account of this very courier delivery. I was told with assurance that I would be receiving it yesterday but in spite of repeated phone calls, they failed to deliver.

If the company is covering up their own incompetence with such LIES on their services so as to write incorrect information on courier tracking ti is shameful. I do not know what is accountability anymore in today's world!

We send parcels internationally on ad-hoc basis and recently sent a package to the Czech Republic. The parcel was dropped off at their Minworth branch and paid for by credit card. We have been trying to obtain a valid receipt for this transaction ever since! All we received was an airway bill with the figures scribbled on by hand, no company VAT number. Have tried to complain to them three times but without any success. What sort of a company is this that seems incapable of issuing a valid receipt!

I received 11 boxes from DHL for a load of 192kg.
The nice DHL delivery personnel refused to help my wife get the packages just inside the property.
They also left the wooden delivery pallet on the public walkway, with risk to pedestrians.
Service being obviously not a company value, stick to regulations should at least be done with consistency.

I recently asked a relative to send me a computer hardware item from Germany. He used DHL to send it and according to DHL it should have been delivered by 7 days. Its been now more than 3 weeks and I still dont have it. turns out instead of Delivering the package to my doorstep they handed the package to the General Post Office who are causing me alot of inconvenience and truoble over the claiming of the package. Now is DHL a door to door Courier service as it is supposed to be or is it a door to Post office courier... Also the package I got before this one took 3 months to get to me via DHL...3 MONTHS! ... Its is my personal and professional opinion now that DHL is the WORST Courier service on the planet so far and I do not intend to use it ever again.

DHL are probably the worst people to deal with in the UK. If anything ever goes wrong with your shipment / delivery or invoicing, then you can be 100% sure that it will never ever be resolved.

We get stuff imported from Malaysia regularly. On 4th April we sent the payment to DHL to cover the import duty (same day that we received the invoice. The cheque was cleared on the 15th April and even today, then are sending threatening letters that they have not received the payment.

No one in their customer service can find any record on the system for anything so not even worth calling them. If you send email to their invoicing address, all you get is auto-reply.

We have not told out supplier in Malaysia that we will stop buying if they sue DHL again.

Avoid these oxygen watsers at all costs
Nav

A fraudulent buyer purchased our products and shipped via DHL Express to Gambia. We informed DHL of the shipment, requesting its return from DHL’s Gambia Offices. The DHL Research Department started initial procedures. We followed up with the Research Department and found ourselves redirected to the DHL Fraud Department.
Immediately following, we were subjected to silence as the fraud department ignored our daily phone calls and e-mails - forcing our attorney to send a demand letter to DHL Headquarters and the DHL Fraud Department, requesting the status of the shipment. Over the course of three weeks, and despite action from our attorney, the fraud department NEVER provided a verified answer regarding the location of our valuable shipment. The DHL Fraud Department was unjustifiably neglectful, forcing our company to start over with DHL’s Customer Service Department.

DHL Customer Service verified that our shipment was at the DHL Gambia Office. Under no circumstances should it have taken DHL a month to verify the shipment was within DHL Offices? This poor treatment continued as we negotiated the shipment’s return to the US.

For a one way return shipment through DHL Express we were quoted $16, 000 USD, an astronomical cost. As an alternative we were quoted $6, 400 USD for DHL Global Forwarding service, to which we agreed and authorized payment for shipment. To our shock, the price was increased to $9, 600 USD after negotiations and authorizations were completed.

We were threatened to either accept the price change or find another freight forwarder to move the shipment the very next day, or else the products would be auctioned in Gambia. This pricing bait and switch and threat of auction are absolutely inexcusable from a reputable company. We were forced to pay the high cost to avoid losing the shipment altogether.

DHL delivered a damaged and incomplete shipment to our location. In viewing pictures taken in Gambia, it is obvious that the damage and thievery to the shipment took place while in transit with DHL Global Forwarding. The shipment, which originally contained 26 products, came back unfathomably damaged and missing two products.

We are beyond disappointed in the unprofessional treatment we received from every department in DHL, the damage and theft subjected on our personal property and the lack of response we have received since.

I wish to draw your attention on the level of services offered to your customer.

My consignment AWB# [protected] containing my Debit Card was handed over DHL by my bank i.e. Mashreq Bank on 20th April (or may be earlier). I got a call from DHL on 20th morning informing that there is consignment for me. She said you will get the consignment by tomorrow or dayafter i.e. 21st / 22nd. I requested the lady to organize the delivery before end of the day 21st April, as I will not be available after that and I require the consignment urgently. It reflects that she has put the instruction in the dispatch slip.

Unfortunately despite request & promise by Customer Service, I did not get my consignment. This consignment came to my office on 22nd April. Being not in office, as I was attending Dubai Quality Award ceremony, I got a call from my office that there is a consignment for me, I asked my telephone operator to give the line to delivery person. I asked delivery person that this consignment was promised to reach me by yesterday, and despite my request and assurance why it was not delivered to me. I told him to bring the delivery by the evening. He said he can bring it by next day only (i.e.) Thursday. Unfortunately it did not get delivered on Thursday even.

This being my Debit Card, a replacement to my previous Card, I had to cancel my flight to India, which I was taking on Friday to attend my cousin brother marriage in Mumbai. I could not have gone to India, that too for marriage, without being able to withdraw funds.

It is really unfortunate that an organization like DHL Express, has such a level of service. I fail to understand if a local courier takes 1 week for delivery, then what Express courier Service means.

I am writing this mail in too much dejection from your service.

If this is your Service Levels, then God Bless DHL and more so the customers from the services of DHL.

I believe DHL management will take some clue from this incident and do something to save their image.

Regards,
Praveen Upadhyaya

I was supposed to get a package from Europe and when I was tracking th epackage online it was bouncing back and forth from Wilmington to Germany. I then called in to question why it was not corrected . The Customer service had no clue what I was seing on their Website. They would not start a package track until the next 2 days. Finally I made another call to file a complaint the customer service did take it. They could not track a package and gave me all kinds of excuses . I told them that most or all packages on their plane has a bar code, why is it showing being scanned back and forth from the USA and Germany. They told me it was just the Cargo container as being scanned and not the actual package. If it was the container then all the other packages in the same container should be missing too? Well a week later they could not still find my package and were VERY VERY RUDE at me assuming I was dumb enough to accept their lame excuse for their lack of Preocess Controls. I was also told that the Bar code scamn we see on the tracking website is done by a person physically scanning the packages. Well how in the world would they loose a package if it was flagged as missing ? Poor Poor Service no wonder they are loosing customers.

my package shipped by DHL was supposed to arrive today, COINCIDENTALLY I was at the window when a large DHL truck drove by. At first I thought there was no parking, or maybe he/she missed my house. NO ONE came to deliver the package. What's more ridiculous is that when I tracked the package again, it says "attempted delivery, recipient not home"

1. I WAS WAITING FOR THE DAMN PACKAGE
2. THEY DID NOT EVEN RING THE DOOR BELL
3. what angers me the MOST, they did not leave a NOTE or ANYTHING. simply drove by and said I was not home.

Honestly, DHL, you gotta wake up.

Pentru serviciul de trimitere a actelor la Ambasada Canadei DHL taxeaza 89RON +TVA. Daca esti prost si de la tara si nu stii iti baga pe gat si "asigurarea" pasaportului de 60 RON. platesti in total 180RON .

deci ei zic ca in 89RON nu intra asigurarea pasaportului, atunci pentru ce iau banii astia?

din cei 60RON asigurarea pasaportului traieste si functionarul de la dhl prin comosion.

I had a shipment sent to me in Riyadh Saudi Arabia from iHerb.com in California on 2/9/2009,
I received it on 3/4/2009.
DHL staff in Saudi Arabia called me a week after my shipment was held
in Bahrain asking me for some papers they claimed is requested by
custom. as this was not my first time receiving such items. I
immediately contact the customs office who assured me that will
inspect/clear the shipment once it arrives in Riyadh. For weeks I
tried to convince your Riyadh Staff to bring my package to Riyadh but
they keep insisting on this alleged papers or permits.
Finally and after nearly 25 days I received my package.
DHL should fix its Saudi operations and remedy this mess.

I wish to complain in the strongest possible terms about the service I received recently from your offices in Dubai and Cyprus.

On December 13th my wife, son and I went on holiday to Cyprus via Dubai. When we got to Cyprus we realised that we had left in our hotel room in Dubai a soft toy we call Peter Rabbit that my son takes with him to bed and has had with him since he was two months old.

Thus, on the 18th December, we asked the DHL office in Limassol to arrange a pick up by your Dubai office at the hotel in Dubai, the York International and to send it to your limassol office for our pick up. Sounds easy, doesn’t it? The girl in the Limassol office, Panny or Penny - the one bright spot in this tale of total ineptitude – was very understanding. She said she had had a similar loss when she was a child and understood my son’s distress.

We waited expectantly for the speedy return of the rabbit that we were told would be in the Limassol office by 24th December. It wasn’t. In fact, when I called the office to check its status, I was told that your Dubai office had refused to pick up Peter because an invoice form had not been filled in at Limassol. Furthermore, if I did not get to the office in Limassol by 6pm that day, the order would be rescinded!

It was 4.30pm and I had driven through a thunder-storm from Paphos to our friend’s villa in Pissouri. Nevertheless, my wife and I set off in the pouring rain to try and ensure the safe return of our son’s prized possession. We duly filled in the required form and the redoubtable Penny/Panny told us that Peter would be waiting for us at the Limassol office when we returned on our way back to Larnaca airport on the 29th December. He wasn’t.

Penny/Panny told us that he had not yet arrived at Limassol but would be at Larnaca Airport when we got there. I was told to contact someone called Katerina when I arrived at the airport and she would hand over the rabbit. I did as I was told but when I called Katerina she said there was no such parcel waiting for me. You can imagine how I felt. 11 days and still no rabbit; a flight pending and desperate measures were called for.

On my way – in the rain I might add - to find the DHL courier service office at Larnaca airport, I called Penny/Panny back at Limassol and informed her of the situation. She said she would see what she could do. She rang back and told me to contact Katerina again. This time a man answered. He said another man would be coming to the airport departure area with the rabbit but there would be a charge to be paid for delivery. This was the last straw. All of this hassle and a charge to boot! I refused to pay it and eventually somebody showed up with a parcel he said contained the soft toy.

Insult was added to injury when my wife, son and I entered the departure bar/coffee shop to be greeted by a huge red and yellow DHL poster boasting as follows: ‘CUSTOMER we know what this word means!’ I am amazed that I managed to restrain myself from throwing my beer at it!

Come on, DHL, this is appalling service! Absolutely shocking! You can apparently move Formula 1 cars to Singapore yet it took you 11 days to return a little boy’s soft toy. To misquote one of your other advertising slogans: this was clearly too much of ‘job for DHL.’!